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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

781010 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Gift Card Not Received - Urgent Help Needed

Hello, I offered a Spotify card to a friend on your website. She still hasn't received the email or any notification from you, while I have been billed! I have already sent an email to the support to find how to resend email. I do not want to give an...

Casual Listener

Hello,   I offered a Spotify card to a friend on your website. She still hasn't received the email or any notification from you, while I have been billed! I have already sent an email to the...

mgohler

Newbie

1954 Views

8 replies

1 likes

  • 1954 Views
  • 8 replies
  • 1 likes

Solved!! I want to delete my facebook account but...

But when i do i cant log in to spotify. What can i do ? I don't want to keep my facebook but i want to keep my spotify account. What are my options?

Casual Listener

But when i do i cant log in to spotify. What can i do ? I don't want to keep my facebook but i want to keep my spotify account. What are my options?

Emmaleighlei

Newbie

17003 Views

11 replies

0 likes

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Solved!! Linking an existing Spotify account with Facebook app with two different email addresses.

Hi Spotify, I have an exisiting spotify free account which I wanted to link to my facebook account. My exsisitng spotify account is set up on a yahoo email address and my facebook account is linked to a gmail account. When I intall the facebook app i...

Newbie

Hi Spotify,   I have an exisiting spotify free account which I wanted to link to my facebook account. My exsisitng spotify account is set up on a yahoo email address and my facebook account is...

user-removed

Not applicable

89786 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Offline playlists get desynchronized for no reason

Hello,Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or after nothing, some of my playlists get desynchronized, par...

Newbie

Hello, Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or afte...

niki_in_france

Casual Listener

2665 Views

16 replies

2 likes

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  • 16 replies
  • 2 likes

Spotify does not send the email on how to reset the password even though it claims to do so

Hi! I have Spotify premium and I am trying to change my password, but cannot do that. In 'Edit profile' I can fill the new password, but cannot save the change since Spotify does not accept my old password. I clicked 'Forgot your password?' to get in...

Casual Listener

Hi!   I have Spotify premium and I am trying to change my password, but cannot do that. In 'Edit profile' I can fill the new password, but cannot save the change since Spotify does not accept ...

megorenko

Newbie

3488 Views

4 replies

0 likes

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  • 4 replies
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refund

I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?

Casual Listener

I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?

juanrea1980

Newbie

3159 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

can't upgrade using paypal or card

Hi, I am trying to upgrade to unlimited but it wont do it... If I use paypal it says Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data. (which password am I meant to use on the payment page - spotify or pa...

Newbie

Hi, I am trying to upgrade to unlimited but it wont do it... If I use paypal it says    Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data. (...

jameseh99

Newbie

3020 Views

5 replies

0 likes

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  • 5 replies
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spotify and gema (germany) - deutsch / english

deutsch: Hallo liebes Spotify Team, ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Version. Leider ist seit der Episode 591 keine neue Episode mehr hochgelade...

Newbie

deutsch:   Hallo liebes Spotify Team,   ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Ve...

Meister66

Newbie

1051 Views

1 replies

0 likes

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  • 1 replies
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Problems using Spotify Premium in Iphone

Hello!I have Spotify Premium and both me and my husband have used Spotify in our Smartphones, but all of a sudden it doesn´t work logging in to Spotify on our phones. I seem to have lost the password and the only way to log in is through Facebook, bu...

Newbie

Hello! I have Spotify Premium and both me and my husband have used Spotify in our Smartphones, but all of a sudden it doesn´t work logging in to Spotify on our phones. I seem to have lost the pass...

Kptdemir

Casual Listener

9404 Views

28 replies

0 likes

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  • 28 replies
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Solved!! My account is treated as a new account - all music is missing. please help

Hello,Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music?Otherwise I'd have to go back to Grooveshark Thanks

Casual Listener

Hello, Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music? Otherwise I...

freeman675

Casual Listener

12699 Views

90 replies

3 likes

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  • 90 replies
  • 3 likes

My premium isn't working

I have premium and my account overview saywhen but when I try and play a song it says only premium users can play songs. Please fix!

Newbie

I have premium and my account overview saywhen but when  I try and play a song it says only premium users can play songs. Please fix! 

Kyepug77

Newbie

619 Views

2 replies

0 likes

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  • 2 replies
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Spotify Username Under Different Name?

Hi,My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know if she logged into my account on her phone or somethi...

Newbie

Hi, My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know ...

user-removed

Not applicable

513 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Solved!! Paid for premium and nothing is working

Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP

Newbie

Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP

carmenli520

Casual Listener

954 Views

6 replies

0 likes

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  • 6 replies
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Spotify won't recognize my login information, can't run mobile

When I open spotify, I enter the login info, and spotify opens. Then a window opens regarding spotify social- I click the "Already a spotify user? Please log in" button, and the green spotify page opens asking for my login information. I enter it, bu...

Visitor

When I open spotify, I enter the login info, and spotify opens.  Then a window opens regarding spotify social- I click the "Already a spotify user? Please log in" button, and the green spotify p...

Jacobus452

Newbie

2808 Views

5 replies

0 likes

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  • 5 replies
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Facebook Account Deactivated by FB and I pay for Premium

Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in to Spotify because of the deactivated FB account. Pl...

Newbie

Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in t...

user-removed

Not applicable

366 Views

2 replies

1 likes

  • 366 Views
  • 2 replies
  • 1 likes

Postponing/pausing subscription

Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which happens 95% of the time now), I wonder if there is a way to pause or postpone...

Newbie

Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which  happens 95% of the...

doktorbliss

Newbie

941 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

My Laptop got stolen, I need to contact customer service, anyone have a phone number?

In june I got my lap top stolen, and I thought all hope was lost in finding it until today. Today i was listening to music on my new laptop, and my music got paused because someone else was using the account. I only logged onto Spotify with three com...

Newbie

In june I got my lap top stolen, and I thought all hope was lost in finding it until today.  Today i was listening to music on my new laptop, and my music got paused because someone else was usi...

leonardovida

Casual Listener

6014 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! currently in different country, want premium but can´t change the country to pay

currently in different country, want premium trial but can´t change the country to match my paypal or credit card what can i do?

Casual Listener

currently in different country, want premium trial but can´t change the country to match my paypal or credit card   what can i do?

jokimaja

Casual Listener

516 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Can't send a contact spotify form

I have no access to the e-mail address that I set my account up with. I know that you can change which e-mail address you are contacted by but unfortunately I can't remember my spotify password and have just been using my facebook details to log in! ...

Newbie

I have no access to the e-mail address that I set my account up with. I know that you can change which e-mail address you are contacted by but unfortunately I can't remember my spotify password and h...

user-removed

Not applicable

1837 Views

2 replies

0 likes

  • 1837 Views
  • 2 replies
  • 0 likes

How to unregister ?

Hello, I would like to unregister from Spotify, and it looks impossible. Can someone help me please ?

Casual Listener

Hello, I would like to unregister from Spotify, and it looks impossible. Can someone help me please ?

Spacerobot2456

Newbie

8518 Views

6 replies

0 likes

  • 8518 Views
  • 6 replies
  • 0 likes