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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

784953 Views

18 replies

29 likes

  • 784953 Views
  • 18 replies
  • 29 likes

"Discover" not updating, still using people I no longer follow

The "Discover" tab, both on the web player, and the desktop app are both showing recommendations from people I no longer follow, and are not adding recommendatons for people I have started to follow since the "Discover" tab was added. I unfollowed Sp...

Regular

The "Discover" tab, both on the web player, and the desktop app are both showing recommendations from people I no longer follow, and are not adding recommendatons for people I have started to follow ...

minuszero

Regular

7968 Views

25 replies

0 likes

Account
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  • 25 replies
  • 0 likes

Trouble accessing correct account

Hello,The problem I am having started a couple of days ago. I share my father's spotify unlimited account. Recently, every time I log in, no matter where (laptop, library computer, phone) I get music and account details of a friend, but not the music...

Newbie

Hello, The problem I am having started a couple of days ago. I share my father's spotify unlimited account. Recently, every time I log in, no matter where (laptop, library computer, phone) I get m...

MattSuda

Spotify Star

399 Views

3 replies

1 likes

  • 399 Views
  • 3 replies
  • 1 likes

Can't activate high quality music

Hello, I bought premium subscription but I can't enable high quality streaming on my spotyfy windows app. What can be wrong. I get massage: "This is a premium exclusive feature". But in application header is "Spotify Premium". Thanks in advance for a...

Casual Listener

Hello, I bought premium subscription but I can't enable high quality streaming on my spotyfy windows app. What can be wrong. I get massage: "This is a premium exclusive feature". But in application...

sdwalt

Casual Listener

1950 Views

6 replies

0 likes

  • 1950 Views
  • 6 replies
  • 0 likes

errors while trying to log in through facebook

I am writing from my sons account. The system will not let me log in to even post on the forum. I have been trying to log in with my facebook account and it gives me an error "an error has occured while processing your login" When I log in it pulls u...

Casual Listener

I am writing from my sons account.  The system will not let me log in to even post on the forum.   I have been trying to log in with my facebook account and it gives me an error "an error...

Palconudo

Casual Listener

10076 Views

38 replies

0 likes

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  • 38 replies
  • 0 likes

Solved!! Proxy settings for login

Hi there I'm having problems logging on to spotify, first it tells me its an error 101 caused by firewall problems. But I've checked and it hasn't got anything to do with that. Then it tells me to enter my proxy settings. But I haven't got a clue abo...

Casual Listener

Hi there   I'm having problems logging on to spotify, first it tells me its an error 101 caused by firewall problems. But I've checked and it hasn't got anything to do with that. Then it tel...

shruthi13

Casual Listener

26878 Views

17 replies

0 likes

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  • 17 replies
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Solved!! Premium Account Hacked

I can login on my phone just fine, but my desktop client says the password is wrong. On my phone, I can see that my playlists have been erased and altered. I'm still logged in automatically on the website, but it says my email address is now tarek_mq...

Casual Listener

I can login on my phone just fine, but my desktop client says the password is wrong. On my phone, I can see that my playlists have been erased and altered. I'm still logged in automatically on the we...

MattSuda

Spotify Star

2524 Views

20 replies

0 likes

  • 2524 Views
  • 20 replies
  • 0 likes

Can not update Spotify Unlimited to Premium using NUS discount card

Hello, I am trying to update my subscription from Spotify Unlimited to Premium using the NUS discount page but I am getting a error message: Student discount Change not available. To get the student discount you must cancel your partner subscription ...

Newbie

Hello, I am trying to update my subscription from Spotify Unlimited to Premium using the NUS discount page but I am getting a error message:    Student discount Change not available...

MattSuda

Spotify Star

3597 Views

9 replies

0 likes

  • 3597 Views
  • 9 replies
  • 0 likes

I need help with my premium account!!

Please, is there someone who has had a similar problem, see conversation below? Spotify Support called my problem with my premium account a digital limbo and asked me for payment transaction details, which I provided. Since then it has been absolutel...

Visitor

Please, is there someone who has had a similar problem, see conversation below? Spotify Support called my problem with my premium account a digital limbo and asked me for payment transaction details,...

user-removed

Not applicable

1160 Views

3 replies

0 likes

  • 1160 Views
  • 3 replies
  • 0 likes

Dead link on Spotify website

Hey Spotify, if you're on Support page http://support.spotify.com/us/ and try to click on Get Spotify button you will get Error 404 page. Just wanted to point that out, something I noticed. Btw, you should add Serbia to the countries where Spotify is...

Regular

Hey Spotify,   if you're on Support page http://support.spotify.com/us/ and try to click on Get Spotify button you will get Error 404 page. Just wanted to point that out, something I...

enfbar

Casual Listener

603 Views

4 replies

1 likes

  • 603 Views
  • 4 replies
  • 1 likes

Solved!! Not letting me register NUS extra code?

It keeps coming up with 'Technical error'? I've been trying all evening now and it still doesn't work!

Newbie

It keeps coming up with 'Technical error'? I've been trying all evening now and it still doesn't work! 😞

smiffyuk

Casual Listener

3835 Views

23 replies

3 likes

  • 3835 Views
  • 23 replies
  • 3 likes

Dear Spotify: Delete my account immediately.

Dear friends at Spotify,I've tried EVERYTHING to delete my account.Even answered a "security question" to a user named David from the support (via email). Whats going on here? Kill my account, darn it. Please get back to me ASAP. Via email or this fo...

Visitor

Dear friends at Spotify, I've tried EVERYTHING to delete my account. Even answered a "security question" to a user named David from the support (via email). Whats going on here? Kill my accou...

MattSuda

Spotify Star

2960 Views

5 replies

6 likes

  • 2960 Views
  • 5 replies
  • 6 likes

Premium Student discount not working

Hi, Im trying to register for premium using my NUS card to get the 50% discount but when i put in my password to verify it i get the message "This feature is currently unavailable. Please try again later." and have been for ages now. Thanks for any h...

Casual Listener

Hi, Im trying to register for premium using my NUS card to get the 50% discount but when i put in my password to verify it i get the message "This feature is currently unavailable. Please try again...

biancaalfieri

Newbie

6371 Views

10 replies

1 likes

  • 6371 Views
  • 10 replies
  • 1 likes

Solved!! 3 device limit? Does it apply to all devices or just offline storage?

Hi there, I'm currently using Spotify on the following 3 devices: PC, iPad and iPhone. I use offline files on both the iOS devices, but not my PC as it's always connected to the internet. I've seen issues mentioned in the forums regarding the 3 devic...

Regular

Hi there, I'm currently using Spotify on the following 3 devices:   PC, iPad and iPhone.   I use offline files on both the iOS devices, but not my PC as it's always connected to t...

zoonman

Regular

7634 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

signed up for Spotify Premium today and I am still getting adverts in the application!

Hello I have signed back up to spotify premium several hours ago but I am still getting adverts in the application (have not tried my mobile yet) PC has been restarted, logged out and back in on application a couple of times as well. Is there any fix...

Casual Listener

Hello   I have signed back up to spotify premium several hours ago but I am still getting adverts in the application (have not tried my mobile yet) PC has been restarted, logged out and back...

MattSuda

Spotify Star

618 Views

6 replies

0 likes

  • 618 Views
  • 6 replies
  • 0 likes

Solved!! Ads in Unlimited (after years without ads)

Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio.I followed the tips I found on this forum, such as log out and in again. I even fully uninstalled the applicati...

Casual Listener

Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio. I followed the tips I found on this forum, such as log out...

JU92

Newbie

8420 Views

68 replies

0 likes

Unlimited
  • 8420 Views
  • 68 replies
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can't loggin or change my password. error 410

can't loggin or change my password, you spotify don't send me the password reset mail. so im stuck... it's on this username: stickan1 error: 410

Visitor

can't loggin or change my password, you spotify don't send me the password reset mail. so im stuck... it's on this username: stickan1  error: 410

cptluvlace

Casual Listener

666 Views

6 replies

0 likes

  • 666 Views
  • 6 replies
  • 0 likes

use spotify in china with german spotify account?

Is it possible, to use spotify in china with a german spotify account? does the great firewall block this?

Casual Listener

Is it possible, to use spotify in china with a german spotify account? does the great firewall block this?

pascal2002

Casual Listener

5069 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

TERRIBLE SEARCH OPTIONS

Spotify, I've been an evangelist for your product. I love it, and I've told all of my friends to sign up, but it really pains me to say that your search feature is **bleep**ing hurrendous, and it hasn't gotten any better. I search "kanyewest" and you...

Newbie

Spotify,   I've been an evangelist for your product.  I love it, and I've told all of my friends to sign up, but it really pains me to say that your search feature is **bleep**ing hurrend...

nedgoldsmith

Newbie

524 Views

2 replies

0 likes

  • 524 Views
  • 2 replies
  • 0 likes

Solved!! Import Grooveshark playlists

Is there a possibility to import my playlists from Grooveshark?I don't really want to search and add all the songs again in Spotify. Sbenmey

Casual Listener

Is there a possibility to import my playlists from Grooveshark? I don't really want to search and add all the songs again in Spotify.   Sbenmey

xbob51

Casual Listener

53749 Views

11 replies

1 likes

  • 53749 Views
  • 11 replies
  • 1 likes