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Solved!! Downgrade to Free for connection to T-Mobile Spotify-Option

Hi, I activated the Spotify Option on my T-Mobile Service Plan and then noticed, that I can not connect my existing Spotify Premium Account to my service plan, only free accounts are allowed. Then I started a service contact two days ago about downgr...

Visitor

Hi,   I activated the Spotify Option on my T-Mobile Service Plan and then noticed, that I can not connect my existing Spotify Premium Account to my service plan, only free accounts are allow...

BaschtiK

Newbie

4577 Views

13 replies

0 likes

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Solved!! Paying for Premium but Account reports Free Trial version being used

I'm paying for Premium but my account says I'm using the free trial version, this could have been like this for months, I only use Spotify through my Sonos and I would occasionally get messages telling me to upgrade to Premium. We recently moved hous...

Casual Listener

I'm paying for Premium but my account says I'm using the free trial version, this could have been like this for months, I only use Spotify through my Sonos and I would occasionally get messages telli...

Krsllsmly

Newbie

811 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Why are songs greyed out?

I have premium membership and i use spotify on my iphone. Sometimes when I search for an artist or certain songs, they come up in the search but when I go to listen the song is greyed out and says "track unavailable". I'm not in offline mode or anyth...

Newbie

I have premium membership and i use spotify on my iphone. Sometimes when I search for an artist or certain songs, they come up in the search but when I go to listen the song is greyed out and says "t...

FooMilk

Newbie

5541 Views

1 replies

6 likes

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  • 1 replies
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Solved!! Songs Missing from Playlist

According to the FAQ, the availability of songs can change from time to time: https://www.spotify.com/uk/help/faq/content/artist-disappeared/ I can understand that music may become unavailable, but it bugs me that there is no communication that the a...

Casual Listener

According to the FAQ, the availability of songs can change from time to time: https://www.spotify.com/uk/help/faq/content/artist-disappeared/   I can understand that music may become unava...

MadmanOnWheels

Roadie

4199 Views

20 replies

1 likes

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  • 20 replies
  • 1 likes

Desaparecieron canciones de mi lista

Hola , me han desaparecido muchas canciones de mi lista "Lado oscuro untado de mantequilla". Anteriormente esta lista se llamaba "De todo" ¿Podrían recuperarlas? Gracias

Casual Listener

Hola , me han desaparecido muchas canciones de mi lista "Lado oscuro untado de mantequilla". Anteriormente esta lista se llamaba "De todo" ¿Podrían recuperarlas? Gracias

katiuskq

Newbie

2851 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Solved!! Can log in web player, but not desktop client

So I've had this problem for a while now. I cannot log in the desktop client using either my Spotify or facebook credentials (running Windows 8). However, I can login the web player and Spotify website with no problem. Furthermore, I cannot log into ...

Casual Listener

So I've had this problem for a while now. I cannot log in the desktop client using either my Spotify or facebook credentials (running Windows 8). However, I can login the web player and Spotify websi...

SJT1

Newbie

5960 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

total time listening on spotify

Is there any way to see how much time an account spent playing music on spotify?

Newbie

Is there any way to see how much time an account spent playing music on spotify?

tommyb1

Newbie

3844 Views

2 replies

15 likes

  • 3844 Views
  • 2 replies
  • 15 likes

Removing Follower who is blocked on FB

I have blocked someone on Facebook, but he still shows up on Spotify and is following my starred playlist even though it's not public and he can send me songs and communicate with me via the inbox. I do not want this and have tried deleted all the st...

Visitor

I have blocked someone on Facebook, but he still shows up on Spotify and is following my starred playlist even though it's not public and he can send me songs and communicate with me via the inbox. &...

auticomics

Music Fan

7015 Views

7 replies

5 likes

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  • 7 replies
  • 5 likes

Solved!! Free account charged with premium+ subscription

Hello, I'm from Poland and i was eager to test Spotify for free in Poland. Yesterday I noticed it was possible to setup free account, so I went to do it. Tried a few times, but each time my credit card was declined. So I clicked the button "Upgrade a...

Casual Listener

Hello,   I'm from Poland and i was eager to test Spotify for free in Poland. Yesterday I noticed it was possible to setup free account, so I went to do it. Tried a few times, but each time...

j-emro

Casual Listener

979 Views

5 replies

0 likes

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  • 5 replies
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Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

Visitor

How do I permanently delete my Spotify account?   Tried - contact us form but it doesn't seem to work, is there an email I can send to  

KatesHere

Community Legend

68164 Views

12 replies

1 likes

Account
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  • 12 replies
  • 1 likes

Solved!! Paying For Premium, Only Getting Free Service

Im paying for premium, but only getting free service with commercials. Why?

Newbie

Im paying for premium, but only getting free service with commercials. Why?

pepvanderlinden

Newbie

20530 Views

196 replies

0 likes

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  • 196 replies
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Free?

I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has ended. My account has me marked as a Spotify free me...

Casual Listener

I use Spotify on my iPad and my 48 hour trial ended. After I got on after the trial it said the radio is still free. I would just like to know if the Spotify app is free after the 48 hour trial has e...

nicolechan-10

Newbie

560 Views

3 replies

0 likes

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  • 3 replies
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Regarding 29 days offline renew on mobile

Hello, I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did not need to do that??? I dropped Slacker to come to you guys. Ca...

Visitor

Hello,   I have just recently upgarded to Premium because of the offline use for mobile. I noticed it says "You have 29 days before you go online"? I thought offline was permanent and did no...

mike3889

Casual Listener

2151 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Help me all my plylist disspeared

I was listening to spotify on my phone and prest one song and when i we t back to playlist they were all gone!! I really need thin now im going away on the sea for 5 weeks and i need my music!! Please help me fast

Regular

I was listening to spotify on my phone and prest one song and when i we t back to playlist they were all gone!! I really need thin now im going away on the sea for 5 weeks and i need my music!! Pleas...

Mascorro19

Newbie

964 Views

7 replies

0 likes

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  • 7 replies
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duplicate accounts and only have Facebook credentials

I lost my premium account and can only log in with facebook credentials. I have waited over a week for a response but started a new premium trial. So I have no paid twice for an account but cannot access the original one. I am now worried I have 3 ac...

Newbie

I lost my premium account and can only log in with facebook credentials. I have waited over a week for a response but started a new premium trial. So I have no paid twice for an account but cannot ac...

corliogne1

Newbie

344 Views

1 replies

0 likes

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  • 1 replies
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Gift Card Not Received - Urgent Help Needed

Hello, I offered a Spotify card to a friend on your website. She still hasn't received the email or any notification from you, while I have been billed! I have already sent an email to the support to find how to resend email. I do not want to give an...

Casual Listener

Hello,   I offered a Spotify card to a friend on your website. She still hasn't received the email or any notification from you, while I have been billed! I have already sent an email to the...

mgohler

Newbie

2155 Views

8 replies

1 likes

  • 2155 Views
  • 8 replies
  • 1 likes

Solved!! I want to delete my facebook account but...

But when i do i cant log in to spotify. What can i do ? I don't want to keep my facebook but i want to keep my spotify account. What are my options?

Casual Listener

But when i do i cant log in to spotify. What can i do ? I don't want to keep my facebook but i want to keep my spotify account. What are my options?

Emmaleighlei

Newbie

17295 Views

11 replies

0 likes

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  • 11 replies
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Solved!! Linking an existing Spotify account with Facebook app with two different email addresses.

Hi Spotify, I have an exisiting spotify free account which I wanted to link to my facebook account. My exsisitng spotify account is set up on a yahoo email address and my facebook account is linked to a gmail account. When I intall the facebook app i...

Newbie

Hi Spotify,   I have an exisiting spotify free account which I wanted to link to my facebook account. My exsisitng spotify account is set up on a yahoo email address and my facebook account is...

user-removed

Not applicable

90990 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Offline playlists get desynchronized for no reason

Hello,Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or after nothing, some of my playlists get desynchronized, par...

Newbie

Hello, Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or afte...

niki_in_france

Casual Listener

3229 Views

16 replies

2 likes

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  • 16 replies
  • 2 likes

Spotify does not send the email on how to reset the password even though it claims to do so

Hi! I have Spotify premium and I am trying to change my password, but cannot do that. In 'Edit profile' I can fill the new password, but cannot save the change since Spotify does not accept my old password. I clicked 'Forgot your password?' to get in...

Casual Listener

Hi!   I have Spotify premium and I am trying to change my password, but cannot do that. In 'Edit profile' I can fill the new password, but cannot save the change since Spotify does not accept ...

megorenko

Newbie

3605 Views

4 replies

0 likes

  • 3605 Views
  • 4 replies
  • 0 likes