Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Upgraded to Premium, but still playind ads inbetween songs

hey,so i upgraded my spotify from free to premium but they they are still showing and playing advertisements inbetween songs. that is quite annoying, how can i change that?

Newbie

hey, so i upgraded my spotify from free to premium but they they are still showing and playing advertisements inbetween songs. that is quite annoying, how can i change that?

nightingalebar

Newbie

12293 Views

71 replies

0 likes

  • 12293 Views
  • 71 replies
  • 0 likes

Solved!! Paid for premium but didnt get any

Hi I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Whats wrong ? I have been charged and got a receipt and the site...

Casual Listener

Hi   I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Wh...

Jackliveshere82

Newbie

1032 Views

3 replies

0 likes

  • 1032 Views
  • 3 replies
  • 0 likes

Erased Starred List

Logged into my spotify premium today and all my starred songs have been earsed. Tried to log into my iphone account and the same thing happened. Bit gutted as there were quite a lot of songs.

Casual Listener

Logged into my spotify premium today and all my starred songs have been earsed. Tried to log into my iphone account and the same thing happened. Bit gutted as there were quite a lot of songs. 

jaleks01

Newbie

660 Views

3 replies

0 likes

  • 660 Views
  • 3 replies
  • 0 likes

We haven’t been able to renew your Spotify subscription...

Has anyone else gotten e-mail from Spotify saying that: "We haven’t been able to renew your Spotify subscription. Unfortunately, this is because there’s a problem with your PayPal account." I checked my PayPal account, though I knew it is OK, as I us...

Newbie

Has anyone else gotten e-mail from Spotify saying that: "We haven’t been able to renew your Spotify subscription. Unfortunately, this is because there’s a problem with your PayPal account."   ...

leonor2

Casual Listener

928 Views

3 replies

0 likes

  • 928 Views
  • 3 replies
  • 0 likes

How to delete a post??

Hello! I accidentally 'posted' or 'shared' something on my wall or profile thing. I don't want it there.. So how to I delete it?

Newbie

Hello! I accidentally 'posted' or 'shared' something on my wall or profile thing. I don't want it there.. So how to I delete it?

The_Indolent

Music Fan

16401 Views

23 replies

12 likes

  • 16401 Views
  • 23 replies
  • 12 likes

photo

Spotify is using my Facebook Profile Photo without my permission. How can I remove my photo from Spotify?

Regular

Spotify is using my Facebook Profile Photo without my permission. How can I remove my photo from Spotify?

katinski79

Newbie

1135 Views

9 replies

0 likes

  • 1135 Views
  • 9 replies
  • 0 likes

Solved!! Accidently paid for premium twice on 1 account, still haven't got premiun

Hello, I purchased for spotify premium and by accident I purchased twice, still don't have acces to spotify premium on my computer though but it works on the phone.1) can I please get the second payment refounded? 2) what do I need to do to access Sp...

Newbie

Hello, I purchased for spotify premium and by accident I purchased twice, still don't have acces to spotify premium on my computer though but it works on the phone. 1) can I please get the se...

cookiemanster

Newbie

8689 Views

19 replies

1 likes

  • 8689 Views
  • 19 replies
  • 1 likes

Solved!! Not receiving songs in Inbox

Greetings, Seems to be an account related issue as it is behaving the same way on my iPhone, iPad, and desktop. I can send songs to people and the song will go to their inbox (as well as create a message in their facebook inboxes) but when they try a...

Visitor

Greetings,   Seems to be an account related issue as it is behaving the same way on my iPhone, iPad, and desktop. I can send songs to people and the song will go to their inbox (as well as c...

erikthayne

Casual Listener

9722 Views

78 replies

1 likes

  • 9722 Views
  • 78 replies
  • 1 likes

Solved!! Error Code 52

I ve a problem, when I try to install spotify always appears "error code 52"Can anyone help?

Newbie

I ve a problem, when I try to install spotify always appears "error code 52" Can anyone help?

bagaswahyudha

Newbie

46752 Views

31 replies

8 likes

  • 46752 Views
  • 31 replies
  • 8 likes

Spotify can't management payment via Paypal

Hi! I'm a Spanish Spotify user since 2011-05-04. Today I opened the Spotify PC-client and I received a message in a yellow bar at the top with an error. This message indicates that Spotify had not been able to pay my monthly subscription and that I h...

Casual Listener

Hi! I'm a Spanish Spotify user since 2011-05-04. Today I opened the Spotify PC-client and I received a message in a yellow bar at the top with an error. This message indicates that Spo...

MGProchin

Casual Listener

1707 Views

7 replies

0 likes

  • 1707 Views
  • 7 replies
  • 0 likes

Mine and someone elses account seemd mixed up together - very strange

No idea how this happend but this is what is happening now: When I open Spotify and log in on my work Macbook, It logs in ok, except that the name on the top right button is my girlfriends account name. When I click on this button and go to Profile, ...

Casual Listener

No idea how this happend but this is what is happening now: When I open Spotify and log in on my work Macbook, It logs in ok, except that the name on the top right button is my girlfriends account na...

Chastinc

Newbie

936 Views

5 replies

0 likes

  • 936 Views
  • 5 replies
  • 0 likes

How the delate the account???

I've tried to delete my account twice following your instructions and filling in the form but... I'm still here. I'm aware that your assistance does not exist but I want to delate my account. Please do something!!!!

Visitor

I've tried to delete my account twice following your instructions and filling in the form but... I'm still here. I'm aware that your assistance does not exist but I want to delate my account. Please ...

JuanMBuffo

Newbie

2939 Views

16 replies

3 likes

  • 2939 Views
  • 16 replies
  • 3 likes

Why won't you delete my account

I have emailed Spotify two times all i ever get is the no-reply email. i just want to delete my account for the love of Pete

Visitor

I have emailed Spotify two times all i ever get is the no-reply email. i just want to delete my account for the love of Pete

user-removed

Not applicable

3372 Views

10 replies

4 likes

  • 3372 Views
  • 10 replies
  • 4 likes

Activated premium on wrong Spotify account.

Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?

Newbie

Hi! I got a year free Premium form my cell phone network provider (Chess) but when I activated it I messed up and activated it for the wrong account. I need to get premium on the right account, how?

osornios

Spotify Star

731 Views

3 replies

0 likes

  • 731 Views
  • 3 replies
  • 0 likes

Delete this account

I would like to perminately delete this account

Newbie

I would like to perminately delete this account

user-removed

Not applicable

716 Views

4 replies

0 likes

  • 716 Views
  • 4 replies
  • 0 likes

Charged twice

Hi I was charged twice when I bought Spotify Premium today. Can I Get a refund on the second payment?

Newbie

Hi   I was charged twice when I bought Spotify Premium today.   Can I Get a refund on the second payment?

osornios

Spotify Star

1834 Views

11 replies

1 likes

  • 1834 Views
  • 11 replies
  • 1 likes

Solved!! Spotify says sign up for premium, I already have this.

Hi, Please help, I'm getting extremely frustrated now. I have had Spotify premium for a while now but yesterday when I was trying to access music from my iPhone it kept saying I had to sign up to premium. I have looked on the forum and as advised I'v...

Casual Listener

Hi,   Please help, I'm getting extremely frustrated now.   I have had Spotify premium for a while now but yesterday when I was trying to access music from my iPhone it kept saying I...

osornios

Spotify Star

11614 Views

10 replies

0 likes

  • 11614 Views
  • 10 replies
  • 0 likes

Can't redeem code

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it This is what my subscription page says: You have got an active subscription.You su...

Casual Listener

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it 😞   This is what my s...

Muhammad-Akber

Newbie

1791 Views

3 replies

1 likes

  • 1791 Views
  • 3 replies
  • 1 likes

Solved!! NUS Student Discount Query

Hey! I just wanted to clarify something about the NUS student discount; After applying the discount to the account, if I cancel at any point, will this get rid of the discount altogether from then on? or would I be able to reapply the discount at a l...

Regular

Hey! I just wanted to clarify something about the NUS student discount;   After applying the discount to the account, if I cancel at any point, will this get rid of the discount altogether f...

osornios

Spotify Star

2121 Views

8 replies

0 likes

  • 2121 Views
  • 8 replies
  • 0 likes