Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

785543 Views

18 replies

29 likes

  • 785543 Views
  • 18 replies
  • 29 likes

Poor management of subscriptions

Spotify not notified by mail when you drop a subscription. Spotify has continued to charge it despite canceling the account. How can I have proof of cancellation?

Regular

Spotify not notified by mail when you drop a subscription. Spotify has continued to charge it despite canceling the account. How can I have&nbsp...

David

Spotify Legend

380 Views

3 replies

0 likes

  • 380 Views
  • 3 replies
  • 0 likes

top artists

there is no search box on the help screen so i wrote this post. I played the same song over and over and over and it never went to the top of favorite songs. I dont understand. it shows music that i only listened to once just to hear it and songs i d...

Casual Listener

there is no search box on the help screen so i wrote this post.   I played the same song over and over and over and it never went to the top of favorite songs. I dont understand. it shows ...

237 Views

0 replies

0 likes

  • 237 Views
  • 0 replies
  • 0 likes

no SEARCH option to the Help page on the Spotify.com website????

are. you . kidding. me???? i can't search for help on spotify.com???PLEASE tell me i'm missing something.

Casual Listener

are. you . kidding. me????   i can't search for help on spotify.com??? PLEASE tell me i'm missing something.

newuser1111

Casual Listener

303 Views

1 replies

1 likes

  • 303 Views
  • 1 replies
  • 1 likes

Can't cancel subscription b/c of facebook

I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more.But every time I try to cancel and enter my password, it says it is incorrect. I created my account through facebook, so when I enter my...

Casual Listener

I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more. But every time I try to cancel and enter my password, it says it is incorrect. I cr...

David

Spotify Legend

1208 Views

6 replies

2 likes

  • 1208 Views
  • 6 replies
  • 2 likes

Spotify Unlimited!! i have paid twice ??

I have signed up to Spotify Unlimited this morning, my account hasnt upgraded and i think i have been charged twice. Can someone help please. Thank You

Newbie

I have signed up to Spotify Unlimited this morning, my account hasnt upgraded and i think i have been charged twice.   Can someone help please. Thank You

Sam

Spotify

669 Views

3 replies

0 likes

  • 669 Views
  • 3 replies
  • 0 likes

Hacked account

Hi, my Premium account has been hacked and my playlists were deleted and someone added a brand new one. A couple weeks ago, I changed the password and then two days ago, someone broke in again and deleted my music and added their own. Help.

Newbie

Hi, my Premium account has been hacked and my playlists were deleted and someone added a brand new one. A couple weeks ago, I changed the password and then two days ago, someone broke in again and de...

Sam

Spotify

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Premium

If I unsubscribe from the paid service, I can always reactivate later, right?

Newbie

If I unsubscribe from the paid service, I can always reactivate later, right? 

Sam

Spotify

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

facebook not fully linked with account

Hi there, Here's what i did: 1) I had an old non-facebook Spotify account but couldn't use due to Linux at home and firewall at work 2) No more firewall - Spotify said my old username was no longer active, so I created a new account linked to FB. 3) ...

Newbie

Hi there,    Here's what i did:   1) I had an old non-facebook Spotify account but couldn't use due to Linux at home and firewall at work 2) No more firewall - Spotify s...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

No sound/crash when I try to play a song

Hello, I'm using Windows 7 Home Premium. For a long while now, my computer simply will not play any songs from Spotify. When I open Spotify, I can look at apps, do searches, etc, but when I click on a song to hear it, the system starts "working" but ...

Newbie

Hello, I'm using Windows 7 Home Premium.  For a long while now, my computer simply will not play any songs from Spotify.  When I open Spotify, I can look at apps, do searches, etc, but when...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

Had problems with paying, now my subscription will expire

A few weeks ago I went overseas and took money out of my bank but it didn't register that until I went home and I realized I didn't have any money on my bank because I moved the last I had. During that time spotify tried to withdraw funds but were un...

Casual Listener

A few weeks ago I went overseas and took money out of my bank but it didn't register that until I went home and I realized I didn't have any money on my bank because I moved the last I had. During th...

Richard

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Spotify logs off by itself

When I log in to spotify a window immediately is displayed saying “Spotify® Terms and Conditions of Use” with a document and information. When this window is shown I can’t use spotify when it’s dimmed in the background. I think there is another windo...

Casual Listener

When I log in to spotify a window immediately is displayed saying “Spotify® Terms and Conditions of Use” with a document and information. When this window is shown I can’t use spotify when it’s dimme...

Ricpet

Casual Listener

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Spotify has cheated me

I used a coupon for one free month and canceled the subscription before they expire,still, after 3 months without using spotify I see that it was charging. I have returned tounsubscribe and the system is unable spotify not even to send emails justifi...

Regular

I used a coupon for one free month and canceled the subscription before they expire,still, after 3 months without using spotify I see that it&nb...

Richard

Community Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

I am a premium member but my account says that I am using Spotify Free

I pay for Premium automatically every month. This weekend I tried to use Spotify on my phone and was told that I am not a premium member. Any help would be appreciated.

Casual Listener

I pay for Premium automatically every month. This weekend I tried to use Spotify on my phone and was told that I am not a premium member. Any help would be appreciated.

hisdaddyness

Casual Listener

519 Views

2 replies

0 likes

  • 519 Views
  • 2 replies
  • 0 likes

Need help recovering deleted playlists!!

Any moderators out there who can help with recovering 2 deleted playlist? I would greatly appreciate it!!

Regular

Any moderators out there who can help with recovering 2 deleted playlist? I would greatly appreciate it!! 

Medic127

Regular

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

Solved!! Cómo saber en qué dispositivos tengo listas offline

Creo que sólo tengo listas offline en 3, pero continuamente me dice que hay más de 3 y me borras las listas offline... ¡y vuelta a sincronizarlas! Necesito saber si (como ocurre en Dropbox) hay una manera de ver en qué dispositivos está instalado Spo...

Newbie

Creo que sólo tengo listas offline en 3, pero continuamente me dice que hay más de 3 y me borras las listas offline... ¡y vuelta a sincronizarlas!   Necesito saber si (como ocurre en Dropbox...

licenced

Community Legend

2706 Views

1 replies

0 likes

  • 2706 Views
  • 1 replies
  • 0 likes

Facebook link is incorrect

Hello, I use an iPad and when I set up Spotify my wife was logged into Facebook. Now when I log into Spotify it honks I'm my wife! I've tried to disconnect and then reconnect but it d

Regular

Hello, I use an iPad and when I set up Spotify my wife was logged into Facebook. Now when I log into Spotify it honks I'm my wife! I've tried to disconnect and then reconnect but it d

David

Spotify Legend

741 Views

7 replies

0 likes

  • 741 Views
  • 7 replies
  • 0 likes

[Subscribers] Change Country

Hey guys, got a question about the subscribers of my playlists. My spotify currently runs over France, got some subscribers and now I like to change to Spotify Germany. Does that mean I would lose my subscribers or wouldn't it affect them in any way?...

Music Fan

Hey guys,   got a question about the subscribers of my playlists. My spotify currently runs over France, got some subscribers and now I like to change to Spotify Germany. Does that mean I wo...

David

Spotify Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Spotify downloads time limit

I'm really annoyed with the time limit on downloads, I've already lost lots of songs in the past and I now have 19 hours to download 26 tracks or I'll lose them. Surely there has to be some consumer right law in place, I've paid for them, why take th...

Newbie

I'm really annoyed with the time limit on downloads, I've already lost lots of songs in the past and I now have 19 hours to download 26 tracks or I'll lose them. Surely there has to be some consumer ...

Jude

Spotify Legend

1473 Views

3 replies

0 likes

  • 1473 Views
  • 3 replies
  • 0 likes

Complicated?

So... I have an account. I've forgot my password and I'm not using the mail-adress registred on my account. How can I get my password back? I wanna upgrade

Newbie

So... I have an account. I've forgot my password and I'm not using the mail-adress registred on my account. How can I get my password back? I wanna upgrade

David

Spotify Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

deleted my favourite playlist

Can anyone help me please?? Just deleted my favourite playlist with over 900 songs - it was simply called Neil

Regular

Can anyone help me please?? Just deleted my favourite playlist with over 900 songs - it was simply called Neil

Anita04

Regular

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes