Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781466 Views

18 replies

29 likes

  • 781466 Views
  • 18 replies
  • 29 likes

Solved!! Bought subscription to wrong account

I'm hoping someone here can help. I was showing a family member how Spotify works and she wanted to purchase a subscription. I accidentally bought her subscription on MY account. Once I realized this, I signed off, created a new account for her and s...

Casual Listener

I'm hoping someone here can help. I was showing a family member how Spotify works and she wanted to purchase a subscription. I accidentally bought her subscription on MY account. Once I realized this...

omgirl

Casual Listener

1694 Views

2 replies

0 likes

  • 1694 Views
  • 2 replies
  • 0 likes

Spotify in India

Is there any chance of Spotify coming to India ?

Newbie

Is there any chance of Spotify coming to India ?

Peter__

Community Legend

661 Views

2 replies

0 likes

  • 661 Views
  • 2 replies
  • 0 likes

I can not recover my password because my email account is expired

How can I recover my password if I have no access to my initial email account (the account that I used a long time ago when I first installed Spotify)?? I have a premium account and I have no access now because I forgot my password and I deleted my c...

Casual Listener

How can I recover my password if I have no access to my initial email account (the account that I used a long time ago when I first installed Spotify)?? I have a premium account and I have no acces...

isabelrj

Casual Listener

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Payments. Beeing charged, but downgrated to free version?

Hi folks From my bank acount i can see that I´ve beeing charged and have payed for my premium spotify, but for some reason I can only acces the free acount? Why is this? PLease help

Newbie

Hi folks From my bank acount i can see that I´ve beeing charged and have payed for my premium spotify, but for some reason I can only acces the free acount? Why is this? PLease help

Peter__

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

"Sofort Dauerauftrag" not available, it was before.

Hey there, I would love 2 get premium, but I can't choose "Sofort Dauerauftrag" and I can't use any other payment options. It was available at the time I had premium, but why is it now not avaible?:< Greets from germany

Regular

Hey there, I would love 2 get premium, but I can't choose "Sofort Dauerauftrag" and I can't use any other payment options. It was available at the time I had premium, but why is it now not avaib...

pqsLoud

Regular

1452 Views

12 replies

0 likes

  • 1452 Views
  • 12 replies
  • 0 likes

Solved!! Many songs became unavailable after upgrading to unlimited

Dear spotify community, I recently upgraded to spotify unlimited. As I did that, many of my songs, that I used to listen to, became unavailable in my country. The tracks were available before my subscription. Why is that? I hope someone can help me, ...

Visitor

Dear spotify community,  I recently upgraded to spotify unlimited. As I did that, many of my songs, that I used to listen to, became unavailable in my country. The tracks were available before...

user-removed

Not applicable

2408 Views

6 replies

0 likes

  • 2408 Views
  • 6 replies
  • 0 likes

Playlist subscriber counts not updating

So a few playlists that I'm following and have made are not updating the "follow" count accordingly. Weird.. it's been like this for about 3 weeks? Anyone know what's up?

Roadie

So a few playlists that I'm following and have made are not updating the "follow" count accordingly. Weird.. it's been like this for about 3 weeks? Anyone know what's up?

Joe

Community Legend

861 Views

5 replies

0 likes

  • 861 Views
  • 5 replies
  • 0 likes

Username help

Hey guys, I created a spotify account using a username instead of facebook. I decided to link my facebook to spotify, but it still uses my username. So when I follow someone they see my username instead of my actual name. Is there anyway to change th...

Casual Listener

Hey guys, I created a spotify account using a username instead of facebook. I decided to link my facebook to spotify, but it still uses my username. So when I follow someone they see my username inst...

Adam

Roadie

840 Views

3 replies

0 likes

  • 840 Views
  • 3 replies
  • 0 likes

Free account problems

My free Spotify account has stopped filling up with 10 hours every month. Sometimes it works but suddenly it is warning that there's only, for example, 40 minutes left, but if I don't use the account for a couple of days it goes back to normal but on...

Casual Listener

My free Spotify account has stopped filling up with 10 hours every month. Sometimes it works but suddenly it is warning that there's only, for example, 40 minutes left, but if I don't use the ac...

maddessyster

Casual Listener

488 Views

2 replies

0 likes

  • 488 Views
  • 2 replies
  • 0 likes

Solved!! Premium user. the geoblocking isgetting worst and worst :(

Hi everyone , I'm a premium customer since long years now and i would never think about unsubcribing from it.I would never think of it, untill not so long ago where i start to realize that the geoblocking politic is getting more and more drastic I un...

Casual Listener

Hi everyone ,    I'm a premium customer since long years now and i would never think about unsubcribing from it. I would never think of it, untill not so long ago where i start to realiz...

Adam

Roadie

1649 Views

1 replies

0 likes

  • 1649 Views
  • 1 replies
  • 0 likes

Cargo en el banco pero no se activa premium

Tengo hecho el cargo en mi banco pero no se activa la cuenta como premium, parece que hay que esperar unos dias, cuantos dias es necesario y como se que no hay otro problema?

Newbie

Tengo hecho el cargo en mi banco pero no se activa la cuenta como premium, parece que hay que esperar unos dias, cuantos dias es necesario y como se que no hay otro problema?

Patricia

Spotify Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my country to Italy - no way

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should put details about my card) everything disappear and...

Visitor

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should ...

Joe

Community Legend

1278 Views

13 replies

0 likes

  • 1278 Views
  • 13 replies
  • 0 likes

Solved!! Cant Start Premium Trial due to Card Limitation

So I attempted to start the premium trial adding my VISA card, and it declined it. I took a look at my transaction histroy on the cards site and I can see spotify is trying to take 1 cent (obviously a minimum possible legitimate transaction or someth...

Regular

So I attempted to start the premium trial adding my VISA card, and it declined it. I took a look at my transaction histroy on the cards site and I can see spotify is trying to take 1 cent (obviously ...

Peter__

Community Legend

879 Views

5 replies

0 likes

  • 879 Views
  • 5 replies
  • 0 likes

pressed wrong update

Hi - So I just switched my card and meant to upgrade my account... but I accidentally paid for unlimited. Then I couldn't understand why it wasn't working on my phone - but I actually meant to upgrade to Premium. Is there any way I can get a refund o...

Casual Listener

Hi - So I just switched my card and meant to upgrade my account... but I accidentally paid for unlimited. Then I couldn't understand why it wasn't working on my phone - but I actually meant to upgrad...

Peter__

Community Legend

562 Views

5 replies

0 likes

  • 562 Views
  • 5 replies
  • 0 likes

Can't play Music on Webplayer

Hi Guys, im using the Webplayer when im at Work. Since 1 week i can't play music in the Webplayer. There is no Error. Everything looks fine, if i doubleclick a song or radio (It doesn't matter). There is no "Pop Up" that the Music is on. Normally the...

Casual Listener

Hi Guys,   im using the Webplayer when im at Work. Since 1 week i can't play music in the Webplayer. There is no Error. Everything looks fine, if i doubleclick a song or radio (It doesn't ma...

Dimlo

Casual Listener

3681 Views

2 replies

1 likes

  • 3681 Views
  • 2 replies
  • 1 likes

Someone else is using my spotify

Someone else is using my spotify could you please reset my devices? 

Casual Listener

Someone else is using my spotify could you please reset my devices? 

Taylor

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Store-bought card doesn't work.

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work. "The Premium code you entered is invalid. Please check that you have typed it correctly."I know i've typed it in co...

Casual Listener

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work.  "The Premium code you entered is invalid. Please check t...

Taylor

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Stolen iPod with spotify premium.

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it?Thanks for fast help!

Casual Listener

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it? Thanks for...

Taylor

Community Legend

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Cannot pay for subscription

The issue is as follows: I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about failed payment. But today I found that I could login with my account,...

Newbie

The issue is as follows:    I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about f...

Peter__

Community Legend

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes