Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Can not delete paypal payment method

Hello! i want to update my paypal payment method, so i want to remove the actual one. In this page https://www.spotify.com/es/account/subscription/ I choose to delete payment method, but in the mext page it says that my payment method is paypal what ...

Newbie

Hello!   i want to update my paypal payment method, so i want to remove the actual one.   In this page https://www.spotify.com/es/account/subscription/   I choose to dele...

David

Spotify Legend

14124 Views

5 replies

0 likes

  • 14124 Views
  • 5 replies
  • 0 likes

Loggin on to account using mobile phone

Hi, I just set up an account and I am attempting to play songs on my phone and it is telling me that I need to upgrade to a premium account even though I just set one up. How can I fix this?

Visitor

Hi, I just set up an account and I am attempting to play songs on my phone and it is telling me that I need to upgrade to a premium account even though I just set one up. How can I fix this?

Peter__

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

30day free trial??hihi

Hi i signed up for a 30day free trial and it has charged me on the first day for premium? so why no trial?

Casual Listener

Hi i signed up for a 30day free trial and it has charged me on the first day for premium? so why no trial?

David

Spotify Legend

467 Views

2 replies

0 likes

  • 467 Views
  • 2 replies
  • 0 likes

Unable to change email~

Hi I tried making a Spotify about a few months ago with an email and it said there was already an account associated with it. So I used the one I currently have on my Spotify account--but I want my main email on my spotify: [snip - mod edit - email] ...

Newbie

Hi I tried making a Spotify about a few months ago with an email and it said there was already an account associated with it. So I used the one I currently have on my Spotify account--but I want my...

Peter__

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Unlinked facebook on Mac

I unlinked my facbook on my Mac spotify and I lost all of my playlists. I no longer have the option to re-link to facebook. It recognises me as it says my name in the top right when I log on with facebook credentials but I dont see favourites and pla...

Newbie

I unlinked my facbook on my Mac spotify and I lost all of my playlists. I no longer have the option to re-link to facebook. It recognises me as it says my name in the top right when I log on with fac...

Stupify

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Solved!! offline tracks bitrate on desktop

Hi, I've been looking for this information on the Spotify website and in the Help section but I can't find it so I'd rather eventually ask it directly here. I own a Premium account which enables me to stream in high-bitrate quality (320kbps) songs fr...

Casual Listener

Hi,   I've been looking for this information on the Spotify website and in the Help section but I can't find it so I'd rather eventually ask it directly here. I own a Premium account whi...

MattSuda

Spotify Star

10387 Views

6 replies

0 likes

  • 10387 Views
  • 6 replies
  • 0 likes

Didn't mean to get premium

I didn't mean to pay for a premium account but thought I was signing up for a trial. It said I would receive a receipt and I have not and have no way to cancel. I cannot afford to pay for even one month of premium as I am a poor college student. PLEA...

Newbie

I didn't mean to pay for a premium account but thought I was signing up for a trial. It said I would receive a receipt and I have not and have no way to cancel. I cannot afford to pay for even one mo...

Peter__

Community Legend

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

miris

pago spotify hace tiempo como unlimited y ahora despues de una actualizacion a vuelto a ser spotify free y acabo de pagar y sigue igual...que ha pasado?

Visitor

pago spotify hace tiempo como unlimited y ahora despues de una actualizacion a vuelto  a ser spotify free y acabo de pagar y sigue igual...que ha pasado?

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Solved!! 48 hour free trial

I got the 48 hour free trial about a week ago, and of course this finished in the stated time. However I did not delete the app, and did sign up for the 30 day free trial. The 30 day trial never came into use as I worried it and cancelled it, however...

Newbie

I got the 48 hour free trial about a week ago, and of course this finished in the stated time. However I did not delete the app, and did sign up for the 30 day free trial. The 30 day trial never came...

Liam

Community Legend

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

miryam

estoy pagando spotyfy unlimited y no funciona como tal ha vuelto a ser spotify free y he perdido mis lists de reproduccion y me habeis vuelto a cobrar y sigo igual..que pasa? gracias

Visitor

estoy pagando spotyfy unlimited y no funciona como tal ha vuelto a ser spotify free y he perdido  mis lists de reproduccion y me habeis vuelto a cobrar y sigo igual..que pasa? gracias

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Friends in another country

Hey does anyone know how to add friends from from other countries? Is that even possible?

Casual Listener

Hey does anyone know how to add friends from from other countries? Is that even possible?

Peter__

Community Legend

2998 Views

3 replies

0 likes

  • 2998 Views
  • 3 replies
  • 0 likes

profile information is wrong

I've had spotify a long time, but I only recently set up a public profile and connected to Facebook. I just noticed that almost all of my profile information is wrong. My "Top Artists" have "Top Tracks" lists have artists on songs that I've listened ...

Newbie

I've had spotify a long time, but I only recently set up a public profile and connected to Facebook. I just noticed that almost all of my profile information is wrong. My "Top Artists" have "Top Trac...

olivierkoster

Regular

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

change country

Hi, I came to italy for some months, and change my country to here. But I live in the US. And now that I'm going back to the us soon, I wanted to by an unlimited account but from there (my bank account is there as well)....but I haven't been able to ...

Visitor

Hi,    I came to italy for some months, and change my country to here. But I live in the US. And now that I'm going back to the us soon, I wanted to by an unlimited account but from the...

user-removed

Not applicable

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

Solved!! E-card - error after purchasing - not possible to print or send by email

On Friday (February 15th) I purchased an e-card (annual premium subscription). On the final screen instead of the code there was the following error message: EcardException - No template with name eCard_default_pl.v1 found in repository. It was not p...

Casual Listener

On Friday (February 15th) I purchased an e-card (annual premium subscription). On the final screen instead of the code there was the following error message: EcardException - No template with na...

magda

Casual Listener

1014 Views

5 replies

0 likes

  • 1014 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Unlimited / Premium questions

Hi there. I have a few questions regarding spotify premium / unlimited. 1) If I sign up for the 30 day free trial and the immediately cancel, do I get the full 30 days worth of premium? 2) When my account reverts to free, do the song plays reset? For...

Regular

Hi there. I have a few questions regarding spotify premium / unlimited.   1) If I sign up for the 30 day free trial and the immediately cancel, do I get the full 30 days worth of premium? ...

Sam

Spotify

1061 Views

3 replies

0 likes

  • 1061 Views
  • 3 replies
  • 0 likes

OverWriteing codes?

Hi. Yerstoday i bought a premium gift card and i chose to only read the comuter code but today i bought a new one and i want to have it fore the mobile to. But my question is will the new card over write the new one?

Newbie

Hi. Yerstoday i bought a premium gift card and i chose to only read the comuter code but today i bought a new one and i want to have it fore the mobile to. But my question is will the new card o...

Sam

Spotify

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Solved!! Been Premium forever, suddenly not anymore?

Hi all! This weekend I went to play music using my Spotify iPhone app and it wasn't letting me, giving me a "Only Premium users can do this, would you like to start a radio station?" Um, no. It's been 3 days and I'm going nuts! It's still working on ...

Casual Listener

Hi all! This weekend I went to play music using my Spotify iPhone app and it wasn't letting me, giving me a "Only Premium users can do this, would you like to start a radio station?" Um, no. It's bee...

Sam

Spotify

1255 Views

4 replies

0 likes

  • 1255 Views
  • 4 replies
  • 0 likes

logged in to facebook on wrong account

Hi! I accidentally logged in to facebook with another Spotify account and can´t acces my old account. Im a subscriber with my other account so I know that the account i cant acces has the username "1115884763".

Visitor

Hi! I accidentally logged in to facebook with another Spotify account and can´t acces my old account. Im a subscriber with my other account so I know that the account i cant acces has the userna...

Sam

Spotify

398 Views

2 replies

0 likes

  • 398 Views
  • 2 replies
  • 0 likes

Solved!! Premium account disappeared and error 408?

I have had a spotify premium account for years and have always been able to access my account from many countries as I travel often. I am currently in the USA and have been using my account for the last two months with no problems until last weekend....

Casual Listener

I have had a spotify premium account for years and have always been able to access my account from many countries as I travel often. I am currently in the USA and have been using my account for the...

Liam

Community Legend

689 Views

3 replies

0 likes

  • 689 Views
  • 3 replies
  • 0 likes

What to do, now where you can't download from spotify any more?

I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 20 unused downloads" That's right, since she has purchased 20 songsrecently, and paid them by credit card. Spotify comes up with the message: We are currentl...

Newbie

I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 20 unused downloads" That's right,&n...

Liam

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes