Archived content

Spotify's customer service is awful

Hi there, I am trying to delete two accounts I currently have, the one I am posting from (A premium account), as well as another one that is connected to a facebook I do not use anymore. Now this would seem like a easy process, it is not, at all. I f...

lost my dad's playlist PLEASE HELP!!

While opening my dad's account on iMac I went to Spotify and told me to login with his username and password. Said something about upgrade so I put OK. Then it gave me a bunch of ads about what to do in Spotify so I kept clicking OK. Upgraded fine bu...

I Signed up for FREE 30 day trial but I was charged

hi I signed up for the free 30-day subscription, but instead of Getting the FREE subscription it charged me . I DIDNT WANT TO PAY

delete my subscription

can you plese pemanently deleat my subscription asap please 

Can't Edit Profile

Hi - Trying to edit my profile but it takes me to a blank page or a "Bad Gateway". What's going on? I'm trying to change my e-mail address.

Subscription

So recently I bought a gift card to renew my spotify premium account and I punched in the code and it gave me spotify unlimited which doesnt help me out at all cause I only use it on my phone. It doesnt make sense to me either why you can not switch ...

Somebody else using my account

Can anybody help me? Friends are using my account? Is there anyway I can logged out from all devices? Thank you

Spotify plays without me

Spotify is playing automatically without me.  Help!

Certain tracks won't play.

Look, I love spotify the service for the most part just works. However a few tracks by Dio (mostly from the Master of The Moon) are not avaliable all the time and I want to know one thing. Why? I'm not looking for a canned response I really want to k...

Spotify E-giftcard double charge and other problems

I am currently in the middle of trying to purchase an EGift card (six-month subscription) for my boyfriends birthday and I have gotten several error messages. Just to be sure I went to my bank account overview and it says that I have been charged twi...

Delete song from playlist

Hi. Premium user but missing one small/big feature: deleting songs directly from playlist, when playing. Like the + button (to add a song to a playlist), why is there no X button, to delete the (added) song from the playlist. Seems like a much wanted...

T-Mobile Music Optin - Spotiy Premium

Hey guys, I am using the Spotify Music Option via my mobile phone provider "Mobilcom Debitel" in the mobile phone network of T-Mobile.Because of using this Music Option I have a Spotify Premium account. This account is joined with the Music Option. T...

Charged £9.99 for premium, got it on my mobile, but not my PC. Why?

error 408 - always in offline mode

I need help here, I don't know why the spotify client is detecting my IP address as foreign but when I go to the account page on my browser, its detected as USA.

Gift Card Confusion

Case #: 00594967 Greetings, I recently received a Spotify gift card, and wanted to use it to activate premium mode. I had previously tried the free month of premium, and did not know that my credit card information was stored. I accidentally billed t...

Changing Country

Hi guys,I've had a Spotify account now for a while and recently it wont let me login because my couintry doesn't match my profile. I originally downloaded Spotify in The Netherlands, but have been travelling to and from Ireland regularly. Despite bei...

Accidently bought new months spotify premium

I was planning to use my NUS card to subscribe for a year, however I've continued with the standard renewal process thinking it would offer me to include the nus card discount at the payout. It didn't and I've been charged £9.99 from my card, is it p...

Account is back to Free and Playlists are gone!

Please help! After deactivating Facebook, I couldn't get onto Spotify without reactivating my account. I went into Preferences and disconnected the connection to Facebook and now my account is messed up! I pay every month for a Premium account (last ...

signed up for free so why the charge?

Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free! How can I get a refund!!

Charged £119.88 for my account this month

Having not even been able to log in to my spotify account (that's another story), I have been charged £119.88 this month for my usual £9.99 premium account. I am heavily pregnant and was due to move in to my new rented house this week, i cannot do so...