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refund

I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?

Casual Listener

I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?

juanrea1980

Newbie

3654 Views

10 replies

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can't upgrade using paypal or card

Hi, I am trying to upgrade to unlimited but it wont do it... If I use paypal it says Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data. (which password am I meant to use on the payment page - spotify or pa...

Newbie

Hi, I am trying to upgrade to unlimited but it wont do it... If I use paypal it says    Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data. (...

jameseh99

Newbie

3152 Views

5 replies

0 likes

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spotify and gema (germany) - deutsch / english

deutsch: Hallo liebes Spotify Team, ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Version. Leider ist seit der Episode 591 keine neue Episode mehr hochgelade...

Newbie

deutsch:   Hallo liebes Spotify Team,   ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Ve...

Meister66

Newbie

1109 Views

1 replies

0 likes

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Problems using Spotify Premium in Iphone

Hello!I have Spotify Premium and both me and my husband have used Spotify in our Smartphones, but all of a sudden it doesn´t work logging in to Spotify on our phones. I seem to have lost the password and the only way to log in is through Facebook, bu...

Newbie

Hello! I have Spotify Premium and both me and my husband have used Spotify in our Smartphones, but all of a sudden it doesn´t work logging in to Spotify on our phones. I seem to have lost the pass...

Kptdemir

Casual Listener

10155 Views

28 replies

0 likes

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Solved!! My account is treated as a new account - all music is missing. please help

Hello,Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music?Otherwise I'd have to go back to Grooveshark Thanks

Casual Listener

Hello, Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music? Otherwise I...

freeman675

Casual Listener

15150 Views

90 replies

3 likes

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  • 90 replies
  • 3 likes

My premium isn't working

I have premium and my account overview saywhen but when I try and play a song it says only premium users can play songs. Please fix!

Newbie

I have premium and my account overview saywhen but when  I try and play a song it says only premium users can play songs. Please fix! 

Kyepug77

Newbie

709 Views

2 replies

0 likes

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Spotify Username Under Different Name?

Hi,My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know if she logged into my account on her phone or somethi...

Newbie

Hi, My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know ...

user-removed

Not applicable

583 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Paid for premium and nothing is working

Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP

Newbie

Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP

carmenli520

Casual Listener

1139 Views

6 replies

0 likes

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Spotify won't recognize my login information, can't run mobile

When I open spotify, I enter the login info, and spotify opens. Then a window opens regarding spotify social- I click the "Already a spotify user? Please log in" button, and the green spotify page opens asking for my login information. I enter it, bu...

Visitor

When I open spotify, I enter the login info, and spotify opens.  Then a window opens regarding spotify social- I click the "Already a spotify user? Please log in" button, and the green spotify p...

Jacobus452

Newbie

2917 Views

5 replies

0 likes

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Facebook Account Deactivated by FB and I pay for Premium

Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in to Spotify because of the deactivated FB account. Pl...

Newbie

Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in t...

user-removed

Not applicable

440 Views

2 replies

1 likes

  • 440 Views
  • 2 replies
  • 1 likes

Postponing/pausing subscription

Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which happens 95% of the time now), I wonder if there is a way to pause or postpone...

Newbie

Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which  happens 95% of the...

doktorbliss

Newbie

1058 Views

3 replies

0 likes

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My Laptop got stolen, I need to contact customer service, anyone have a phone number?

In june I got my lap top stolen, and I thought all hope was lost in finding it until today. Today i was listening to music on my new laptop, and my music got paused because someone else was using the account. I only logged onto Spotify with three com...

Newbie

In june I got my lap top stolen, and I thought all hope was lost in finding it until today.  Today i was listening to music on my new laptop, and my music got paused because someone else was usi...

leonardovida

Casual Listener

6163 Views

3 replies

0 likes

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Solved!! currently in different country, want premium but can´t change the country to pay

currently in different country, want premium trial but can´t change the country to match my paypal or credit card what can i do?

Casual Listener

currently in different country, want premium trial but can´t change the country to match my paypal or credit card   what can i do?

jokimaja

Casual Listener

634 Views

3 replies

0 likes

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Solved!! Can't send a contact spotify form

I have no access to the e-mail address that I set my account up with. I know that you can change which e-mail address you are contacted by but unfortunately I can't remember my spotify password and have just been using my facebook details to log in! ...

Newbie

I have no access to the e-mail address that I set my account up with. I know that you can change which e-mail address you are contacted by but unfortunately I can't remember my spotify password and h...

user-removed

Not applicable

1910 Views

2 replies

0 likes

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  • 2 replies
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How to unregister ?

Hello, I would like to unregister from Spotify, and it looks impossible. Can someone help me please ?

Casual Listener

Hello, I would like to unregister from Spotify, and it looks impossible. Can someone help me please ?

Spacerobot2456

Newbie

8700 Views

6 replies

0 likes

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Being charged by spotify for no reason.

A while ago I signed up for a trial of spotify premium and to my displeasure I didn't see any differences in the program so I just left it alone. I dont often check my account statements, but I recently checked and to my disbelief Ive been charged fo...

Newbie

A while ago I signed up for a trial of spotify premium and to my displeasure I didn't see any differences in the program so I just left it alone. I dont often check my account statements, but I recen...

jwhite666

Casual Listener

3123 Views

13 replies

3 likes

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  • 13 replies
  • 3 likes

Solved!! Spotify 412 error

I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in offline. I logged off, and tried to log back on and it said my firewall won't allow me to log in because of a 412...

Regular

I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in  offline. I logged off, and tried to log back on and it s...

puppylover10162

Newbie

1516 Views

6 replies

0 likes

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I can't cancel my account

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUNT DOESNT EXIST. I have had multiple people try and ...

Visitor

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUN...

Kaelyn0017

Casual Listener

829 Views

3 replies

0 likes

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Can't change profile settings

Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there should only be one account for my email.

Casual Listener

Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there ...

hbarisdisli

Newbie

2652 Views

20 replies

0 likes

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  • 20 replies
  • 0 likes