Archived content

I keep getting paused by others logged in my accounts

I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?

unlink suspended facebook account

So I've suspended my facebook account, temporarly but I want to still use spotify, and maybe, in the future relink it to my facebook account... is there a way to do this, is there a way to do this easily? Im considering just using youtube for my tune...

Premium account Hacked!

Hi, My premium account has been hacked. Can someone please look into it? I've created a case through the contact form, but can't get the ticket number as I guess it was sent to my hackers email address. I was able to log on here through my desktop ap...

Facebook attached to spotifuggle, showing my account name.

I've just attached my Facebook-account to my Spotify Premium (on my Macbook Pro running OS X 10.8.3) and logged in with my facebook mail but Spotify still shows my Spotify-account name instead of my full name. Is this changeable?

Bought wrong subscription

Hi, I wanted to buy the Spotify Unlimited but I accidentally pressed on the Premium after. Because of my mistake, it is a Premium account now. Would it possible for me to switch it back to Unlimited so that my subscription will end 26 June instead of...

Trying to Pay for my spotify, Won't let me log on

Cancelled My Account - stil being billed

I cancelled my account a couple of months back and just noticed that I'm still being billed and my account is acting as though I've never cancelled. I just cancelled AGAIN, but not hopeful it will actually stick. I would expect a 'reputable' business...

My account is not showing up as a Premium User?

I was using a Free subcription but upgraded it to the Premium once I bought a Sonos system but my login account is only showing me to upgrade. The Spotify Premium Sonos account is reflecting and working fine but when I'm logging into Spotify on my la...

Well done

Well it's been a blast for the few months I enjoyed your service. That was until I decided to close my Facebook account. I log in to find that I've lost all the music I'd set up and dumped into "Hey you're using the free Spotify, sign up for Premium"...

My premium account has been hacked

A cracker got into my account, changed the email address and password. I can still get access via Facebook, but don't have full control. I used the contact form to ask for help. However, this seems to be an old problem. Wouldn't it be helpful to have...

Problem with e-cards

I purchased several e-cards to different persons as a way to thank for some help I have got. The first problem is that not all of them seem to have received the e-cards from spotify.The second problem (the real one) is that in the confirmation emails...

Spotify Premium charged me multiple times on same day

I recently upgraded to spotify premium on 05/09/13 and spotify charged my credit card ($9.99) 3 times in a row. Thats 30$ when it should only be $10 charge. I want the $20 put back into my account. I noticed this checking my bank statement and can up...

My new subscribers are not showing up on my playlist

I've got a few E-mails lately that people have subscribed to my playlist, but when I view the playlist on spotify, none of them are showing up? I've had this problem since I got premium. It's so annoying! What can I do to fix this problem? Please hel...

problem buying spotify via my fone

I im having problems buying spotify via the net on my fone as I dont have access to a laptop at the mo, everytime I get to the page where I have to enter my fb password and it brings to a page saying im nt logged in even though I am logged in

wrong acccount

Hello, Today I login to a computer of a friend of mine. Now my account is completely reset but the most crazy part is that my real account is still there under another name (1172755936). I really want my account back with all my numbers and artists t...

playlist has been removed

Hi, my three playlists have been removed,I have not been on my spotify for a week now because I had reach my time limit, I logged on it today and all of them have gone , I need them for a party I have next weekend, the playlist names are , wills , ev...