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Account hacked - help

Accounts team, It appears my account has been hacked/hijacked. I started noticing something amiss when my Facebook was reporting music which I never listened to. I thought it might have been some random bug. Then I realised that I can no longer login...

Visitor

Accounts team,   It appears my account has been hacked/hijacked. I started noticing something amiss when my Facebook was reporting music which I never listened to. I thought it might have been...

Peter__

Community Legend

289 Views

1 replies

0 likes

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it says the im a free user when i just paid for the subscription 2 weeks ago

it says it got paid on feb. 1st and didnt have a problem until today. its telling me that i dont have premium anymore. whats going on?

Casual Listener

it says it got paid on feb. 1st and didnt have a problem until today. its telling me that i dont have premium anymore. whats going on?

Peter__

Community Legend

939 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

spotify doesn't work

my spotify doesn't work for 2 months now, there are a few days when it works but after listening songs the next day it says that i have only 10 minutes left although i've listened 10 songs, after a week its the same again

Newbie

my spotify doesn't work for 2 months now, there are a few days when it works but after listening songs the next day it says that i have only 10 minutes left although i've listened 10 songs, after a w...

Peter__

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Selected PayPal as payment option for premium, continue and no page loads!

So after I select PayPal as my payment option and click the button to continue with the transaction, the next page fails to load. Please Help.

Casual Listener

So after I select PayPal as my payment option and click the button to continue with the transaction, the next page fails to load. Please Help.  

Peter__

Community Legend

449 Views

2 replies

0 likes

  • 449 Views
  • 2 replies
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Accidentally deleted playlist

Playlist called foals. Please please please can someone help retrieve this. It had a mix of songs and might have been deleted yesterday? Thanks

Casual Listener

Playlist called foals. Please please please can someone help retrieve this. It had a mix of songs and might have been deleted yesterday? Thanks

Peter__

Community Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
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VERY SLOW MUSIC PLAYBACK FROM AUSTRALIA

I don't know what it is but in the past 4 or so days Spotify is constantly buffering. I can't even play a full song without interuptions. I think this might be because of the update im not sure? This is also happening on my iphone with up-to-date Spo...

Casual Listener

I don't know what it is but in the past 4 or so days Spotify is constantly buffering. I can't even play a full song without interuptions. I think this might be because of the update im not sure? This...

duysgoisdufj

Casual Listener

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
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Payment country

Hi there I am just wondering from what country the payment from my credit card is charged? I need to know this to be able to resubscribe since I have changed credit card provider. Is the payment date based on when I subscribed or is it always the sam...

Casual Listener

Hi there   I am just wondering from what country the payment from my credit card is charged? I need to know this to be able to resubscribe since I have changed credit card provider. Is the pay...

Peter__

Community Legend

864 Views

6 replies

0 likes

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Switching to a Facebook Login to a Spotify Login.

When I first signed up for Spotify there wasn't an option to just have a username; You had to link up to your facebook. Now that there is an option to create a Spotfiy Login.. Is there away to switch to an account witha personalized login with out lo...

Newbie

When I first signed up for Spotify there wasn't an option to just have a username; You had to link up to your facebook. Now that there is an option to create a Spotfiy Login.. Is there away to switch...

meahtenoha

Spotify

369 Views

1 replies

0 likes

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Music tracks keep stopping and starting

Music track stop and start with pauses lasting sometimes more than a minute. And recently, Spotify is taking forever to boot up, and once up takes several minutes to load my playlists. I have tried every suggestion Spotify has posted to remedy these ...

Music Fan

Music track stop and start with pauses lasting sometimes more than a minute.  And recently, Spotify is taking forever to boot up, and once up takes several minutes to load my playlists.  I ...

989 Views

0 replies

0 likes

  • 989 Views
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Seems this took a while (ERROR)

Dear Spotify,I'm having problems resetting my password for my account. I am able to receive the email for password reset.But, when I open the link. It brings me to a page with the following error.Seems this took a whileYou have been logged out for se...

Casual Listener

Dear Spotify, I'm having problems resetting my password for my account. I am able to receive the email for password reset. But, when I open the link. It brings me to a page with the following error...

meahtenoha

Spotify

764 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Signing in with Facebook creating a new account

I have 2 spotify accounts. One with the username 'limebowler' which was created during the beta, and another with the username '1117677298', a Facebook account. When I recently ran out of minutes on the Facebook account, I signed in with my old 'lime...

Casual Listener

I have 2 spotify accounts. One with the username 'limebowler' which was created during the beta, and another with the username '1117677298', a Facebook account.   When I recently ran out of mi...

limebowler

Casual Listener

471 Views

2 replies

0 likes

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  • 2 replies
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asks to update to premium account even though i have one

spotify wants me to update to premium even though i have (according to spotifys own page) an active premium account?? ive lost the the ability to start new radiostations, wich is the feature that i use all the time

Newbie

spotify wants me to update to premium even though i have (according to spotifys own page) an active premium account?? ive lost the the ability to start new radiostations, wich is the feature that i u...

meahtenoha

Spotify

312 Views

1 replies

0 likes

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Huge disappointment

I have been a spotify premium user for 1 year now, and not to long ago my premium subscription was finished.While I had spotify premium I had no problems launching spotify in the country that I'm now currently living in (Singapore)I moved from Norway...

Newbie

I have been a spotify premium user for 1 year now, and not to long ago my premium subscription was finished. While I had spotify premium I had no problems launching spotify in the country that I'm n...

e-einherjar

Newbie

640 Views

2 replies

0 likes

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  • 2 replies
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Playlist disappeared!?

So I just logged in about an hour ago and spotify had told me that i had exceeded my 10 hour limit for the month and I knew i hadn't done, so in an attempt to solve this problem, I logged out and when I logged back in, my playlist was missing! there ...

Casual Listener

So I just logged in about an hour ago and spotify had told me that i had exceeded my 10 hour limit for the month and I knew i hadn't done, so in an attempt to solve this problem, I logged out and whe...

Peter__

Community Legend

541 Views

3 replies

0 likes

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  • 3 replies
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Please help! Desperate! Mods, please!

I have duplicate accounts under the email *******.****.**** . Can someone help me go back to my original account with all my followers and playlists? I keep logging into the newer account, and it has no playlists from the one I originally created.

Regular

I have duplicate accounts under the email *******.****.**** . Can someone help me go back to my original account with all my followers and playlists? I keep logging into the newer account, and i...

Sam

Spotify

445 Views

2 replies

0 likes

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30 day free trial not activating

I downloaded Spotify on my Samsung phone and started the Premium 48 hour trial yesterday, but when I try to upgrade it to the 30 day free trial it just redirects me back to my Account page and still says it'll bill me the $9.99 tomorrow, 4/20, to ren...

Casual Listener

I downloaded Spotify on my Samsung phone and started the Premium 48 hour trial yesterday, but when I try to upgrade it to the 30 day free trial it just redirects me back to my Account page and still ...

Sam

Spotify

661 Views

3 replies

0 likes

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  • 3 replies
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Can't Load Facebook Friends

Hi, I've downloaded Spotify on both a Mac and a PC, and in both instances the app is unable to load my Facebook friends, (it just keeps "loading" without any success). I log-in through Facebook which appears to have worked ok since I can see my profi...

Newbie

Hi,   I've downloaded Spotify on both a Mac and a PC, and in both instances the app is unable to load my Facebook friends, (it just keeps "loading" without any success).  I log-in through...

Peter__

Community Legend

1766 Views

4 replies

0 likes

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  • 4 replies
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48-Hour Free Trial - How to add 30-day free trial?

I signed up for the 48-hour free trial of premium, all running great. I received an e-mail from Spotify thanking me for my 48-hour trial (same day I signed up) and offered an additional 30-day trial on top of the 48-hour trial. When I click the link,...

Newbie

I signed up for the 48-hour free trial of premium, all running great. I received an e-mail from Spotify thanking me for my 48-hour trial (same day I signed up) and offered an additional 30-day trial ...

Peter__

Community Legend

957 Views

2 replies

0 likes

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  • 2 replies
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1-Customer Service? 2-Where's free Android radio?

1. Is there any company customer service? Absurd if there isn't.2. On 7/31/2012 Spotify's website posted an announcement of free Android Spotify radio (https://www.spotify.com/us/blog/archives/2012/07/31/radio_comes_to_android/ ). Where is it? My And...

Newbie

1. Is there any company customer service? Absurd if there isn't. 2. On 7/31/2012 Spotify's website posted an announcement of free Android Spotify radio (https://www.spotify.com/us/blog/archives/2012...

Taylor

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes