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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782123 Views

18 replies

29 likes

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Gift Card Confusion

Case #: 00594967 Greetings, I recently received a Spotify gift card, and wanted to use it to activate premium mode. I had previously tried the free month of premium, and did not know that my credit card information was stored. I accidentally billed t...

Casual Listener

Case #: 00594967   Greetings,    I recently received a Spotify gift card, and wanted to use it to activate premium mode. I had previously tried the free month of premium, and did n...

Sam

Spotify

517 Views

3 replies

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Changing Country

Hi guys,I've had a Spotify account now for a while and recently it wont let me login because my couintry doesn't match my profile. I originally downloaded Spotify in The Netherlands, but have been travelling to and from Ireland regularly. Despite bei...

Newbie

Hi guys, I've had a Spotify account now for a while and recently it wont let me login because my couintry doesn't match my profile. I originally downloaded Spotify in The Netherlands, but have been ...

Peter__

Community Legend

331 Views

1 replies

0 likes

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Accidently bought new months spotify premium

I was planning to use my NUS card to subscribe for a year, however I've continued with the standard renewal process thinking it would offer me to include the nus card discount at the payout. It didn't and I've been charged £9.99 from my card, is it p...

Newbie

I was planning to use my NUS card to subscribe for a year, however I've continued with the standard renewal process thinking it would offer me to include the nus card discount at the payout.  ...

Peter__

Community Legend

447 Views

3 replies

0 likes

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Account is back to Free and Playlists are gone!

Please help! After deactivating Facebook, I couldn't get onto Spotify without reactivating my account. I went into Preferences and disconnected the connection to Facebook and now my account is messed up! I pay every month for a Premium account (last ...

Newbie

Please help!  After deactivating Facebook, I couldn't get onto Spotify without reactivating my account.  I went into Preferences and disconnected the connection to Facebook and now my accou...

Peter__

Community Legend

285 Views

1 replies

0 likes

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signed up for free so why the charge?

Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free! How can I get a refund!!

Newbie

Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free!    How can ...

Peter__

Community Legend

1478 Views

6 replies

0 likes

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Charged £119.88 for my account this month

Having not even been able to log in to my spotify account (that's another story), I have been charged £119.88 this month for my usual £9.99 premium account. I am heavily pregnant and was due to move in to my new rented house this week, i cannot do so...

Visitor

Having not even been able to log in to my spotify account (that's another story), I have been charged £119.88 this month for my usual £9.99 premium account. I am heavily pregnant and was due to move ...

Schokopizza

Regular

1032 Views

6 replies

0 likes

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Solved!! subscription

3 days before my premium subscription was due, I went on to Spotify to reduce the subscription level, however I now find that this hasn't happened and that I am still a premium subscribed and was chared again the full amount on the 7 th March. Bceaus...

Newbie

3 days before my premium subscription was due, I went on to Spotify to reduce the subscription level, however I now find that this hasn't happened  and that I am still a premium subscribed ...

greatskillz

Casual Listener

842 Views

6 replies

0 likes

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Solved!! Buy a subscription as a present

Hi!I want to buy Spotify premium as a present for my cousing who lives in USA. I live in Sweden. Can I buy it with my Swedish credit card in Sweden or should I want until I travel to USA and buy it from there with my Swedish credit card, or buy prese...

Casual Listener

Hi! I want to buy Spotify premium as a present for my cousing who lives in USA. I live in Sweden. Can I buy it with my Swedish credit card in Sweden or should I want until I travel to USA and buy it...

miila1

Casual Listener

693 Views

2 replies

0 likes

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Account is Disabled

Today i try to login in my spotify account and its write to me that the username or password was incorrect, I try to login by facebook, but it still write thats it incorecct, I go to spotify.com and try to login in at the site and its write to me tha...

Newbie

Today i try to login in my spotify account and its write to me that the username or password was incorrect, I try to login by facebook, but it still write thats it incorecct, I go to spotify.com and ...

Peter__

Community Legend

558 Views

1 replies

0 likes

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Free Premium - But got charged $12.99 straight away

Hi - I like spotify and thought I'd try the first month free and clicked on the add... said you need to enter your creditcard details and will be charged in a months time if you don't cancel.Did this - and it emailed me a receipt saying I've been cha...

Newbie

Hi - I like spotify and thought I'd try the first month free and clicked on the add... said you need to enter your creditcard details and will be charged in a months time if you don't cancel. Did th...

Peter__

Community Legend

470 Views

1 replies

0 likes

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Spotify Followers

If someone follows me, can they see everything I listen to even if I have Spotify Social turned off in my settings?

Newbie

If someone follows me, can they see everything I listen to even if I have Spotify Social turned off in my settings? 

Peter__

Community Legend

1051 Views

1 replies

0 likes

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Lost playlist

Hello. For 2 days I got a 404 error. I was finally able to log in today and all my playlists and starred songs, etc are gone. On my pc it shows me as "premium" (which is correct) but on my phone it has me under a "free trial". So confused, I was lovi...

Visitor

Hello. For 2 days I got a 404 error. I was finally able to log in today and all my playlists and starred songs, etc are gone. On my pc it shows me as "premium" (which is correct) but on my phone it h...

Peter__

Community Legend

263 Views

1 replies

0 likes

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Log in then 5 seclater i keep getting disconnected, changed pass and still no fix

Log in then 5 seclater i keep getting disconnected, changed pass and still no fix, of course i told spotify but they dont give a **bleep** they directed me here

Regular

Log in then 5 seclater i keep getting disconnected, changed pass and still no fix, of course i told spotify but they dont give a **bleep** they directed me here

Blackmill

Regular

734 Views

12 replies

0 likes

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Actualizado Neva Version Spoty ya no sale lo que escuchan los amigos

Hol!!He actualizado a la nueva version de sopoty y ya no me sale a la derecha lo que escuchan o han escuchado mis amigos de FB.Solo lo que yo Sigo. Hay que caMBIAR alguna confi?? Gracias

Newbie

Hol!! He actualizado a la nueva version de sopoty y ya no me sale a la derecha lo que escuchan o han escuchado mis amigos de FB. Solo lo que yo Sigo.   Hay que caMBIAR alguna confi??  ...

257 Views

0 replies

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spotify customer service - or lack thereof

Created a new account just to post this. My original spotify account was disabled nearly 3 weeks ago because I failed to update my payment information (in addition, I received no e-mails from spotify regarding the payment information). During that ti...

Newbie

Created a new account just to post this. My original spotify account was disabled  nearly 3 weeks ago because I failed to update my payment information (in addition, I received no e-mails from s...

Peter__

Community Legend

415 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Frustrating bugginess

Hi There, I'm a premium user, and while I love the idea of Spotify, I'm getting frustrated with a few bugs. Here are my issues: • When I enabled a fourth device, it took out my first device. I really, really wish I could control this myself (whch dev...

Casual Listener

Hi There,   I'm a premium user, and while I love the idea of Spotify, I'm getting frustrated with a few bugs.  Here are my issues:   • When I enabled a fourth device, it took o...

amaries92

Newbie

404 Views

2 replies

0 likes

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Implications of switching from a UK to a US account

Hiya, I have relocated from the UK to the US. My UK Spotify Premium subscription still works, of course, but requires me to keep my UK credit card active. I would like to know two things: * Can I switch my account from a UK to a US one without having...

Casual Listener

Hiya,   I have relocated from the UK to the US. My UK Spotify Premium subscription still works, of course, but requires me to keep my UK credit card active. I would like to know two thing...

amberleighg

Newbie

9373 Views

5 replies

0 likes

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How to purchase music

How do I purchase music? I can play it and make the playlists but need the songs for Windows Live Media Player Also what about a song that is unavailable? I am wanting the clean version (no swearing) of a song that is on there Thanks

Newbie

How do I purchase music? I can play it and make the playlists but need the songs for Windows Live Media Player Also what about a song that is unavailable? I am wanting the clean version (no swear...

kellytir

Casual Listener

1016 Views

4 replies

0 likes

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lost all playlists when unlinking to facebook

When browsing through preferences, I clicked the "deactivate from Facebook" button, more to see what it woudl do, rather than a desire to disconnect.It then reopened Spotify with NONE of my playlists that I have spent years building.Everything was go...

Casual Listener

When browsing through preferences, I clicked the "deactivate from Facebook" button, more to see what it woudl do, rather than a desire to disconnect. It then reopened Spotify with NONE of my playlis...

damien_mc

Casual Listener

569 Views

4 replies

0 likes

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Solved!! Deleted playlist by mistake

I deleted a playlist called Barbra's favorites. Can someone please help me?

Casual Listener

I deleted a playlist called Barbra's favorites. Can someone please help me?

Peter__

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes