premium problems
I've updated my credit card info but I still cannot listen to my starred songs on my iPhone. I have tried to update to premium but it still says that I can only listen to the radio... what's the deal?
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Start a topicI've updated my credit card info but I still cannot listen to my starred songs on my iPhone. I have tried to update to premium but it still says that I can only listen to the radio... what's the deal?
Casual Listener
I've updated my credit card info but I still cannot listen to my starred songs on my iPhone. I have tried to update to premium but it still says that I can only listen to the radio... what's the deal?
Sam
Spotify
526 Views
3 replies
0 likes
Hello I signed up to use Spotify a few years ago, with a username "hchau". A month ago, I accidentally linked my Facebook account to my Spotify account, which appears to have caused problems with logging into my original Spotify account. - I do NOT w...
Visitor
Hello I signed up to use Spotify a few years ago, with a username "hchau". A month ago, I accidentally linked my Facebook account to my Spotify account, which appears to have ca...
Sam
Spotify
763 Views
3 replies
1 likes
For some reason I cannot purchase a premium account. Subscribed to 30 day trial but has now gone back to free Spotify and won't let me upgrade. Have tried to contact "support" team but no reply!
Newbie
For some reason I cannot purchase a premium account. Subscribed to 30 day trial but has now gone back to free Spotify and won't let me upgrade. Have tried to contact "support" team but no reply!
David
Spotify Legend
345 Views
1 replies
0 likes
Hey!Well, I've created myself a new Facebook account, problem is, Spotify is still linked to my other one.First of all, I didn't sign up to Spotify with facebook account, it was already created before they linked, so it should be possible to link Spo...
Casual Listener
Hey! Well, I've created myself a new Facebook account, problem is, Spotify is still linked to my other one. First of all, I didn't sign up to Spotify with facebook account, it was already created...
willsaug
Casual Listener
700 Views
2 replies
0 likes
Today I checked my spotify and wanted to add a song. And all a sudden als my playlist (2 year work) are gone! And now I have 4 playlistst that are not mine. If i check my most played songs i see it is my account with picture. But beside that all my p...
Casual Listener
Today I checked my spotify and wanted to add a song. And all a sudden als my playlist (2 year work) are gone! And now I have 4 playlistst that are not mine. If i check my most played...
hopje123
Casual Listener
352 Views
1 replies
0 likes
Hi spotify, I'd like to meet the genius who decided it was nice to default everyone who registers through facebook as a bunch of random numbers. I really like seeing my friends show up as random numerics. I guess customers are so important to spotify...
Newbie
Hi spotify, I'd like to meet the genius who decided it was nice to default everyone who registers through facebook as a bunch of random numbers. I really like seeing my friends show up as random nume...
banzai
Newbie
842 Views
2 replies
1 likes
Ok, so if I have song locally and it's also available on Spotify, when I play it from Spotify does it play Spotify file or my local file?Also, similar question: if I save file to a playlist and download it to my mobile for offline use, will it downlo...
Regular
Ok, so if I have song locally and it's also available on Spotify, when I play it from Spotify does it play Spotify file or my local file? Also, similar question: if I save file to a playlist and d...
Liam
Community Legend
1252 Views
1 replies
0 likes
Hi! I've had spotify premium since may last year and it has all worked fine until I had to change the card I was paying with (it expired) I changed the information for payment and it worked fine for about 1 month until now when it all of the sudden s...
Newbie
Hi! I've had spotify premium since may last year and it has all worked fine until I had to change the card I was paying with (it expired) I changed the information for payment and it worked fine fo...
Liam
Community Legend
505 Views
1 replies
0 likes
I have read a number of entries about deleting the account. I followed the instructions adding .del at the end of my email but the account is still there. The username is jamogoqui and the email address is [email protected]. Can you please help...
Newbie
I have read a number of entries about deleting the account. I followed the instructions adding .del at the end of my email but the account is still there. The username is jamogoqui and the email addr...
Liam
Community Legend
352 Views
1 replies
0 likes
I was happily using Spotify up to yesterday when I was suddenly switched to free service. I last paid on the 28th August so I was pretty baffled and annoyed to be getting adverts thrown at me for something I have paid for. I realised after this that ...
Casual Listener
I was happily using Spotify up to yesterday when I was suddenly switched to free service. I last paid on the 28th August so I was pretty baffled and annoyed to be getting adverts thrown at me for som...
Richard
Community Legend
1163 Views
10 replies
0 likes
Hi -I was listening to this playlist: Best of Doo Wop (2007)by Various Artists2007 Goldenlane Records. It has like 3 discs of music, and its great ,but the song/artists are mismatched, so you click on a song, and its really the song that is before or...
Newbie
Hi - I was listening to this playlist: Best of Doo Wop (2007) by Various Artists 2007 Goldenlane Records. It has like 3 discs of music, and its great ,but the song/artists are mi...
bassopr0fundo
Casual Listener
548 Views
1 replies
0 likes
I thought i canceled my subscription last month. Only to be charged again this month. I tried again to cancel and it tells me to enter my password to finalize cancellation. When i enter password it brings me to a screen to download program. I emailed...
Newbie
I thought i canceled my subscription last month. Only to be charged again this month. I tried again to cancel and it tells me to enter my password to finalize cancellation. When i enter password it b...
317 Views
0 replies
0 likes
I have had premium for a few months. Then I got a new card and forgot to change the card number on my payment information, of course spotify stopped working. However, I have now changed the card number and tried to pay for premium again but it just w...
Regular
I have had premium for a few months. Then I got a new card and forgot to change the card number on my payment information, of course spotify stopped working. However, I have now changed the card numb...
Hanne91
Regular
570 Views
3 replies
0 likes
Can anyone help ? Paid for 40 downloads. Money taken out of account, but no downloads? Have logged out of account and back in again but downloads are not showing. Have contacted spotify and have had no reply. Not a very good service me thinks and am ...
Casual Listener
Can anyone help ? Paid for 40 downloads. Money taken out of account, but no downloads? Have logged out of account and back in again but downloads are not showing. Have contacted spo...
273 Views
0 replies
0 likes
Not sure what's going on with this one, but it's a bit odd. I've been listening to Bon Iver of late, over the past few days or so. 'For Emma, Forever Ago' in the main, as it happens. Spotify will play the first four tracks without any problem, but on...
Casual Listener
Not sure what's going on with this one, but it's a bit odd. I've been listening to Bon Iver of late, over the past few days or so. 'For Emma, Forever Ago' in the main, as it happens. S...
Roy_Davis
Casual Listener
712 Views
2 replies
0 likes
Hi There, I made a mistake on subscription. I was meant to subscribe on my mobile and I didnt realise that I was signing up on the desktop version so I cancelled the subscription right away. Is there anyway to check that its cancelled and my money wi...
Newbie
Hi There, I made a mistake on subscription. I was meant to subscribe on my mobile and I didnt realise that I was signing up on the desktop version so I cancelled the subscription right awa...
David
Spotify Legend
323 Views
1 replies
0 likes
HelloI'm trying to figure out whether this is a Facebook scam or not. It most likely is. Check out this URL: http://gratisspotify.net/The registrant of the domain is some Danish guy: Administrative Contact: Larsen, Patrick [email protected] Birkeheg...
Music Fan
Hello I'm trying to figure out whether this is a Facebook scam or not. It most likely is. Check out this URL: http://gratisspotify.net/ The registrant of the domain is some Danish guy: ...
David
Spotify Legend
1891 Views
1 replies
0 likes
Hi I notice on my credit card statement that I have been billed twice the the month of September if someone could please look into this for me would be much appreciated.
Newbie
Hi I notice on my credit card statement that I have been billed twice the the month of September if someone could please look into this for me would be much appreciated.
David
Spotify Legend
390 Views
1 replies
0 likes
I recently synced my music to my tablet and phone, now my PC is saying offline access withdrawn I have a feeling this is because my old iphone is still connected is there any thing that can be done about this?
Newbie
I recently synced my music to my tablet and phone, now my PC is saying offline access withdrawn I have a feeling this is because my old iphone is still connected is there any thing that can be done a...
299 Views
0 replies
0 likes
We are using the program here on our desktop. Now my partner is at the moment in another country for a month holiday and wants to listen to Spotify over there on his laptop. I took especially the Ultimate package, so hat he could log on to the progra...
Newbie
We are using the program here on our desktop. Now my partner is at the moment in another country for a month holiday and wants to listen to Spotify over there on his laptop. I took especia...
1724 Views
0 replies
0 likes