cancaled my subscription
I canceled my subscription and trying to get my money back and I haven't I canceled it 1 day after I had it and I didn't get my money back if I don't get my money back I will take legal matters!
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Start a topicI canceled my subscription and trying to get my money back and I haven't I canceled it 1 day after I had it and I didn't get my money back if I don't get my money back I will take legal matters!
Newbie
I canceled my subscription and trying to get my money back and I haven't I canceled it 1 day after I had it and I didn't get my money back if I don't get my money back I will take legal matters!
kitty53smith
Regular
1031 Views
5 replies
0 likes
The concept is great but the product sucks. Will I ever get rid of the songs i qued months ago? Are there any better alternatives to Spotify?
Newbie
The concept is great but the product sucks. Will I ever get rid of the songs i qued months ago? Are there any better alternatives to Spotify?
kapasha
Newbie
3031 Views
7 replies
2 likes
So I don't remember my password anymore and my email address doesn't work anymore. How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need cancel because I'm student and now i'm not able to do it....
Casual Listener
So I don't remember my password anymore and my email address doesn't work anymore. How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need ...
ILMF
Newbie
934 Views
3 replies
0 likes
I have problems when i want to uppgrade to premium, i dont now what to do?
Visitor
I have problems when i want to uppgrade to premium, i dont now what to do?
juliecruzaguile
Newbie
519 Views
2 replies
0 likes
I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!
Casual Listener
I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recomm...
teriyfox
Newbie
17506 Views
39 replies
2 likes
kun je een pririum acount voor twee mensen gebruiken???|
Newbie
kun je een pririum acount voor twee mensen gebruiken???|
bosi
Roadie
2949 Views
26 replies
0 likes
I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner....
Visitor
I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom'...
Wingles
Newbie
134681 Views
96 replies
0 likes
Back in January I got billed for a month of Spotify Premium Membership. I had used the free trial, and was expecting the trial to simply end, but the membership continued and I got billed. Shrugging it off, the same day I am billed I go online and ca...
Newbie
Back in January I got billed for a month of Spotify Premium Membership. I had used the free trial, and was expecting the trial to simply end, but the membership continued and I got billed. &nbs...
Sumayyah5-8
Newbie
6921 Views
33 replies
1 likes
I randomly got kicked off the spotify app on my iPhone today, and when I went back to log back in it told me my password was wrong. Tried several different ways of logging in and the only one that doesn't work is on the iPhone app itself. What do I d...
Visitor
I randomly got kicked off the spotify app on my iPhone today, and when I went back to log back in it told me my password was wrong. Tried several different ways of logging in and the only one that do...
Ieshawalters
Newbie
7728 Views
19 replies
0 likes
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free trial?
Newbie
I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free tr...
seb1288
Newbie
8939 Views
4 replies
1 likes
How do I unlink spotify from my facebook accout. I keep trying to delete my facebook page but everytime I log into spotify it reactivates it.
Newbie
How do I unlink spotify from my facebook accout. I keep trying to delete my facebook page but everytime I log into spotify it reactivates it.
Bittencourt
Spotify Star
526692 Views
236 replies
19 likes
Hello, I have just been using spotify on my ipod and all of a sudden it went back to the main screen and all of my songs have been deleted. I pay £10 a month for the service so I really need a solution to this now
Visitor
Hello, I have just been using spotify on my ipod and all of a sudden it went back to the main screen and all of my songs have been deleted. I pay £10 a month for the service so I really need a soluti...
oliv3
Newbie
1330 Views
5 replies
0 likes
I opened Spotify today after having used it earlier and it now says I am "using premium." I did not purchase premium and did not sign up for a trial of it and I don't want it. There is no option to cancel my trial under account subscriptions. How do ...
Visitor
I opened Spotify today after having used it earlier and it now says I am "using premium." I did not purchase premium and did not sign up for a trial of it and I don't want it. There is no option to c...
kelseyb97
Newbie
1876 Views
3 replies
0 likes
No matter what I try it seems that every username I try is taken do to some reason that cant be explained, even if I type in some ridiculous name. So why is this?
Visitor
No matter what I try it seems that every username I try is taken do to some reason that cant be explained, even if I type in some ridiculous name. So why is this?
lebron-james
Newbie
35787 Views
5 replies
0 likes
Hey, I've been using Spotify for 6 months and I absolutely love it! Though, I just thought I'd send along a message saying that the artist JayMay is "connected" to a rapper named JayMay and it's weird hearing rap playing when you want to listen to so...
Newbie
Hey, I've been using Spotify for 6 months and I absolutely love it! Though, I just thought I'd send along a message saying that the artist JayMay is "connected" to a rapper named JayMay and it'...
Maxim
Spotify Star
1377 Views
3 replies
6 likes
I just purchased spotify premium thinking that I could add my current spotify library into my local files so that I can sync that music into my ipod. When I sync my music into my ipod it only allows local files to be synced not all my music in spotif...
Newbie
I just purchased spotify premium thinking that I could add my current spotify library into my local files so that I can sync that music into my ipod. When I sync my music into my ipod it only allows ...
ettaht
Newbie
33450 Views
8 replies
4 likes
I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership. Amex says it's originating out of Sweden. It appears the monthly transaction "SPOTIFY USA SPOTIFY USA*S NM" isn't quite...
Casual Listener
I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership. Amex says it's originating out of Sweden. It appears the...
isaiahKenj123
Newbie
4821 Views
10 replies
2 likes
I try to log in and it says, "couldn't connect spotify with facebook". if anyone knows what to do please help
Newbie
I try to log in and it says, "couldn't connect spotify with facebook". if anyone knows what to do please help
javordenes
Casual Listener
1037 Views
2 replies
0 likes
Hi, i think you guys on the Spotify Support Team would be quit familiar with this issue that i have got like TONS of other customers of yours. I've had premium for months without any complications. On January 21th or something i lost both my premium ...
Regular
Hi, i think you guys on the Spotify Support Team would be quit familiar with this issue that i have got like TONS of other customers of yours. I've had premium for months without an...
Claraagibbs
Regular
1257 Views
5 replies
0 likes
All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....now send me my password champ
Casual Listener
All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....
Claraagibbs
Regular
6045 Views
35 replies
6 likes