Wrong
I want premium in mobile i think i chose wrong CAn you change i just put om My redeem card
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Start a topicI want premium in mobile i think i chose wrong CAn you change i just put om My redeem card
Casual Listener
I want premium in mobile i think i chose wrong CAn you change i just put om My redeem card
Peter__
Community Legend
483 Views
3 replies
0 likes
Hola, me subscribí a Spotify premium el mes pasado y he visto que en el recibo de pago del mes de Enero tengo dos cobros de 9,99 euros y yo solamente tengo una cuenta premium. Me gustaría saber cómo podría resolverlo. Gracias. Atentamente, Néstor
Newbie
Hola, me subscribí a Spotify premium el mes pasado y he visto que en el recibo de pago del mes de Enero tengo dos cobros de 9,99 euros y yo solamente tengo una cuenta premium. Me gustaría saber cómo ...
Peter__
Community Legend
408 Views
1 replies
0 likes
Hello, I recently made the mistake of creating an extra account for my Spotify. This account was removed succesfully some months ago but I have now received a withdrawal from my creditcard that should not be there. I suspect that this withdrawal migh...
Casual Listener
Hello, I recently made the mistake of creating an extra account for my Spotify. This account was removed succesfully some months ago but I have now received a withdrawal from my creditcard that...
Peter__
Community Legend
373 Views
1 replies
0 likes
Hi, I just lost all my playlists at spotify. I just got spotify premium (had free) And now, all my lists are gone! Please help !!
Casual Listener
Hi, I just lost all my playlists at spotify. I just got spotify premium (had free) And now, all my lists are gone! Please help !! 😞
Richard
Community Legend
794 Views
6 replies
0 likes
All of my playlists disappeared, although it doesn't appear to be related to duplicate accounts. What's strange is that there's a new playlist title "1" with songs that I haven't even heard before. I have followed the instructions in these forums reg...
Newbie
All of my playlists disappeared, although it doesn't appear to be related to duplicate accounts. What's strange is that there's a new playlist title "1" with songs that I haven't even heard bef...
Peter__
Community Legend
464 Views
1 replies
0 likes
I am in Switzerland and my country setting is fixed to this and won't let subscribe and declines my card. My card is valid and is from the U.S., but your settings imply that "The card is registered to the same country as your Spotify account" . How d...
Newbie
I am in Switzerland and my country setting is fixed to this and won't let subscribe and declines my card. My card is valid and is from the U.S., but your settings imply that "The card is regist...
Peter__
Community Legend
471 Views
1 replies
0 likes
Hello, I have a Spotify Premium account in the UK. I've been a student in Germany for a few months using Spotify with no issues. Suddenly, tonight, I'm getting a message saying that I need to upgrade my account to use Spotify internationally. Also, a...
Newbie
Hello, I have a Spotify Premium account in the UK. I've been a student in Germany for a few months using Spotify with no issues. Suddenly, tonight, I'm getting a message saying that I need to upgra...
Liam
Community Legend
978 Views
1 replies
0 likes
Hi I just signed up for spotify recently on my iPhone 4S. I'm currently on the free trial where it said I can listen to any song. I don't know if there's a certain way to search them or if it's not working but I only get the option of starting a stat...
Casual Listener
Hi I just signed up for spotify recently on my iPhone 4S. I'm currently on the free trial where it said I can listen to any song. I don't know if there's a certain way to search them or if it's not w...
Amh21
Casual Listener
794 Views
3 replies
0 likes
I sent you a message via your form and I was very specific with what I wanted to do but I received an email response that did not help me at all. I would like to have my account removed so I can re-register using spotify register form or please open ...
Visitor
I sent you a message via your form and I was very specific with what I wanted to do but I received an email response that did not help me at all. I would like to have my account removed so...
Liam
Community Legend
617 Views
3 replies
0 likes
Hi, I'm thinking of buying a gift subscription of Spotify premium for my boyfriend who regularly works a shift pattern of 5 wks in UK and 5 wks in Angola - would he have access to spotify both on and off line for the whole 5 weeks in Angola?
Newbie
Hi, I'm thinking of buying a gift subscription of Spotify premium for my boyfriend who regularly works a shift pattern of 5 wks in UK and 5 wks in Angola - would he have access to spotify both on and...
Liam
Community Legend
1655 Views
1 replies
0 likes
Hola a todos, Hace dos meses que dí de baja el servicio premium pero me siguen cargando los recibos. He comprobado que la baja se realizara correctamente y les he escrito comentándoles el problema, pero no recibo respuesta. Alguno más con este proble...
Newbie
Hola a todos, Hace dos meses que dí de baja el servicio premium pero me siguen cargando los recibos. He comprobado que la baja se realizara correctamente y les he escrito comentándoles el ...
Liam
Community Legend
364 Views
1 replies
0 likes
Hi there I subscribed for the NUS discount and was debitted £4.99 as usual. Upon loginning in to my spotify I was shown a message which asked if i wanted premium, so i added my password to it, I then got an email charging me the second time £9.99. I ...
Newbie
Hi there I subscribed for the NUS discount and was debitted £4.99 as usual. Upon loginning in to my spotify I was shown a message which asked if i wanted premium, so i added my password ...
Liam
Community Legend
306 Views
1 replies
0 likes
I am on Premium and I had a new card but forgot to change in in my account - Now changed it to the new one in the account and Support asys i need ro resubscribe... How do I do it as its not clear on my account page what I need to do... Do I just wait...
Roadie
I am on Premium and I had a new card but forgot to change in in my account - Now changed it to the new one in the account and Support asys i need ro resubscribe... How do I do it as its no...
Liam
Community Legend
409 Views
3 replies
0 likes
I gave my spotify account and password to a friend and she logged in her facebook.. I would like to log my spotify to my facebook but how can I do it now?
Casual Listener
I gave my spotify account and password to a friend and she logged in her facebook.. I would like to log my spotify to my facebook but how can I do it now?
Peter__
Community Legend
608 Views
3 replies
0 likes
I picked a poor day to create an account on Spotify a few months back. Unknown to me at the time, the site was having issues. To make matters worse, I accidently added an extra "l" onto my gmail.com email address. I can't stress how moronic it is tha...
Casual Listener
I picked a poor day to create an account on Spotify a few months back. Unknown to me at the time, the site was having issues. To make matters worse, I accidently added an extra "l" onto m...
Peter__
Community Legend
789 Views
3 replies
0 likes
I pay so I don't have to see/listen on commercials, this include "Orup" That obviously want people to subscribe to his really bad music. I Don't want to see his crap nor what he listens too or other things that include him. It is really anoying becau...
Casual Listener
I pay so I don't have to see/listen on commercials, this include "Orup" That obviously want people to subscribe to his really bad music. I Don't want to see his crap nor what he listens too or ...
Peter__
Community Legend
820 Views
3 replies
0 likes
So I have zero minutes left, I can of course still use Spotify to hear the files that are on my computer. But will my friends still see what I'm playing via Spotify Social?
Newbie
So I have zero minutes left, I can of course still use Spotify to hear the files that are on my computer. But will my friends still see what I'm playing via Spotify Social?
Liam
Community Legend
425 Views
1 replies
0 likes
I'm using spotify on my iPhone and can't figure out how to arrange songs on a created play list??????
Newbie
I'm using spotify on my iPhone and can't figure out how to arrange songs on a created play list??????
351 Views
0 replies
0 likes
I signed up for the premium service yesterday expecting 30 days free. But I accidently just used the standard signup rather than the button for the trial. How do I get th 9.99 refunded to my account?
Casual Listener
I signed up for the premium service yesterday expecting 30 days free. But I accidently just used the standard signup rather than the button for the trial. How do I get th 9.99 refunded to my account?
Peter__
Community Legend
949 Views
7 replies
0 likes
Hello everyone. The account which I used to log in is deactivated, and past the point of possible reactivation, which means I cannot log into spotify. How can I Log in ti Spotify or have my music transferred?
Newbie
Hello everyone. The account which I used to log in is deactivated, and past the point of possible reactivation, which means I cannot log into spotify. How can I Log in ti Spotify or ...
Liam
Community Legend
347 Views
1 replies
0 likes