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Charged in error

I'm really getting tired of this! No one is responding to me on Twitter and I have not received a response regarding the online message I sent yesterday. My case number is 00727600. Will someone please help me?

Casual Listener

I'm really getting tired of this! No one is responding to me on Twitter and I have not received a response regarding the online message I sent yesterday. My case number is 00727600. Will someone plea...

Richard

Community Legend

700 Views

3 replies

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Just charged even though I cancelled my free subscription a month ago... got charged anyway.

Normally I wouldn't mind, but I'm low on cash right now, and this resulted in a $40 overdraft fee on my bank account. Email support simply isn't fast enough in this situation, as I need this issue resolved pretty darn quickly. Is there no number to c...

Visitor

Normally I wouldn't mind, but I'm low on cash right now, and this resulted in a $40 overdraft fee on my bank account. Email support simply isn't fast enough in this situation, as I need this issue re...

Adam

Roadie

860 Views

6 replies

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Charged for a Years Subscription !!

Instead of the usual £9.99 taken each month, my May 2013 bill is £119.88 - thats 12 months subscription in 1 hit !! Ive just received an alert from PayPal account used to pay for Spotify, because of this fee I stand to be charged !! No warning, No em...

Casual Listener

Instead of the usual £9.99 taken each month, my May 2013 bill is £119.88 - thats 12 months subscription in 1 hit !! Ive just received an alert from PayPal account used to pay for Spotify, because o...

Peter__

Community Legend

784 Views

6 replies

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NUS Student Discount

I signed up for the premium option but after putting in bank details etc realised that you needed to go onto the NUS option before you got this far. I have cancelled my subscription and re done it on the NUS option but will I be charged £4.99 or £9.9...

Newbie

I signed up for the premium option but after putting in bank details etc realised that you needed to go onto the NUS option before you got this far. I have cancelled my subscription and re done it on...

Adam

Roadie

471 Views

1 replies

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Invalid zip code.... STILL

Still trying to buy a premium subscription but just like over a week ago, when I try to enter my zip, it says invalid zip code. The box already starts off red and says invalid before I enter anything. My acount settings are set to America, yet it won...

Casual Listener

Still trying to buy a premium subscription but just like over a week ago, when I try to enter my zip, it says invalid zip code. The box already starts off red and says invalid before I enter anything...

Peter__

Community Legend

898 Views

1 replies

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premium

Hej Har haft o betalat för premium ganska länge . Mitt problem nu är att jag har fått nytt betalkort o därför har inga pengar kunnat dragits från mitt konto. Jag försöker skriva in det nya o få premium igen men det går inte, The payment fail står det...

Newbie

Hej Har haft o betalat för premium ganska länge . Mitt problem nu är att jag har fått nytt betalkort o därför har inga pengar kunnat dragits från mitt konto. Jag försöker skriva in det nya o få p...

Peter__

Community Legend

469 Views

1 replies

0 likes

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Wrong name top right

There is a wrong name on the top right in my spotify, I'd like it removed. It's not my facebook name, I don't have facebook and I can't unconnect to a facebook account because my spotify isn't connected to one.

Regular

There is a wrong name on the top right in my spotify, I'd like it removed. It's not my facebook name, I don't have facebook and I can't unconnect to a facebook account because my spotify isn't connec...

Peter__

Community Legend

2012 Views

13 replies

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my account is due to be deactivated HELP!!

Case no 00727950my account is about to be deactivated due to no payment being received yet there is more than enough money in my bank.I have had an upgrade on my bank account which my be causing a problem, however I was assured the banking details sh...

Casual Listener

Case no 00727950 my account is about to be deactivated due to no payment being received yet there is more than enough money in my bank. I have had an upgrade on my bank account which my be causin...

Adam

Roadie

526 Views

3 replies

0 likes

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Support/questions/contact-page

Now why is it impossible for me to return a query through 'normal channels'. I was charged on my creditcard imediately after initiating my trial period AND I HAVE NO WAY OF CONTACTING YOUR SUPPORT. How can you (legally!) charge users and then fail to...

Newbie

Now why is it impossible for me to return a query through 'normal channels'. I was charged on my creditcard imediately after initiating my trial period AND I HAVE NO WAY OF CONTACTING YOUR SUPPORT. H...

Peter__

Community Legend

375 Views

1 replies

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Solved!! How do I remove my tracks which are published on spotify?

Hey! I've uploaded tracks to Spotify via Ditto Music and I can't takedown my tracks from there because once I request a takedown, nothing happens. So now I wonder if I could contact Spotify to remove some of my tracks? Here's my artistpage on Spotify...

Music Fan

Hey!   I've uploaded tracks to Spotify via Ditto Music and I can't takedown my tracks from there because once I request a takedown, nothing happens. So now I wonder if I could contact Spotify ...

pangmango

Music Fan

4331 Views

3 replies

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I maybe idiot but..

..how can I get Unlimited version if I don´t have credit card and I cannot understand how the PayPal works..? Its so unfimiliar to use Paypal in Finland. Could I use my Visa Electron still?

Newbie

  ..how can I get Unlimited version if I don´t have credit card and I cannot understand how the PayPal works..? Its so unfimiliar to use Paypal in Finland. Could I use my Visa Electron...

Stupify

Community Legend

1067 Views

3 replies

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Log all session off of account

I need to log all my session off I use it on my phone. Please?Thanks

Casual Listener

I need to log all my session off I use it on my phone. Please? Thanks

Taylor

Community Legend

468 Views

3 replies

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Account Hijacked

Hello, my account username is "narimonk" and I've been a premium subscriber since the beggining. Someone has gotten into my account and changed my email address, password, and zip code, then changed my payment plan from monthly to yearly taking all o...

Newbie

Hello,    my account username is "narimonk" and I've been a premium subscriber since the beggining. Someone has gotten into my account and changed my email address, password, and zip co...

Sam

Spotify

747 Views

2 replies

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my account has been deleted

my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore! i tried to reset my password and it's saying no account is ...

Newbie

my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore!  i ...

Sam

Spotify

504 Views

2 replies

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Songs cutting off around 1:30 on phone

Hello, For some reason on my phone, spottify stops at 1:30 mark of each song. This started yesterday. Any ideas? I deleted the app on my phone and reinstalled and it's still doing it. Thanks! Gillian

Regular

Hello,   For some reason on my phone, spottify stops at 1:30 mark of each song. This started yesterday. Any ideas? I deleted the app on my phone and reinstalled and it's still doing it.&nbsp...

Sam

Spotify

613 Views

3 replies

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Accidentally deleted my playlist

I accidentally deleted my playlist "Kristina" with over 200 songs; can you please restore it? Thank you!

Newbie

I accidentally deleted my playlist "Kristina" with over 200 songs; can you please restore it?  Thank you!

Taylor

Community Legend

311 Views

1 replies

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Being charged for an account that is 60days old

I cancelled my subscription two months ago and i was just charged this month and i dont even have the service anymore...i contacted spotfiy through their krazy emails service,which does nothing but send your email to random spotify agents,who are all...

Newbie

I cancelled my subscription two months ago and i was just charged this month and i dont even have the service anymore...i contacted spotfiy through their krazy emails service,which does nothing but s...

Adam

Roadie

330 Views

1 replies

0 likes

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Problems gift card.

Hi . I just bought a giftcard in Norway to upgrade my account to Premium. ( I live in Norway) When i'm texing the code it finds how much the card is, but when i'm choosing Premium there's coming up a sign says "We are currently not able to redeem thi...

Newbie

Hi . I just bought a giftcard in Norway to upgrade my account to Premium. ( I live in Norway) When i'm texing the code it finds how much the card is, but when i'm choosing Premium there's coming ...

Peter__

Community Legend

343 Views

1 replies

0 likes

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Cant re-link account to Facebook

Hi. My Spotify is for some reason no longer linked to Facebook and i can therefore not reach my playlists and although i have a subsciption it gives me ads that's reserved for non-paying customers. In the help section here it said that i should go to...

Visitor

Hi. My Spotify is for some reason no longer linked to Facebook and i can therefore not reach my playlists and although i have a subsciption it gives me ads that's reserved for non-paying customers. I...

Peter__

Community Legend

733 Views

3 replies

0 likes

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