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Cancelled my account and I am still being charged for several months

I have cancelled my account several months ago. I am still being charged on my account. There is no way to address this issue. there is not a phone number to call. I need to be credited for the past 4 months of charges on my account. Where do I go to...

Visitor

I have cancelled my account several months ago. I am still being charged on my account. There is no way to address this issue. there is not a phone number to call. I need to be credited for the past ...

Teresa

Roadie

3599 Views

11 replies

0 likes

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Solved!! Free spotify premium 30 day trial problem

Hello. I tried the 30 day premium trial but it only resetted the hours on my free account and nothing more.. now I have a premium account and cant buy unlimited or premium so I basicly cant listen to music since i have 0 time left on my free account ...

Visitor

Hello. I tried the 30 day premium trial but it only resetted the hours on my free account and nothing more.. now I have a premium account and cant buy unlimited or premium so I basicly cant listen to...

MattSuda

Spotify Star

1974 Views

9 replies

0 likes

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Solved!! Is the limit of 3333 offline songs set for normal, high or extreme quality ?

Hi, Maybe someone has run into this. When you've set the quality of downloading songs to extreme, is the limit still 3333 or not? I've found that when setting the DL quality to normal, more tracks can be downloaded then for the extreme setting. Also,...

Casual Listener

Hi,   Maybe someone has run into this. When you've set the quality of downloading songs to extreme, is the limit still 3333 or not?   I've found that when setting the DL quality to ...

MattSuda

Spotify Star

3791 Views

5 replies

0 likes

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  • 5 replies
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Account has been messed up for a while

I have created this account with spotify and have had no end of problems. But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly. All my play lists, all my songs and even my premium. All b...

Regular

I have created this account with spotify and have had no end of problems.   But the most recent is that I deleted Spotify's access to my facebook account and it has whiped my account completly...

MattSuda

Spotify Star

1046 Views

9 replies

0 likes

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  • 9 replies
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Can not log into my Premium account.

I can't log into my premium account and i have no idea why. I use spotify every day and these last few days have been torture. Apparently I have multiple accounts as well. I could not get my Premium account set up with facebook. The only account I ca...

Newbie

I can't log into my premium account and i have no idea why. I use spotify every day and these last few days have been torture. Apparently I have multiple accounts as well. I could not get my Premium ...

MattSuda

Spotify Star

618 Views

3 replies

0 likes

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  • 3 replies
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Solved!! HELP - MY ACCOUNT WAS CHARGED TWICE

My Paypal account was charged twice in one month by Spotify for Premium services... I sent something into customer service... It seems like this is an on going problem. I have no problem paying for the $9.99, but I do not want to be double charged ev...

Casual Listener

My Paypal account was charged twice in one month by Spotify for Premium services... I sent something into customer service... It seems like this is an on going problem. I have no problem paying for t...

MattSuda

Spotify Star

779 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Accidentally deleted my playlist / 99% of songs on playlist

Hi, i've unfortunately managed to delete about 99% of my playlist which consisted of over a thousand songs, leaving only 4-5 songs left. I'm really hoping that a moderator will reply and help me to restore the missing songs. I've read in other simila...

Casual Listener

Hi, i've unfortunately managed to delete about 99% of my playlist which consisted of over a thousand songs, leaving only 4-5 songs left.    I'm really hoping that a moderator will reply...

MattSuda

Spotify Star

2515 Views

16 replies

0 likes

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Have premium account but want to add my NUS for the discount

Hi all, I noticed today that I can get a 50% discount on the premium account with my NUS, on reading about it in the help it says about entering my NUS number but I can't see where to enter that? Could anyone help please, Thanks,Sally

Casual Listener

Hi all,   I noticed today that I can get a 50% discount on the premium account with my NUS, on reading about it in the help it says about entering my NUS number but I can't see where to enter ...

MattSuda

Spotify Star

1070 Views

6 replies

0 likes

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The Sword albums availability differs in same region on different subscriptions

This is the issue: I have Spotify Premium subscription. In my Spotify the newest The Sword album (Apocryphon) is not available and the first album (Age of Winters) is also now not longer available. However, both these albums are available to my frien...

Music Fan

This is the issue:   I have Spotify Premium subscription. In my Spotify the newest The Sword album (Apocryphon) is not available and the first album (Age of Winters) is also now not longer a...

franky_dk

Regular

1137 Views

5 replies

0 likes

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Solved!! Recover deleted starred playlist

Hi, i've deleted all the songs in my playlist "starred" yesterday evening and I'm really sad and want it back. Can somebody help me? My wife is going berserk.

Casual Listener

Hi, i've deleted all the songs in my playlist "starred" yesterday evening and I'm really sad and want it back. Can somebody help me? 😞 My wife is going berserk.

MattSuda

Spotify Star

8299 Views

18 replies

1 likes

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  • 18 replies
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Solved!! Deleted four years worth of tracks

Hello, Firstly, apologies for starting a new thread, I know there are suitable one's already such as here but I don't seem to be able to reply to them. A "practical joker" in my office decided to delete all the songs out of my biggest playlist which ...

Regular

Hello,   Firstly, apologies for starting a new thread, I know there are suitable one's already such as here but I don't seem to be able to reply to them.   A "practical joker" in my off...

MattSuda

Spotify Star

1502 Views

12 replies

0 likes

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Solved!! Spotify Premium DOESN'T Work!!!!

Just upgraded my Spotify account to premium, have a receipt but every time I log in my account on my iPhone its still the same regular spotify! Please help or I'm going to have to cancel!

Casual Listener

Just upgraded my Spotify account to premium, have a receipt but every time I log in my account on my iPhone its still the same regular spotify! Please help or I'm going to have to cancel!

MattSuda

Spotify Star

19333 Views

111 replies

3 likes

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  • 111 replies
  • 3 likes

Cannot remove "new" notifications in the Mac app.

So, the blow horn icon in the Mac app is showing a new notification. Unfortunately, that "new" notification doesn't go away when viewed. Also, I can't clear the list of notitications. The design of that feature is STUNNINGLY bad. Others have mentione...

Casual Listener

So, the blow horn icon in the Mac app is showing a new notification. Unfortunately, that "new" notification doesn't go away when viewed. Also, I can't clear the list of notitications. The design of t...

atillman89

Newbie

1077 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

Album problems

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagine" album by John Lennon.There it was - the album. S...

Casual Listener

So, I have a lot of albums on my computer, including every Beatles album. Anyways - I have expired my 10 hour limit, so I was listening to my local files, when I saw that I could click on the "Imagin...

MattSuda

Spotify Star

708 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Starred Playlist disappeared.

Hello! I noticed some days ago, after synchronizing my phone that my starred playlist disappeared. Acctually not the whole playlist, I think that I had only 3 songs lefts. What Can I do? Thank you for helping! Chrystel

Newbie

Hello!   I noticed some days ago, after synchronizing my phone that my starred playlist disappeared. Acctually not the whole playlist, I think that I had only 3 songs lefts. What Can I do? &n...

ambervignieri

Regular

674 Views

4 replies

0 likes

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Solved!! How to Combine Accounts?

Hi there. I have a Premium Account which I previously logged onto using my Facebook account. I no longer want to use my Facebook logon details as my Spotify sign in. How do I change my Premium account so that I can log in with something other than my...

Newbie

Hi there. I have a Premium Account which I previously logged onto using my Facebook account. I no longer want to use my Facebook logon details as my Spotify sign in.   How do I change my...

MattSuda

Spotify Star

1356 Views

3 replies

0 likes

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  • 3 replies
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Solved!! No account but are deducted money from my visa

are deducted £ 99 from my bank account each month, but does not have a Spotify account, you can stop the payment? 22. aug VISA Varekjøp SPOTIFYGLOBAL/RP Reservert transaksjon 22. jul Visa 100022 Nok 99,00 Spotify Spotify Pre 25. jun Visa 100022 Nok 9...

Newbie

are deducted £ 99 from my bank account each month, but does not have a Spotify account, you can stop the payment?     22. aug  VISA Varekjøp SPOTIFYGLOBAL/RP Reservert transaksjo...

MattSuda

Spotify Star

3937 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Invalid ZIP code

Hello, I am trying to buy a premium subscription, but whenever I try to enter my zip code, it tells me it is invalid, which it is not. My acount settings are set to US, I know for certain the zip code I am entering is valid, and I have tried multiple...

Casual Listener

Hello,  I am trying to buy a premium subscription, but whenever I try to enter my zip code, it tells me it is invalid, which it is not. My acount settings are set to US, I know for certain th...

MattSuda

Spotify Star

7459 Views

4 replies

0 likes

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  • 4 replies
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Solved!! restricted content

Hi all When I'm listening to music with adult content the words have been missed out this never used to happen is there a parental control option or something that I can turn off??? Thanks for your help

Newbie

Hi all When I'm listening to music with adult content the words have been missed out this never used to happen is there a parental control option or something that I can turn off???   Thanks f...

rodneygamble

Newbie

3842 Views

4 replies

0 likes

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  • 4 replies
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Spotify is quiet!

Hello! Yesterday spotify stopped in the suddenly. Then I ordered Spotify Unlimited but it's still quiet. Why?

Casual Listener

Hello! Yesterday spotify stopped in the suddenly. Then I ordered Spotify Unlimited but it's still quiet. Why?  

HannahWhitex

Casual Listener

11883 Views

9 replies

0 likes

  • 11883 Views
  • 9 replies
  • 0 likes