Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
Hi, I just set up an account and I am attempting to play songs on my phone and it is telling me that I need to upgrade to a premium account even though I just set one up. How can I fix this?
Hi, I just set up an account and I am attempting to play songs on my phone and it is telling me that I need to upgrade to a premium account even though I just set one up. How can I fix this?
Community Legend
391 Views
1 replies
0 likes
Hi i signed up for a 30day free trial and it has charged me on the first day for premium? so why no trial?
Hi i signed up for a 30day free trial and it has charged me on the first day for premium? so why no trial?
Spotify Legend
495 Views
2 replies
0 likes
Hi I tried making a Spotify about a few months ago with an email and it said there was already an account associated with it. So I used the one I currently have on my Spotify account--but I want my main email on my spotify: [snip - mod edit - email] ...
Hi I tried making a Spotify about a few months ago with an email and it said there was already an account associated with it. So I used the one I currently have on my Spotify account--but I want my...
Community Legend
446 Views
1 replies
0 likes
I unlinked my facbook on my Mac spotify and I lost all of my playlists. I no longer have the option to re-link to facebook. It recognises me as it says my name in the top right when I log on with facebook credentials but I dont see favourites and pla...
I unlinked my facbook on my Mac spotify and I lost all of my playlists. I no longer have the option to re-link to facebook. It recognises me as it says my name in the top right when I log on with fac...
Community Legend
360 Views
1 replies
0 likes
Hi, I've been looking for this information on the Spotify website and in the Help section but I can't find it so I'd rather eventually ask it directly here. I own a Premium account which enables me to stream in high-bitrate quality (320kbps) songs fr...
Hi, I've been looking for this information on the Spotify website and in the Help section but I can't find it so I'd rather eventually ask it directly here. I own a Premium account whi...
Spotify Star
10486 Views
6 replies
0 likes
I didn't mean to pay for a premium account but thought I was signing up for a trial. It said I would receive a receipt and I have not and have no way to cancel. I cannot afford to pay for even one month of premium as I am a poor college student. PLEA...
I didn't mean to pay for a premium account but thought I was signing up for a trial. It said I would receive a receipt and I have not and have no way to cancel. I cannot afford to pay for even one mo...
Community Legend
889 Views
1 replies
0 likes
pago spotify hace tiempo como unlimited y ahora despues de una actualizacion a vuelto a ser spotify free y acabo de pagar y sigue igual...que ha pasado?
pago spotify hace tiempo como unlimited y ahora despues de una actualizacion a vuelto a ser spotify free y acabo de pagar y sigue igual...que ha pasado?
273 Views
0 replies
0 likes
I got the 48 hour free trial about a week ago, and of course this finished in the stated time. However I did not delete the app, and did sign up for the 30 day free trial. The 30 day trial never came into use as I worried it and cancelled it, however...
I got the 48 hour free trial about a week ago, and of course this finished in the stated time. However I did not delete the app, and did sign up for the 30 day free trial. The 30 day trial never came...
Community Legend
720 Views
1 replies
0 likes
estoy pagando spotyfy unlimited y no funciona como tal ha vuelto a ser spotify free y he perdido mis lists de reproduccion y me habeis vuelto a cobrar y sigo igual..que pasa? gracias
estoy pagando spotyfy unlimited y no funciona como tal ha vuelto a ser spotify free y he perdido mis lists de reproduccion y me habeis vuelto a cobrar y sigo igual..que pasa? gracias
423 Views
0 replies
0 likes
Hey does anyone know how to add friends from from other countries? Is that even possible?
Hey does anyone know how to add friends from from other countries? Is that even possible?
Community Legend
3120 Views
3 replies
0 likes
I've had spotify a long time, but I only recently set up a public profile and connected to Facebook. I just noticed that almost all of my profile information is wrong. My "Top Artists" have "Top Tracks" lists have artists on songs that I've listened ...
I've had spotify a long time, but I only recently set up a public profile and connected to Facebook. I just noticed that almost all of my profile information is wrong. My "Top Artists" have "Top Trac...
Regular
368 Views
1 replies
0 likes
Hi, I came to italy for some months, and change my country to here. But I live in the US. And now that I'm going back to the us soon, I wanted to by an unlimited account but from there (my bank account is there as well)....but I haven't been able to ...
Hi, I came to italy for some months, and change my country to here. But I live in the US. And now that I'm going back to the us soon, I wanted to by an unlimited account but from the...
Not applicable
559 Views
3 replies
0 likes
On Friday (February 15th) I purchased an e-card (annual premium subscription). On the final screen instead of the code there was the following error message: EcardException - No template with name eCard_default_pl.v1 found in repository. It was not p...
On Friday (February 15th) I purchased an e-card (annual premium subscription). On the final screen instead of the code there was the following error message: EcardException - No template with na...
Casual Listener
1038 Views
5 replies
0 likes
Hi there. I have a few questions regarding spotify premium / unlimited. 1) If I sign up for the 30 day free trial and the immediately cancel, do I get the full 30 days worth of premium? 2) When my account reverts to free, do the song plays reset? For...
Hi there. I have a few questions regarding spotify premium / unlimited. 1) If I sign up for the 30 day free trial and the immediately cancel, do I get the full 30 days worth of premium? ...
Spotify
1093 Views
3 replies
0 likes
Hi. Yerstoday i bought a premium gift card and i chose to only read the comuter code but today i bought a new one and i want to have it fore the mobile to. But my question is will the new card over write the new one?
Hi. Yerstoday i bought a premium gift card and i chose to only read the comuter code but today i bought a new one and i want to have it fore the mobile to. But my question is will the new card o...
Spotify
431 Views
1 replies
0 likes
Hi all! This weekend I went to play music using my Spotify iPhone app and it wasn't letting me, giving me a "Only Premium users can do this, would you like to start a radio station?" Um, no. It's been 3 days and I'm going nuts! It's still working on ...
Hi all! This weekend I went to play music using my Spotify iPhone app and it wasn't letting me, giving me a "Only Premium users can do this, would you like to start a radio station?" Um, no. It's bee...
Spotify
1283 Views
4 replies
0 likes
Hi! I accidentally logged in to facebook with another Spotify account and can´t acces my old account. Im a subscriber with my other account so I know that the account i cant acces has the username "1115884763".
Hi! I accidentally logged in to facebook with another Spotify account and can´t acces my old account. Im a subscriber with my other account so I know that the account i cant acces has the userna...
Spotify
419 Views
2 replies
0 likes
I have had a spotify premium account for years and have always been able to access my account from many countries as I travel often. I am currently in the USA and have been using my account for the last two months with no problems until last weekend....
I have had a spotify premium account for years and have always been able to access my account from many countries as I travel often. I am currently in the USA and have been using my account for the...
Community Legend
709 Views
3 replies
0 likes
I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 20 unused downloads" That's right, since she has purchased 20 songsrecently, and paid them by credit card. Spotify comes up with the message: We are currentl...
I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 20 unused downloads" That's right,&n...
Community Legend
413 Views
1 replies
0 likes
Please can you help me. I cannot listen to my Spotify unless i am onlione. I have a Premium account. I can see all my starred music but cannot listen to it off line now
Please can you help me. I cannot listen to my Spotify unless i am onlione. I have a Premium account. I can see all my starred music but cannot listen to it off line now
Spotify
531 Views
2 replies
0 likes
