Won't upgrade to premium
Hi,I paid for spotify premium but my PC version as well as iPhone version both keep saying I need to upgrade to stream on demand. I even recieved a receipt on my email. Help?
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Start a topicHi,I paid for spotify premium but my PC version as well as iPhone version both keep saying I need to upgrade to stream on demand. I even recieved a receipt on my email. Help?
Newbie
Hi, I paid for spotify premium but my PC version as well as iPhone version both keep saying I need to upgrade to stream on demand. I even recieved a receipt on my email. Help?
user-removed
Not applicable
461 Views
2 replies
0 likes
Renewed my Premium sub... still cant play anything.
Casual Listener
Renewed my Premium sub... still cant play anything.
user-removed
Not applicable
782 Views
7 replies
0 likes
I just upgraded to Premium but can't play any songs on my existing playlist on my phone. I have reinstalled the app and I login with my username jakorfha. Not my email address. Please help.
Newbie
I just upgraded to Premium but can't play any son gs on my existing playlist on my phone. I have reinstalled the app and I login with my username jakorfha. Not my email address. Please help.
user-removed
Not applicable
325 Views
1 replies
0 likes
I just upgraded to Premium but if I login with my email, my Windows phone says I need premium. I tried to login with the user number on the receipt and in that case, it says invalid user name.
Newbie
I just upgraded to Premium but if I login with my email, my Windows phone says I need premium. I tried to login with the user number on the receipt and in that case, it says invalid user name.
user-removed
Not applicable
613 Views
1 replies
0 likes
I upgraded to Premium (30 day free trial advertised). On the desktop I still get ads and the annoying popups telling me to upgrade and on my phone it says feature is only available for Spotify Premium. If I select one of the ads again to upgrade it s...
Music Fan
I upgraded to Premium (30 day free trial advertised). On the desktop I still get ads and the annoying popups telling me to upgrade and on my phone it says feature is only available for Spotify Premiu...
user-removed
Not applicable
554 Views
2 replies
0 likes
WHY IS IT NOT WORKING!!!! LOTS OF PEOPLE ARE NOT GETTING THE SERVICES YOU INCESSANTLY ADVERTISED. FIX IT!!!!!!!!
Newbie
WHY IS IT NOT WORKING!!!! LOTS OF PEOPLE ARE NOT GETTING THE SERVICES YOU INCESSANTLY ADVERTISED. FIX IT!!!!!!!!
user-removed
Not applicable
351 Views
1 replies
0 likes
I have just purchased a Premium account but it has not yet updated within the program or my phone. Have i missed somthing?Could someone please help?
Regular
I have just purchased a Premium account but it has not yet updated within the program or my phone. Have i missed somthing? Could someone please help?
user-removed
Not applicable
630 Views
3 replies
0 likes
I just bought premium on my iPhone, and whenever I try to listen to anything on the app, it tells me I'm not a premium member. I have the email confirmation, and I've logged out/in and everything.
Newbie
I just bought premium on my iPhone, and whenever I try to listen to anything on the app, it tells me I'm not a premium member. I have the email confirmation, and I've logged out/in and everything.
user-removed
Not applicable
492 Views
3 replies
0 likes
Does anybody have a telephone number for live support for spotify?
Newbie
Does anybody have a telephone number for live support for spotify?
user-removed
Not applicable
377 Views
1 replies
0 likes
Free 30 day premium is not working on my iPhone!! If it's not gona work I refuse to pay $10 a month for it!
Casual Listener
Free 30 day premium is not working on my iPhone!! If it's not gona work I refuse to pay $10 a month for it!
254 Views
0 replies
0 likes
I don't use the facebook account that my spotify account is linked to so i would like to have an account with a different facebook account but i don't want to lose all of my saved playlists and I'm already paying for premium on my current account, Is...
Newbie
I don't use the facebook account that my spotify account is linked to so i would like to have an account with a different facebook account but i don't want to lose all of my saved playlists and I'm a...
305 Views
0 replies
0 likes
I have no user I'd or password to login to my free 30 days! How do I fix this??
Casual Listener
I have no user I'd or password to login to my free 30 days! How do I fix this??
239 Views
0 replies
0 likes
Hi, i've upgraded to a premium account but am unable to play music on my mobile. I am using an iphone 3, I've tried logging out and back into my account and I've also tried deleting and reinstalling the app. any other suggestions?
Newbie
Hi, i've upgraded to a premium account but am unable to play music on my mobile. I am using an iphone 3, I've tried logging out and back into my account and I've also tried deleting and...
263 Views
0 replies
0 likes
I was gifted 6 months of premium. I have none of the premium benefits after redeeming the gift (none on CPU or phone).
Newbie
I was gifted 6 months of premium. I have none of the premium benefits after redeeming the gift (none on CPU or phone).
249 Views
0 replies
0 likes
After having the 48 hour trial on my mobile I decided to upgrae to premium, but now when I long into the spotify app it tells me the following: "Your free tial has expired. To Continue streaming music, you'll need Spotify Premium" How do I fix this a...
Newbie
After having the 48 hour trial on my mobile I decided to upgrae to premium, but now when I long into the spotify app it tells me the following: "Your free tial has expired. To Continue str...
342 Views
0 replies
1 likes
Servus, i updated a few songs to my playlist, but spotify is importing the songs i got on my pc to the playlist instead of the spotify arsenal or whatever. So, friends are listening to my playlist but cant listen to the songs which are imported from ...
Visitor
Servus, i updated a few songs to my playlist, but spotify is importing the songs i got on my pc to the playlist instead of the spotify arsenal or whatever. So, friends are liste...
262 Views
0 replies
0 likes
Just paid the 10 dollars but it still says that I have not and took the money from my bank
Newbie
Just paid the 10 dollars but it still says that I have not and took the money from my bank
286 Views
0 replies
0 likes
Hi there. i have recently subscribed to Spotify Premium on my desktop. previously i had a free trial on my mobile. i cant seem to link up the new premium subscription with the app on my iphone. i have deleted the app and reinstalled and it says "Spot...
Newbie
Hi there. i have recently subscribed to Spotify Premium on my desktop. previously i had a free trial on my mobile. i cant seem to link up the new premium subscription with the app on my iphone. i hav...
Desi
Casual Listener
635 Views
2 replies
0 likes
Hi.... I'm a danish resident, travelling to Italy for a few month. Will I be able to use my spotify premium on my Iphone, i.e. both in offline mode and in online mode when wifi is awailable? Kind Regards
Newbie
Hi.... I'm a danish resident, travelling to Italy for a few month. Will I be able to use my spotify premium on my Iphone, i.e. both in offline mode and in online mode when wifi is awailable?...
Dinosrules
Casual Listener
5129 Views
6 replies
0 likes
All of my playlists erased (except one) on my computer! I was able to still play them on my iphone for a few days, but today my spotify on my phone started fastfowarding every ten seconds so to stop this I uninstalled spotify and reinstalled. Now whe...
Casual Listener
All of my playlists erased (except one) on my computer! I was able to still play them on my iphone for a few days, but today my spotify on my phone started fastfowarding every ten seconds so to...
297 Views
0 replies
0 likes