refund
I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?
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Start a topicI already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?
Casual Listener
I already had spotify premium for only couple days and accidentally started the month over again so how do I get refund back on the second purchase of spotify premium?
juanrea1980
Newbie
3654 Views
10 replies
0 likes
Hi, I am trying to upgrade to unlimited but it wont do it... If I use paypal it says Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data. (which password am I meant to use on the payment page - spotify or pa...
Newbie
Hi, I am trying to upgrade to unlimited but it wont do it... If I use paypal it says Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data. (...
jameseh99
Newbie
3152 Views
5 replies
0 likes
deutsch: Hallo liebes Spotify Team, ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Version. Leider ist seit der Episode 591 keine neue Episode mehr hochgelade...
Newbie
deutsch: Hallo liebes Spotify Team, ich bis vor kurzem, wurde bei euch jede Episode von ASOT (a state of trance) hochgeladen. Dies war für mich der Hauptgrund für die Premium Ve...
Meister66
Newbie
1109 Views
1 replies
0 likes
Hello!I have Spotify Premium and both me and my husband have used Spotify in our Smartphones, but all of a sudden it doesn´t work logging in to Spotify on our phones. I seem to have lost the password and the only way to log in is through Facebook, bu...
Newbie
Hello! I have Spotify Premium and both me and my husband have used Spotify in our Smartphones, but all of a sudden it doesn´t work logging in to Spotify on our phones. I seem to have lost the pass...
Kptdemir
Casual Listener
10155 Views
28 replies
0 likes
Hello,Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music?Otherwise I'd have to go back to Grooveshark Thanks
Casual Listener
Hello, Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music? Otherwise I...
freeman675
Casual Listener
15150 Views
90 replies
3 likes
I have premium and my account overview saywhen but when I try and play a song it says only premium users can play songs. Please fix!
Newbie
I have premium and my account overview saywhen but when I try and play a song it says only premium users can play songs. Please fix!
Kyepug77
Newbie
709 Views
2 replies
0 likes
Hi,My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know if she logged into my account on her phone or somethi...
Newbie
Hi, My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know ...
user-removed
Not applicable
583 Views
2 replies
0 likes
Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP
Newbie
Why aren't any of my things working on my spotify premium. I have had a receipt for monies to be taken but can't get anything to work HELP
carmenli520
Casual Listener
1139 Views
6 replies
0 likes
When I open spotify, I enter the login info, and spotify opens. Then a window opens regarding spotify social- I click the "Already a spotify user? Please log in" button, and the green spotify page opens asking for my login information. I enter it, bu...
Visitor
When I open spotify, I enter the login info, and spotify opens. Then a window opens regarding spotify social- I click the "Already a spotify user? Please log in" button, and the green spotify p...
Jacobus452
Newbie
2917 Views
5 replies
0 likes
Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in to Spotify because of the deactivated FB account. Pl...
Newbie
Hello, I signed up for a premium account using a Facebook account that FB deactivated and I no longer have access to. However, I am still being charged for the premium service and yet cannot log in t...
user-removed
Not applicable
440 Views
2 replies
1 likes
Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which happens 95% of the time now), I wonder if there is a way to pause or postpone...
Newbie
Hey I am a Premium user, and I mainly use Spotify on my Android device when I'm at school (no connection), and because of the current bug that makes playlists unsync (which happens 95% of the...
doktorbliss
Newbie
1058 Views
3 replies
0 likes
In june I got my lap top stolen, and I thought all hope was lost in finding it until today. Today i was listening to music on my new laptop, and my music got paused because someone else was using the account. I only logged onto Spotify with three com...
Newbie
In june I got my lap top stolen, and I thought all hope was lost in finding it until today. Today i was listening to music on my new laptop, and my music got paused because someone else was usi...
leonardovida
Casual Listener
6163 Views
3 replies
0 likes
currently in different country, want premium trial but can´t change the country to match my paypal or credit card what can i do?
Casual Listener
currently in different country, want premium trial but can´t change the country to match my paypal or credit card what can i do?
jokimaja
Casual Listener
634 Views
3 replies
0 likes
I have no access to the e-mail address that I set my account up with. I know that you can change which e-mail address you are contacted by but unfortunately I can't remember my spotify password and have just been using my facebook details to log in! ...
Newbie
I have no access to the e-mail address that I set my account up with. I know that you can change which e-mail address you are contacted by but unfortunately I can't remember my spotify password and h...
user-removed
Not applicable
1910 Views
2 replies
0 likes
Hello, I would like to unregister from Spotify, and it looks impossible. Can someone help me please ?
Casual Listener
Hello, I would like to unregister from Spotify, and it looks impossible. Can someone help me please ?
Spacerobot2456
Newbie
8700 Views
6 replies
0 likes
Why won't you let me give you my money?
Newbie
Why won't you let me give you my money?
Codered999
Newbie
9299 Views
36 replies
1 likes
A while ago I signed up for a trial of spotify premium and to my displeasure I didn't see any differences in the program so I just left it alone. I dont often check my account statements, but I recently checked and to my disbelief Ive been charged fo...
Newbie
A while ago I signed up for a trial of spotify premium and to my displeasure I didn't see any differences in the program so I just left it alone. I dont often check my account statements, but I recen...
jwhite666
Casual Listener
3123 Views
13 replies
3 likes
I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in offline. I logged off, and tried to log back on and it said my firewall won't allow me to log in because of a 412...
Regular
I recently deactivated my facebook, not realizing I could no longer use spotify. I reactivated my facebook and then spotify logged me in offline. I logged off, and tried to log back on and it s...
puppylover10162
Newbie
1516 Views
6 replies
0 likes
A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUNT DOESNT EXIST. I have had multiple people try and ...
Visitor
A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUN...
Kaelyn0017
Casual Listener
829 Views
3 replies
0 likes
Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there should only be one account for my email.
Casual Listener
Every time I try to change my profile settings. Spotify comes back with an error that states my email is already associated with another account. I do not own more than one Spotify account and there ...
hbarisdisli
Newbie
2652 Views
20 replies
0 likes