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Listening offline

Please can you help me. I cannot listen to my Spotify unless i am onlione. I have a Premium account. I can see all my starred music but cannot listen to it off line now

Newbie

Please can you help me. I cannot listen to my Spotify unless i am onlione. I have a Premium account. I can see all my starred music but cannot listen to it off line now

meahtenoha

Spotify

512 Views

2 replies

0 likes

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need help!

I can't listen to my playlist because it says I have to pay for premium when I already have it...my card was just charged and it was processed! How do I fix this?

Newbie

I can't listen to my playlist because it says I have to pay for premium when I already have it...my card was just charged and it was processed! How do I fix this?

meahtenoha

Spotify

633 Views

5 replies

0 likes

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Keeping account but canceling Facebook log ins

Hi, I would like to keep my account(I like the way I have it set up and don't want to start over) but I originally signed up through facebook. How do I just get a regular log in and unlink my Facebook? thanks!

Newbie

Hi, I would like to keep my account(I like the way I have it set up and don't want to start over) but I originally signed up through facebook. How do I just get a regular log in and unlink my Faceboo...

Peter__

Community Legend

487 Views

1 replies

0 likes

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  • 1 replies
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Paying for an unlimited subscription, but account has now reverted to Free!

Hi! I set up an unlimited account for my Dad(ianmenzies84) for his Christmas using the same debit card that I use for my own Premium account. I've checked my bank account and I get charged for both, but I was speaking to my Dad and he said that his a...

Newbie

Hi!   I set up an unlimited account for my Dad(ianmenzies84) for his Christmas using the same debit card that I use for my own Premium account. I've checked my bank account and I get charged...

Peter__

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
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Need to change email and password

I need ot urgently change my email and password on a premium account. I am quite frankly, furious that this cannot be effected efficiently. I no longer have access to my email account. Thus, this needs to be done some other way. As I am paying via cr...

Newbie

I need ot urgently change my email and password on a premium account. I am quite frankly, furious that this cannot be effected efficiently.    I no longer have access to my email accoun...

Peter__

Community Legend

314 Views

1 replies

0 likes

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  • 1 replies
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Recover deleted playlists

My brother deleted half of my playlists. Does anyone know how to recover them?

Casual Listener

My brother deleted half of my playlists. Does anyone know how to recover them?

Peter__

Community Legend

651 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Playlists

Hi there when opening spotify I had my new playlists and a folder at the bottom with recovered playlists. But I had to go through 2 diff pages to see then any chance I can get them back. And too the opening page. Help would be appreciated

Newbie

Hi there when opening spotify I had my new playlists and a folder at the bottom with recovered playlists. But I had to go through 2 diff pages to see then any chance I can get them back. And too the ...

267 Views

0 replies

0 likes

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Can't sign up for 30 day trial

I downloaded the spotify app on my phone then recieved an e-mail saying I can sign up for 30 days free. I go through to the website and click on the 30 day trial subscription, choose the payment method and the page never loads. It just says 'loading'...

Newbie

I downloaded the spotify app on my phone then recieved an e-mail saying I can sign up for 30 days free. I go through to the website and click on the 30 day trial subscription, choose the payment me...

352 Views

0 replies

0 likes

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  • 0 replies
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12-day subsrcription?

On 12th February I bought an Unlimited subscription, and on the same day I changed it to 30-days free Premium subscription. Now in my account I see, that my subscription is only to 25th February, so it's only 12 days? What is going on? Shouldn't be 2...

Casual Listener

On 12th February I bought an Unlimited subscription, and on the same day I changed it to 30-days free Premium subscription. Now in my account I see, that my subscription is only to 25th February, so ...

David

Spotify Legend

315 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playlists deleted / account temp was downgraded from premium

I know there is a sticky post but I can not reply to that nor does it provide a solution for ppl that only have their account tied to facebook. I logged in to find my play lists gone and someone elses. Logging out does not work, and I have no option ...

Visitor

I know there is a sticky post but I can not reply to that nor does it provide a solution for ppl that only have their account tied to facebook.   I logged in to find my play lists gone and s...

David

Spotify Legend

362 Views

1 replies

0 likes

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  • 1 replies
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Error code 408

I'm studying abroad in Spain from the US. Is there anything I can do to get the free radio back? I need my tunes!

Newbie

I'm studying abroad in Spain from the US. Is there anything I can do to get the free radio back? I need my tunes!

Peter__

Community Legend

512 Views

1 replies

0 likes

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  • 1 replies
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Double billed and contact form not working

i have just gone through my bank account and spotify have double billed me for the past 6 plusw months. Contact form wont allow me to use the drop down menu . totally annoyed and wany my £££ back. Its bang out of order

Visitor

i have just gone through my bank account and spotify have double billed me for the past 6 plusw months. Contact form wont allow me to use the drop down menu . totally annoyed and wany my £££ back. It...

Peter__

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Solved!! Accidently updated spotify

My spotify updated by itself, is there a way that I can undo the update? I'd rather have the layout before it was updated

Casual Listener

My spotify updated by itself, is there a way that I can undo the update? I'd rather have the layout before it was updated 😞

Peter__

Community Legend

4398 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

How to request a refund???

On feb 16, I signed up for a trial. Upon logging in, I found that a lot of the music i liked wasn't on spotify, so I cancelled. On the account page, it indicates that my membership is active until for another month. I tried to contact customer servic...

Visitor

On feb 16, I signed up for a trial. Upon logging in, I found that a lot of the music i liked wasn't on spotify, so I cancelled. On the account page, it indicates that my membership is active until fo...

Peter__

Community Legend

1307 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Need to ensure a cancel of Spotify Premium

Greetings.....and to whom it may concern, A colleague of mine mentioned Spotify as an alternative to buying music. She described it as a "Netflix" for music, so to speak. So, I started my Spotify Premium free 30 day trial about a month ago. It ended ...

Casual Listener

Greetings.....and to whom it may concern,   A colleague of mine mentioned Spotify as an alternative to buying music.  She described it as a "Netflix" for music, so to speak.  So, I...

Peter__

Community Legend

665 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

10 Hour Limit Poland

Hi, I just got notified by the Spotify app for windows about the 10 hour limit.. Why has there not been any messages about this on the polish version of the site? I understand that the limit starts after 6 months from account creation... Fine, but wh...

Newbie

Hi,   I just got notified by the Spotify app for windows about the 10 hour limit.. Why has there not been any messages about this on the polish version of the site? I understand that the lim...

480 Views

0 replies

2 likes

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YOU MADE CHARGE TO MY CARD WITHOUT AUTHORITY NOW YOU ARE DOING IT AGAIN!

Hello, I stopped using you a few months ago because you charged me in error and your agent was very blarzey about it when I consider this to be fraud. Now I have a charge on my account for a subscription that I have received no advanced warning of fo...

Casual Listener

Hello,   I stopped using you a few months ago because you charged me in error and your agent was very blarzey about it when I consider this to be fraud. Now I have a charge on my account for...

meahtenoha

Spotify

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
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Telia fraud victim needs official statement

Hello, Ive been victim of this Telia fraud, thats beeing sold on ebay. Ive sent a mail to support with ID #: 00535711 but havent gotten a response since friday. In order to do something against them I need an official mail about this being a fraud. I...

Newbie

Hello, Ive been victim of this Telia fraud, thats beeing sold on ebay. Ive sent a mail to support with ID #: 00535711 but havent gotten a response since friday. In order to do something agai...

meahtenoha

Spotify

631 Views

1 replies

0 likes

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  • 1 replies
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Solved!! The Premium code you entered has already been used.

I bought a $10 gift card from Target a couple weeks ago. I scratched off the back and tried to redeem this morning and got, "The Premium code you entered has already been used." Please help.

Casual Listener

I bought a $10 gift card from Target a couple weeks ago. I scratched off the back and tried to redeem this morning and got, "The Premium code you entered has already been used." Please help.

Chris3897

Casual Listener

1498 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Login problem

Hi I having problem to login. When I login, I come to the Facebook pop up to choose if I want to share my songs on Facebook. I can only press the red cross in the left corner and then spotify logs me out. Thanks

Casual Listener

Hi   I having problem to login. When I login, I come to the Facebook pop up to choose if I want to share my songs on Facebook. I can only press the red cross in the left corner and then spotif...

allan10

Regular

8423 Views

71 replies

0 likes

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  • 71 replies
  • 0 likes