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Solved!! Account Compromised, Waiting One Week For Customer Support

Hello, I submitted a support ticket to Spotify about 1 week ago now (spotify username: lsalminen, support ticket: ref:_00DD0pxIW._500D0PZETW:ref) regarding the fact that my account was compromised, email address on file changed, and billing period ch...

Casual Listener

Hello,   I submitted a support ticket to Spotify about 1 week ago now (spotify username: lsalminen, support ticket: ref:_00DD0pxIW._500D0PZETW:ref) regarding the fact that my account wa...

Liam

Community Legend

4606 Views

8 replies

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all playlists disappeared!

spotify made my facebook a little messy so i deleted it from facebook and clicked "remove all posts made by spotify" now all my music is gone what why ugh help

Visitor

spotify made my facebook a little messy so i deleted it from facebook and clicked "remove all posts made by spotify"   now all my music is gone   what why ugh   help

Liam

Community Legend

595 Views

3 replies

0 likes

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if I bought premium 1/2 through trial what happens?

I tried the premium trial and I liked it, so I bought the premium. but I wasn't done with the 48 hour trial. what happens after the 48 hours if I already bought the premium. it keeps on telling me that my trial will be done in 24 hours. I need help s...

Casual Listener

I tried the premium trial and I liked it, so I bought the premium. but I wasn't done with the 48 hour trial. what happens after the 48 hours if I already bought the premium. it keeps on telling me th...

Peter__

Community Legend

626 Views

2 replies

0 likes

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Charged for premium, but I don't have it!

I signed up for and was charged for premium, but my account says I never paid (my bank account does though). My accound still says I am using spotify free. I literally cannot find a single e-mail, help topic, or anything to tell me how to fix this. H...

Newbie

I signed up for and was charged for premium, but my account says I never paid (my bank account does though). My accound still says I am using spotify free. I literally cannot find a single e-mail, he...

Liam

Community Legend

538 Views

2 replies

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Playlist free for my web users

Imagine that i want to publish the Spotify player on my site (i know that it is possible ). Now if any user of my website want to press play and listen to my music, he/she has to be registered to Spotify. Is there any way for me to pay for a free use...

Casual Listener

Imagine that i want to publish the Spotify player on my site (i know that it is possible 😉 ). Now if any user of my website want to press play and listen to my music, he/she has to be registered t...

EnricoMasin

Casual Listener

578 Views

2 replies

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Purchased Premium, not working properly :(

I've purchased Spotify Premium, have receipt, however it's not working when I log on to app on phone.. only allows me to listen to Spotify radio... I've logged in both on Facebook and through my username and password... Help! -Meg

Newbie

I've purchased Spotify Premium, have receipt, however it's not working when I log on to app on phone.. only allows me to listen to Spotify radio...  I've logged in both on Facebook and through m...

Taylor

Community Legend

546 Views

1 replies

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My account has been hacked!!!

so my account has been hacked and I get this message back from support Hey Ronak,Thanks for getting in touch, I hope you are well.I'm sorry to hear you are having these problems with your account. I'm going to send this over to our content team who w...

Regular

so my account has been hacked and I get this message back from support   Hey Ronak, Thanks for getting in touch, I hope you are well. I'm sorry to hear you are having these problems with...

francoeu

Regular

2129 Views

15 replies

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Can't connect w/Facebook today? Anyone else having problems?

When I click on Spotify, it wants me to log in--but doesnt' do anything when I try to log in using Facebook. There doesn't appear to be a live link. Just started today. Anyone else having this issue (ie, is it the service or is it me?). Thanks.

Casual Listener

When I click on Spotify, it wants me to log in--but doesnt' do anything when I try to log in using Facebook.  There doesn't appear to be a live link.  Just started today.  Anyone else ...

Adam

Roadie

1631 Views

3 replies

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Solved!! Recover Deeted Playlist

Accidently deleted my favorite playlist (over 500 songs) can any moderator help me please! It was called Just Listen. I created another playlist with the same name (and only 1 song) and just deleted that when I found out you can get them restored. Is...

Casual Listener

Accidently deleted my favorite playlist (over 500 songs) can any moderator help me please! It was called Just Listen. I created another playlist with the same name (and only 1 song) and just deleted ...

jackm

Casual Listener

994 Views

2 replies

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I cant get a hold of anyone to help!

I cant log into my account using my Facebook or my email and I am being charged for the premium membership without being able to use it! Someone in spotify land needs to help me get into my account or just cancel the thjng all together.

Newbie

I cant log into my account using my Facebook or my email and I am being charged for the premium membership without being able to use it! Someone in spotify land needs to help me get into my account o...

MisterMartian

Regular

663 Views

3 replies

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hej

varför har spotify dragits automatiskt från mitt knto fast jag inte har velat??

Newbie

varför har spotify dragits automatiskt från mitt knto fast jag inte har velat??  

Adam

Roadie

497 Views

1 replies

1 likes

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Please Help

I have spotify premium and my credit card number was changed because of hackers that got into my account. Now I can't pay for spotify because spotify disabled my account. I told the credit card company what happened and they said you have to contact ...

Newbie

I have spotify premium and my credit card number was changed because of hackers that got into my account. Now I can't pay for spotify because spotify disabled my account. I told the credit card compa...

Peter__

Community Legend

517 Views

2 replies

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Spotify Trial problems

Is there a limit on the amount of offline syncs for the trial?

Newbie

Is there a limit on the amount of offline syncs for the trial?

Peter__

Community Legend

474 Views

2 replies

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Spotify Premium free trial won't accept my credit card

In order to get the 30 day free trial for Spotify Premium, I needed to enter my credit card information, but when I filled it in, I was told they weren't able to verify my credit card. I don't have any other credit card or billing information registe...

Newbie

In order to get the 30 day free trial for Spotify Premium, I needed to enter my credit card information, but when I filled it in, I was told they weren't able to verify my credit card. I don't have a...

Peter__

Community Legend

2890 Views

2 replies

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Which e-mail is registered?

I know my username and want to reset the password but I have forgotten which e-mail I have registered. Informationa about how to reset has been sent from Spotify to me but I cannot find it. Can you see which e-mail I have registered through my userna...

Newbie

I know my username and want to reset the password but I have forgotten which e-mail I have registered. Informationa about how to reset has been sent from Spotify to me but I cannot find it. Can you...

Jamie

Spotify Legend

448 Views

1 replies

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Premium account not recognized on iOS devices

I am a premium subscriber and use Spotify across numerous Android devices and PC. I have just got a new Mac and downloaded spotify, I logged in and it is allowing me to use my log-in, I didn't notice it hadn't recognized my premium membership until i...

Newbie

I am a premium subscriber and use Spotify across numerous Android devices and PC. I have just got a new Mac and downloaded spotify, I logged in and it is allowing me to use my log-in, I didn't n...

Adam

Roadie

393 Views

1 replies

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Renseignement concernant un abonnement

Bonjour , Etant très interessée par l'abonnement '' Spotify Premium '' , j'aurai aimé savoir si il existait une solution pour les personnes qui ne possèdent pas de carte de crédit ou de visa ? Merci d'avance !

Newbie

Bonjour ,    Etant très interessée par l'abonnement '' Spotify Premium '' , j'aurai aimé savoir si il existait une solution pour les personnes qui ne possèdent pas de carte de crédit ou...

Taylor

Community Legend

388 Views

1 replies

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Account being hijacked by another user who changed pw and email

Hello im the user fan2me and i pay for my account. But its been hijacked i can still logg in tru facebook but the email was changed to "[Snip-Email(Privacy)-Peter]" my real email is [Snip-Email(Privacy)-Peter]. Why wasnt i alerted that someone change...

Casual Listener

Hello im the user fan2me and i pay for my account. But its been hijacked i can still logg in tru facebook but the email was changed to "[Snip-Email(Privacy)-Peter]" my real email is [Snip-Email(Priva...

meahtenoha

Spotify

605 Views

5 replies

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Solved!! Can't Change ZIP Code

Hello.I am trying to change my ZIP Code in my profile because I have moved. However, when I click on "Save Profile", I get the error message, "Another account is already registered with this email address." I'm not trying to change my e-mail address....

Casual Listener

Hello. I am trying to change my ZIP Code in my profile because I have moved.  However, when I click on "Save Profile", I get the error message, "Another account is already registered with thi...

Phoenix_Audubon

Casual Listener

4770 Views

3 replies

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Solved!! Spotify doesn´t play music on laptop anymore- error message: Soundcard

Hey Guy´s After I plugged in my hdmi cable for the first time, Spotify doesn´t play the music anymore. It´s just possible to play music, if I plug in the hdmi cable and listen music by my tv. Spotify reports the error message, that there´s a problem ...

Casual Listener

Hey Guy´s   After I plugged in my hdmi cable for the first time, Spotify doesn´t play the music anymore. It´s just possible to play music, if I plug in the hdmi cable and listen music by m...

Peter__

Community Legend

2508 Views

7 replies

0 likes

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