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Double charged, inactive account.

Hi I'm subscribing through my mobile service provider Telia here in Sweden. When I noticed that I've been charged for Spotify 2 times per months for 8 months i asked them to cancel one of the subscriptions (according to them it looked like i had 2 ac...

Newbie

Hi   I'm subscribing through my mobile service provider Telia here in Sweden. When I noticed that I've been charged for Spotify 2 times per months for 8 months i asked them to cancel one o...

meahtenoha

Spotify

444 Views

1 replies

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Over capacity on number of devices

I've gone through my fair share of phones since signing up for Spotify premium, so now when I log into my newest one, it automatically logs me out and I'm unable to play any of my playlists or even search for music. If I can't use it on this phone I ...

Newbie

I've gone through my fair share of phones since signing up for Spotify premium, so now when I log into my newest one, it automatically logs me out and I'm unable to play any of my playlists or even s...

MattSuda

Spotify Star

398 Views

1 replies

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Cancelling This Months Spotify

I recently found out that I don't have enough money to pay for this month and it was suppose to be cancelled today. Can I have in any way this whole month cancelled cause if they do take the money out it will put my bank balance in the negative and w...

Casual Listener

I recently found out that I don't have enough money to pay for this month and it was suppose to be cancelled today. Can I have in any way this whole month cancelled cause if they do take the money ou...

MattSuda

Spotify Star

459 Views

3 replies

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Random Playlists disappearing

I logged into my Spotify to discover several of my playlists were gone. It seems random (not alphabetical), though my largest playlists were the ones spared. Is there anyway to bring them back? I really liked them =(

Newbie

I logged into my Spotify to discover several of my playlists were gone. It seems random (not alphabetical), though my largest playlists were the ones spared. Is there anyway to bring them back? I rea...

MattSuda

Spotify Star

344 Views

1 replies

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Solved!! Need help now!

I've been activating Spotify Premium and on my account online it says that I got it, but when I start the program and Spotify on my iPhone it still got Spotify Free. Why doesn't work?? I really need it to work quite now, because my 10 hours is used a...

Casual Listener

I've been activating Spotify Premium and on my account online it says that I got it, but when I start the program and Spotify on my iPhone it still got Spotify Free. Why doesn't work?? I really need ...

MattSuda

Spotify Star

630 Views

3 replies

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I can't listen to Spotify

Okay, so I've tried this many times before. For some reason Spotify tells me that I've used my time of the day and it keeps telling me that for the next couble of days (3-5) so I can't listen to any music. I don't get it I thougt Spotify was a free m...

Newbie

Okay, so I've tried this many times before. For some reason Spotify tells me that I've used my time of the day and it keeps telling me that for the next couble of days (3-5) so I can't listen to any ...

279 Views

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Facebook login issues

I recently got spotify through my facebook account and was told that i could use my email address as my username.. I know i've entered my password correctly and I have entered both my email address and the numbered code i was given as a username. It ...

Newbie

I recently got spotify through my facebook account and was told that i could use my email address as my username.. I know i've entered my password correctly and I have entered both my email addre...

329 Views

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Charged twice! this is not fair!

You spotify have charged my twice Order IDDateProduct descriptionPrice 98752643019 2012-08-05 1 month of Spotify Unlimited £4.99 98752612014 2012-08-05 1 month of Spotify Unlimited £4.99 I have got in contact you via email "contact us" im quite annoy...

Casual Listener

You spotify have charged my twice Order ID Date Product description Price 98752643019 2012-08-05 1 month of Spotify Unlimited £4.99 98752612014 2012-08-05 1 month o...

Liam

Community Legend

642 Views

3 replies

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moneybookers creditcard declined!!!

Hi all, I'm trying to enable the 30 days trial of spotify Austria with my moneybookers mastercard. But when i try to register my card I receive the following message: Declined, please check or change payment details. Since moneybookers is a UK Compan...

Casual Listener

Hi all,   I'm trying to enable the 30 days trial of spotify Austria with my moneybookers mastercard. But when i try to register my card I receive the following message: Declined, please...

Sam

Spotify

1599 Views

1 replies

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Time limit on beta account?

Hi!My account was created via an invite code when Spotify still was in the beta phase.Now what I know is that these account wasn't affected by the timelimit when the time and 5-plays/track limits was introduced.I know that the last limit is gone and ...

Casual Listener

Hi! My account was created via an invite code when Spotify still was in the beta phase. Now what I know is that these account wasn't affected by the timelimit when the time and 5-plays/track limits...

Sam

Spotify

886 Views

3 replies

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Double payment?

I unsubscribed my Spotify Account whan I had until march25th left. Then I Resubscribed and Spotify took another monthly 99SEK from my account. I'm counting on that I won't have to pay double even thou I unsubscribed. Has anyone else seen this problem...

Casual Listener

I unsubscribed my Spotify Account whan I had until march25th left. Then I Resubscribed and Spotify took another monthly 99SEK from my account. I'm counting on that I won't have to pay double even tho...

Sam

Spotify

893 Views

3 replies

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i want to delete my spotify account but im connected to facebook

i want to delete my account and i keep getting told to go to contact form and it doesnt work, spotify keep sending me links to here. Help?

Visitor

i want to delete my account and i keep getting told to go to contact form and it doesnt work, spotify keep sending me links to here. Help?

Sam

Spotify

661 Views

2 replies

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Paid for Unlimited, have receipt, Spotify says I have Free

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account. Someone help, or cancel my account now, please. Thanks.

Visitor

I had a free account on another computer, upgraded to Unlimited, downloaded the software, paid and received confirmation, yet Spotify still shows I have a Free account.  Someone help, or cancel ...

Sam

Spotify

745 Views

4 replies

0 likes

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cross platform usage - premium account not recognised

Hello, I purchased a premium account on my Mac. Every now and then I have to use my PC for other pieces of work. If I use spotify on my PC I still get adverts even though I'm logged in with the same account I purchased my subscription through. Is the...

Casual Listener

Hello,   I purchased a premium account on my Mac. Every now and then I have to use my PC for other pieces of work. If I use spotify on my PC I still get adverts even though I'm logged in wit...

Sam

Spotify

993 Views

4 replies

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Album Won't Play In Spotify, HELP!

Hey, So I downloaded 3 of the Weeknd's albums off of their website onto my computer, which I thought was pretty cool that he does. For some reason, though, one of the albums (House of Balloons) will not play in Spotify. I tried deleting it and downlo...

Music Fan

Hey,   So I downloaded 3 of the Weeknd's albums off of their website onto my computer, which I thought was pretty cool that he does.  For some reason, though, one of the albums (House of ...

Dinler

Casual Listener

2108 Views

6 replies

1 likes

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Song Vanished

So, I was listening to a playlist the other day and it had about 13 songs on it. I went back to the same playlist and it is now missing 6 songs. These songs cannot even be found in all of spotify. Where could they have gone? Is there some sort of not...

Newbie

So, I was listening to a playlist the other day and it had about 13 songs on it.  I went back to the same playlist and it is now missing 6 songs. These songs cannot even be found in all of ...

MattSuda

Spotify Star

1637 Views

4 replies

1 likes

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Solved!! Mobile app started premium trial without asking

Seeing the ad in Spotify that radio was now available for free on Android in the US, I clicked on it and was led to install the official Spotify app on my Android phone. So when I ran the app and logged in to it, I was surprised to see it tell me tha...

Casual Listener

Seeing the ad in Spotify that radio was now available for free on Android in the US, I clicked on it and was led to install the official Spotify app on my Android phone.  So when I ran the app a...

MattSuda

Spotify Star

1736 Views

3 replies

0 likes

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Can't change email

On my spotify account I'm using email which is not my main anymore. But when I try to change it to current email it says I already have account on the new one. But that account is old and I don't remember it. When I try to reset password it says ther...

Newbie

On my spotify account I'm using email which is not my main anymore. But when I try to change it to current email it says I already have account on the new one. But that account is old and I don't r...

MattSuda

Spotify Star

550 Views

1 replies

0 likes

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disable facebook account

i dont want to use facebook any longer im going to disable my account , but when i do i can't login to spotify whats the alternative because i pay for spotify but am forced to stay enabled on facebook to use since i signed up with a facebook account

Newbie

i dont want to use facebook any longer im going to disable my account , but when i do i can't login to spotify whats the alternative because i pay for spotify but am forced to stay enabled on faceboo...

Stupify

Community Legend

1152 Views

2 replies

1 likes

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Solved!! wanting to upgrade but hesitant

Alright so I really want to buy Premium that way I can listen without ads and everything else but I was wondering: If I have the app open on my iPhone, and my girlfriend logs in with my account on her iPhone (not using offline downloading mode) will ...

Casual Listener

Alright so I really want to buy Premium that way I can listen without ads and everything else but I was wondering: If I have the app open on my iPhone, and my girlfriend logs in with my account on ...

MattSuda

Spotify Star

870 Views

3 replies

0 likes

  • 870 Views
  • 3 replies
  • 0 likes