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Solved!! Child friendly adverts / setting?

I am keen to use Spotify at home, but I have children who are 1 year and 3 years old. Some of the adverts that play are not suitable for them, but play all day long (for example the advert for "Demons" movie which mentions a mother being possessed an...

Casual Listener

I am keen to use Spotify at home, but I have children who are 1 year and 3 years old.   Some of the adverts that play are not suitable for them, but play all day long (for example the advert f...

David

Spotify Legend

15806 Views

11 replies

26 likes

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Solved!! Redeeming a voucher during a spotify premium trial

Hi there, I've just started a one month spotify premium trial and currenty my paypal account is going to be debited the monthly amount once my trial finishes. I have just been given a £10 voucher which I intend to use to buy a month of spotify premiu...

Casual Listener

Hi there,   I've just started a one month spotify premium trial and currenty my paypal account is going to be debited the monthly amount once my trial finishes.   I have just been g...

jameswoolfe

Casual Listener

1503 Views

2 replies

0 likes

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Offline synchronization doesn't work any more

Hi all, sine a few days I'm not able to synchronize my playlist on my mobile devices and on my laptop as well. On my mobile device (Samsung Galaxy S) I receive the message and on my Laptop It doesn't matter what quality setting I've selected and the ...

Visitor

Hi all,   sine a few days I'm not able to synchronize my playlist on my mobile devices and on my laptop as well. On my mobile device (Samsung Galaxy S) I receive the message   ...

324 Views

0 replies

0 likes

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e-card email address change

All I want to do is change the email address for an ecard I bought two days ago that hasn't been redeemed yet and I can't get ahold of anyone. How do I change the email address for an unredeemed ecard? Please someone help.

Newbie

All I want to do is change the email address for an ecard I bought two days ago that hasn't been redeemed yet and I can't get ahold of anyone.    How do I change the email address for a...

meahtenoha

Spotify

348 Views

1 replies

0 likes

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Charged for Account

I have used the free service that Spotify offers. I just noticed my credit card has been charged $9.99 for Spotify, I did not order this. I see that I can cancel but how do I get my money back since I didn't order this to begin with?

Newbie

I have used the free service that Spotify offers. I just noticed my credit card has been charged $9.99 for Spotify, I did not order this. I see that I can cancel but how do I get my money back since ...

meahtenoha

Spotify

295 Views

1 replies

0 likes

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Bad email address for gift subscription

Sent some gift cards out with Premium access codes, but I found out today that the addresses I used weren't good. Is there any way to forward or change the target address on them?

Casual Listener

Sent some gift cards out with Premium access codes, but I found out today that the addresses I used weren't good. Is there any way to forward or change the target address on them?

meahtenoha

Spotify

320 Views

1 replies

0 likes

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Sick of Spotify - Help

Hi, I got sick of standard spotify and uninstalled. For Christmas my girlfriend bought me a premium subscription. I redownloaded and was constantly told to connect to facebook. I connected, lost all my playlists and cannot connect to my girlfriend's ...

Newbie

Hi,   I got sick of standard spotify and uninstalled. For Christmas my girlfriend bought me a premium subscription. I redownloaded and was constantly told to connect to facebook. I connected...

meahtenoha

Spotify

380 Views

1 replies

0 likes

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Everything swapped to my girlfriends account???

Hello!Okay I don't know how this happened. I've always been using my facebook email to login to Spotify. But somehow, it has now swapped my Spotify payment and all my playlists to my girlfriends Spotify. When I login with my usual login all my playli...

Regular

Hello! Okay I don't know how this happened. I've always been using my facebook email to login to Spotify. But somehow, it has now swapped my Spotify payment and all my playlists to my girlfriends ...

meahtenoha

Spotify

1586 Views

14 replies

0 likes

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Solved!! accidentally bought unlimited with paypal

Hello, I got for christmas a 10 euro giftcard for Spotify, when I selected to upgrade to Spotify Unlimited I had to reenter my FB-password on the facebook page and it said 5 euro would be billed from my PayPal account, ofcourse this wasn't my intenti...

Visitor

Hello,   I got for christmas a 10 euro giftcard for Spotify, when I selected to upgrade to Spotify Unlimited I had to reenter my FB-password on the facebook page and it said 5 euro would be ...

Peter__

Community Legend

749 Views

1 replies

0 likes

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e-card gift credited to another account

Hello everyone, I need some help. I have a premium spotify account for a year and I just use it through my iphone app. I've just received a 12-month premium e-card. When I wanted to activate it by the link in the mail, it opened my Iphone safari brow...

Newbie

Hello everyone, I need some help. I have a premium spotify account for a year and I just use it through my iphone app.  I've just received a 12-month premium e-card. When I wanted to activate ...

Peter__

Community Legend

351 Views

1 replies

0 likes

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Redeeming Spotify Code does not work ?

Hey ! So i bought a Spotify Premium 12 months in Ica (sweden) and when i try to redeem it it doesn't work. I just get a message that says: "Oops! Something went wrong, please try again or check out our help area" And i've checked so i diden't write t...

Casual Listener

Hey ! So i bought a Spotify Premium 12 months in Ica (sweden) and when i try to redeem it it doesn't work. I just get a message that says: "Oops! Something went wrong, please try again or check out...

Peter__

Community Legend

1277 Views

3 replies

0 likes

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Solved!! Login issue from Receiver

Unable to login to Spotify from my Integra Receiver (via wifi). The Integra Receiver was preloaded with Spotify and is intented to play my music from Spotify through my TV. I do have a premium account and have no other issues logging into Spotify fro...

Casual Listener

Unable to login to Spotify from my Integra Receiver (via wifi). The Integra Receiver was preloaded with Spotify and is intented to play my music from Spotify through my TV. I do have a premium accoun...

Peter__

Community Legend

2056 Views

5 replies

0 likes

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Solved!! Got a giftcard, registered through laptop, can't use it on mobile

I have an account through an old gift card. I redeemed a new card yesterday through my laptop, thinking that it would apply to my mobile, but it didn't. I tried redeeming it through my mobile, but it said it was already redeemed, which, of course it ...

Casual Listener

I have an account through an old gift card. I redeemed a new card yesterday through my laptop, thinking that it would apply to my mobile, but it didn't. I tried redeeming it through my mobile, but it...

whitej123

Casual Listener

521 Views

2 replies

0 likes

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Can't change payment method

Hey! I have gotten a spotify subscription code, and wan't to delete my Visa card as the payment method. But when I go to Subscription, I hit the "Change payment method or card details" button, and now the problem comes. I mark the "Remove payment met...

Casual Listener

Hey! I have gotten a spotify subscription code, and wan't to delete my Visa card as the payment method. But when I go to Subscription, I hit the "Change payment method or card details" button, and no...

Peter__

Community Legend

2125 Views

3 replies

0 likes

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Didnt recieve email.

Need to set my device ID and stuff. Clicked the email link and nothing has come in.

Newbie

Need to set my device ID and stuff. Clicked the email link and nothing has come in.      

Peter__

Community Legend

527 Views

2 replies

0 likes

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Will not let me login when offline!!! Need instructions to fix or refund

Hi I have Premium so that I can listen on my mobile phone, e.g. when on an airplane or on the train (where I have ZERO signal). I thought the whole idea is that I can do this and listen when offline? Well, each time I try to access Spotify it tries t...

Newbie

Hi   I have Premium so that I can listen on my mobile phone, e.g. when on an airplane or on the train (where I have ZERO signal).    I thought the whole idea is that I can do t...

Peter__

Community Legend

394 Views

1 replies

0 likes

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Solved!! Lost my playlists and lost my Unlimited account

Hello, Today I logged on to Spotify from another computer and now I returned from Unlimited to Free and lost thereby my playlists. Due to other posts I read that a duplicate account is created. Could a moderator please delete this for me? Thanks in a...

Visitor

Hello,   Today I logged on to Spotify from another computer  and now I returned from Unlimited to Free and lost thereby my playlists. Due to other posts I read that a duplicate account ...

Peter__

Community Legend

553 Views

2 replies

0 likes

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Gift Card Download Redeeming

I received a Spotify £10 Gift Card and went online to redeem the code, which I did and choose to access 15 downloads and now I have no way of redeeming them as the app on my PC says that Spotify no longer supports downloads and the code is now invali...

Newbie

I received a Spotify £10 Gift Card and went online to redeem the code, which I did and choose to access 15 downloads and now I have no way of redeeming them as the app on my PC says that Spotify no l...

Peter__

Community Legend

898 Views

2 replies

1 likes

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  • 2 replies
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Premium account access to my Local Files

Community - Just getting started so this is probably a dumb question. I have a trial Premium account. When I run Spotify on my desk top PC it finds all my locally stored music files. When I log in to my Ipad iteration of Spotify, it finds my account ...

Newbie

Community -   Just getting started so this is probably a dumb question.  I have a trial Premium account. When I run Spotify on my desk top PC it finds all my locally stored music files....

Peter__

Community Legend

469 Views

1 replies

0 likes

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Premium account, commercials during free trial period?

Greetings, I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard during the free month, I'd just as soon pay and get this ball roll...

Newbie

Greetings,   I just started a new premium account. Will I hear commercials until the free month is expired? If not, why am I hearing commercials? If commercials are supposed to be heard duri...

Peter__

Community Legend

885 Views

3 replies

0 likes

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