Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782209 Views

18 replies

29 likes

  • 782209 Views
  • 18 replies
  • 29 likes

HELP ME PLEASE :(

Some one else is listening my spotify because I forgot my spotify online in some guy's computer. Now I can't listen music when he is listening... Any help here? Not so cool

Newbie

Some one else is listening my spotify because I forgot my spotify online  in some guy's computer. Now I can't listen music when he is listening... Any help here? Not so cool 😞

Sam

Spotify

357 Views

2 replies

0 likes

  • 357 Views
  • 2 replies
  • 0 likes

Upgrade to premium hasn't registered

Hi there, I recently upgraded my account from Free user to Premium. When I purchased it the site was telling me I could upgrade unless I logged into my desktop NOT as an administrator. I set a new user and tried again but now can't get back to the do...

Newbie

Hi there,   I recently upgraded my account from Free user to Premium. When I  purchased it the site was telling me I could upgrade unless I logged into my desktop NOT as an administrato...

Richard

Community Legend

333 Views

2 replies

0 likes

  • 333 Views
  • 2 replies
  • 0 likes

Solved!! CHARGED TWO TIMES FOR CANCELLING MY SUBSCRIPTION!!

SOMEONE NEEDS TO STOP THESE PAYMENTS. THIS IS GOING TO PUT MY ACCOUNT INTO NEGATIVE NUMBERS. WHY IS THERE NO HELP LINE TELEPHONE NUMBER?! How can you people run a business like this? I'm taking my business elsewhere I want my money BACK. I want a REF...

Casual Listener

SOMEONE NEEDS TO STOP THESE PAYMENTS. THIS IS GOING TO PUT MY ACCOUNT INTO NEGATIVE NUMBERS.   WHY IS THERE NO HELP LINE TELEPHONE NUMBER?!   How can you people run a business like ...

Richard

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Have been charged for one months Umlimited Subscription and it wont let me donwload anything!1

Hi I subscribed to the 'umlimited' spotify and it has charged me £4.99 and said I have this until the 5th September 2012, I then unsubscribed and it wont let me download anything. Surely as I have been charged, I shoud still be able to use the 'umlim...

Casual Listener

Hi   I subscribed to the 'umlimited' spotify and it has charged me £4.99 and said I have this until the 5th September 2012, I then unsubscribed and it wont let me download anything. Sur...

Sam

Spotify

492 Views

6 replies

0 likes

  • 492 Views
  • 6 replies
  • 0 likes

Privacy worries and facebook linking

Just some short feedback as I am cancelling my Spotify subscription at the end of this month due to the poor privacy offered to paying customers. I will move to Rdio for the time being as they recently launched in Finland. I will consider returning i...

Casual Listener

Just some short feedback as I am cancelling my Spotify subscription at the end of this month due to the poor privacy offered to paying customers. I will move to Rdio for the time being as they recent...

Stupify

Community Legend

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes

Double charged, inactive account.

Hi I'm subscribing through my mobile service provider Telia here in Sweden. When I noticed that I've been charged for Spotify 2 times per months for 8 months i asked them to cancel one of the subscriptions (according to them it looked like i had 2 ac...

Newbie

Hi   I'm subscribing through my mobile service provider Telia here in Sweden. When I noticed that I've been charged for Spotify 2 times per months for 8 months i asked them to cancel one o...

meahtenoha

Spotify

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Over capacity on number of devices

I've gone through my fair share of phones since signing up for Spotify premium, so now when I log into my newest one, it automatically logs me out and I'm unable to play any of my playlists or even search for music. If I can't use it on this phone I ...

Newbie

I've gone through my fair share of phones since signing up for Spotify premium, so now when I log into my newest one, it automatically logs me out and I'm unable to play any of my playlists or even s...

MattSuda

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Cancelling This Months Spotify

I recently found out that I don't have enough money to pay for this month and it was suppose to be cancelled today. Can I have in any way this whole month cancelled cause if they do take the money out it will put my bank balance in the negative and w...

Casual Listener

I recently found out that I don't have enough money to pay for this month and it was suppose to be cancelled today. Can I have in any way this whole month cancelled cause if they do take the money ou...

MattSuda

Spotify Star

379 Views

3 replies

0 likes

  • 379 Views
  • 3 replies
  • 0 likes

Random Playlists disappearing

I logged into my Spotify to discover several of my playlists were gone. It seems random (not alphabetical), though my largest playlists were the ones spared. Is there anyway to bring them back? I really liked them =(

Newbie

I logged into my Spotify to discover several of my playlists were gone. It seems random (not alphabetical), though my largest playlists were the ones spared. Is there anyway to bring them back? I rea...

MattSuda

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Solved!! Need help now!

I've been activating Spotify Premium and on my account online it says that I got it, but when I start the program and Spotify on my iPhone it still got Spotify Free. Why doesn't work?? I really need it to work quite now, because my 10 hours is used a...

Casual Listener

I've been activating Spotify Premium and on my account online it says that I got it, but when I start the program and Spotify on my iPhone it still got Spotify Free. Why doesn't work?? I really need ...

MattSuda

Spotify Star

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

I can't listen to Spotify

Okay, so I've tried this many times before. For some reason Spotify tells me that I've used my time of the day and it keeps telling me that for the next couble of days (3-5) so I can't listen to any music. I don't get it I thougt Spotify was a free m...

Newbie

Okay, so I've tried this many times before. For some reason Spotify tells me that I've used my time of the day and it keeps telling me that for the next couble of days (3-5) so I can't listen to any ...

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Facebook login issues

I recently got spotify through my facebook account and was told that i could use my email address as my username.. I know i've entered my password correctly and I have entered both my email address and the numbered code i was given as a username. It ...

Newbie

I recently got spotify through my facebook account and was told that i could use my email address as my username.. I know i've entered my password correctly and I have entered both my email addre...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Charged twice! this is not fair!

You spotify have charged my twice Order IDDateProduct descriptionPrice 98752643019 2012-08-05 1 month of Spotify Unlimited £4.99 98752612014 2012-08-05 1 month of Spotify Unlimited £4.99 I have got in contact you via email "contact us" im quite annoy...

Casual Listener

You spotify have charged my twice Order ID Date Product description Price 98752643019 2012-08-05 1 month of Spotify Unlimited £4.99 98752612014 2012-08-05 1 month o...

Liam

Community Legend

557 Views

3 replies

0 likes

  • 557 Views
  • 3 replies
  • 0 likes

moneybookers creditcard declined!!!

Hi all, I'm trying to enable the 30 days trial of spotify Austria with my moneybookers mastercard. But when i try to register my card I receive the following message: Declined, please check or change payment details. Since moneybookers is a UK Compan...

Casual Listener

Hi all,   I'm trying to enable the 30 days trial of spotify Austria with my moneybookers mastercard. But when i try to register my card I receive the following message: Declined, please...

Sam

Spotify

1542 Views

1 replies

0 likes

  • 1542 Views
  • 1 replies
  • 0 likes

Time limit on beta account?

Hi!My account was created via an invite code when Spotify still was in the beta phase.Now what I know is that these account wasn't affected by the timelimit when the time and 5-plays/track limits was introduced.I know that the last limit is gone and ...

Casual Listener

Hi! My account was created via an invite code when Spotify still was in the beta phase. Now what I know is that these account wasn't affected by the timelimit when the time and 5-plays/track limits...

Sam

Spotify

752 Views

3 replies

0 likes

  • 752 Views
  • 3 replies
  • 0 likes

Double payment?

I unsubscribed my Spotify Account whan I had until march25th left. Then I Resubscribed and Spotify took another monthly 99SEK from my account. I'm counting on that I won't have to pay double even thou I unsubscribed. Has anyone else seen this problem...

Casual Listener

I unsubscribed my Spotify Account whan I had until march25th left. Then I Resubscribed and Spotify took another monthly 99SEK from my account. I'm counting on that I won't have to pay double even tho...

Sam

Spotify

793 Views

3 replies

0 likes

  • 793 Views
  • 3 replies
  • 0 likes

i want to delete my spotify account but im connected to facebook

i want to delete my account and i keep getting told to go to contact form and it doesnt work, spotify keep sending me links to here. Help?

Visitor

i want to delete my account and i keep getting told to go to contact form and it doesnt work, spotify keep sending me links to here. Help?

Sam

Spotify

596 Views

2 replies

0 likes

  • 596 Views
  • 2 replies
  • 0 likes

Paid for Unlimited, have receipt, Spotify says I have Free

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account. Someone help, or cancel my account now, please. Thanks.

Visitor

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account.  Someone help, or cancel ...

Sam

Spotify

640 Views

4 replies

0 likes

  • 640 Views
  • 4 replies
  • 0 likes

cross platform usage - premium account not recognised

Hello, I purchased a premium account on my Mac. Every now and then I have to use my PC for other pieces of work. If I use spotify on my PC I still get adverts even though I'm logged in with the same account I purchased my subscription through. Is the...

Casual Listener

Hello,   I purchased a premium account on my Mac. Every now and then I have to use my PC for other pieces of work. If I use spotify on my PC I still get adverts even though I'm logged in wit...

Sam

Spotify

842 Views

4 replies

0 likes

  • 842 Views
  • 4 replies
  • 0 likes

Album Won't Play In Spotify, HELP!

Hey, So I downloaded 3 of the Weeknd's albums off of their website onto my computer, which I thought was pretty cool that he does. For some reason, though, one of the albums (House of Balloons) will not play in Spotify. I tried deleting it and downlo...

Music Fan

Hey,   So I downloaded 3 of the Weeknd's albums off of their website onto my computer, which I thought was pretty cool that he does.  For some reason, though, one of the albums (House of ...

Dinler

Casual Listener

1899 Views

6 replies

1 likes

  • 1899 Views
  • 6 replies
  • 1 likes