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no premium on my iPhone

Hi, i've just taken the premium account but it doesn't work on my iphone.does it take time to actualize ?tks for your answer.

Newbie

Hi, i've just taken the premium account but it doesn't work on my iphone. does it take time to actualize ? tks for your answer.

Richard

Community Legend

458 Views

1 replies

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Can't buy some music?

I have set up a monthly account and have downloaded some music but some it won't let me saying my credit card account has to be in English - well it is. Any ideas?

Regular

I have set up a monthly account and have downloaded some music but some it won't let me saying my credit card account has to be in English - well it is.   Any ideas?

Richard

Community Legend

1005 Views

1 replies

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Updated Unlimited to Premium issue

Hello!I Updated my Spotify Unlimited to Premium 5 days ago. Got charged, but still got Spotify Unlimited...

Newbie

Hello! I Updated my Spotify Unlimited to Premium 5 days ago. Got charged, but still got Spotify Unlimited...

Richard

Community Legend

2290 Views

29 replies

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List that should be available online are not available

It is the THIRD time it has happened these week and I am quite annoyed. I get a message in my phone when I open Spotify stating that I have accounts on more than three devices (which by the way I DO NOT have) and asks me to resart Sopyify. When I res...

Newbie

It is the THIRD time it has happened these week and I am quite annoyed. I get a message in my phone when I open Spotify stating that I have accounts on more than three devices (which by the way I DO ...

Richard

Community Legend

453 Views

1 replies

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New user probs?

Hi there, started my spotify experience about 2-3 days ago, and here are all my probs, maybe there are some ideas what to do... The situation:Mobile device is a SAMSUNG Galaxy S2 with fresh andoid 4.0.3.Only Linux at home, so I installed the Spotify ...

Newbie

Hi there,   started my spotify experience about 2-3 days ago, and here are all my probs, maybe there are some ideas what to do...   The situation: Mobile device is a SAMSUNG Galaxy S2 ...

Stupify

Community Legend

706 Views

1 replies

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Two accounts connected to facebook- can only access one

Howdy. Help would be appreciated. I've had Spotify for yonks. But I stopped using it when the "you can only listen five times" rule came in because my playlists became pretty pointless. Then I created a new Spotify account when the facebook deal came...

Casual Listener

Howdy. Help would be appreciated.   I've had Spotify for yonks. But I stopped using it when the "you can only listen five times" rule came in because my playlists became pretty pointless. &nb...

881 Views

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advertisment

Hello,there. I've bought the Spotify Membership to avoid advertisment but there are still adverts in spotify... What should I do ?

Visitor

Hello,there. I've bought the Spotify Membership to avoid advertisment but there are still adverts in spotify... What should I do ?

407 Views

0 replies

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Premium account - playing music on multiple desktops (at the same time)

Hi All, I just upgraded to premium as I want to play music in multiple locations (off my linux machine connected to speakers in the bathroom and off my windows desktop for music in my office). I'm sure this was possible with a premium subscription bu...

Casual Listener

Hi All,   I just upgraded to premium as I want to play music in multiple locations (off my linux machine connected to speakers in the bathroom and off my windows desktop for music in my office...

matmbl

Casual Listener

907 Views

3 replies

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Spotify Premium not showing on different laptop

Ok, I think I'm doing something stupid here. I signed up to Spotify Premium on one laptop. When I go to use it on my other laptop (this one), it's only showing that I have a free account + my playlist subscriptions haven't been updated. When I opened...

Casual Listener

Ok, I think I'm doing something stupid here.   I signed up to Spotify Premium on one laptop. When I go to use it on my other laptop (this one), it's only showing that I have a free account + m...

villaz_1989

Casual Listener

792 Views

3 replies

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i dont want facebook, please help me

I want to deactivate my Facebook account, but continue using spotify. Is this possible? I deactivated my Fb this morning, but when i logged into Spotify it automatically reactivated it.Please can someone help me. How do i disconnect the two?

Casual Listener

I want to deactivate my Facebook account, but continue using spotify. Is this possible?   I deactivated my Fb this morning, but when i logged into Spotify it automatically reactivated it. Ple...

Stupify

Community Legend

735 Views

3 replies

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CANT UPGRADE

I have logged into correctly, clicked on unlimited option, chose Visa as payment option, clicked next and it says"Sorry, wrong password" I have logged in and out multiple times, used several browsers and still does not work. please help

Casual Listener

I have logged into correctly, clicked on unlimited option, chose Visa as payment option, clicked next and it says "Sorry, wrong password"   I have logged in and out multiple times, used sever...

imlivinginthe80

Casual Listener

1203 Views

6 replies

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Someone I know connected the wrong facebookaccount to my spotify!

Know what to do? Someone I know connected the wrong facebookaccount to my spotify, and now I cant change it back.. How do I do?Thank you thank you!!/Anja

Newbie

Know what to do? Someone I know connected the wrong facebookaccount to my spotify, and now I cant change it back..  How do I do? Thank you thank you!! /Anja

305 Views

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I'm fed up

I jeep on having problems with spotify...now i cannot listen to the songs in the offline mode and i'm paying 10€ each month to have spotify premium...is there any other music support i can switch to?thanks

Newbie

I jeep on having problems with spotify...now i cannot listen to the songs in the offline mode and i'm paying 10€ each month to have spotify premium...is there any other music support i can switch to?...

441 Views

0 replies

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Moved to the US

Hi there,I moved from the UK to the US and have been unable to log into my acount ever since. How do I gain access to my spotify from the US. I was just visiting the UK for a short while.Sudipto

Regular

Hi there, I moved from the UK to the US and have been unable to log into my acount ever since. How do I gain access to my spotify from the US. I was just visiting the UK for a short while. Sudipto

458 Views

0 replies

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Trying to delete my account, spotify not helping

I came to the community forum to look for help permanently deleting my account, and found posts from a moderator saying to contact spotify support. I did so and received an automated email saying "If you have a question about Spotify then your first ...

Visitor

I came to the community forum to look for help permanently deleting my account, and found posts from a moderator saying to contact spotify support. I did so and received an automated email saying "If...

392 Views

0 replies

0 likes

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Cannot connect with Facebook

Hello, When I try to connect with my Facebook account I get the following message from the Facebook popup: Sorry, something went wrong.We're working on getting this fixed as soon as we can.Go BackFacebook © 2011 · Help

Casual Listener

Hello,   When I try to connect with my Facebook account I get the following message from the Facebook popup:   Sorry, something went wrong. We're working on getting this fixed as soon ...

594 Views

0 replies

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Wrong artist on album Wilderness by Tony Williams

Just heard a track on the Wilderness album by Tony WIlliams streaming online from KCSM Jazz 91. The album is on Spotifiy but with the incorrect artist name of Tony Alonso. Not sure if this is the best place to let Spotify know. Let me know if there i...

Newbie

Just heard a track on the Wilderness album by Tony WIlliams streaming online from KCSM Jazz 91. The album is on Spotifiy but with the incorrect artist name of Tony Alonso.   Not sure if this i...

346 Views

0 replies

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Spotify Is Unable To Withdraw Funds...

Hi there,since yesterday I have been getting the message 'Spotify is unable to withdrawn funds due to a bank error' every time I log into Spotify. I checked my credit card and there have been no problems with it. I signed up for Spotify Premium ages ...

Music Fan

Hi there, since yesterday I have been getting the message 'Spotify is unable to withdrawn funds due to a bank error' every time I log into Spotify. I checked my credit card and there have been no pr...

humphreym

Music Fan

1321 Views

6 replies

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Offline tracks

When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them".What do I have to do? I do log into my account every time I use my account. Is there something else I need to do? I really, ...

Regular

When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them". What do I have to do? I do log into my account every time I use my acco...

lindacth

Regular

733 Views

3 replies

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