Forgot my password to spotify and the e-mail account is closed?
I have forgotten my Spotify password and the e-mail account connected to the account is closed. What to do? Jonas
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Start a topicI have forgotten my Spotify password and the e-mail account connected to the account is closed. What to do? Jonas
Newbie
I have forgotten my Spotify password and the e-mail account connected to the account is closed. What to do? Jonas
Peter__
Community Legend
1235 Views
1 replies
0 likes
to premium using NUS extra card paid the £4.99 got the receipt Items bought: 1 month (Spotify Premium)Item price: £4.16VAT 20.0%: £0.83Total: £4.99 then got another receipt saying Items bought: 1 month (Spotify Premium)Item price: £8.32VAT 20.0%: £1....
Newbie
to premium using NUS extra card paid the £4.99 got the receipt Items bought: 1 month (Spotify Premium) Item price: £4.16 VAT 20.0%: £0.83 Total: £4.99 then got another ...
Peter__
Community Legend
470 Views
1 replies
0 likes
I just upgraded my acount to premium about a hour ago on my galaxy nexus and it will not let me stream songs still, is there a time frame when it will change? I bought it just for the mobile use and it will not recognize my premium acount. I have log...
Newbie
I just upgraded my acount to premium about a hour ago on my galaxy nexus and it will not let me stream songs still, is there a time frame when it will change? I bought it just for the mobile use and ...
Peter__
Community Legend
677 Views
2 replies
0 likes
Hi I had the free trail on spotify and had a upgrade, I have had a card issue to pay for the services and my card failed a few times but all off a sudden my playlist is deleted and I can not access nothing on spotify again wht is this and why can't I...
Casual Listener
Hi I had the free trail on spotify and had a upgrade, I have had a card issue to pay for the services and my card failed a few times but all off a sudden my playlist is deleted and I can not access n...
286 Views
0 replies
0 likes
I bought a premium card today and I have activated it, but it will not update on my computer or mobile .. I've tried to re-install it and re-start my pc, but it wont work .. Please hope some peepz has the answer! : *)
Casual Listener
I bought a premium card today and I have activated it, but it will not update on my computer or mobile .. I've tried to re-install it and re-start my pc, but it wont work .. Please hope some pe...
thekalle95
Casual Listener
610 Views
2 replies
0 likes
Using a tablet, logged in via Facebook, on web browser states I have 48 hrs/ till Jan 31st of a free trial, if I try to listen to a song, it tells me I need to upgrade to premium. Any help? I'd been considering the 30 day trial but unwilling to give ...
Casual Listener
Using a tablet, logged in via Facebook, on web browser states I have 48 hrs/ till Jan 31st of a free trial, if I try to listen to a song, it tells me I need to upgrade to premium. Any help? I'd been ...
runewarden
Casual Listener
515 Views
4 replies
0 likes
Whenever I try to unsubscribe from the "People subscribe to your playlists" option, I get an error at the top of the page "Sorry, unhandled error". You should fix that.
Casual Listener
Whenever I try to unsubscribe from the "People subscribe to your playlists" option, I get an error at the top of the page "Sorry, unhandled error". You should fix that.
swandz
Newbie
712 Views
4 replies
1 likes
Hey Spotify! a bit over a year ago something beutifull happened. I paid for premium and it was fantastic! Then my brother took on vacation and borrowed my account the 1 week he was away. (Used online mode so he could listen to music without getting c...
Newbie
Hey Spotify! a bit over a year ago something beutifull happened. I paid for premium and it was fantastic! Then my brother took on vacation and borrowed my account the 1 week he was away. (Used onli...
Peter__
Community Legend
340 Views
1 replies
0 likes
Hi all pls help me. I have linked my spotify login to facebook login and have premium. Now I want to deactivate my facebook account but I do not want to loose my premium subscription what to do here? Best regards MS
Visitor
Hi all pls help me. I have linked my spotify login to facebook login and have premium. Now I want to deactivate my facebook account but I do not want to loose my premium subscri...
Peter__
Community Legend
560 Views
1 replies
0 likes
Hi, Today I created my first playlist with the aim of non facebook friends seeing it, I've had people search for me under my facebook name (which is how I log into Spotify) and under my long log in number but they can't find me. Facebook friends can ...
Casual Listener
Hi, Today I created my first playlist with the aim of non facebook friends seeing it, I've had people search for me under my facebook name (which is how I log into Spotify) and under my long lo...
HarryHornby
Casual Listener
2160 Views
4 replies
0 likes
I signed up for the Premium Subscription, but I just heard a COMMERCIAL!! What's up with that?
Casual Listener
I signed up for the Premium Subscription, but I just heard a COMMERCIAL!! What's up with that?
Peter__
Community Legend
331 Views
1 replies
0 likes
I'm having the same issue. Just reinstated because I closed down my old credit card, now Spotify premium won't work on my iphone. My id is 128643887. Please help!
Newbie
I'm having the same issue. Just reinstated because I closed down my old credit card, now Spotify premium won't work on my iphone. My id is 128643887. Please help!
271 Views
0 replies
0 likes
My radio is not playing, can anyone help me
Casual Listener
My radio is not playing, can anyone help me
meahtenoha
Spotify
324 Views
1 replies
0 likes
I just graded from Free to Premium, but when I try to play songs, I am told I must be a Premium member. How do I activate my Premium membership?
Newbie
I just graded from Free to Premium, but when I try to play songs, I am told I must be a Premium member. How do I activate my Premium membership?
meahtenoha
Spotify
864 Views
1 replies
0 likes
I'm going to be honest right now and say that I am actually panicking at the thought of permanently losing all of my music/playlists! I unlinked my facebook account this evening and now it is acting as if I am a new user. It also seems to have linked...
Newbie
I'm going to be honest right now and say that I am actually panicking at the thought of permanently losing all of my music/playlists! I unlinked my facebook account this evening and now it is acting ...
Peter__
Community Legend
402 Views
1 replies
0 likes
Hello, My father and I both have the same (real) name, but we have different user names on spotify. Every time I log on on my account I kick him off his service and when he logs on he kicks me off on my service. When I play spotify my songs are displ...
Visitor
Hello, My father and I both have the same (real) name, but we have different user names on spotify. Every time I log on on my account I kick him off his service and when he logs on he kick...
Goodman
Spotify Legend
839 Views
1 replies
0 likes
Hello, i have been an spotify user long time now even premium member, used an swedish card for the payment. not when i moved to germany i am useing an new card that i have not upgraded so i can pay via internet. so my question is, can i just downgrad...
Newbie
Hello, i have been an spotify user long time now even premium member, used an swedish card for the payment. not when i moved to germany i am useing an new card that i have not upgraded so i can pay v...
ka_fee
Casual Listener
906 Views
6 replies
0 likes
When I signed up, I had the option of adding people to my peoples list but now all i see is the list - no "TAB" to add people? I went to help but i dont see the tab they say is there. Please help.
Newbie
When I signed up, I had the option of adding people to my peoples list but now all i see is the list - no "TAB" to add people? I went to help but i dont see the tab they say is there. Ple...
Stupify
Community Legend
3131 Views
4 replies
0 likes
Hello, I have tried using the contact form a few t imes, and nobody has responded to me yet. I actually ended up having to create a new spotify account, and created a new email address just so I can hopefully post on this forum and get some actual at...
Casual Listener
Hello, I have tried using the contact form a few t imes, and nobody has responded to me yet. I actually ended up having to create a new spotify account, and created a new email address jus...
Primato1337
Newbie
5422 Views
8 replies
0 likes
is this for real ? you are paying for the services and you cant use spotify without facebook ? my problem is i deleted my facebook and as i have been saying i cant use spotify becasue everytime i need to logg into spotify my facebook account get akti...
Casual Listener
is this for real ? you are paying for the services and you cant use spotify without facebook ? my problem is i deleted my facebook and as i have been saying i cant use spotify becasue everyti...
Peter__
Community Legend
1520 Views
1 replies
0 likes