Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
Hi I already have a spotify account, but i cant register my correct email because of my facebookaccount.How ca i solve this?
Hi I already have a spotify account, but i cant register my correct email because of my facebookaccount. How ca i solve this?
Newbie
2717 Views
3 replies
1 likes
No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo. Por favor solucionenme el problema, i need spotify...
No recuerdo mi contraseña y me he puesto varias veces en contacto con el servicio para que me envíen un correo a mi cuenta donde pueda restablecer la contraseña pero aún no he recibido ningún correo....
Newbie
2097 Views
8 replies
0 likes
Is there a phonenumber i can call for support? I have made topics on the forum and i have filled in the contact form but still no anwser to my question and i need an awnser.
Is there a phonenumber i can call for support? I have made topics on the forum and i have filled in the contact form but still no anwser to my question and i need an awnser. &nb...
Newbie
4409 Views
13 replies
0 likes
I'd like to allow my wife to use my Spotify Premium account. Is this allowed? Sorry, this question is probably easy to answer, but I can't find it anywhere in the boilerplate information.
I'd like to allow my wife to use my Spotify Premium account. Is this allowed? Sorry, this question is probably easy to answer, but I can't find it anywhere in the boilerplate information. ...
Casual Listener
36752 Views
7 replies
1 likes
I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells me that it's using my Facebook account info and I n...
I am currently logged into your website using my Facebook credentials, but the app steadfastly refuses to accept them. When I click "Forgot my password" and I give it my email address, it just tells ...
Newbie
4217 Views
15 replies
0 likes
Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find. I'm just wondering why some artists might have 9/10 albums on Spotify in my country and the last album is "not available in my country". Wh...
Maybe this isn't the right place to bring this up or there's another post just like this that I couldn't find. I'm just wondering why some artists might have 9/10 albums on Spotify in my c...
Newbie
40385 Views
8 replies
0 likes
Good Morning. Looks like I need to have a secondary (Facebook) account detached and deleted from my primary Spotify account (thomaslstrickland). I've attempted to do the recommended three-step solution, but it looks like I'd need to wait until 02/25 ...
Good Morning. Looks like I need to have a secondary (Facebook) account detached and deleted from my primary Spotify account (thomaslstrickland). I've attempted to do the recommended...
Regular
4028 Views
31 replies
0 likes
i logged into my spotify account today and my starred playlist has disapeared :s i recently did the facebook fix and things were going swimingly untill today. id like to know if this problem can be fixed as id hate to lose my playlist. Thanks Tom
i logged into my spotify account today and my starred playlist has disapeared :s i recently did the facebook fix and things were going swimingly untill today. id like to know if this problem can be f...
Casual Listener
2051 Views
16 replies
0 likes
When I sit in my study and am listerning to Spotify and my wife starts listening to music in the livingroom my music stops! I would like to see that I can listen to music at two spots in my house at the same time, you can technically check that we're...
When I sit in my study and am listerning to Spotify and my wife starts listening to music in the livingroom my music stops! I would like to see that I can listen to music at two spots in my house at ...
Casual Listener
10743 Views
9 replies
1 likes
I'm trying to update my account with my new credit card and I go through all the steps. At the point where I would enter my credit card info in, I get an error message saying the webpage has permanently moved. How do I get my subscription back???
I'm trying to update my account with my new credit card and I go through all the steps. At the point where I would enter my credit card info in, I get an error message saying the webpage has pe...
Casual Listener
719 Views
2 replies
1 likes
As i try to play a song it does nothing but skip threw the song, i turned off hardware exceleration but that didnt do a thing...Any suggestions on how to fix this?
As i try to play a song it does nothing but skip threw the song, i turned off hardware exceleration but that didnt do a thing...Any suggestions on how to fix this?
Roadie
532 Views
2 replies
0 likes
I am trying to sign up for premium service but it won't accept my NUS Extra card number - keeps saying it's invalid. Just renewed my card as I wanted to take up this offer so very frustrated. Can someone please help sort this out?
I am trying to sign up for premium service but it won't accept my NUS Extra card number - keeps saying it's invalid. Just renewed my card as I wanted to take up this offer so very frustrated. Ca...
Newbie
4717 Views
16 replies
2 likes
Traveling around for 6 months (Mars to August). Can we pause/put on hold our Premium subscription and resume it upon return home? We will be renting our apartment under this period to people who already have Spotify Premium. Thank you for your help, ...
Traveling around for 6 months (Mars to August). Can we pause/put on hold our Premium subscription and resume it upon return home? We will be renting our apartment under this period to people who al...
Regular
52982 Views
5 replies
0 likes
sorry if this has already been asked. I have used spotify for a while, but recently i cancled my subscription, then my account said they i will be put back to the free version after the cycle... however, it did not cancel my subscription it has moved...
sorry if this has already been asked. I have used spotify for a while, but recently i cancled my subscription, then my account said they i will be put back to the free version after the cy...
Newbie
851 Views
7 replies
0 likes
I can't figure this out for some reason my friend list has stop working and I can't see what anyone else is listening to. It is driving me crazy! Does anyone have a solution? I've tried disconnecting facebook and reconnecting...nothing.
I can't figure this out for some reason my friend list has stop working and I can't see what anyone else is listening to. It is driving me crazy! Does anyone have a solution? I've tried disconnecting...
Casual Listener
628 Views
3 replies
1 likes
Hi! I purchased an e-card for my daughter 2 days ago and I never got any code or confirmation mail, neither did she recieve any code or mail. But my credit card was charged. I contacted support but still, My issue isn't solved. In my opinion that is ...
Hi! I purchased an e-card for my daughter 2 days ago and I never got any code or confirmation mail, neither did she recieve any code or mail. But my credit card was charged. I c...
Not applicable
3403 Views
18 replies
0 likes
Bizarrely today I can log on to spotify, play my offline tracks, but am absolutely unable to search or play any music online! I have a premium account and whenever I try to do anything online it just doesn't respond at all, on my iPhone and iMac. Any...
Bizarrely today I can log on to spotify, play my offline tracks, but am absolutely unable to search or play any music online! I have a premium account and whenever I try to do anything online it just...
Newbie
3305 Views
16 replies
0 likes
Hi! Not sure if i should speak english or swedish so i'll go with english to be safe. Well, the case is that i buyed one of these prepaid receipt-premium things. I've done it before and it has worked every time. I'm absolutely positively sure that i'...
Hi! Not sure if i should speak english or swedish so i'll go with english to be safe. Well, the case is that i buyed one of these prepaid receipt-premium things. I've done it before and it has worked...
Newbie
1015 Views
3 replies
0 likes
So I've tried multiple times to enter my credit card details either through trying to purchase premium or through editing my account, and either way it wont work. I get the message "Declined, please check or change payment details." and sometimes i g...
So I've tried multiple times to enter my credit card details either through trying to purchase premium or through editing my account, and either way it wont work. I get the m...
Newbie
3630 Views
11 replies
0 likes
Suppose I subscribe to spotify. Woudl it be possible to play my playists in a public place like my restaurant or cafe, and share my selecction with my customers? Kind regards José
Suppose I subscribe to spotify. Woudl it be possible to play my playists in a public place like my restaurant or cafe, and share my selecction with my customers? Kind regards José
Newbie
7866 Views
2 replies
0 likes
