Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781997 Views

18 replies

29 likes

  • 781997 Views
  • 18 replies
  • 29 likes

Delete this account

I would like to perminately delete this account

Newbie

I would like to perminately delete this account

user-removed

Not applicable

527 Views

4 replies

0 likes

  • 527 Views
  • 4 replies
  • 0 likes

Charged twice

Hi I was charged twice when I bought Spotify Premium today. Can I Get a refund on the second payment?

Newbie

Hi   I was charged twice when I bought Spotify Premium today.   Can I Get a refund on the second payment?

osornios

Spotify Star

1272 Views

11 replies

1 likes

  • 1272 Views
  • 11 replies
  • 1 likes

Solved!! Spotify says sign up for premium, I already have this.

Hi, Please help, I'm getting extremely frustrated now. I have had Spotify premium for a while now but yesterday when I was trying to access music from my iPhone it kept saying I had to sign up to premium. I have looked on the forum and as advised I'v...

Casual Listener

Hi,   Please help, I'm getting extremely frustrated now.   I have had Spotify premium for a while now but yesterday when I was trying to access music from my iPhone it kept saying I...

osornios

Spotify Star

10011 Views

10 replies

0 likes

  • 10011 Views
  • 10 replies
  • 0 likes

Can't redeem code

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it This is what my subscription page says: You have got an active subscription.You su...

Casual Listener

There must be a problem with my monthly payment method after using the free trial. Maybe it's my accounts balance. So I purchased a code but i am not able to redeem it 😞   This is what my s...

Muhammad-Akber

Newbie

1589 Views

3 replies

1 likes

  • 1589 Views
  • 3 replies
  • 1 likes

Solved!! NUS Student Discount Query

Hey! I just wanted to clarify something about the NUS student discount; After applying the discount to the account, if I cancel at any point, will this get rid of the discount altogether from then on? or would I be able to reapply the discount at a l...

Regular

Hey! I just wanted to clarify something about the NUS student discount;   After applying the discount to the account, if I cancel at any point, will this get rid of the discount altogether f...

osornios

Spotify Star

1733 Views

8 replies

0 likes

  • 1733 Views
  • 8 replies
  • 0 likes

Solved!! How do I transfer my NUS Student discount to another account?

Hi, I have a NUS student discount currently but wish to move that subscription to a new account. Can you advise if and how I can do that please? Many thanks in advance

Casual Listener

Hi, I have a NUS student discount currently but wish to move that subscription to a new account. Can you advise if and how I can do that please?   Many thanks in advance 🙂

Ultima

Casual Listener

2734 Views

6 replies

0 likes

Account
Premium
Subscription
  • 2734 Views
  • 6 replies
  • 0 likes

Solved!! Wrong public profile name showing up.

Hi guys, So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAME. I have since disconnected her FB from my spotify and conn...

Visitor

Hi guys,   So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAM...

LolaLove510

Casual Listener

10356 Views

39 replies

0 likes

  • 10356 Views
  • 39 replies
  • 0 likes

Help! I can't remember which email address is associated with my account!

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email address I used when I set it up! It's rejecting all...

Newbie

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email ...

osornios

Spotify Star

73850 Views

3 replies

3 likes

  • 73850 Views
  • 3 replies
  • 3 likes

Is spotify a scam?

I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can't find a customer service number for help. I have t...

Newbie

I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can'...

osornios

Spotify Star

2232 Views

11 replies

1 likes

  • 2232 Views
  • 11 replies
  • 1 likes

Can't access music

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can't access any music. Please help.

Newbie

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can'...

jveloce1

Newbie

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Solved!! Change the Facebook account linked to this subscription (premium)

Hi,I have a premium subscription and I need help to change the facebook account linked to this subscription to another one.Both are my facebook accounts. It's just that I use the new account and planning on to deactivate the other one.Any help is app...

Newbie

Hi, I have a premium subscription and I need help to change the facebook account linked to this subscription to another one. Both are my facebook accounts. It's just that I use the new account and ...

Fouadch

Newbie

85658 Views

36 replies

5 likes

  • 85658 Views
  • 36 replies
  • 5 likes

Solved!! Delete account and use the username and email again.

Hi. I have an account, but I want to cancel that one and create another because I'm using the wrong email. I've created one by facebook and another with email, so I want to know if I delete this free accounts I'll can take choose the same username an...

Regular

Hi. I have an account, but I want to cancel that one and create another because I'm using the wrong email. I've created one by facebook and another with email, so I want to know if I delete this free...

MCR4EVER

Newbie

19896 Views

8 replies

0 likes

  • 19896 Views
  • 8 replies
  • 0 likes

My account appears to be deactivated

I use my facebook email to login to Spotify. So... I know my username and password are right. However, my Spotify client says "login failed" the username or password is incorrect. When I click on forgot password and enter my email, it says "The usern...

Casual Listener

I use my facebook email to login to Spotify. So... I know my username and password are right. However, my Spotify client says "login failed" the username or password is incorrect. When I click on for...

avo1022

Newbie

1736 Views

8 replies

2 likes

  • 1736 Views
  • 8 replies
  • 2 likes

Solved!! Credit card authorization problem

I recently changed my credit card number but Spotify won't accept it. I checked with my bank (TD) and they said it's due to the $0.01 fee, they don't accept any charges less than 1 dollar. How can I get around this?

Casual Listener

I recently changed my credit card number but Spotify won't accept it. I checked with my bank (TD) and they said it's due to the $0.01 fee, they don't accept any charges less than 1 dollar. How can I ...

0220673166

Newbie

5996 Views

11 replies

0 likes

  • 5996 Views
  • 11 replies
  • 0 likes

I deleted my spotify app on facebook : no premium account/no playlist anymore + a second account!?

Hi all, I accidentally deleted my spotify app on Facebook a couple of minutes ago. Then I opened Spotify and noticed that: - My playlists are gone / My selection too- I longer have a premium account- I can find my "old account" on Spotify, with all m...

Newbie

Hi all,   I accidentally deleted my spotify app on Facebook a couple of minutes ago. Then I opened Spotify and noticed that:   - My playlists are gone / My selection too - I longer hav...

user-removed

Not applicable

1592 Views

6 replies

0 likes

  • 1592 Views
  • 6 replies
  • 0 likes

Solved!! Problem during registering

I had already tried 2 times with 2 different emails and seems like there's no way I can register an account properly. Account1: kun2210Account2: kundun2210 Both scenarios are the same: I enter registration details. then I hit register, got 'username ...

Newbie

I had already tried 2 times with 2 different emails and seems like there's no way I can register an account properly.    Account1: kun2210 Account2: kundun2210   Both scenarios ar...

osornios

Spotify Star

18632 Views

7 replies

0 likes

  • 18632 Views
  • 7 replies
  • 0 likes

Moving accounts due to deactivated Facebook

I recently deactivated the Facebook account that I used to listen on Spotify. My (now inaccessible) Spotify account had a great deal of favorites/playlists, etc, and I'm trying to see if all that data can be restored. I've read through relevant forum...

Casual Listener

I recently deactivated the Facebook account that I used to listen on Spotify. My (now inaccessible) Spotify account had a great deal of favorites/playlists, etc, and I'm trying to see if all tha...

osornios

Spotify Star

1271 Views

17 replies

0 likes

  • 1271 Views
  • 17 replies
  • 0 likes

Locked out because I am in another country for the summer.

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my location does not match my profile" (error 408)..... even...

Casual Listener

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my locati...

osornios

Spotify Star

1296 Views

4 replies

0 likes

  • 1296 Views
  • 4 replies
  • 0 likes

Suggestion: Allow Subscriptions to be paid via notification, not automatically

Hi Spotify Community and Admins, I am and have been an avid user of Spotify for the past several months. After the automatic charge today overdrafted my debit card, I am being forced to go on a spotify hiatus for a while due to the overdraft fee. I'm...

Casual Listener

Hi Spotify Community and Admins,   I am and have been an avid user of Spotify for the past several months. After the automatic charge today overdrafted my debit card, I am being forced to go o...

osornios

Spotify Star

1312 Views

4 replies

0 likes

Subscription
  • 1312 Views
  • 4 replies
  • 0 likes

Solved!! Can't log on Spotify application only on internet site

Hi! Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why? Need help ASAP!

Newbie

Hi!   Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?   Need help ASAP!

osornios

Spotify Star

1109 Views

6 replies

1 likes

  • 1109 Views
  • 6 replies
  • 1 likes