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Charged for free trial

Hi´ I´ve been charged for my 30 days free trial - WHY?????I have cancelled my subscribtion long time before the 30 days so I don´t want to pay for it..

Newbie

Hi´ I´ve been charged for my 30 days free trial - WHY????? I have cancelled my subscribtion long time before the 30 days so I don´t want to pay for it..

Sam

Spotify

298 Views

1 replies

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Solved!! how to recover deleted playlist?

My playlists disappeared after I synced my spotify and facebook. Help!

Casual Listener

My playlists disappeared after I synced my spotify and facebook. Help!

chineselaundry

Casual Listener

1190 Views

2 replies

0 likes

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Playlists deleted, two spotify accounts

Today I was automatically logged out of Spotify (which is unusual) and then entered my facebook details to log back in, to find that I had been downgraded to Spotify Free (even though I pay for Premium and have been doing for a long time) and also al...

Newbie

Today I was automatically logged out of Spotify (which is unusual) and then entered my facebook details to log back in, to find that I had been downgraded to Spotify Free (even though I pay...

Peter__

Community Legend

299 Views

1 replies

0 likes

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Trial of Spotify Premium

Hi SpotifyI cannot get a free trial of Spotify Premium. I think this is because I was 'given' a Spotify Premim account with a Virgin Media Upgrade. At that time I was a Napster (Rhapsody) user streaming music through my Logitech Media Server to Logit...

Newbie

Hi Spotify I cannot get a free trial of Spotify Premium. I think this is because I was 'given' a Spotify Premim account with a Virgin Media Upgrade. At that time I was a Napster (Rhapsody) user stre...

265 Views

0 replies

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DELETE MY ACCOUNT NOW!!

Hi, you took money from me and thats not nice.. I want to delete my account immediately, your contact form don't work and I have tried several times from different computers. What a scam!!!

Newbie

Hi, you took money from me and thats not nice.. I want to delete my account immediately, your contact form don't work and I have tried several times from different computers. What a scam!!!

Peter__

Community Legend

477 Views

1 replies

1 likes

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I wanted to delete my account, process got me confused

I contacted support as moderators suggested before. I received an e-mail saying I should provide following information. I sent an e-mail which contains that information to the same e-mail address. I mean, I replied back to support@spotify.com. But I ...

Visitor

I contacted support as moderators suggested before. I received an e-mail saying I should provide following information. I sent an e-mail which contains that information to the same e-mail address. I ...

Peter__

Community Legend

1032 Views

2 replies

0 likes

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Changed my email-address and lost my playlists as well as my 'Unlimited'-upgrade

Helly everyone, I'm not quite sure whether I'll be able to fully explain my problem in English but I'll do my very best and I hope that anyone will be able to help me asap. Last summer, I've registered for Spotify with an email-address that's not con...

Newbie

Helly everyone, I'm not quite sure whether I'll be able to fully explain my problem in English but I'll do my very best and I hope that anyone will be able to help me asap. 😞 Last summer, I've regi...

Peter__

Community Legend

877 Views

1 replies

0 likes

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Redeem code invalid. Why?

The Premium code you entered is invalid. Please check that you have typed it correctly.This is the message I got when I tried to type in my code. I bought it from a shop here in Norwy called Rema 1000.Why does this happen?

Casual Listener

The Premium code you entered is invalid. Please check that you have typed it correctly. This is the message I got when I tried to type in my code. I bought it from a shop here in Norwy called Rema 1...

Peter__

Community Legend

1553 Views

1 replies

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Spotify's "privacy" functions just don't work

In Spotify prefences, I don't have any of the following checked: "share my activity and what i listen to with my followers on spotify""automatically make new playlists public""make my top tracks playlist public""show the top artists i've been listeni...

Casual Listener

In Spotify prefences, I don't have any of the following checked:    "share my activity and what i listen to with my followers on spotify" "automatically make new playlists public" "mak...

686 Views

0 replies

3 likes

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Spotify, Facebook & Privacy

Today I noticed something troubling regarding how Spotify accesses and shares my Facebook account information. I read through Spot's privacy policy and I also read the Social Sharing FAQs, specifically "What personal information does Facebook share w...

Casual Listener

Today I noticed something troubling regarding how Spotify accesses and shares my Facebook account information. I read through Spot's privacy policy and I also read the Social Sharing FAQs, specifical...

DavidCares

Casual Listener

997 Views

1 replies

1 likes

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30 day free trial???

My 48 hour trial is abobut to end and I accepted the 30 day free trial. However, Spotify are telling me they are going to charge me £9.99 tomorrow. So what happened to the free 30 day trial??? I can see this is a repeat issue with Spotify. Why doesn'...

Regular

My 48 hour trial is abobut to end and I accepted the 30 day free trial. However, Spotify are telling me they are going to charge me £9.99 tomorrow. So what happened to the free 30 day trial??? &nbsp...

Paradox_v1

Regular

876 Views

6 replies

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New Update restored what should have been deleted information

I'm posting this on my husbands account since my spotify account was deleted quite a while back.User 1223191470 in older versions of spotify will say Unknown User and now in the new version there isn't a number, but rather my name and who was followi...

Visitor

I'm posting this on my husbands account since my spotify account was deleted quite a while back. User 1223191470 in older versions of spotify will say Unknown User and now in the new version there i...

user-removed

Not applicable

335 Views

2 replies

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2 accounts linked to Facebook need to delete the first one permanently, how?

I seem to have two accounts linked to my facebook and cannot delete the first account or even sign into it, help! I would like to keep my newer account that i use and simply remove the other one completely.Thanks Matt

Regular

I seem to have two accounts linked to my facebook and cannot delete the first account or even sign into it, help!  I would like to keep my newer account that i use and simply remove the other o...

matt123147

Regular

1321 Views

6 replies

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Unlink the facebook account, HOW?

I got an old account (not facebook login required) but for some reason I get all my facebook friends inside the spotifyclient? My spotify i disconnected from facebook in the settings and all social sharing is unchecked. Could you please delete E V E ...

Casual Listener

I got an old account (not facebook login required) but for some reason I get all my facebook friends inside the spotifyclient? My spotify i disconnected from facebook in the settings and all social s...

Peter__

Community Legend

371 Views

1 replies

0 likes

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Deactivated FB acct

I have deativated my FB account....short term. Every time I get on spotify it reactivates my FB account....how can i listen to spotify without this happening...i do not want to login with FB acct anymore.....thanks

Regular

I have deativated my FB account....short term.  Every time I get on spotify it reactivates my FB account....how can i listen to spotify without this happening...i do not want to login with FB ac...

Peter__

Community Legend

1054 Views

11 replies

0 likes

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lista reproduccion borrada

Hola, he borrado sin querer una lista de reporducción. Alguien sabe cómo la puedo recuperar? Gracias!

Newbie

Hola, he borrado sin querer una lista de reporducción. Alguien sabe cómo la puedo recuperar? Gracias!

carlosrosv

Newbie

261 Views

1 replies

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Premium on Android

Ok, so I just got my new android phone today because my last one was stolen. But when i tried to log in to spotify it said i had the wrong password. I then logged in with facebook and it told me my 48 hour free trial started and all my playlists were...

Casual Listener

Ok, so I just got my new android phone today because my last one was stolen. But when i tried to log in to spotify it said i had the wrong password. I then logged in with facebook and it told me my 4...

meahtenoha

Spotify

523 Views

3 replies

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Premium on wrong acount

So here is the deal. When I bought a new phone I got a free 2 year premium subscription for free.Since I don’t use spotify I wanted to give this premiumsubscription to my roommate. I already added the subscription to my spotify acount, so I thought I...

Newbie

So here is the deal. When I bought a new phone I got a free 2 year premium subscription for free. Since I don’t use spotify I wanted to give this premiumsubscription to my roommate. I already added ...

MichaelJerzak

Composer

324 Views

1 replies

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Solved!! HEEELP

I really need your help!i had spotify premium some days ago, the abbonement now ran out and all of my starred songs have dissapeared!there were about 100-120 songs. just starred, i had no playlists.hope somebody can help me.because it's kinda hard to...

Regular

I really need your help! i had spotify premium some days ago, the abbonement now ran out and all of my starred songs have dissapeared! there were about 100-120 songs. just starred, i had no playlis...

L3R0Y

Regular

1191 Views

7 replies

0 likes

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