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My already existing spotify account wont sync with my Facebook account

Hi I already have a spotify account, but i cant register my correct email because of my facebookaccount.How ca i solve this?

Newbie

Hi   I already have a spotify account, but i cant register my correct email because of my facebookaccount. How ca i solve this?

romibiel

Newbie

2683 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Restablecimiento de contraseña

No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo. Por favor solucionenme el problema, i need spotify...

Casual Listener

No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo....

gilgo56

Newbie

1997 Views

8 replies

0 likes

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Solved!! Contacting by phone

Is there a phonenumber i can call for support? I have made topics on the forum and i have filled in the contact form but still no anwser to my question and i need an awnser.

Regular

Is there a phonenumber i can call for support?   I have made topics on the forum and i have filled in the contact form but still no anwser to my question and i need an awnser.   &nb...

nb12

Newbie

4072 Views

13 replies

0 likes

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Can I add a family member to my premium account?

I'd like to allow my wife to use my Spotify Premium account. Is this allowed? Sorry, this question is probably easy to answer, but I can't find it anywhere in the boilerplate information.

Newbie

I'd like to allow my wife to use my Spotify Premium account.  Is this allowed? Sorry, this question is probably easy to answer, but I can't find it anywhere in the boilerplate information. ...

Stoozer

Casual Listener

36373 Views

7 replies

1 likes

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  • 7 replies
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Can log onto website, but *not* into app - WTH?

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...

Visitor

I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...

Jojo131083

Newbie

4047 Views

15 replies

0 likes

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Solved!! Songs in different countries

Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find. I'm just wondering why some artists might have 9/10 albums on Spotify in my country and the last album is "not available in my country". Wh...

Regular

Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find.   I'm just wondering why some artists might have 9/10 albums on Spotify in my c...

puyakasha

Newbie

39862 Views

8 replies

0 likes

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Solved!! Another Duplicate Account Issue

Good Morning. Looks like I need to have a secondary (Facebook) account detached and deleted from my primary Spotify account (thomaslstrickland). I've attempted to do the recommended three-step solution, but it looks like I'd need to wait until 02/25 ...

Casual Listener

Good Morning.   Looks like I need to have a secondary (Facebook) account detached and deleted from my primary Spotify account (thomaslstrickland).   I've attempted to do the recommended...

ansal

Regular

3713 Views

31 replies

0 likes

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Solved!! My starred playlist has disappeared *not facebook problem*

i logged into my spotify account today and my starred playlist has disapeared :s i recently did the facebook fix and things were going swimingly untill today. id like to know if this problem can be fixed as id hate to lose my playlist. Thanks Tom

Casual Listener

i logged into my spotify account today and my starred playlist has disapeared :s i recently did the facebook fix and things were going swimingly untill today. id like to know if this problem can be f...

Dylan55

Casual Listener

1971 Views

16 replies

0 likes

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Solved!! [Idea] Using spotify on two places in the same house

When I sit in my study and am listerning to Spotify and my wife starts listening to music in the livingroom my music stops! I would like to see that I can listen to music at two spots in my house at the same time, you can technically check that we're...

Casual Listener

When I sit in my study and am listerning to Spotify and my wife starts listening to music in the livingroom my music stops! I would like to see that I can listen to music at two spots in my house at ...

maunava11

Casual Listener

10659 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Can't change my payment information

I'm trying to update my account with my new credit card and I go through all the steps. At the point where I would enter my credit card info in, I get an error message saying the webpage has permanently moved. How do I get my subscription back???

Newbie

I'm trying to update my account with my new credit card and I go through all the steps.  At the point where I would enter my credit card info in, I get an error message saying the webpage has pe...

jbcv1957

Casual Listener

667 Views

2 replies

1 likes

  • 667 Views
  • 2 replies
  • 1 likes

Songs keep skipping

As i try to play a song it does nothing but skip threw the song, i turned off hardware exceleration but that didnt do a thing...Any suggestions on how to fix this?

Newbie

As i try to play a song it does nothing but skip threw the song, i turned off hardware exceleration but that didnt do a thing...Any suggestions on how to fix this?

Ox1

Roadie

514 Views

2 replies

0 likes

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  • 2 replies
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NUS Extra Card

I am trying to sign up for premium service but it won't accept my NUS Extra card number - keeps saying it's invalid. Just renewed my card as I wanted to take up this offer so very frustrated. Can someone please help sort this out?

Casual Listener

I am trying to sign up for premium service but it won't accept my NUS Extra card number - keeps saying it's invalid. Just renewed my card as I wanted to take up this offer so very frustrated. Ca...

davidxwinfield

Newbie

4618 Views

16 replies

2 likes

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  • 16 replies
  • 2 likes

Solved!! Pause Premium's subscription?

Traveling around for 6 months (Mars to August). Can we pause/put on hold our Premium subscription and resume it upon return home? We will be renting our apartment under this period to people who already have Spotify Premium. Thank you for your help, ...

Regular

Traveling around for 6 months (Mars to August). Can we pause/put on hold our Premium subscription and resume it upon return home? We will be renting our apartment under this period to people who al...

Coolboy4999

Regular

51922 Views

5 replies

0 likes

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  • 5 replies
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account canceled then charged

sorry if this has already been asked. I have used spotify for a while, but recently i cancled my subscription, then my account said they i will be put back to the free version after the cycle... however, it did not cancel my subscription it has moved...

Newbie

sorry if this has already been asked.   I have used spotify for a while, but recently i cancled my subscription, then my account said they i will be put back to the free version after the cy...

sounds

Newbie

818 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Spotify Friend List isn't working

I can't figure this out for some reason my friend list has stop working and I can't see what anyone else is listening to. It is driving me crazy! Does anyone have a solution? I've tried disconnecting facebook and reconnecting...nothing.

Casual Listener

I can't figure this out for some reason my friend list has stop working and I can't see what anyone else is listening to. It is driving me crazy! Does anyone have a solution? I've tried disconnecting...

amwest23

Casual Listener

601 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Solved!! E-card - No code or mail

Hi! I purchased an e-card for my daughter 2 days ago and I never got any code or confirmation mail, neither did she recieve any code or mail. But my credit card was charged. I contacted support but still, My issue isn't solved. In my opinion that is ...

Casual Listener

Hi!   I purchased an e-card for my daughter 2 days ago and I never got any code or confirmation mail, neither did she recieve any code or mail. But my credit card was charged.   I c...

user-removed

Not applicable

3287 Views

18 replies

0 likes

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  • 18 replies
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Can't play any online music!

Bizarrely today I can log on to spotify, play my offline tracks, but am absolutely unable to search or play any music online! I have a premium account and whenever I try to do anything online it just doesn't respond at all, on my iPhone and iMac. Any...

Regular

Bizarrely today I can log on to spotify, play my offline tracks, but am absolutely unable to search or play any music online! I have a premium account and whenever I try to do anything online it just...

JustinTense

Newbie

3176 Views

16 replies

0 likes

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  • 16 replies
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Prepaid code does not work. Please help.

Hi! Not sure if i should speak english or swedish so i'll go with english to be safe. Well, the case is that i buyed one of these prepaid receipt-premium things. I've done it before and it has worked every time. I'm absolutely positively sure that i'...

Newbie

Hi! Not sure if i should speak english or swedish so i'll go with english to be safe. Well, the case is that i buyed one of these prepaid receipt-premium things. I've done it before and it has worked...

Basti2201

Newbie

973 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Credit card denied repeatedly

So I've tried multiple times to enter my credit card details either through trying to purchase premium or through editing my account, and either way it wont work. I get the message "Declined, please check or change payment details." and sometimes i g...

Casual Listener

  So I've tried multiple times to enter my credit card details either through trying to purchase premium or  through editing my account, and either way it wont work.  I get the m...

justinswillum

Newbie

3585 Views

11 replies

0 likes

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Playing my playlist in a public place

Suppose I subscribe to spotify. Woudl it be possible to play my playists in a public place like my restaurant or cafe, and share my selecction with my customers? Kind regards José

Newbie

Suppose I subscribe to spotify. Woudl it be possible to play my playists in a public place like my restaurant or cafe, and share my selecction with my customers? Kind regards José

heatherkam

Newbie

7652 Views

2 replies

0 likes

  • 7652 Views
  • 2 replies
  • 0 likes