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cancaled my subscription

I canceled my subscription and trying to get my money back and I haven't I canceled it 1 day after I had it and I didn't get my money back if I don't get my money back I will take legal matters!

Newbie

I canceled my subscription and trying to get my money back and I haven't I canceled it 1 day after I had it and I didn't get my money back if I don't get my money back I will take legal matters!

kitty53smith

Regular

1029 Views

5 replies

0 likes

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  • 5 replies
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Spotify sucks

The concept is great but the product sucks. Will I ever get rid of the songs i qued months ago? Are there any better alternatives to Spotify?

Newbie

The concept is great but the product sucks. Will I ever get rid of the songs i qued months ago? Are there any better alternatives to Spotify?

kapasha

Newbie

3031 Views

7 replies

2 likes

  • 3031 Views
  • 7 replies
  • 2 likes

Don't remember password and email address doesn't work anymore

So I don't remember my password anymore and my email address doesn't work anymore. How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need cancel because I'm student and now i'm not able to do it....

Casual Listener

So I don't remember my password anymore and my email address doesn't work anymore.  How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need ...

ILMF

Newbie

934 Views

3 replies

0 likes

  • 934 Views
  • 3 replies
  • 0 likes

uppgrade

I have problems when i want to uppgrade to premium, i dont now what to do?

Visitor

I have problems when i want to uppgrade to premium, i dont now what to do?

juliecruzaguile

Newbie

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
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Solved!! My radio stations are missing

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recommended. Where did my stations go?!

Casual Listener

I have premium on my iPhone. I use it everyday working. Yesterday I listened to some of my radio stations but now today the stations are just gone, all of them. The only stations I see are the recomm...

teriyfox

Newbie

17500 Views

39 replies

2 likes

Other
Premium
  • 17500 Views
  • 39 replies
  • 2 likes

1 abonoment 2 personen

kun je een pririum acount voor twee mensen gebruiken???|

Newbie

kun je een pririum acount voor twee mensen gebruiken???|

bosi

Roadie

2943 Views

26 replies

0 likes

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  • 26 replies
  • 0 likes

Premium account changed into free account

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner....

Visitor

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom'...

Wingles

Newbie

134666 Views

96 replies

0 likes

Premium
  • 134666 Views
  • 96 replies
  • 0 likes

Superuser Contribution Being charged when I cancelled my premium subscription

Back in January I got billed for a month of Spotify Premium Membership. I had used the free trial, and was expecting the trial to simply end, but the membership continued and I got billed. Shrugging it off, the same day I am billed I go online and ca...

Newbie

Back in January I got billed for a month of Spotify Premium Membership.  I had used the free trial, and was expecting the trial to simply end, but the membership continued and I got billed. &nbs...

Sumayyah5-8

Newbie

6909 Views

33 replies

1 likes

  • 6909 Views
  • 33 replies
  • 1 likes

Can't log into spotify on iPhone app.

I randomly got kicked off the spotify app on my iPhone today, and when I went back to log back in it told me my password was wrong. Tried several different ways of logging in and the only one that doesn't work is on the iPhone app itself. What do I d...

Visitor

I randomly got kicked off the spotify app on my iPhone today, and when I went back to log back in it told me my password was wrong. Tried several different ways of logging in and the only one that do...

Ieshawalters

Newbie

7725 Views

19 replies

0 likes

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  • 19 replies
  • 0 likes

Solved!! My 7-day free trial has expired and now I can't listen to music like I used to :/

I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free trial?

Newbie

I can't play the songs I want, only a "shuffle play" option is available and it says I have to upgrade to premium to switch the songs. Can I somehow return to what spotify was like before the free tr...

seb1288

Newbie

8939 Views

4 replies

1 likes

  • 8939 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Unlink Facebook

How do I unlink spotify from my facebook accout. I keep trying to delete my facebook page but everytime I log into spotify it reactivates it.

Newbie

How do I unlink spotify from my facebook accout. I keep trying to delete my facebook page but everytime I log into spotify it reactivates it.

Bittencourt

Spotify Star

526658 Views

236 replies

19 likes

  • 526658 Views
  • 236 replies
  • 19 likes

Spotify has deleted my songs

Hello, I have just been using spotify on my ipod and all of a sudden it went back to the main screen and all of my songs have been deleted. I pay £10 a month for the service so I really need a solution to this now

Visitor

Hello, I have just been using spotify on my ipod and all of a sudden it went back to the main screen and all of my songs have been deleted. I pay £10 a month for the service so I really need a soluti...

oliv3

Newbie

1330 Views

5 replies

0 likes

  • 1330 Views
  • 5 replies
  • 0 likes

Premium trial I didn't sign up for

I opened Spotify today after having used it earlier and it now says I am "using premium." I did not purchase premium and did not sign up for a trial of it and I don't want it. There is no option to cancel my trial under account subscriptions. How do ...

Visitor

I opened Spotify today after having used it earlier and it now says I am "using premium." I did not purchase premium and did not sign up for a trial of it and I don't want it. There is no option to c...

kelseyb97

Newbie

1875 Views

3 replies

0 likes

  • 1875 Views
  • 3 replies
  • 0 likes

Cant create an account due to all usernames being taken!

No matter what I try it seems that every username I try is taken do to some reason that cant be explained, even if I type in some ridiculous name. So why is this?

Visitor

No matter what I try it seems that every username I try is taken do to some reason that cant be explained, even if I type in some ridiculous name. So why is this?

lebron-james

Newbie

35787 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Where do I submit mislabeled artists/songs?

Hey, I've been using Spotify for 6 months and I absolutely love it! Though, I just thought I'd send along a message saying that the artist JayMay is "connected" to a rapper named JayMay and it's weird hearing rap playing when you want to listen to so...

Newbie

Hey, I've been using Spotify for 6 months and I absolutely love it!  Though, I just thought I'd send along a message saying that the artist JayMay is "connected" to a rapper named JayMay and it'...

Maxim

Spotify Star

1376 Views

3 replies

6 likes

  • 1376 Views
  • 3 replies
  • 6 likes

How do I get my spotify library into my local files?

I just purchased spotify premium thinking that I could add my current spotify library into my local files so that I can sync that music into my ipod. When I sync my music into my ipod it only allows local files to be synced not all my music in spotif...

Newbie

I just purchased spotify premium thinking that I could add my current spotify library into my local files so that I can sync that music into my ipod. When I sync my music into my ipod it only allows ...

ettaht

Newbie

33446 Views

8 replies

4 likes

  • 33446 Views
  • 8 replies
  • 4 likes

Being Charged A Foreign Transaction Fee...

I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership. Amex says it's originating out of Sweden. It appears the monthly transaction "SPOTIFY USA SPOTIFY USA*S NM" isn't quite...

Casual Listener

I'm being charged a foreign transaction fee (now for 3 months) through my Amex card that is associated with my premium membership.  Amex says it's originating out of Sweden.  It appears the...

isaiahKenj123

Newbie

4819 Views

10 replies

2 likes

  • 4819 Views
  • 10 replies
  • 2 likes

Can't Connect with Facebook

I try to log in and it says, "couldn't connect spotify with facebook". if anyone knows what to do please help

Newbie

I try to log in and it says, "couldn't connect spotify with facebook". if anyone knows what to do please help  

javordenes

Casual Listener

1036 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Pay back money or fix problem

Hi, i think you guys on the Spotify Support Team would be quit familiar with this issue that i have got like TONS of other customers of yours. I've had premium for months without any complications. On January 21th or something i lost both my premium ...

Regular

Hi,   i think you guys on the Spotify Support Team would be quit familiar with this issue that i have got like TONS of other customers of yours.   I've had premium for months without an...

Claraagibbs

Regular

1257 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify Customer Support Sucks

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....now send me my password champ

Casual Listener

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....

Claraagibbs

Regular

6040 Views

35 replies

6 likes

  • 6040 Views
  • 35 replies
  • 6 likes