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Thought I had signed for free trial?

So about a month ago, I was under the assumption that I was signing up for the free trial. I had to give credit card information, and the first month's fee was deducted - so I thought the free month came at the end of the first paid month. Then my Pr...

Newbie

So about a month ago, I was under the assumption that I was signing up for the free trial.  I had to give credit card information, and the first month's fee was deducted - so I thought the free ...

123066888

Newbie

533 Views

1 replies

1 likes

  • 533 Views
  • 1 replies
  • 1 likes

Solved!! Account hacked

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that are now associated with this account are not mine. T...

Casual Listener

Please can you help - my account appears to have been hacked and hijacked by another user. I have managed to login to this page via facebook login, but the email address, postcode and password that a...

jean3601

Community Legend

98369 Views

119 replies

27 likes

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  • 119 replies
  • 27 likes

Solved!! Account split into two

I have seen that many people are having this problem recently. I have a spotify premium account. I log in with (lets just say for security purposes) x@mail.com normally. Somehow, my account has been split into 2 separate accounts: x@mail.com and just...

Regular

I have seen that many people are having this problem recently.    I have a spotify premium account. I log in with (lets just say for security purposes) x@mail.com normally. Somehow, my ac...

neth_racel

Newbie

24635 Views

72 replies

0 likes

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  • 72 replies
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Premium Account and same time listeningn on diffrent devices impossible !

with a premium account, you can't stream music on diffrente computer ant the same time. I tested following : i startetd streaming music on a apple computer. On a different windows computer in my household i started spotify too and started streaming m...

Regular

with a premium account, you can't stream music on diffrente computer ant the same time.   I tested following :   i startetd streaming music  on a apple computer.  On a differ...

CharlieJuarez

Newbie

4181 Views

10 replies

3 likes

  • 4181 Views
  • 10 replies
  • 3 likes

Spotify's Monthly Billing Scam and Facebook Scam

Spotify has made it nearly impossible to cancel your premium subscriptions. They have also done their best to make you have to use Facebook in order to use Spotify. I am really quite mad at Spotify now.

Newbie

Spotify has made it nearly impossible to cancel your premium subscriptions. They have also done their best to make you have to use Facebook in order to use Spotify. I am really quite mad at Spotify n...

1220762669

Newbie

5819 Views

11 replies

4 likes

  • 5819 Views
  • 11 replies
  • 4 likes

Solved!! Can't delete Premium Account

Hi, I have been an on and off premium account customer and everything always worked fine but now there has happened something strange. I have an unwanted premium account since November 12th (I noticed it this morning though) altough I stopped renewin...

Casual Listener

Hi, I have been an on and off premium account customer and everything always worked fine but now there has happened something strange. I have an unwanted premium account since November 12th (I notice...

chantal1366

Newbie

6268 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Change facebook account for spotify?

Hi, I need to change my spotify to another facebook account since when I registered here for a spotify I had to make a new facebook account. What I want to do is to add my spotify account to the facebook account that I am using, now I have a facebook...

Newbie

Hi,   I need to change my spotify to another facebook account since when I registered here for a spotify I had to make a new facebook account.   What I want to do is to add my spoti...

HappyTailKraken

Newbie

1453 Views

8 replies

0 likes

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  • 8 replies
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I deleted my Facebook account and now I can't log in to Spotify.

When I deleted my Facebook I never thought about not being able to login to Spotify anymore. I saw different posts with the same issue. Can someone fix this? My username is 1176139586.

Visitor

When I deleted my Facebook I never thought about not being able to login to Spotify anymore. I saw different posts with the same issue.    Can someone fix this? My username is 1176139...

vendeuse

Newbie

12381 Views

12 replies

2 likes

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  • 12 replies
  • 2 likes

I HAVE BOUGHT PPREM BUT I DO NOT HAVE IT WHEN I LOG IN BUT IT SAYS THAT I GOT PREM ON THE WEBSITE!!!

Hey I am very very sad cuz I've just bought prem and it says on the website that I got premium for 3 mounth but when I log in on spotify it says that I cant listen cuz my 10 hours have expired but I bought the prem .... Can some one help me please i ...

Music Fan

Hey I am very very sad cuz I've just bought prem and it says on the website that I got premium for 3 mounth but when I log in on spotify it says that I cant listen cuz my 10 hours have expired but I ...

gungy

Newbie

594 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Cannot reset password

For some reason, my password is no longer recognized in Spotify. I am still able to stream from my iPhone and my computer, but my iPad has logged me out. I did not change my password and the password reset page http://www.spotify.com/password-reset/ ...

Casual Listener

For some reason, my password is no longer recognized in Spotify. I am still able to stream from my iPhone and my computer, but my iPad has logged me out. I did not change my password and the passwo...

11131797217

Newbie

13245 Views

6 replies

0 likes

Account
Login
Premium
  • 13245 Views
  • 6 replies
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Payments taken without my authorisation

Hello I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being charged. When i go to my account details on here i can clearly se...

Casual Listener

Hello   I have now been charged £9.99 two months in a row when i dont even have a premium account. I signed up for a free trial but cancelled my account months ago and yet im still being cha...

Mans550

Newbie

843 Views

6 replies

0 likes

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  • 6 replies
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Debit card won't be accepted.

I have recently changed my card (As in i got another one when the old one expired) and I want to pay for spotify unlimited which I have been using for over a year on my previous card. But all I get is this message..."Sorry, we couldn't process your o...

Newbie

I have recently changed my card (As in i got another one when the old one expired) and I want to pay for spotify unlimited which I have been using for over a year on my previous card. But all I get i...

falsetti44

Newbie

6138 Views

7 replies

0 likes

Unlimited
  • 6138 Views
  • 7 replies
  • 0 likes

Lost playlists when changing country setting

Hi, I set up my Spotify account in the UK and just moved back to Australia so changed my country settings. This worked fine, except now my playlist is gone! I'm a bit sad about it as it was a whole collection of travel memories which I could never be...

Visitor

Hi, I set up my Spotify account in the UK and just moved back to Australia so changed my country settings. This worked fine, except now my playlist is gone! I'm a bit sad about it as it was a whole c...

1179032001

Newbie

2498 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Using spotify outside the us

Ok, so I know that after 14 days outside the US I won't be able to use spotify anymore. I'm staying in south America for 5 months, so I want to know if: 1. Can I get a 30 day free trial for the premium account whilst on South America and with a South...

Casual Listener

Ok, so I know that after 14 days outside the US I won't be able to use spotify anymore. I'm staying in south America for 5 months, so I want to know if: 1. Can I get a 30 day free trial for the pre...

Gruuvemeister

Newbie

2532 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

I have paid for a Pemium Account months ago but it still says I'm using Spotify Free

Hi there,I have tried to contact support without success and this is getting pretty **bleep** annoying. I paid for Premium months ago and it worked fine for a while but just recently it started saying that I'm using Spotify Free even though I have lo...

Visitor

Hi there, I have tried to contact support without success and this is getting pretty **bleep** annoying. I paid for Premium months ago and it worked fine for a while but just recently it started say...

pauldejong

Newbie

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Can't open spotify on my android phone

Hi there, Please Help! I have installed and reinstalled, But Still Spotify wont open on my phone... Instead of opening like normal, it asks me to log in... But when I try to do that it just says it's not responding and I have to foreclose.... It also...

Newbie

Hi there,  Please Help! I have installed and reinstalled, But Still Spotify wont open on my phone...  Instead of opening like normal, it asks me to log in...  But when I try to...

nicholasstedman

Newbie

1335 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Spotify Account Hacked / Playlists Deleted

Please help. My Spotify account has been hacked and the password has been changed. Luckily I can still login to the account as I have it linked to my Facebook account (which is protected by 2-step verification). The email address was changed to a yah...

Regular

Please help.   My Spotify account has been hacked and the password has been changed. Luckily I can still login to the account as I have it linked to my Facebook account (which is protected b...

djplanbizzle

Casual Listener

10700 Views

30 replies

0 likes

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  • 30 replies
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Contador de subscripción neutralizado.

Pues estoy con un error, que no se si le ha ocurrido a más gente. Basicamente no paro de recibir avisos de que hay gente de que se está subscribiendo a mi lista de Dance, y no obstante llevo cosa de un mes sin ver que aumente el nº de subscriptores, ...

Regular

Pues estoy con un error, que no se si le ha ocurrido a más gente. Basicamente no paro de recibir avisos de que hay gente de que se está subscribiendo a mi lista de Dance, y no obstante llevo cosa de ...

Anniuska

Newbie

1055 Views

9 replies

0 likes

  • 1055 Views
  • 9 replies
  • 0 likes

Hola!

Buenas, no me llegan los correos para restablecer mi contraseña y ya he introducido mi email numerosas veces. ¿Qué puedo hacer? Gracias!

Casual Listener

Buenas, no me llegan los correos para restablecer mi contraseña y ya he introducido mi email numerosas veces. ¿Qué puedo hacer? Gracias!

user-removed

Not applicable

937 Views

4 replies

0 likes

  • 937 Views
  • 4 replies
  • 0 likes