Charged for free trial
Hi´ I´ve been charged for my 30 days free trial - WHY?????I have cancelled my subscribtion long time before the 30 days so I don´t want to pay for it..
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Start a topicHi´ I´ve been charged for my 30 days free trial - WHY?????I have cancelled my subscribtion long time before the 30 days so I don´t want to pay for it..
Newbie
Hi´ I´ve been charged for my 30 days free trial - WHY????? I have cancelled my subscribtion long time before the 30 days so I don´t want to pay for it..
Sam
Spotify
298 Views
1 replies
0 likes
My playlists disappeared after I synced my spotify and facebook. Help!
Casual Listener
My playlists disappeared after I synced my spotify and facebook. Help!
chineselaundry
Casual Listener
1190 Views
2 replies
0 likes
Today I was automatically logged out of Spotify (which is unusual) and then entered my facebook details to log back in, to find that I had been downgraded to Spotify Free (even though I pay for Premium and have been doing for a long time) and also al...
Newbie
Today I was automatically logged out of Spotify (which is unusual) and then entered my facebook details to log back in, to find that I had been downgraded to Spotify Free (even though I pay...
Peter__
Community Legend
299 Views
1 replies
0 likes
Hi SpotifyI cannot get a free trial of Spotify Premium. I think this is because I was 'given' a Spotify Premim account with a Virgin Media Upgrade. At that time I was a Napster (Rhapsody) user streaming music through my Logitech Media Server to Logit...
Newbie
Hi Spotify I cannot get a free trial of Spotify Premium. I think this is because I was 'given' a Spotify Premim account with a Virgin Media Upgrade. At that time I was a Napster (Rhapsody) user stre...
265 Views
0 replies
0 likes
Hi, you took money from me and thats not nice.. I want to delete my account immediately, your contact form don't work and I have tried several times from different computers. What a scam!!!
Newbie
Hi, you took money from me and thats not nice.. I want to delete my account immediately, your contact form don't work and I have tried several times from different computers. What a scam!!!
Peter__
Community Legend
477 Views
1 replies
1 likes
I contacted support as moderators suggested before. I received an e-mail saying I should provide following information. I sent an e-mail which contains that information to the same e-mail address. I mean, I replied back to support@spotify.com. But I ...
Visitor
I contacted support as moderators suggested before. I received an e-mail saying I should provide following information. I sent an e-mail which contains that information to the same e-mail address. I ...
Peter__
Community Legend
1032 Views
2 replies
0 likes
Helly everyone, I'm not quite sure whether I'll be able to fully explain my problem in English but I'll do my very best and I hope that anyone will be able to help me asap. Last summer, I've registered for Spotify with an email-address that's not con...
Newbie
Helly everyone, I'm not quite sure whether I'll be able to fully explain my problem in English but I'll do my very best and I hope that anyone will be able to help me asap. 😞 Last summer, I've regi...
Peter__
Community Legend
877 Views
1 replies
0 likes
The Premium code you entered is invalid. Please check that you have typed it correctly.This is the message I got when I tried to type in my code. I bought it from a shop here in Norwy called Rema 1000.Why does this happen?
Casual Listener
The Premium code you entered is invalid. Please check that you have typed it correctly. This is the message I got when I tried to type in my code. I bought it from a shop here in Norwy called Rema 1...
Peter__
Community Legend
1553 Views
1 replies
0 likes
In Spotify prefences, I don't have any of the following checked: "share my activity and what i listen to with my followers on spotify""automatically make new playlists public""make my top tracks playlist public""show the top artists i've been listeni...
Casual Listener
In Spotify prefences, I don't have any of the following checked: "share my activity and what i listen to with my followers on spotify" "automatically make new playlists public" "mak...
686 Views
0 replies
3 likes
Today I noticed something troubling regarding how Spotify accesses and shares my Facebook account information. I read through Spot's privacy policy and I also read the Social Sharing FAQs, specifically "What personal information does Facebook share w...
Casual Listener
Today I noticed something troubling regarding how Spotify accesses and shares my Facebook account information. I read through Spot's privacy policy and I also read the Social Sharing FAQs, specifical...
DavidCares
Casual Listener
997 Views
1 replies
1 likes
My 48 hour trial is abobut to end and I accepted the 30 day free trial. However, Spotify are telling me they are going to charge me £9.99 tomorrow. So what happened to the free 30 day trial??? I can see this is a repeat issue with Spotify. Why doesn'...
Regular
My 48 hour trial is abobut to end and I accepted the 30 day free trial. However, Spotify are telling me they are going to charge me £9.99 tomorrow. So what happened to the free 30 day trial???  ...
Paradox_v1
Regular
876 Views
6 replies
0 likes
I'm posting this on my husbands account since my spotify account was deleted quite a while back.User 1223191470 in older versions of spotify will say Unknown User and now in the new version there isn't a number, but rather my name and who was followi...
Visitor
I'm posting this on my husbands account since my spotify account was deleted quite a while back. User 1223191470 in older versions of spotify will say Unknown User and now in the new version there i...
user-removed
Not applicable
335 Views
2 replies
0 likes
I seem to have two accounts linked to my facebook and cannot delete the first account or even sign into it, help! I would like to keep my newer account that i use and simply remove the other one completely.Thanks Matt
Regular
I seem to have two accounts linked to my facebook and cannot delete the first account or even sign into it, help! I would like to keep my newer account that i use and simply remove the other o...
matt123147
Regular
1321 Views
6 replies
0 likes
I got an old account (not facebook login required) but for some reason I get all my facebook friends inside the spotifyclient? My spotify i disconnected from facebook in the settings and all social sharing is unchecked. Could you please delete E V E ...
Casual Listener
I got an old account (not facebook login required) but for some reason I get all my facebook friends inside the spotifyclient? My spotify i disconnected from facebook in the settings and all social s...
Peter__
Community Legend
371 Views
1 replies
0 likes
I have deativated my FB account....short term. Every time I get on spotify it reactivates my FB account....how can i listen to spotify without this happening...i do not want to login with FB acct anymore.....thanks
Regular
I have deativated my FB account....short term. Every time I get on spotify it reactivates my FB account....how can i listen to spotify without this happening...i do not want to login with FB ac...
Peter__
Community Legend
1054 Views
11 replies
0 likes
I really wish to turn of email notifications please help
Regular
I really wish to turn of email notifications please help
Peter__
Community Legend
341 Views
1 replies
0 likes
Hola, he borrado sin querer una lista de reporducción. Alguien sabe cómo la puedo recuperar? Gracias!
Newbie
Hola, he borrado sin querer una lista de reporducción. Alguien sabe cómo la puedo recuperar? Gracias!
carlosrosv
Newbie
261 Views
1 replies
0 likes
Ok, so I just got my new android phone today because my last one was stolen. But when i tried to log in to spotify it said i had the wrong password. I then logged in with facebook and it told me my 48 hour free trial started and all my playlists were...
Casual Listener
Ok, so I just got my new android phone today because my last one was stolen. But when i tried to log in to spotify it said i had the wrong password. I then logged in with facebook and it told me my 4...
meahtenoha
Spotify
523 Views
3 replies
0 likes
So here is the deal. When I bought a new phone I got a free 2 year premium subscription for free.Since I don’t use spotify I wanted to give this premiumsubscription to my roommate. I already added the subscription to my spotify acount, so I thought I...
Newbie
So here is the deal. When I bought a new phone I got a free 2 year premium subscription for free. Since I don’t use spotify I wanted to give this premiumsubscription to my roommate. I already added ...
MichaelJerzak
Composer
324 Views
1 replies
0 likes
I really need your help!i had spotify premium some days ago, the abbonement now ran out and all of my starred songs have dissapeared!there were about 100-120 songs. just starred, i had no playlists.hope somebody can help me.because it's kinda hard to...
Regular
I really need your help! i had spotify premium some days ago, the abbonement now ran out and all of my starred songs have dissapeared! there were about 100-120 songs. just starred, i had no playlis...
L3R0Y
Regular
1191 Views
7 replies
0 likes