Archived content

How do you get an answer?

I have contacted support twice about being unable to get back onto my account and am yet to get an answer Any ideas? Customer support seems to be seriously lacking in some cases and I don't think this is a service I'll want to pay for in the future.

Cross Country Library ?

Hey. My mate and I, who are both on the UK spotify account don't have access to the same library. He's travelling right now, and he can listen to some albums that dont appear in my library ? Is there an explaination to why this would happen ? Cheers.

I cant log in to my account on my mobilephone

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or username. To make sure spotify works on my phone ( I ...

Starred List Incomplete

Hi, I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawling through searching for all the songs it would be a massive ...

Account deletion

Please delete my account.

Playlists gone if I use my spotify on another computer?

Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken.I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I always do) without problem and nothing. Every playlist was...

I get charged for 2 Spotify premium every month. I only have one premium account

Help! I unsubscribed from Spotify premium, but it charges me!!

So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone. A few days later i get on my regular FREE account ...

New to Spotify, please help

Hi. Could anyone tell me how to get rid of the album covers in my list? Many thanks

Friendlist undefined

Hi there,i have a problem with my friendlist, if i click on it, it just says "Undefined" and i can't see anyone of my friend which have Spotify. Does anybody knows whats the problem with it?

Old account subscribed to collaborative playlist by itself

Hi! Two days ago I received an e-mail telling me about the account "notsri" (my old account) subscribing to one of my "collaborative playlists". I don't use the account "notsri" anymore, so I haven't subscribed to anything, and how could my "collabor...

Two Facebook accounts linked to same Spotify account

Hi there,Some how, my wife and I are using the same Spotify account... as in both of our Facebook pages are linked to the same account.I tried removing the Spotify app from her Facebook page and signing her up for her own premium account. In doing so...

contact not working (want to delete my account immediately)

hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do this and have it done now because i am now using my husban...

How to get device password

I do not understand what I should do. My account was created by Facebook, and I just upgradeed my account. When I click the link it brings me to Edit my Profile, but is says nothing about submit for device password. I am planning to use this on Sonos...

Payment failiure! :(

Hey, I have been paying for spotify premium for a year now. And suddenly I get this message "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment d...

Accidentally bought premium

Hi.....I accidentally bought spotify premium, is there anyway to cancel the payment?

bought unlimited, but did not recive it.

Hey, I bought spotify unlimited and i havent recived it. still getting commercials and such. been useing it for ages flawless, but now its gone all wrong. any suggetions on what to do too fix it ?