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Wrong Facebook-account has been added to my Spotify-account

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

Casual Listener

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

s037ye

Casual Listener

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2 replies

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How do you get an answer?

I have contacted support twice about being unable to get back onto my account and am yet to get an answer Any ideas? Customer support seems to be seriously lacking in some cases and I don't think this is a service I'll want to pay for in the future.

Casual Listener

I have contacted support twice about being unable to get back onto my account and am yet to get an answer   Any ideas? Customer support seems to be seriously lacking in some cases and I do...

user-removed

Not applicable

485 Views

3 replies

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Cross Country Library ?

Hey. My mate and I, who are both on the UK spotify account don't have access to the same library. He's travelling right now, and he can listen to some albums that dont appear in my library ? Is there an explaination to why this would happen ? Cheers.

Casual Listener

Hey.    My mate and I, who are both on the UK spotify account don't have access to the same library.   He's travelling right now, and he can listen to some albums that dont app...

323 Views

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I cant log in to my account on my mobilephone

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or username. To make sure spotify works on my phone ( I ...

Newbie

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or us...

ti3gib

Casual Listener

378 Views

1 replies

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Starred List Incomplete

Hi, I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawling through searching for all the songs it would be a massive ...

Casual Listener

Hi,   I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawl...

CreggyP

Casual Listener

349 Views

1 replies

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Account deletion

Please delete my account.

Visitor

Please delete my account.

458 Views

0 replies

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Playlists gone if I use my spotify on another computer?

Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken.I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I always do) without problem and nothing. Every playlist was...

Visitor

Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken. I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I alway...

353 Views

0 replies

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Help! I unsubscribed from Spotify premium, but it charges me!!

So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone. A few days later i get on my regular FREE account ...

Regular

So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone....

Richard

Community Legend

1376 Views

4 replies

1 likes

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Solved!! delete account

I want to delete my account, so I added ".del" to my emailadress 6 days ago: on which my account should be have been deleted within 48 hours. But it's still there...... Can somebody take action? thanx

Visitor

I want to delete my account, so I added ".del" to my emailadress 6 days ago: on which my account should be have been deleted within 48 hours. But it's still there......   Can somebody take act...

Richard

Community Legend

1691 Views

9 replies

0 likes

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New to Spotify, please help

Hi. Could anyone tell me how to get rid of the album covers in my list? Many thanks

Newbie

Hi. Could anyone tell me how to get rid of the album covers in my list? Many thanks

292 Views

0 replies

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Friendlist undefined

Hi there,i have a problem with my friendlist, if i click on it, it just says "Undefined" and i can't see anyone of my friend which have Spotify. Does anybody knows whats the problem with it?

Newbie

Hi there, i have a problem with my friendlist, if i click on it, it just says "Undefined" and i can't see anyone of my friend which have Spotify. Does anybody knows whats the problem with it?  

SteffiJones

Casual Listener

2764 Views

9 replies

1 likes

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Solved!! Spotify on Twitch.tv

HelloI am just about to dive into the ocean of livestreaming and have come across a few streams over at twitch.tv where the broadcasters have been using Spotify in the background. Either they'd be listening to their own playlist or they'd activly tak...

Casual Listener

Hello I am just about to dive into the ocean of livestreaming and have come across a few streams over at twitch.tv where the broadcasters have been using Spotify in the background. Either they'd b...

Shallaman

Casual Listener

4741 Views

2 replies

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Old account subscribed to collaborative playlist by itself

Hi! Two days ago I received an e-mail telling me about the account "notsri" (my old account) subscribing to one of my "collaborative playlists". I don't use the account "notsri" anymore, so I haven't subscribed to anything, and how could my "collabor...

Casual Listener

Hi!    Two days ago I received an e-mail telling me about the account "notsri" (my old account)  subscribing to one of my "collaborative playlists". I don't use the account "notsri...

385 Views

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Two Facebook accounts linked to same Spotify account

Hi there,Some how, my wife and I are using the same Spotify account... as in both of our Facebook pages are linked to the same account.I tried removing the Spotify app from her Facebook page and signing her up for her own premium account. In doing so...

Newbie

Hi there, Some how, my wife and I are using the same Spotify account... as in both of our Facebook pages are linked to the same account. I tried removing the Spotify app from her Facebook page an...

David

Spotify Legend

1293 Views

1 replies

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contact not working (want to delete my account immediately)

hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do this and have it done now because i am now using my husban...

Visitor

hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do thi...

user-removed

Not applicable

1887 Views

2 replies

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Solved!! Trial When I've Bought Premium

Hey I've seen this problem in the forums but no solution-Basically I've bought a premium account for a particular Facebook linked email but when I login to spotify on my iPhone it says my "trial ends in 32 days".Why am I still supposedly in a trial w...

Casual Listener

Hey I've seen this problem in the forums but no solution- Basically I've bought a premium account for a particular Facebook linked email but when I login to spotify on my iPhone it says my "trial en...

user-removed

Not applicable

1262 Views

8 replies

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How to get device password

I do not understand what I should do. My account was created by Facebook, and I just upgradeed my account. When I click the link it brings me to Edit my Profile, but is says nothing about submit for device password. I am planning to use this on Sonos...

Newbie

I do not understand what I should do. My account was created by Facebook, and I just upgradeed my account. When I click the link it brings me to Edit my Profile, but is says nothing about submit for ...

kasperlene

Casual Listener

641 Views

1 replies

0 likes

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Payment failiure! :(

Hey, I have been paying for spotify premium for a year now. And suddenly I get this message "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment d...

Newbie

Hey, I have been paying for spotify premium for a year now. And suddenly I get this message "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired,...

user-removed

Not applicable

417 Views

1 replies

0 likes

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Accidentally bought premium

Hi.....I accidentally bought spotify premium, is there anyway to cancel the payment?

Newbie

Hi.....I accidentally bought spotify premium, is there anyway to cancel the payment?

481 Views

0 replies

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