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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

782267 Views

18 replies

29 likes

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facebook account links to wrong spotify user / lost premium status

I use a facebook account (premium subscription) to log into spotify but since today my account is linked with an account, I have not used in a long time (probably a year or so). The result is that I can only use the Spotify free service and not acces...

Casual Listener

I use a facebook account (premium subscription) to log into spotify but since today my account is linked with an account, I have not used in a long time (probably a year or so).   The result i...

Sam

Spotify

513 Views

3 replies

0 likes

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Solved!! can't uppgrade from free to premium using redeem code

hi. i recently tried the 30 days free trial and decided to continue using premium so i bought a redeem code. It does not work. I suspect that your site or my account is the reason for that. If i manage to get to the subscription page (strugling alot,...

Casual Listener

hi. i recently tried the 30 days free trial and decided to continue using premium so i bought a redeem code. It does not work. I suspect that your site or my account is the reason for that. If i mana...

dennisgolden

Casual Listener

635 Views

2 replies

0 likes

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subsription page down?

I want to move my account from UK to germany. For this I have to change my payment details first. But i only get the massage: "This feature is currently unavailable. Please try again later." All other pages are available. What's the problem?

Regular

I want to move my account from UK to germany. For this I have to change my payment details first. But i only get the massage: "This feature is currently unavailable. Please try again later." All othe...

Sam

Spotify

379 Views

1 replies

0 likes

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  • 1 replies
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getting into correct facebook that is linked to my phone

phone has excepted the new subscription ,however my account on my pc is not getting the premium version as my phone is

Newbie

 phone has excepted the new subscription ,however my account on my pc is not getting the premium version as my phone is

232 Views

0 replies

0 likes

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Solved!! Discount for poor Students or Longer Subscription Modells?

Hello there, I am a german student, realy appreciate using Spotify it is. Are there any planes or possibilities out there to get a discount as a student or for signing for longer periods - lets say about one year or so.

Casual Listener

Hello there,   I am a german student, realy appreciate using Spotify it is. Are there any planes or possibilities out there to get a discount as a student or for signing for longer periods - l...

daniel987

Casual Listener

1745 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Spotify SUDDENLY hates me! "Can't withdraw funds due to an error"

my spotify just expired today "due to a payment error". without having touched anything. my paypal is active and connected to my bank account as normal. been paying for premium like this for over a year. when i try and re-assign my paypal in spotify'...

Regular

my spotify just expired today "due to a payment error".   without having touched anything. my paypal is active and connected to my bank account as normal.   been paying for premium like...

Sam

Spotify

913 Views

4 replies

0 likes

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Someone else is using my Spotify account!

Hi! I'm also having a problem with someone using my spotify account, I've changed password and so on. Is there any possibility of disconnecting all sessions on my account to? Thanks! Regards Edit: It would be a good feature if you could DC all connec...

Casual Listener

Hi!    I'm also having a problem with someone using my spotify account, I've changed password and so on.  Is there any possibility of disconnecting all sessions on my account to?&nb...

namxorg

Casual Listener

438 Views

2 replies

0 likes

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spotify wrong account name..

hello!! i just logged in on my spotify en in the top left corner you see what your name is right.. there is a whole other name there then mine.. what does this mean? i dont whant enybody else on my spoftiy account...

Newbie

hello!!   i just logged in on my spotify en in the top left corner you see what your name is right.. there is a whole other name there then mine.. what does this mean? i dont whant enybody els...

neo-x

Community Legend

480 Views

2 replies

0 likes

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Unable to set up a subscription

Hello,I tried to set up a subscription on my account but after taking a fairly long time to load your web page respondes by stating that the feature is currently unavailable. Is this a known error or just some random nuisance on my account specifical...

Casual Listener

Hello, I tried to set up a subscription on my account but after taking a fairly long time to load your web page respondes by stating that the feature is currently unavailable. Is this a known error ...

Richard

Community Legend

617 Views

6 replies

0 likes

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  • 6 replies
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Solved!! premium account disappeared on my home computer

I've had a premium subscription for a month or two now, everything has been working fine. All of a sudden, on my home computer i know longer have premium and i lost all my account info. Premium still works on my phone and work computers. Tried to get...

Newbie

I've had a premium subscription for a month or two now, everything has been working fine. All of a sudden, on my home computer i know longer have premium and i lost all my account info. Premium still...

darrenpsp

Newbie

3109 Views

29 replies

0 likes

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I wan't to cancel my subscription

I am trying to cancel my subscription but ''https://www.spotify.com/us/account/subscription/'' doesn't show anything. ''Subscription statusSorry, could not get your subscription status at the moment.'' Is this temporary or is there another way?

Newbie

I am trying to cancel my subscription but ''https://www.spotify.com/us/account/subscription/'' doesn't show anything.  ''Subscription status Sorry, could not get your subscription status at t...

meahtenoha

Spotify

1054 Views

7 replies

0 likes

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Spotify makes me go offline,it says that my travel time is up, BUT I NEVER TRAVELED

spotify placed my country as UK but im in new york how do i change it to the right country without having to buy premuim, it keeps me offline so i cant play music pls help

Newbie

spotify placed  my country as UK but im in new york how do i change it to the right country without having to buy premuim, it keeps me offline so i cant play music pls help

swisscub

Gig Goer

450 Views

1 replies

0 likes

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  • 1 replies
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spotify unlimited question???????

it says Unlimited £4.99 a month that you can listen to music but i cant either on my phone or ipad.....says i need to upgrade to premium...what exactly do you get for unlimited because i have access to nothing. cant listen to anything saved or synced...

Visitor

it says Unlimited £4.99 a month that you can listen to music but i cant either on my phone or ipad.....says i need to upgrade to premium...what exactly do you get for unlimited because i have access ...

user-removed

Not applicable

494 Views

2 replies

1 likes

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Solved!! Buying songs getting messaged an error has occured all the time

Like title says, when im trying to buy songs i keep getting this message, and i need these songs before tomorrow cause of getting on vacation, so it would be nice if this would be solved some how. I have googled searched here apprently i am the only ...

Gig Goer

Like title says, when im trying to buy songs i keep getting this message, and i need these songs before tomorrow cause of getting on vacation, so it would be nice if this would be solved some how. I ...

saprize23

Gig Goer

762 Views

3 replies

0 likes

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  • 3 replies
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Is it possible to switch Facebook accounts with your premium subscription?

Hello, I recently deativated my facebook temporarily and am now using a temporary facebook account to use spotify. For sake of easy explanation we'll call my original facebook (OFB) and my temporary one (TFB). I am interested in upgrading to premium ...

Newbie

Hello,   I recently deativated my facebook temporarily and am now using a temporary facebook account to use spotify. For sake of easy explanation we'll call my original facebook (OFB) and my t...

349 Views

0 replies

0 likes

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Top tracks and top artist playlist still public even though box is unchecked under preferences.

I have the boxes for show top tracks and top artists playlist unchecked under preferences and it still shows them on my profile. Every now and then, they will disappear from my profile, but they always come back. Why can't they stay hidden. Is this a...

Newbie

I have the boxes for show top tracks and top artists playlist unchecked under preferences and it still shows them on my profile. Every now and then, they will disappear from my profile, but they alwa...

396 Views

0 replies

0 likes

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Redeeming code, always gets: "Oops! Something went wrong,"

Hi! Just bought myself a card but when i type the Pin-code it says; Oops! Something went wrong, please try again or check out ou..."What's wrong with the card? is it invalid? Best wishes

Casual Listener

Hi!    Just bought myself a card but when i type the Pin-code it says; Oops! Something went wrong, please try again or check out ou..." What's wrong with the card? is it invalid?  ...

Sundstrand

Newbie

672 Views

2 replies

0 likes

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  • 2 replies
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Cancel Account

Hello - I would like to cancel my account. Can you please assist? Thanks

Newbie

Hello - I would like to cancel my account.  Can you please assist?  Thanks

405 Views

0 replies

0 likes

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Unsubscribing

Logged in to unsubscribe from premium. I was greeted on the account screen with a message that Spotify doesn't know my account status, doesn't have any payment information on record (even though they withdraw money from my account every month), and h...

Visitor

Logged in to unsubscribe from premium.  I was greeted on the account screen with a message that Spotify doesn't know my account status, doesn't have any payment information on record (even thoug...

630 Views

0 replies

0 likes

  • 630 Views
  • 0 replies
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e-card

E-card pin doesnt work. What to do next?

Visitor

E-card pin doesnt work. What to do next?

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
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