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Solved!! Charged for the free trial

Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged!Can anyone help with this?I tried to contact someone from Spotify via the contact form but didn't get any reply apart from a survey on ho...

Casual Listener

Hi, I signed up for the spotify free trial and only noticed about a week after signing up that I've been charged! Can anyone help with this? I tried to contact someone from Spotify via the contact ...

Liam

Community Legend

1069 Views

3 replies

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Can't change e-mail & Can't resubscribe

Hello. Firstly, I can't change my e-mail for this account. I've tried resetting it, but it says that there's no account associated with the new e-mail, but when I try to change this account to the new e-mail it doesn't work. What should I do? Secondl...

Casual Listener

Hello. Firstly, I can't change my e-mail for this account. I've tried resetting it, but it says that there's no account associated with the new e-mail, but when I try to change this account to the ne...

frutuz

Casual Listener

858 Views

4 replies

0 likes

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Solved!! I have Spotify Premium but can't access mobile from outside the U.S.

Sorry if this has been asked before, but I couldn't find anything on either google or by searching these forums (briefly).I have a paid subscription to Spotify Premium and want to take advantage of the mobile service, but the problem is I'm currently...

Regular

Sorry if this has been asked before, but I couldn't find anything on either google or by searching these forums (briefly). I have a paid subscription to Spotify Premium and want to take advantage ...

Peter__

Community Legend

3133 Views

12 replies

0 likes

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Playlists and Premium have been wiped!

I brought spotify premium, the code worked so I started syncing my playlists Today my ipod restarted and when I went back onto spotify my playlists had gone I tried to fix it for ages and resorted to logging out then back into my spotify on my deskto...

Casual Listener

I brought spotify premium, the code worked so I started syncing my playlists   Today my ipod restarted and when I went back onto spotify my playlists had gone   I tried to fix it fo...

Liam

Community Legend

486 Views

1 replies

0 likes

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Disconnected Facebook from first account now being charged for two/ need to delete second account.

I'm having a problem, I disconnected my Facebook from my original account, and tried to sign in again so I pressed the log in with Facebook button. Said I did not have a subscription, so I entered my information. Now I'm being charged for 2 premium a...

Casual Listener

I'm having a problem, I disconnected my Facebook from my original account, and tried to sign in again so I pressed the log in with Facebook button. Said I did not have a subscription, so I entered my...

alwaysxconfused

Casual Listener

525 Views

2 replies

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Use more than one premium code.

Hello, I'm using a 3 month premium code at the moment, I just got another 3 month premium code from a friend. Can I use that code and add 3 extra premium months to my account while I still am using the other one? Or do I have to wait until this 3 mon...

Newbie

Hello,   I'm using a 3 month premium code at the moment, I just got another  3 month premium code from a friend. Can I use that code and add 3 extra premium months to my account while I...

Peter__

Community Legend

737 Views

1 replies

0 likes

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Spotify help is non existent!

I have tried to sign up family members to Spotify however, despite accepting my CC details this morning this evening it tells me the same card is not registered in the same country ( havent left the house **bleep**wits). But this doesnt bother me wha...

Newbie

I have tried to sign up family members to Spotify however, despite accepting my CC details this morning this evening it tells me the same card is not registered in the same country ( havent left the ...

Peter__

Community Legend

393 Views

1 replies

0 likes

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Playlist reseted

Hi, I had this playlist originally called '50' but then changed to '64 + Bonus', there were a lot of songs on the list (not sure of the exact amount but probably around a thousand). I then created a new playlist also called '50' to which I transferre...

Casual Listener

Hi,  I had this playlist originally called '50' but then changed to '64 + Bonus', there were a lot of songs on the list (not sure of the exact amount but probably around a thousand). I then cr...

mansh

Casual Listener

535 Views

2 replies

0 likes

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Solved!! I've had Premium for more than a year - suddenly I got commercial and account saying UPGRADE

What is going on??? I signed up for Premium ages ago and paying for it every month! PLEASE help me with this fast, I'm totally addicted to my spotify account! grr. //Malin

Casual Listener

What is going on??? I signed up for Premium ages ago and paying for it every month! PLEASE help me with this fast, I'm totally addicted to my spotify account! grr. //Malin

Peter__

Community Legend

974 Views

6 replies

0 likes

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Billing question

My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status says my next payment will be $9.99. I need either an...

Casual Listener

My credit card recently expired and I updated my payment information, but after doing so, I noticed that I was billed $10.74 when every previous payment was $9.99 and my current subscription status s...

Peter__

Community Legend

770 Views

4 replies

0 likes

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Cancelled subscription, but still got charged.

I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreciate it if I got a full $10 refund. Please respond A...

Newbie

I need a refund. I was charged right before I cancelled the subscription. I was unhappy with Spotify, and wanted a full refund, and then the paypal app on my phone told me you charged me. I'd appreci...

Peter__

Community Legend

441 Views

1 replies

0 likes

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Can't login to spotify app

I have a smartphone and I recently deactivated then reactivated my facebook account. Now I can't loging via facebook app and since I created the account via facebook I can't find my login details to spotify as it directs me to facebok login. How do I...

Casual Listener

I have a smartphone and I recently deactivated then reactivated my facebook account.  Now I can't loging via facebook app and since I created the account via facebook I can't find my login detai...

Peter__

Community Legend

791 Views

2 replies

0 likes

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Delete My Account

I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to put .del after my email, but that is not working. ...

Visitor

I am very unhappy with the service here at Spotify. I only want to delete my account because I no longer use it, and I cannot do it. I keep sending contacts forms, and no one answers. I also tried to...

Peter__

Community Legend

431 Views

1 replies

0 likes

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Username Numbers

Hi! How can I see my username instead of 1166890245?  

Visitor

Hi! How can I see my username instead of 1166890245?  

Peter__

Community Legend

910 Views

3 replies

0 likes

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I want to keep Spotify

I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial to end? And when I start making payments will I loo...

Casual Listener

I want to...scratch that....I need to pay in order to keep all that music I've created on my playlist! However I have abt 15hrs remaining, can i just pay now rather than having to wait for the trial ...

MichaelJerzak

Composer

1255 Views

4 replies

0 likes

None
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Password problem / hacked

Hello. I believe my premium spotify account has been hacked, ive had it for years with the same password and today it stopped working.I cannot login with my password anymore. I've tried to reset the password without getting the email. So i think some...

Newbie

Hello.   I believe my premium spotify account has been hacked, ive had it for years with the same password and today it stopped working. I cannot login with my password anymore.   ...

Peter__

Community Legend

468 Views

1 replies

0 likes

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  • 1 replies
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Payment failure

So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while. Dear Customer,We've tried a number of times but have been unable to ren...

Regular

So, this has been going on for quite a while now. It has repeated twice now and I really want know why it keeps happening? I am pretty sure that my card won't expire for a while.    Dear ...

SannaRomberg

Regular

646 Views

2 replies

0 likes

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All my playlists are gone

Just recently all my playlists just randomly disappeared. How can I get the m back?

Casual Listener

Just recently all my playlists just randomly disappeared. How can I get the m back?

deenisejackson1

Casual Listener

673 Views

4 replies

0 likes

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No password reset email being sent

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopefully fix things, as they did in this forum post. Than...

Casual Listener

Hi! I'm not getting any of the password reset emails. I think I know the issue (my email being linked to my original account and facebook). If you could remove the facebook account, that will hopeful...

Peter__

Community Legend

1581 Views

6 replies

0 likes

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Android log in

I have been using premium for about a year since the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me to FB a page that is no longer active. I used my phone a...

Visitor

I have been using premium for about a year since  the last time my spotify app on my android phone updated itself I cannot log in. I had originally used my facebook log in now it just directs me...

user-removed

Not applicable

581 Views

3 replies

0 likes

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  • 3 replies
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