Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Could you restore some playlists for me?

I deleted some playlists the last 2 months that I'd like to have restored if it's still possible. Thank you on beforehand!

Newbie

I deleted some playlists the last 2 months that I'd like to have restored if it's still possible.   Thank you on beforehand!

Peter__

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

Problema con cuenta premium

Buenos días, un día en el trabajo inicié mi cuenta de spotify y me apareció una cuenta gratuita sin nada de informacion por lo que escuché la radio y pensé que habría habido algún problema con la conexión. En el trabajo se reprodujo el problema en es...

Newbie

Buenos días, un día en el trabajo inicié mi cuenta de spotify y me apareció una cuenta gratuita sin nada de informacion por lo que escuché la radio y pensé que habría habido algún problema con la con...

Peter__

Community Legend

805 Views

2 replies

0 likes

  • 805 Views
  • 2 replies
  • 0 likes

Followers not showing on playlist

Hey, Anthony! This is irrelevant to the topic, but I do have a problem, and as a newbie, I had trouble finding the button for starting a new thread (lol). Anyways, my problem is that the correct number of followers are not showing up on my playlist. ...

Regular

Hey, Anthony! This is irrelevant to the topic, but I do have a problem, and as a newbie, I had trouble finding the button for starting a new thread (lol). Anyways, my problem is that the correct numb...

Peter__

Community Legend

1487 Views

5 replies

2 likes

  • 1487 Views
  • 5 replies
  • 2 likes

Cancelled subscription, still got charged, paypal refunded, now account is blocked.

I had a premium account and I went to cancel and just use the free account. I cancelled twice, and after two months of still being billed I contacted paypal. My fees were refunded and now my spotify account is totally blocked. When I login with my fa...

Newbie

I had a premium account and I went to cancel and just use the free account.  I cancelled twice, and after two months of still being billed I contacted paypal.  My fees were refunded and now...

Peter__

Community Legend

878 Views

3 replies

0 likes

  • 878 Views
  • 3 replies
  • 0 likes

Can't subscribe to Unlimited

Hello there. I'm trying subscribe Unlimited account but I'm unable to. Everytime I try I have message that I should check money on my card and check card info. I did it, I added my card again but I still can't subscribe to Unlimited. What should I do...

Newbie

Hello there. I'm trying subscribe Unlimited account but I'm unable to. Everytime I try I have message that I should check money on my card and check card info. I did it, I added my card again but I s...

Adam

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Id like to close my account

i have two accounts and want to close one (ive already stopped the subscription). how can i accomplish this? thanks

Visitor

i have two accounts and want to close one (ive already stopped the subscription). how can i accomplish this?   thanks  

Taylor

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

can you take my money?

i want a premium account. why is it so hard? please take $9.99 off my card. it's that simple.

Casual Listener

i want a premium account. why is it so hard? please take $9.99 off my card. it's that simple.

Taylor

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Change country

If I change my country by entering my new card informations, will i still have the 11 months of Spotify Premium that i paid for in the US, now when i am changing to Denmark with new card informations?

Casual Listener

If I change my country by entering my new card informations, will i still have the 11 months of Spotify Premium that i paid for in the US, now when i am changing to Denmark with new card informations?

Liam

Community Legend

546 Views

3 replies

0 likes

  • 546 Views
  • 3 replies
  • 0 likes

Solved!! Going on holiday...

I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when I return, or do I have to cancel my subscription co...

Newbie

I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when ...

Liam

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Problema con la cuenta móvil

Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?

Newbie

Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?

Taylor

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Real name showing despite not being connected to facebook

Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am not even registered with that name (changed last nam...

Casual Listener

Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am...

Greg

Roadie

2182 Views

4 replies

1 likes

  • 2182 Views
  • 4 replies
  • 1 likes

Cancelled credit card replaced but premium not recognised on most devices

Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again. Now premium works fine on my Mac but not on my Android or iOS devices....

Newbie

Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again.    No...

Peter__

Community Legend

1012 Views

3 replies

0 likes

  • 1012 Views
  • 3 replies
  • 0 likes

Can't log in and am not receiving password reset.

Hi, this is regarding my account "flurreh" Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and don't think I ever would do it.. I can't access the website but when ...

Newbie

Hi, this is regarding my account "flurreh"   Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and do...

Greg

Roadie

631 Views

2 replies

0 likes

  • 631 Views
  • 2 replies
  • 0 likes

bands with the same name

i've been trying to contact spotify about a problem on 2 of my albums listing. there's a lot of new bands called "neon" and i can't promote a direct link to my discography because it's a huge mess. this is the link to all the Neon bands: Neonbut, in ...

Roadie

i've been trying to contact spotify about a problem on 2 of my albums listing. there's a lot of new bands called "neon" and i can't promote a direct link to my discography because it's a huge mess. ...

SteveBrammer

Community Legend

2083 Views

9 replies

2 likes

  • 2083 Views
  • 9 replies
  • 2 likes

Manual password reset needed. No reset mail recieved.

Need password reset. I don't recieve any email even though it says i should. Have sent mail to support and recieved case ID back: 00716441. Have replied to the no-reply message.

Newbie

Need password reset. I don't recieve any email even though it says i should. Have sent mail to support and recieved case ID back: 00716441. Have replied to the no-reply message. 

Peter__

Community Legend

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Help

I am trying to log into my spotify account but can not remember my password. I can not access my playlists and am not happy paying for a service I am not receiving. I've already asked to reset my password and I have not received the email. NO its not...

Newbie

I am trying to log into my spotify account but can not remember my password. I can not access my playlists and am not happy paying for a service I am not receiving. I've already asked to reset my pas...

Peter__

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Subscription Status

I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to 'SPOTIFY SPOTIFY UNLIMI LONDON' going out on 07/05/2013 so I don't see how this can have happened. When I t...

Casual Listener

I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to 'SPOTIFY SPOTIFY UNLIMI LONDON' going out on 07/05/...

RobAJ

Casual Listener

928 Views

3 replies

0 likes

  • 928 Views
  • 3 replies
  • 0 likes

all playlists and starred title lost! Help!!

Hey guys! I have lost all my playlists and I will be very very thankful if you can help me get them back... I am really sure I don't have an original spotify account only the one connected with facebook. The posts above couldn't help me because I don...

Newbie

Hey guys! I have lost all my playlists and I will be very very thankful if you can help me get them back... I am really sure I don't have an original spotify account only the one connected ...

Adam

Roadie

574 Views

2 replies

0 likes

  • 574 Views
  • 2 replies
  • 0 likes

Reseting Password

I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont remember my Spotify password) and i cant reset it b...

Newbie

I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont ...

Adam

Roadie

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Can't change payment info!

I am trying to change my payment info but I can't find the link in subscription!

Casual Listener

I am trying to change my payment info but I can't find the link in subscription!

Peter__

Community Legend

13763 Views

64 replies

1 likes

  • 13763 Views
  • 64 replies
  • 1 likes