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Playlist subscriber counts not updating

So a few playlists that I'm following and have made are not updating the "follow" count accordingly. Weird.. it's been like this for about 3 weeks? Anyone know what's up?

Roadie

So a few playlists that I'm following and have made are not updating the "follow" count accordingly. Weird.. it's been like this for about 3 weeks? Anyone know what's up?

Joe

Community Legend

1057 Views

5 replies

0 likes

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Username help

Hey guys, I created a spotify account using a username instead of facebook. I decided to link my facebook to spotify, but it still uses my username. So when I follow someone they see my username instead of my actual name. Is there anyway to change th...

Casual Listener

Hey guys, I created a spotify account using a username instead of facebook. I decided to link my facebook to spotify, but it still uses my username. So when I follow someone they see my username inst...

Adam

Roadie

1002 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Free account problems

My free Spotify account has stopped filling up with 10 hours every month. Sometimes it works but suddenly it is warning that there's only, for example, 40 minutes left, but if I don't use the account for a couple of days it goes back to normal but on...

Casual Listener

My free Spotify account has stopped filling up with 10 hours every month. Sometimes it works but suddenly it is warning that there's only, for example, 40 minutes left, but if I don't use the ac...

maddessyster

Casual Listener

631 Views

2 replies

0 likes

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Solved!! Premium user. the geoblocking isgetting worst and worst :(

Hi everyone , I'm a premium customer since long years now and i would never think about unsubcribing from it.I would never think of it, untill not so long ago where i start to realize that the geoblocking politic is getting more and more drastic I un...

Casual Listener

Hi everyone ,    I'm a premium customer since long years now and i would never think about unsubcribing from it. I would never think of it, untill not so long ago where i start to realiz...

Adam

Roadie

1786 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cargo en el banco pero no se activa premium

Tengo hecho el cargo en mi banco pero no se activa la cuenta como premium, parece que hay que esperar unos dias, cuantos dias es necesario y como se que no hay otro problema?

Newbie

Tengo hecho el cargo en mi banco pero no se activa la cuenta como premium, parece que hay que esperar unos dias, cuantos dias es necesario y como se que no hay otro problema?

Patricia

Spotify Legend

388 Views

1 replies

0 likes

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  • 1 replies
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Solved!! I can't change my country to Italy - no way

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should put details about my card) everything disappear and...

Visitor

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should ...

Joe

Community Legend

1752 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

Solved!! Cant Start Premium Trial due to Card Limitation

So I attempted to start the premium trial adding my VISA card, and it declined it. I took a look at my transaction histroy on the cards site and I can see spotify is trying to take 1 cent (obviously a minimum possible legitimate transaction or someth...

Regular

So I attempted to start the premium trial adding my VISA card, and it declined it. I took a look at my transaction histroy on the cards site and I can see spotify is trying to take 1 cent (obviously ...

Peter__

Community Legend

1084 Views

5 replies

0 likes

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pressed wrong update

Hi - So I just switched my card and meant to upgrade my account... but I accidentally paid for unlimited. Then I couldn't understand why it wasn't working on my phone - but I actually meant to upgrade to Premium. Is there any way I can get a refund o...

Casual Listener

Hi - So I just switched my card and meant to upgrade my account... but I accidentally paid for unlimited. Then I couldn't understand why it wasn't working on my phone - but I actually meant to upgrad...

Peter__

Community Legend

805 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Can't play Music on Webplayer

Hi Guys, im using the Webplayer when im at Work. Since 1 week i can't play music in the Webplayer. There is no Error. Everything looks fine, if i doubleclick a song or radio (It doesn't matter). There is no "Pop Up" that the Music is on. Normally the...

Casual Listener

Hi Guys,   im using the Webplayer when im at Work. Since 1 week i can't play music in the Webplayer. There is no Error. Everything looks fine, if i doubleclick a song or radio (It doesn't ma...

Dimlo

Casual Listener

3809 Views

2 replies

1 likes

  • 3809 Views
  • 2 replies
  • 1 likes

Someone else is using my spotify

Someone else is using my spotify could you please reset my devices? 

Casual Listener

Someone else is using my spotify could you please reset my devices? 

Taylor

Community Legend

402 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Store-bought card doesn't work.

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work. "The Premium code you entered is invalid. Please check that you have typed it correctly."I know i've typed it in co...

Casual Listener

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work.  "The Premium code you entered is invalid. Please check t...

Taylor

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Stolen iPod with spotify premium.

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it?Thanks for fast help!

Casual Listener

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it? Thanks for...

Taylor

Community Legend

457 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cannot pay for subscription

The issue is as follows: I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about failed payment. But today I found that I could login with my account,...

Newbie

The issue is as follows:    I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about f...

Peter__

Community Legend

627 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Being charged for premium even tho i dont have it.

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last. Any help is greatly appreciated

Casual Listener

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last.  Any help ...

mcarthur

Casual Listener

522 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Help me!

HejHur betalar jag med autogyro, kan jag inte förstå att jag måste göra.Tack så mycket

Newbie

Hej Hur betalar jag med autogyro, kan jag inte förstå att jag måste göra. Tack så mycket

Taylor

Community Legend

702 Views

4 replies

0 likes

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  • 4 replies
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Could I be logged out all devices?

Hi, Could you log me out please, believe someone may be using my account. I have changed my password already. Thank you

Casual Listener

Hi,   Could you log me out please, believe someone may be using my account. I have changed my password already.   Thank you

JoshC

Casual Listener

583 Views

2 replies

0 likes

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  • 2 replies
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I purchased spotify premium, but it isn't working

Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. When I got my code it told me that I couldn't use it i...

Newbie

Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. Whe...

Peter__

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Spotify not working on my phone

I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in

Newbie

I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in

Peter__

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

Why

Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???

Casual Listener

Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???

muqojin

Casual Listener

576 Views

4 replies

0 likes

  • 576 Views
  • 4 replies
  • 0 likes