Spotify says I'm offline and wont log on
Suddenly Spotify says I'm offline and wont log on...error 404. Any ideas ? I love paying for somthing I can't use
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Start a topicSuddenly Spotify says I'm offline and wont log on...error 404. Any ideas ? I love paying for somthing I can't use
Newbie
Suddenly Spotify says I'm offline and wont log on...error 404. Any ideas ? I love paying for somthing I can't use
emailrob
Regular
3471 Views
16 replies
1 likes
Hello, I originally signed up for Spotify through Facebook, but now I'd like to deactivate (and eventually delete) my Facebook account for personal reasons. However, I have a premium Spotify account and I'd like to keep using it. How can I unlink my ...
Newbie
Hello, I originally signed up for Spotify through Facebook, but now I'd like to deactivate (and eventually delete) my Facebook account for personal reasons. However, I have a premium S...
Sam
Spotify
9332 Views
3 replies
0 likes
Can someone help me sort this issue I cancelled my free trial before it ended yet they have took £9.99 out of my account?!
Newbie
Can someone help me sort this issue I cancelled my free trial before it ended yet they have took £9.99 out of my account?!
Sam
Spotify
450 Views
1 replies
0 likes
Hej, Jag har ett Telia Premium 12 mån, nov 2011-nov 2012. I lördags slutade det att fungera och var plötsligt ett Free konto? Går jag in på Spotify My Account så är det ett Free konto. Enligt Telia och deras hemsida "mina sidor" finns ett Premium kon...
Regular
Hej, Jag har ett Telia Premium 12 mån, nov 2011-nov 2012. I lördags slutade det att fungera och var plötsligt ett Free konto? Går jag in på Spotify My Account så är det ett Free kon...
Peterspotifyand
Regular
838 Views
3 replies
0 likes
Hello, A while back I signed up for a Spotify Developer Account. Doing so activates a special mode in the Spotify desktop app. It turns out I just don't have the time right now to immerse myself in Spotify's API and would like to downgrade back to my...
Music Fan
Hello, A while back I signed up for a Spotify Developer Account. Doing so activates a special mode in the Spotify desktop app. It turns out I just don't have the time right now ...
user-removed
Not applicable
1373 Views
1 replies
0 likes
Jag har betalat via Halebop, men kommer bara åt gratisversionen. Användarnamn: ulfwallerius xxxxxx MVH Ulf Wallerius
Newbie
Jag har betalat via Halebop, men kommer bara åt gratisversionen. Användarnamn: ulfwallerius xxxxxx MVH Ulf Wallerius
Richard
Community Legend
632 Views
1 replies
0 likes
Hi my account has been hacked and my email and password has been changed. I already have sent a contact form. Reference number is # 465084, any help would be appreciated.
Newbie
Hi my account has been hacked and my email and password has been changed. I already have sent a contact form. Reference number is # 465084, any help would be appreciated.
Sam
Spotify
385 Views
1 replies
0 likes
I just lost the playlist for my wedding this weekend. Apparently there was something to do with having my premium account and then another one with facebook. This happend about 20 minutes or so ago. Please help! Thank you!!!
Newbie
I just lost the playlist for my wedding this weekend. Apparently there was something to do with having my premium account and then another one with facebook. This happend about 20 minutes...
Sam
Spotify
453 Views
1 replies
0 likes
For some reason, although I have enough money on my bank account, Spotify won't withdraw money to renew my Spotify premium membership. What can I do to fix this? I really need my Spotify premium membership tomorrow, and I don't want my membership to ...
Casual Listener
For some reason, although I have enough money on my bank account, Spotify won't withdraw money to renew my Spotify premium membership. What can I do to fix this? I really need my Spotify premium memb...
user-removed
Not applicable
1840 Views
3 replies
0 likes
I have recovered my deleted playlist, but the thing is that itfstill make me the owner of the playlist even though i deleted it ?
Newbie
I have recovered my deleted playlist, but the thing is that itfstill make me the owner of the playlist even though i deleted it ?
279 Views
0 replies
0 likes
Hi, This is the problem: Wife was logged in on Spotify (the app) on our home laptop using her original Spotify account. She then clicked the "Upgrade account" button and paid for a 1-month Premium on the web page that was opened. Next she created a p...
Newbie
Hi, This is the problem: Wife was logged in on Spotify (the app) on our home laptop using her original Spotify account. She then clicked the "Upgrade account" button and pa...
371 Views
0 replies
0 likes
Right, what the f*ck is going on with Spotify. Without changing any settings, its suddenly decided to post up every track I listen to to Facebook! This is a f*cking joke. No privacy setting update, just a change to behaviour. So now my entire family ...
Regular
Right, what the f*ck is going on with Spotify. Without changing any settings, its suddenly decided to post up every track I listen to to Facebook! This is a f*cking joke. ...
Stupify
Community Legend
881 Views
3 replies
0 likes
Hey,I've got almost no money left in my usual bank account, and since it's only one day left til it's filled up, I figured I don't want to move money from my savings. However, I still have money in my Paypal account, and so I was going to sign up for...
Casual Listener
Hey, I've got almost no money left in my usual bank account, and since it's only one day left til it's filled up, I figured I don't want to move money from my savings. However, I still have money in...
Richard
Community Legend
1308 Views
4 replies
0 likes
I have a very excellent internet connection, but when I clicked on Spotify, it said that it was in offline mode. I've tried restarting the computer and re-installing the program. Is there any way I could get some assistance?
Newbie
I have a very excellent internet connection, but when I clicked on Spotify, it said that it was in offline mode. I've tried restarting the computer and re-installing the program. Is there any way I c...
David
Spotify Legend
611 Views
1 replies
0 likes
Spotify not notified by mail when you drop a subscription. Spotify has continued to charge it despite canceling the account. How can I have proof of cancellation?
Regular
Spotify not notified by mail when you drop a subscription. Spotify has continued to charge it despite canceling the account. How can I have ...
David
Spotify Legend
487 Views
3 replies
0 likes
there is no search box on the help screen so i wrote this post. I played the same song over and over and over and it never went to the top of favorite songs. I dont understand. it shows music that i only listened to once just to hear it and songs i d...
Casual Listener
there is no search box on the help screen so i wrote this post. I played the same song over and over and over and it never went to the top of favorite songs. I dont understand. it shows ...
292 Views
0 replies
0 likes
are. you . kidding. me???? i can't search for help on spotify.com???PLEASE tell me i'm missing something.
Casual Listener
are. you . kidding. me???? i can't search for help on spotify.com??? PLEASE tell me i'm missing something.
newuser1111
Casual Listener
357 Views
1 replies
1 likes
I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more.But every time I try to cancel and enter my password, it says it is incorrect. I created my account through facebook, so when I enter my...
Casual Listener
I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more. But every time I try to cancel and enter my password, it says it is incorrect. I cr...
David
Spotify Legend
1400 Views
6 replies
2 likes
I have signed up to Spotify Unlimited this morning, my account hasnt upgraded and i think i have been charged twice. Can someone help please. Thank You
Newbie
I have signed up to Spotify Unlimited this morning, my account hasnt upgraded and i think i have been charged twice. Can someone help please. Thank You
Sam
Spotify
758 Views
3 replies
0 likes
Hi, my Premium account has been hacked and my playlists were deleted and someone added a brand new one. A couple weeks ago, I changed the password and then two days ago, someone broke in again and deleted my music and added their own. Help.
Newbie
Hi, my Premium account has been hacked and my playlists were deleted and someone added a brand new one. A couple weeks ago, I changed the password and then two days ago, someone broke in again and de...
Sam
Spotify
444 Views
1 replies
0 likes