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Reset password email not arriving

Hello, I requested a password recovery email. I can log in through fb, but i don't remember my account's password. It hasn't arrived yet. I read some threads that it can up to 48 hours for this to arrive....you've got to be joking. I'm trying to upgr...

Casual Listener

Hello,   I requested a password recovery email. I can log in through fb, but i don't remember my account's password.   It hasn't arrived yet. I read some threads that it can up to 4...

Jamie

Spotify Legend

925 Views

5 replies

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Solved!! has my spotify account been hacked?

Hi Spotify community! I've gotten a problem with my spotify premium account. Yesterday when I tried logging in i got an error message which was saying that my password was invalid and that I should try to log in again. All my playlists are gone and t...

Casual Listener

Hi Spotify community! I've gotten a problem with my spotify premium account. Yesterday when I tried logging in i got an error message which was saying that my password was invalid and that I shou...

izak3

Casual Listener

771 Views

2 replies

0 likes

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Cannot log in, forgot password

Hi I forgot my password for spotify and for my email address. stupdly. Could some one help as I want to delete my account and 30 day trail. email me please asap on:

Newbie

Hi I forgot my password for spotify and for my email address. stupdly. Could some one help as I want to delete my account and 30 day trail. email me please asap on:    <snip> &n...

Liam

Community Legend

513 Views

2 replies

0 likes

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Fear of a unauthorized premium account

I'm afraid that my cousin has used my card to subscribe to a premium, but unfortunately I do not know which user or e-mail may have used.Is there a way to check if my card is connected to some account?

Newbie

I'm afraid that my cousin has used my card to subscribe to a premium, but unfortunately I do not know which user or  e-mail may have used. Is there a way to check if my card is connected to som...

Taylor

Community Legend

428 Views

1 replies

0 likes

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So did you guys go home for the day without a fix?

If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful. How about you have someone email me and do it for me. That would be great.

Regular

If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful.   How about you have someone email me and do it for me. That would be grea...

Adam

Roadie

857 Views

7 replies

0 likes

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my spotify playlists are gone

I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!

Visitor

I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!

Adam

Roadie

605 Views

3 replies

0 likes

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I keep getting charged even though I canceled my subscription!

I canceled my subscription the same day I signed when I realized that the service didn't meet my needs. I just realized that I've been getting charged for the last 6 months even though I canceled the subscription. When I try to call their 877number, ...

Casual Listener

I canceled my subscription the same day I signed when I realized that the service didn't meet my needs.  I just realized that I've been getting charged for the last 6 months even though I cancel...

Adam

Roadie

373 Views

1 replies

0 likes

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Redeem gift card while still under premium subscription

I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premium subscription. I don't know whether gift-card val...

Newbie

I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premi...

Adam

Roadie

2894 Views

1 replies

1 likes

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  • 1 replies
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Receiving email notifications about lists I'm not subscribed to

I receive almost daily email how somebody added a song to some playlist I'm not subscribed to. Example this I received today: "****** just added Jungle Music to the playlist Beach Trip". I double checked that I'm not subscribed to that list. Could yo...

Newbie

I receive almost daily email how somebody added a song to some playlist I'm not subscribed to. Example this I received today: "****** just added Jungle Music to the playlist Beach Trip". I doubl...

takkischitt

Newbie

2280 Views

14 replies

0 likes

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Cannot login to my account

Hi, So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone changed my email and password? I sent a support ticket 4 days a...

Casual Listener

Hi,   So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone c...

Adam

Roadie

841 Views

6 replies

0 likes

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Premium gone

Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night. Apparently, now I have Spotify Free. I have checked my payment log and my spotify premium is all paid and done for. I would like this issue to be fixed as soon as possibl...

Casual Listener

Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night.   Apparently, now I have Spotify Free. I have checked my payment log and my spotify premium is all paid and ...

bitemandeln

Casual Listener

447 Views

2 replies

0 likes

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Spotify won't let me cancel my subscription?!

Can someone help me cancel my subscription? It accepts the password then nothing...just says its active Help would be appriecated Andy

Casual Listener

Can someone  help me cancel my subscription? It accepts the password then nothing...just says its active 😕   Help would be appriecated   Andy

MikeyB

Community Legend

1062 Views

5 replies

0 likes

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Second account, can't get in

I just created a new spotify account, linked to a new email for business purposes. I logged out of my personal account and tried to sign in to my new one. When I sign into that account, Spotify completely breaks down and becomes unrepsonsive. When I ...

Casual Listener

I just created a new spotify account, linked to a new email for business purposes. I logged out of my personal account and tried to sign in to my new one. When I sign into that account, Spotify compl...

MikeyB

Community Legend

467 Views

1 replies

0 likes

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Solved!! Premium Subscription Upgrade

After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal. However, when I went to renew my account and afte...

Casual Listener

After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal...

eyekeyshoe

Gig Goer

1003 Views

4 replies

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Can't delete premium subscription

I go through the process to cancel my premium subscription, at the last step it asks me to login to Facebook - but this sends me back to the subscription page which states I have a current premium sub. I've tried logging out of FB, I've tried using I...

Casual Listener

I go through the process to cancel my premium subscription, at the last step it asks me to login to Facebook - but this sends me back to the subscription page which states I have a current premium su...

Taylor

Community Legend

507 Views

2 replies

0 likes

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Offline Listening Withdrawn - AGAIN!

Folks, A bit of frustration here. I am a premium subscriber that has now had my offline listening withdrawn from my main device for the 2nd time in less than a week. I've asked to have my devices reset - I guess it was done as my offline listening wa...

Casual Listener

Folks, A bit of frustration here. I am a premium subscriber that has now had my offline listening withdrawn from my main device for the 2nd time in less than a week.  I've asked to have my devic...

Taylor

Community Legend

402 Views

1 replies

0 likes

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Charged for 30 day free trial

I signed up for the free trail and my credit/debit card was charged the next day for the month. Love spotify but please fix this. Thanks, Mark

Casual Listener

I signed up for the free trail and my credit/debit card was charged the next day for the month. Love spotify but please fix this. Thanks, Mark  

Taylor

Community Legend

412 Views

1 replies

0 likes

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Two accountr/missing playlist

Hi, so I had a spotify connected with my facebook and then tried to make another account that was seperate. But my second account ended up connecting with my facebook so i now have two spotify accounts connected to facebook but, i lost my old playlis...

Newbie

Hi, so I had a spotify connected with my facebook and then tried to make another account that was seperate. But my second account ended up connecting with my facebook so i now have two spotify accoun...

Taylor

Community Legend

366 Views

1 replies

0 likes

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how long does it take to have my dispute looked at?

So I sent a query regarding how I think I was charged when I shouldn't have been. Due to the lack of money that I currently have, I was requesting a refund. I am very short on money at the moment, so if someone could give me an idea on how long these...

Newbie

So I sent a query regarding how I think I was charged when I shouldn't have been. Due to the lack of money that I currently have, I was requesting a refund. I am very short on money at the moment, so...

Taylor

Community Legend

570 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

phone says i have more than 3 devices synced

Every once and then I have to redownload my playlists because the app is telling me I have more than 3 devices synced where I think y only have on 3 laptop, and 2 phones. Can you tell me how many devices have my account??? Or why is this is happening

Casual Listener

Every once and then I have to redownload my playlists because the app is telling me I have more than 3 devices synced where I think y only have on 3 laptop, and 2 phones. Can you tell me how many dev...

Taylor

Community Legend

1945 Views

1 replies

0 likes

  • 1945 Views
  • 1 replies
  • 0 likes