Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! How do I transfer my NUS Student discount to another account?

Hi, I have a NUS student discount currently but wish to move that subscription to a new account. Can you advise if and how I can do that please? Many thanks in advance

Casual Listener

Hi, I have a NUS student discount currently but wish to move that subscription to a new account. Can you advise if and how I can do that please?   Many thanks in advance 🙂

Ultima

Casual Listener

2938 Views

6 replies

0 likes

Account
Premium
Subscription
  • 2938 Views
  • 6 replies
  • 0 likes

Solved!! Wrong public profile name showing up.

Hi guys, So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAME. I have since disconnected her FB from my spotify and conn...

Visitor

Hi guys,   So my user name is fine, its shotsfired!. However, my boss accidentally connected her facebook account to my spotify (as a test) and now my public profile name is showing as HER NAM...

LolaLove510

Casual Listener

11155 Views

39 replies

0 likes

  • 11155 Views
  • 39 replies
  • 0 likes

Help! I can't remember which email address is associated with my account!

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email address I used when I set it up! It's rejecting all...

Newbie

I recently subscribed to Spotify Premium. I stupidly logged out of my account and can't get back in because I don't remember my username or password. But more annoyingly I can't rememebr which email ...

osornios

Spotify Star

74005 Views

3 replies

3 likes

  • 74005 Views
  • 3 replies
  • 3 likes

Is spotify a scam?

I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can't find a customer service number for help. I have t...

Newbie

I recently signed up for a free preview of spotify which required me to give over my Paypal information. I used the service for a couple of days and never used it again. Now I'm being billed and can'...

osornios

Spotify Star

2565 Views

11 replies

1 likes

  • 2565 Views
  • 11 replies
  • 1 likes

Can't access music

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can't access any music. Please help.

Newbie

After I discovered Spotify last week, I've been happily streaming any track from my phone. But now I can't access any tune and it keeps telling me to get Spotify premium, which I have, but still can'...

jveloce1

Newbie

518 Views

2 replies

0 likes

  • 518 Views
  • 2 replies
  • 0 likes

Solved!! Change the Facebook account linked to this subscription (premium)

Hi,I have a premium subscription and I need help to change the facebook account linked to this subscription to another one.Both are my facebook accounts. It's just that I use the new account and planning on to deactivate the other one.Any help is app...

Newbie

Hi, I have a premium subscription and I need help to change the facebook account linked to this subscription to another one. Both are my facebook accounts. It's just that I use the new account and ...

Fouadch

Newbie

86947 Views

36 replies

5 likes

  • 86947 Views
  • 36 replies
  • 5 likes

Solved!! Delete account and use the username and email again.

Hi. I have an account, but I want to cancel that one and create another because I'm using the wrong email. I've created one by facebook and another with email, so I want to know if I delete this free accounts I'll can take choose the same username an...

Regular

Hi. I have an account, but I want to cancel that one and create another because I'm using the wrong email. I've created one by facebook and another with email, so I want to know if I delete this free...

MCR4EVER

Newbie

20120 Views

8 replies

0 likes

  • 20120 Views
  • 8 replies
  • 0 likes

My account appears to be deactivated

I use my facebook email to login to Spotify. So... I know my username and password are right. However, my Spotify client says "login failed" the username or password is incorrect. When I click on forgot password and enter my email, it says "The usern...

Casual Listener

I use my facebook email to login to Spotify. So... I know my username and password are right. However, my Spotify client says "login failed" the username or password is incorrect. When I click on for...

avo1022

Newbie

1912 Views

8 replies

2 likes

  • 1912 Views
  • 8 replies
  • 2 likes

Solved!! Credit card authorization problem

I recently changed my credit card number but Spotify won't accept it. I checked with my bank (TD) and they said it's due to the $0.01 fee, they don't accept any charges less than 1 dollar. How can I get around this?

Casual Listener

I recently changed my credit card number but Spotify won't accept it. I checked with my bank (TD) and they said it's due to the $0.01 fee, they don't accept any charges less than 1 dollar. How can I ...

0220673166

Newbie

6595 Views

11 replies

0 likes

  • 6595 Views
  • 11 replies
  • 0 likes

I deleted my spotify app on facebook : no premium account/no playlist anymore + a second account!?

Hi all, I accidentally deleted my spotify app on Facebook a couple of minutes ago. Then I opened Spotify and noticed that: - My playlists are gone / My selection too- I longer have a premium account- I can find my "old account" on Spotify, with all m...

Newbie

Hi all,   I accidentally deleted my spotify app on Facebook a couple of minutes ago. Then I opened Spotify and noticed that:   - My playlists are gone / My selection too - I longer hav...

user-removed

Not applicable

1755 Views

6 replies

0 likes

  • 1755 Views
  • 6 replies
  • 0 likes

Solved!! Problem during registering

I had already tried 2 times with 2 different emails and seems like there's no way I can register an account properly. Account1: kun2210Account2: kundun2210 Both scenarios are the same: I enter registration details. then I hit register, got 'username ...

Newbie

I had already tried 2 times with 2 different emails and seems like there's no way I can register an account properly.    Account1: kun2210 Account2: kundun2210   Both scenarios ar...

osornios

Spotify Star

19100 Views

7 replies

0 likes

  • 19100 Views
  • 7 replies
  • 0 likes

Moving accounts due to deactivated Facebook

I recently deactivated the Facebook account that I used to listen on Spotify. My (now inaccessible) Spotify account had a great deal of favorites/playlists, etc, and I'm trying to see if all that data can be restored. I've read through relevant forum...

Casual Listener

I recently deactivated the Facebook account that I used to listen on Spotify. My (now inaccessible) Spotify account had a great deal of favorites/playlists, etc, and I'm trying to see if all tha...

osornios

Spotify Star

1643 Views

17 replies

0 likes

  • 1643 Views
  • 17 replies
  • 0 likes

Locked out because I am in another country for the summer.

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my location does not match my profile" (error 408)..... even...

Casual Listener

Please help... I first registered for Spotify last year while in France. I am back there for the summer but all of the sudden today I am blocked from using the free Spotify service because "my locati...

osornios

Spotify Star

1414 Views

4 replies

0 likes

  • 1414 Views
  • 4 replies
  • 0 likes

Suggestion: Allow Subscriptions to be paid via notification, not automatically

Hi Spotify Community and Admins, I am and have been an avid user of Spotify for the past several months. After the automatic charge today overdrafted my debit card, I am being forced to go on a spotify hiatus for a while due to the overdraft fee. I'm...

Casual Listener

Hi Spotify Community and Admins,   I am and have been an avid user of Spotify for the past several months. After the automatic charge today overdrafted my debit card, I am being forced to go o...

osornios

Spotify Star

1477 Views

4 replies

0 likes

Subscription
  • 1477 Views
  • 4 replies
  • 0 likes

Solved!! Can't log on Spotify application only on internet site

Hi! Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why? Need help ASAP!

Newbie

Hi!   Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?   Need help ASAP!

osornios

Spotify Star

1293 Views

6 replies

1 likes

  • 1293 Views
  • 6 replies
  • 1 likes

“Spotify has been paused because your account is used somewhere else” (but I think it isn't)

Hi! Got this message, checked my computers, and I am logged in on only one of them. Tried to play different songs at least 50 times, but still getting the message. Changed my Facebook password, tried again, no help. It is unlikely that someone else i...

Casual Listener

Hi!   Got this message, checked my computers, and I am logged in on only one of them. Tried to play different songs at least 50 times, but still getting the message. Changed my Facebook passwo...

GeoffCapes

Newbie

771 Views

3 replies

0 likes

  • 771 Views
  • 3 replies
  • 0 likes

Solved!! Finding Other People not connected with Facebook

Been trying to figure out how to find my friends who are not connnected with Facebook. Cannot find a search for them. Even in regular search box. PLEASE HELP

Casual Listener

Been trying to figure out how to find my friends who are not connnected with Facebook. Cannot find a search for them. Even in regular search box. PLEASE HELP

CedarWitch

Casual Listener

3815 Views

10 replies

1 likes

  • 3815 Views
  • 10 replies
  • 1 likes

Visa and Mastercard not accepted

I've failed repeatedly to renew my account. My cards (Visa and Mastercard) are declined. The cards are valid and well funded. I use them regularly for payments over the web, both foreign and domestic. I've tried different browsers (i.e. Firefox and C...

Visitor

I've failed repeatedly to renew my account. My cards (Visa and Mastercard) are declined. The cards are valid and well funded. I use them regularly for payments over the web, both foreign and domestic...

Chente

Newbie

6686 Views

7 replies

0 likes

  • 6686 Views
  • 7 replies
  • 0 likes

I was Charged Twice after reinstating my Premium membership!

I only intended to pay for one month of premium. Please refund me of the other charge! I have contacted support but with no reply...

Regular

I only intended to pay for one month of premium. Please refund me of the other charge! I have contacted support but with no reply...

MattSuda

Spotify Star

1147 Views

13 replies

0 likes

  • 1147 Views
  • 13 replies
  • 0 likes

Solved!! Starred Playlist Missing All Tracks Prior to 3 Days Ago

I had a massive allocation of starred songs, but just yesterday I logged into Spotify and noticed that everything was missing prior to three days ago. Is this information backed up or logged anywhere so I can revert my starred playlist to its prior s...

Casual Listener

I had a massive allocation of starred songs, but just yesterday I logged into Spotify and noticed that everything was missing prior to three days ago.   Is this information backed up or logged...

rob_fen

Newbie

4478 Views

49 replies

2 likes

  • 4478 Views
  • 49 replies
  • 2 likes