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Please delete my account.

I would like my account permanently deleted, please. I really liked Spotify when I first downloaded and became a member but now it is growing old and I would like something better! Thank you, Amber Hunt

Visitor

I would like my account permanently deleted, please. I really liked Spotify when I first downloaded and became a member but now it is growing old and I would like something better!   Thank y...

user-removed

Not applicable

321 Views

1 replies

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Solved!! help.......lost playlists

i upgraded to premium a few days ago and now most of my playlists are gone. and 1 in particular is incredibly important to me. I've read something about dual log ins or something? Heelppppp. Please. I'll do anything

Regular

i upgraded to premium a few days ago and now most of my playlists are gone.  and 1 in particular is incredibly important to me.  I've read something about dual log ins or something? Heelppp...

Sam

Spotify

1509 Views

14 replies

1 likes

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User swap

I have a Spotify account which is linked with my Facebook (we'll call it SD). One evening, I've been to a friend's where I logged in on Spotify on his computer (he also have another account) so that I can play my playlists etc... Since then, he recei...

Newbie

I have a Spotify account  which is linked with my Facebook (we'll call it SD). One evening, I've been to a friend's where I logged in on Spotify on his computer (he also have another account) ...

Sam

Spotify

548 Views

1 replies

0 likes

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Wrong email address

hi, have forgotten my password and now realise that i entered the wrong email address when setting up my account, i am currently logged in but cant change anything without my forgotten password. please help

Newbie

hi, have forgotten my password and now realise that i entered the wrong email address when setting up my account, i am currently logged in but cant change anything without my forgotten password. plea...

Faxman

Newbie

861 Views

2 replies

0 likes

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Solved!! 'song has been paused because you are logged in somewhere else'

Yesterday I kept getting this message saying 'song has been paused because you are logged in somewhere else' Today my account has changed from Spotify Free to Spotify Premium. Can anyone tell me how this could have happened? I didn't buy premium so I...

Casual Listener

Yesterday I kept getting this message saying 'song has been paused because you are logged in somewhere else'   Today my account has changed from Spotify Free to Spotify Premium.   Can a...

EkcoJF

Casual Listener

1692 Views

10 replies

0 likes

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Premium stopped working

I got an e-mail that said I need to updated my expired credit card. I updated the card and logged back in and am not able to play on my iPhone. I've logged off and back on, reinstalled the app and still can't access music on my iPhone. Help please!

Casual Listener

I got an e-mail that said I need to updated my expired credit card. I updated the card and logged back in and am not able to play on my iPhone. I've logged off and back on, reinstalled the app and st...

Richard

Community Legend

1126 Views

5 replies

0 likes

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Solved!! Request for money back

Hi Today is my 30th day for free premium subscription and you already charged me. I don't understand. I planned to cancel the subscription this morning but the charge was already in my account.

Newbie

Hi Today is my 30th day for free premium subscription and you already charged me.  I don't understand. I planned to cancel the subscription this morning but the charge was already in my acco...

user-removed

Not applicable

1434 Views

1 replies

0 likes

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Can't log in with facebook

Trying to create a new account with facebook I am logged in to the faecbook account I am trying to registerI click "register" (under the details of the facebook account I am trying to register) Then I come to a new page that says "You do already have...

Newbie

Trying to create a new account with facebook   I am logged in to the faecbook account I am trying to register I click "register" (under the details of the facebook account I am trying to regi...

Meister

Casual Listener

1065 Views

1 replies

0 likes

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Solved!! Premium Poof!

What happened?! ALL of my playlists are GONE and starred songs too. To top it off premium isn't working on any of my devices and it's a pain in the butt to log in. Seems like I'm not the only one having this issue and you should reimburse all of us. ...

Newbie

What happened?!   ALL of my playlists are GONE and starred songs too.  To top it off premium isn't working on any of my devices and it's a pain in the butt to log in.    Seems...

user-removed

Not applicable

970 Views

7 replies

0 likes

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Adding friends and what's my username

Hi. I downloaded Spotify yesterday, and when I did, it old me to connect to facebook to create an account. Now my friends who have had Spotify for awhile keep asking my what my username is and to add them. I don't have a username because I was never ...

Casual Listener

Hi. I downloaded Spotify yesterday, and when I did, it old me to connect to facebook to create an account. Now my friends who have had Spotify for awhile keep asking my what my username is and to add...

David

Spotify Legend

990 Views

1 replies

0 likes

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I AM CANCELLING MY ACCOUNT

I can not send this message through the contact form as spotify has somehow put someone elses email on my account or someone has hacked into my spotify account. Which is more than likely the reason it keeps telling my that my password is incorrect. P...

Newbie

I can not send this message through the contact form as spotify has somehow put someone elses email on my account or someone has hacked into my spotify account. Which is more than likely the reason i...

David

Spotify Legend

501 Views

2 replies

0 likes

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Spotify Location Change

Hello, I just returned from studying abroad in Germany and am now back in the US. How can I change my location? I have a free account with Spotify. When I had to change my location to Germany, there seemed to be a quicker response time on here then e...

Music Fan

Hello,   I just returned from studying abroad in Germany and am now back in the US.  How can I change my location?  I have a free account with Spotify.  When I had to change m...

535 Views

0 replies

0 likes

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Solved!! 3 devices

Hi Please help I have spotify premium which I download to my iPad 3 which is fine I then download the app to my iPhone 4s again works fine, now my wife also has an iPhone 4s she download the app now the problem starts when you try to log in it automa...

Casual Listener

Hi Please help I have spotify premium which I download to my iPad 3 which is fine I then download the app to my iPhone 4s again works fine, now my wife also has an iPhone 4s she download the app n...

C3gle

Casual Listener

825 Views

2 replies

0 likes

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Solved!! Reclaiming my Paypal-payment

Hi, a few days ago I wanted to resubscribe for Spotify Unlimited. I signed in on the Spotify-Website and selected the subscription type. Afterwards I entered my password and went ahead. Unfortunately, my browser (Chrome) showed me an error page, sayi...

Casual Listener

Hi,   a few days ago I wanted to resubscribe for Spotify Unlimited. I signed in on the Spotify-Website and selected the subscription type. Afterwards I entered my password and went ahead. Un...

ituri

Casual Listener

613 Views

2 replies

0 likes

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Reset account history.

Hi, is it possible to reset account playing history as you can in Last.fm? Some one from family used my account and now I am getting wierd suggestions that I am not interested in. Thank you!

Newbie

Hi, is it possible to reset account playing history as you can in Last.fm?   Some one from family used my account and now I am getting wierd suggestions that I am not interested in.  ...

licenced

Community Legend

611 Views

1 replies

0 likes

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Any change in restrictions for free account?

I just signed up for the free account. I read somewhere that this gets restricted to 20h after 3 month. I could not find any info on that on the homepage. Is it true? Second. I says 14days of foreign use. But 14 days forever or per year?

Newbie

I just signed up for the free account. I read somewhere that this gets restricted to 20h after 3 month. I could not find any info on that on the homepage. Is it true? Second. I says 14days of forei...

licenced

Community Legend

1620 Views

2 replies

0 likes

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changing the facebook account linked with my spotify account

Hi everyone I started my spotify account through spotify and not facebook, but after logging in at someones house a person changed it to his facebook somehow. how do i change it back to my own?

Visitor

Hi everyone   I started my spotify account through spotify and not facebook, but after logging in at someones house a person changed it to his facebook somehow.   how do i change it...

Richard

Community Legend

315 Views

1 replies

0 likes

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Premium not working

I've tried everything I could find to resolve this on my own, but I suddenly cannot use the premium features. I disconnected my account from Facebook and logged out and back in on all of my devices, but it's still not working. The website reports tha...

Newbie

I've tried everything I could find to resolve this on my own, but I suddenly cannot use the premium features.  I disconnected my account from Facebook and logged out and back in on all of my dev...

270 Views

0 replies

0 likes

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Account deletion

I would like my account to be deleted. I can not add a ".del" after my email because I have my account linked to Facebook. Thanks in advance/

Visitor

I would like my account to be deleted. I can not add a ".del" after my email because I have my account linked to Facebook. Thanks in advance/

296 Views

0 replies

0 likes

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Local files & playlist on SD card?

I thought that new versions of a application should better than old ones! Where is the funtions for local files and save playlists on SD card?

Regular

I thought that new versions of a application should better than old ones! Where is the funtions for local files and save playlists on SD card?

licenced

Community Legend

1945 Views

2 replies

1 likes

  • 1945 Views
  • 2 replies
  • 1 likes