Archived content

Offline mode

It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.

My spotify stared list is gone!

Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on my playlis. 12/12 and A boy brushed red living in ...

Spotify logged me out and has Deleted my Playlists?

Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists. I think I might have 2 Usernames for some reason (Shireen-Yogi and Shireen1993) on ...

Can't log in with phone

I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my facebook password and rebooted my phone. Please hel...

Premium for $4.99?

I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?

Still need help with offline tracks

I asked:When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them".What do I have to do? I do log into my account every time I use my account. Is there something else I need to do? I ...

Lost Premium an my playlists.

I received an e mail at 9pm yesterday saying that there was a problem with collecting payment, immediately went to my account and saw that my credit card had expired and updated the details but still no sign of the premium returning 20 hours later. I...

Disabled Spotify Social but people can still see what I'm listening to

Hi I don't have 'Share my activity on Spotify Social' checked and I am not connected with Facebook. However, I subscribed to a friend's playlist and now they can see all my song activity in their 'People' bar. I don't get this - by subscribing to the...

Why do single downloads expire?

Why do single downloads expire? The "Downlads" page clearly say: "Spare bundles don’t last foreverWe can offer downloads to you at this great price because we’re buying them in bulk from the artists and labels. As part of this arrangement, all of the...

Account

Hello! I Had missed because I got a new card number now they have not pulled money so I will not go into my spotify. Has changed the card number when will I be able to listen to Spotify again and when pulling them money??

Hello, my account is/was hacked.

Hello, my account is/was hacked. I have gotten "controlo" over it again however it's some1 els online on it but I have changed passowrd. They keep interupting me listening to music becuase it get's paused everytime they press play. Is there anyway to...

After the site crashed my premium account went to free.

Hi.. So today about the same time as the site crashed my premium account went to a free account instead.And now that im trying to pay for premium again i get the message: Payment failed. Please make sure that you have sufficient funds and that your c...

Problem with importing songs from itunes library --> auto-correction

Hello everyone,I just installed spotify and imported my itunes library. Then I noticed, that spotify automatically connected the songs to its database and in some cases even "corrected" the name of the songs (only in spotify, not in itunes or the fil...

need help

i have been using spotify for a lil while the free one all of a sudden it says i have premium and when i try to cancel it says it is through their partners telia im seriously lost here i never subscribed to premium

deleted

Spotify Premium

My payment was declined as my card had expired. I have now updated this and still no longer have spotify Premium!Can anyone help?Regards

Cancelled Facebook, now Spotify is saying I don't have the Premium Service

My last payment was on 3/28 of $9.99. My account is up to date. Since I cancelled Facebook last week, I can't get any of the premium benefits. Help please???? Thanks!

How to report someone trolling in Soundrop rooms ?

A certain "Joshua Havens" and "Michael McLaughlin" decided that it would be funny to spam the Classic Soundrop room with rock/metal music and troll in chat... Obviously I marked the songs as inadequate but I was wondering if there's a report feature....

Subscription cancelled thou spotify is still charging me.

I cancelled my subscription for something like 5 months ago but Spotify is still charging me and taking money from my account automatically every month. So I have had spotify free for several months now and still I'm paying for Spotify Premium. I als...