Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
One of my playlists - Offline New Stuff has dissapeared. Can you recover for me, it is the 3rd time it has gone and had to be recovered
One of my playlists - Offline New Stuff has dissapeared. Can you recover for me, it is the 3rd time it has gone and had to be recovered
Community Legend
384 Views
1 replies
0 likes
I did the 30 day trial late 2012, yet spotify still bombards me with ads to try premium! Is this not the most basic data that spotify collects? When I click on the trial link, it of course says "It appears that you've already been a premium user and ...
I did the 30 day trial late 2012, yet spotify still bombards me with ads to try premium! Is this not the most basic data that spotify collects? When I click on the trial link, it of course says ...
Regular
470 Views
2 replies
0 likes
Spoiler (Highlight to read) So I bought Spotify Premium a few days ago and everything was great and I made playlists and listened to my favorite songs. In the upper case of my Iphone it kept saying " 48 h left of your trial" and counting down to the ...
So I bought Spotify Premium a few days ago and everything was great and I made playlists and listened to my favorite songs. In the upper case of my Iphone it kept saying " 48 h left...
Casual Listener
624 Views
4 replies
0 likes
Yesterday I created a new account to take advantage of the free 30 day trial of Premium. I created this account, however, the Premium was added to the account already synced to the computer I am using.... I later logged in from my phone and activated...
Yesterday I created a new account to take advantage of the free 30 day trial of Premium. I created this account, however, the Premium was added to the account already synced to the computer I a...
Community Legend
497 Views
1 replies
0 likes
Hi! I have spotify premium and i have had that for about 6 months now. All of the sudden, a few days ago it stopped working and it came up a message that was saying "Spotify Premium is required for on-demand mobile streaming. It's free to stream on d...
Hi! I have spotify premium and i have had that for about 6 months now. All of the sudden, a few days ago it stopped working and it came up a message that was saying "Spotify Premium is required for...
Community Legend
985 Views
7 replies
0 likes
I unlinked facebook from my spotify account, but spotify still shows my facebook icon and facebook name and my facebook friends. Can I delete that?
I unlinked facebook from my spotify account, but spotify still shows my facebook icon and facebook name and my facebook friends. Can I delete that?
Community Legend
1313 Views
5 replies
0 likes
I paid for Premium 3 days ago and can't get to my playlist also only giving me access to Radio nothing else, I don't want Radio I want my playlist
I paid for Premium 3 days ago and can't get to my playlist also only giving me access to Radio nothing else, I don't want Radio I want my playlist
Community Legend
395 Views
1 replies
0 likes
I want to buy a Premium subscription for a friend in in a country where Spotify is not normally available. I am in the UK. Will it work?
I want to buy a Premium subscription for a friend in in a country where Spotify is not normally available. I am in the UK. Will it work?
Casual Listener
709 Views
4 replies
0 likes
Hello users! Yesterday I wanted to share a playlist on facebook for the first time. When I hit the share button it didn't come up on my facebook and my account then changed from Unlimited to Free. I also lost all my playlists! Am I still suscribed al...
Hello users! Yesterday I wanted to share a playlist on facebook for the first time. When I hit the share button it didn't come up on my facebook and my account then changed from Unlimited to F...
Community Legend
321 Views
1 replies
0 likes
hi can i get premium to stop autoamatic at the end of the subscription ? please notify by mail about it. [Snip-Email(Privacy)-Peter]
hi can i get premium to stop autoamatic at the end of the subscription ? please notify by mail about it. [Snip-Email(Privacy)-Peter]
Community Legend
448 Views
1 replies
0 likes
Dear Spotify Team, in jan,feb,march, april and may you charged me twice for spotify premium. need help resolving this issue! regards
Dear Spotify Team, in jan,feb,march, april and may you charged me twice for spotify premium. need help resolving this issue! regards
Casual Listener
764 Views
2 replies
0 likes
Hi there, my debit card got blocked yesterday because of debit card fraud now I am without a card and thus can't pay for my spotify premium. I tried using paypal instead but it won't work for some reason. Is there any way around this? I won't have my...
Hi there, my debit card got blocked yesterday because of debit card fraud now I am without a card and thus can't pay for my spotify premium. I tried using paypal instead but it won't work ...
Community Legend
1410 Views
2 replies
0 likes
Hello,I joined spotify paying £5 a month for premium with my student card. For the first month atleast this is what I was charged but I've just looked at my bank statement and with no warning it's gone up to £9.99. What's happened/why?Thank you
Hello, I joined spotify paying £5 a month for premium with my student card. For the first month atleast this is what I was charged but I've just looked at my bank statement and with no warning it's ...
Community Legend
907 Views
2 replies
0 likes
Hi, about a month ago I tried to get the free trial but said it had been used on my account. Then today, I received a bill for £9.99 from spotify. I had a look in my receipts, and it shows that I had a trial and it automatically renewed today. Is the...
Hi, about a month ago I tried to get the free trial but said it had been used on my account. Then today, I received a bill for £9.99 from spotify. I had a look in my receipts, and it shows that I had...
Community Legend
478 Views
1 replies
0 likes
Just received a Spotify gift card for $60 dollars from Target (purchased online via Target) for the purpose of a Premium subscription. Now after punching the code in, I'm getting this message: "The Premium code you entered is invalid. Please check th...
Just received a Spotify gift card for $60 dollars from Target (purchased online via Target) for the purpose of a Premium subscription. Now after punching the code in, I'm getting this message: "The P...
Community Legend
1014 Views
3 replies
0 likes
Hi My contract with standard Spotify was without publicity, now it has it even though I pay every month. Please let me know if this will continue like this, if so I would like to cancel my Spotify account, and stop paying. I am not interested on Spot...
Hi My contract with standard Spotify was without publicity, now it has it even though I pay every month. Please let me know if this will continue like this, if so I would like to cancel my Spotify ...
Roadie
447 Views
1 replies
0 likes
Hi! I have tried to delete my account but i can't! I have send the contact form and i got an email but it hasn't been deleted yet so please!
Hi! I have tried to delete my account but i can't! I have send the contact form and i got an email but it hasn't been deleted yet so please!
Roadie
1178 Views
10 replies
0 likes
Hi, Each month I am paying for premium service but can no longer log in to access my playlists etc... When I look into my account details it states I am only eligible for "free" spoify services. I wouldn't mind if the direct debit wasn't being taken,...
Hi, Each month I am paying for premium service but can no longer log in to access my playlists etc... When I look into my account details it states I am only eligible for "...
Community Legend
362 Views
1 replies
0 likes
Hi, I registered for Spotify Premium a couple of months ago and have been using it on my desktop since then. This week I have been trying to listen to it on my iPhone and it refuses to recognise my premium account - every time I click on a song it sa...
Hi, I registered for Spotify Premium a couple of months ago and have been using it on my desktop since then. This week I have been trying to listen to it on my iPhone and it refuses ...
Community Legend
308 Views
1 replies
0 likes
My credit card has been charged 3 times since i began my subscriptions. I need help in resovling this issue.
My credit card has been charged 3 times since i began my subscriptions. I need help in resovling this issue.
Community Legend
532 Views
1 replies
0 likes
