Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Unable to pay for Premium

I've posted this in the welcome forums, then realised I should be posting here. Sorry about that! When trying to sign up to a premium account I just get a loading page that never loads anything (after selecting my payment method). I'm currently on a ...

Regular

I've posted this in the welcome forums, then realised I should be posting here. Sorry about that! When trying to sign up to a premium account I just get a loading page that never loads anything (...

mlundwall-dk

Casual Listener

1467 Views

7 replies

1 likes

  • 1467 Views
  • 7 replies
  • 1 likes

lost my premium account

Hi, I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done something wrong because now when I try to login to s...

Casual Listener

Hi, I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done...

Sam

Spotify

666 Views

5 replies

0 likes

  • 666 Views
  • 5 replies
  • 0 likes

Solved!! Spotify is charging me for a $9.99 1 month account

Hello on sunday i asked spotify to give me a refund for spotify premium , and the customer service guy replied that he would refund me the money back but as of tuesday i have not recieved it into my paypal account he or she even asked what was my pay...

Casual Listener

Hello on sunday i asked spotify to give me a refund for spotify premium , and the customer service guy replied that he would refund me the money back but as of tuesday i have not recieved it into my ...

Peter__

Community Legend

2318 Views

6 replies

0 likes

  • 2318 Views
  • 6 replies
  • 0 likes

All playlists list when merging account with Facebook

For a few days Spotify on my android wasn't connecting to the internet for some reason which was pretty annoying so I tried reinstalling it. I have been logging in with my Facebook account since I got Spotify and have a premium account but Spotify wo...

Casual Listener

For a few days Spotify on my android wasn't connecting to the internet for some reason which was pretty annoying so I tried reinstalling it. I have been logging in with my Facebook account since I go...

JoshBambrick

Casual Listener

575 Views

3 replies

0 likes

  • 575 Views
  • 3 replies
  • 0 likes

Can't change the location to my country

I registired my Spotify account as an account from Germany and now I wanted to get the premium version, but because I'm from Portugal, I can't change my country or pay the premium version. Any solutions?

Casual Listener

I registired my Spotify account as an account from Germany and now I wanted to get the premium version, but because I'm from Portugal, I can't change my country or pay the premium version. Any soluti...

meahtenoha

Spotify

761 Views

3 replies

0 likes

  • 761 Views
  • 3 replies
  • 0 likes

Spotify in Italy

Hi everyone...! I'm based in London but in a month I have to come back in Italy. I would like to subscribe a Premium account but I'm not shure if Spotify is avaylable in Italy. Do you know if is it? Also Free? THX!!!

Casual Listener

Hi everyone...! I'm based in London but in a month I have to come back in Italy. I would like to subscribe a Premium account but I'm not shure if Spotify is avaylable in Italy. Do you know if is it...

meahtenoha

Spotify

11636 Views

16 replies

0 likes

  • 11636 Views
  • 16 replies
  • 0 likes

A question regarding premium e-card

Hello. If I understand correctly an e-card from here: https://www.spotify.com/pl/get-spotify/e-card/ Is just a one-time premium for month. Right? So when I buy it for someone I won't get charged the next month when this premium ends, right? Because i...

Casual Listener

Hello. If I understand correctly an e-card from here:   https://www.spotify.com/pl/get-spotify/e-card/   Is just a one-time premium for month. Right? So when I buy it for someone I ...

hustlayo

Casual Listener

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Declining my card?

I went to change the card on my profile because the old one expired and even though I have plenty of money on my debit card and it doesn't expire until 2015 it keeps getting declined. The only difference is that it is a new debt card number and expir...

Newbie

I went to change the card on my profile because the old one expired and even though I have plenty of money on my debit card and it doesn't expire until 2015 it keeps getting declined. The only differ...

Peter__

Community Legend

1980 Views

1 replies

0 likes

  • 1980 Views
  • 1 replies
  • 0 likes

What's with the house ads on unlimited service?

I just upgraded from free to unlimited and am hearing offers to upgrade to premium service. I think that's kind of misleading. The offer says no ads - maybe it should say except for in-house promotions.

Newbie

I just upgraded from free to unlimited and am hearing offers to upgrade to premium service. I think that's kind of misleading. The offer says no ads - maybe it should say except for in-house promotio...

Peter__

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Charged/Cancel

Facebook had deleted my page due to accused fake name, which it was my full birth name. Well, I can't log into spotify from that account therefore I cannot cancel my premium. I got charged on my credit card for an account that was deactivated. I have...

Regular

Facebook had deleted my page due to accused fake name, which it was my full birth name. Well, I can't log into spotify from that account therefore I cannot cancel my premium. I got charged on my cred...

Peter__

Community Legend

1049 Views

8 replies

0 likes

  • 1049 Views
  • 8 replies
  • 0 likes

Solved!! Charged at the BEGINNING of the "Free" Trial!

I just registered for the one month free trial Spotify Premium, and chose Paypal as my payment method. When for some reason the payment wasn't processed at first try, I hit the Back button, and tried again. This time the payment went through. But I w...

Casual Listener

I just registered for the one month free trial Spotify Premium, and chose Paypal as my payment method. When for some reason the payment wasn't processed at first try, I hit the Back button, and tried...

Peter__

Community Legend

1419 Views

5 replies

0 likes

  • 1419 Views
  • 5 replies
  • 0 likes

Offline playlists

Whilst online, does Spotify automatically play content from my HDD when playing from an offline playlist? Or does Spotify ONLY play from offline playlists when offline?

Visitor

Whilst online, does Spotify automatically play content from my HDD when playing from an offline playlist?   Or does Spotify ONLY play from offline playlists when offline?

Peter__

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Premium Account/Playlists Missing

I went to a dinner on Saturday and was in charge of music. I opened my Spotify and let my friend choose the music (username mkhurlbutt ). Now this Monday morning I am trying to listen to Spotify at work, but though the account was under my name, it w...

Visitor

I went to a dinner on Saturday and was in charge of music. I opened my Spotify and let my friend choose the music (username mkhurlbutt ). Now this Monday morning I am trying to listen to Spotify at w...

Peter__

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Collaborative Exclusivity on Playlists

So, a friend and I have a music website we are constantly messing with and trying to improve. We are currently working on a social media attack plan and are trying to incorporate spotify into this. We are thinking that we want to have a spotify playl...

Visitor

So, a friend and I have a music website we are constantly messing with and trying to improve.  We are currently working on a social media attack plan and are trying to incorporate spotify into t...

user-removed

Not applicable

757 Views

4 replies

0 likes

  • 757 Views
  • 4 replies
  • 0 likes

I have lost Premium

Hey, last used Spotify yesterday. Upgraded my iPhone App today and then got a 408 error when trying to log in. Checked this code and got a hint what could have gone wrong. Checked my spotify profile then and saw, that my premium status is gone?! What...

Casual Listener

Hey,    last used Spotify yesterday. Upgraded my iPhone App today and then got a 408 error when trying to log in. Checked this code and got a hint what could have gone wrong. Checked my...

Peter__

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
  • 0 likes

Hello Italy, Poland and Portugal - Welcome to Spotify

Spotify launched today in Italy and Poland. Here my music suggestion for you, folks! Let's dance tonight If you have some questions about Spotify, just ask.

Visitor

Spotify launched today in Italy and Poland.   Here my music suggestion for you, folks!     Let's dance tonight 🙂   If you have some questions about Spotify, ju...

Peter__

Community Legend

538 Views

3 replies

2 likes

  • 538 Views
  • 3 replies
  • 2 likes

If I UN-subscribe from a premium dose that stop the payment from my bank account ?? .

Hi ...I have only just realized that I am being billed for stoptify premium which I totally forgot about the whole 30day free trial thing, so I UN-subscribed from the premium and it came up with this "Your Spotify Premium subscription has been cancel...

Newbie

Hi ...I have only just realized that I am being billed for stoptify premium which I totally forgot about the whole 30day free trial thing, so I UN-subscribed from the premium and it came up with this...

Peter__

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Facebook login

After downloading and installing the latest update. I signed in with facebook. Seemed that my account has been dowgraded from Premium to free, also all my playlists had vanished. I presumed that my account was up for renewel. It wasnt and I now have ...

Newbie

After downloading and installing the latest update. I signed in with facebook. Seemed that my account has been dowgraded from Premium to free, also all my playlists had vanished. I presumed that my...

Peter__

Community Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!! Album recommendation emails

Lately I've been recieving emails almost daily with recommendations for new albums by Chet Baker ("You are receiving this notification because you have listened to Chet Baker."). According to my last.fm stats I have listened to Chet Baker a total of ...

Casual Listener

Lately I've been recieving emails almost daily with recommendations for new albums by Chet Baker ("You are receiving this notification because you have listened to Chet Baker."). According to my last...

Peter__

Community Legend

669 Views

2 replies

0 likes

  • 669 Views
  • 2 replies
  • 0 likes

Solved!! Problems with two accounts

Hi, I recently upgraded to Unlimited and got a receipt for my payment and a link to my profile on email, but when I follow the profile link it says that I'm still using Free. So I did some research and it seems that I'm having two accounts. My proble...

Casual Listener

Hi, I recently upgraded to Unlimited and got a receipt for my payment and a link to my profile on email, but when I follow the profile link it says that I'm still using Free. So I did some research a...

Peter__

Community Legend

720 Views

3 replies

0 likes

  • 720 Views
  • 3 replies
  • 0 likes