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Solved!! Password reset

I need to reset myPassword but no longer have the email address I signed up under.

Regular

I need to reset my Password but no longer have the email address I signed up under.

Peter__

Community Legend

4360 Views

19 replies

0 likes

  • 4360 Views
  • 19 replies
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Product not available

I want to upload my Spotify to Premium, but it says: "Product not available" Who knows what is going on??Thanks!

Newbie

I want to upload my Spotify to Premium, but it says: "Product not available"  Who knows what is going on?? Thanks!

pheelo

Casual Listener

676 Views

4 replies

0 likes

  • 676 Views
  • 4 replies
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Superuser Contribution Rchnung bei Klarna bezahlt, aber kein Premium

Guten Tag, ich habe seit 2 Monaten Spotify Premium über Klarna Rechnung bestellt und bezahlt. Das Problem ist das ich seit Anfang November kein Premium mehr habe und kann ich auch leider nicht verlängern. Ich habe mich mit dem Kundendienst von Klarna...

Newbie

Guten Tag, ich habe seit 2 Monaten Spotify Premium über Klarna Rechnung bestellt und bezahlt. Das Problem ist das ich seit Anfang November kein Premium mehr habe und kann ich auch leider nicht verlän...

Peter__

Community Legend

1088 Views

2 replies

0 likes

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  • 2 replies
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Solved!! No commercial

I pay for unlimited but still have commercial breaks,and my account says i have free,how to do to get rid of commercials break?

Casual Listener

I pay for unlimited but still have commercial breaks,and my account says i have free,how to do to get rid of commercials break?

Peter__

Community Legend

3514 Views

21 replies

0 likes

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  • 21 replies
  • 0 likes

Solved!! Reset day of the time limit

Hey there, I'd like to know on what day of each month my 10 hrs time limitation gets reset. Best Regards, UPS_Salla

Visitor

Hey there,   I'd like to know on what day of each month my 10 hrs time limitation gets reset.   Best Regards, UPS_Salla

Peter__

Community Legend

6321 Views

8 replies

0 likes

  • 6321 Views
  • 8 replies
  • 0 likes

WD TV LIVE - "couldn't connect to Spotify". Tried all suggestions. Help required please.

Hi I've been on over 2 hours trying to work this one out and can't think of any other test to try - I'm needing a little help now please. I've had the WD Live player for about 3 days with the unit working great (including Spotify). Today I've had the...

Regular

Hi I've been on over 2 hours trying to work this one out and can't think of any other test to try - I'm needing a little help now please. I've had the WD Live player for about 3 days with the uni...

Stuart_anderson

Casual Listener

3551 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes

Solved!! sonos

have created my account using my Facebook but I can't use it to log into with my sonos

Newbie

have created my account using my Facebook but I can't use it to log into with my sonos

Peter__

Community Legend

1598 Views

8 replies

0 likes

  • 1598 Views
  • 8 replies
  • 0 likes

Changed of city?

Hey, I've just moved from Brisbane to Melbourne in Australia. I'm aware of how to change your country but I just want to change my city so I'm notifed of gigs near me rather than back in Brisbane. Thanks for anyone who can help!

Casual Listener

Hey,    I've just moved from Brisbane to Melbourne in Australia. I'm aware of how to change your country but I just want to change my city so I'm notifed of gigs near me rather than bac...

sklene

Casual Listener

3165 Views

9 replies

0 likes

Account
Other
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  • 9 replies
  • 0 likes

Solved!! Account downgraded / disappeared

Hi, been an unlimited user for well over a year now and today when I turned my laptop on spotify said it had to do an update of sorts and it logged me out. When I logged back in it's saying I'm a basic user and my playlists have also disappeared desp...

Casual Listener

Hi, been an unlimited user for well over a year now and today when I turned my laptop on spotify said it had to do an update of sorts and it logged me out. When I logged back in it's saying I'm a bas...

Peter__

Community Legend

1508 Views

9 replies

1 likes

  • 1508 Views
  • 9 replies
  • 1 likes

Solved!! How do you remove people from the "What Your Friends Are Listening To" window?

I would like to "hide" some of the heavy users that do not have similar musical taste. This drowns out the people I would actually like to see in this window. I don't have these individuals added as my spotify friends. My guess is that I could un-fri...

Casual Listener

I would like to "hide" some of the heavy users that do not have similar musical taste. This drowns out the people I would actually like to see in this window. I don't have these individuals added as ...

Peter__

Community Legend

30839 Views

29 replies

12 likes

  • 30839 Views
  • 29 replies
  • 12 likes

Can I deactivate devices

Hi I have a problem. Have had spotify for a couple months. I lend my account to a friend. And now I don't want him to use it. Is there anyway that I can deactivate his phone from using my account

Casual Listener

Hi I have a problem. Have had spotify for a couple months. I lend my account to a friend. And now I don't want him to use it. Is there anyway that I can deactivate his phone from using my account

Peter__

Community Legend

3799 Views

7 replies

4 likes

  • 3799 Views
  • 7 replies
  • 4 likes

Unable to receive email to set a password for my devices

Hi, I'm new to Spotify and signed up primarily so I can listen via my Sonos Connect. Since I cannot log into Spotify on my Connect with Facebook credentials, I need a username and password to do so. I've gone thru the process about 5 times where Spot...

Casual Listener

Hi,   I'm new to Spotify and signed up primarily so I can listen via my Sonos Connect.  Since I cannot log into Spotify on my Connect with Facebook credentials, I need a username and pa...

rosierose

Casual Listener

870 Views

5 replies

0 likes

  • 870 Views
  • 5 replies
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Solved!! My account has been hacked

Just like title says. My account has been hacked about week and half ago. I sended two support tickets and no response to this day. So I finally decided to register new account, and while registering it, it logged me into my old account. It so happen...

Regular

Just like title says. My account has been hacked about week and half ago. I sended two support tickets and no response to this day. So I finally decided to register new account, and while registe...

Sam

Spotify

1676 Views

15 replies

0 likes

Account
Security
  • 1676 Views
  • 15 replies
  • 0 likes

Disabling Facebook

HI I'm considering disabling my facebook account. I'm a premium Spotify subscriber and I'm worried that my Spotify use will be disrupted. Anyone know what the consequences of disabling Facebook are? thanks!

Music Fan

HI   I'm considering disabling my facebook account. I'm a premium Spotify subscriber and I'm worried that my Spotify use will be disrupted. Anyone know what the consequences of disabling Fac...

Sam

Spotify

6177 Views

15 replies

0 likes

  • 6177 Views
  • 15 replies
  • 0 likes

Playlists, Premium Access, Account / Payment Details Vanished After Removing From Facebook

A few days ago I tried to remove the Spotify App from my Facebook account because I was annoyed of seeing it in the Recent Activity box (even though I already made sure in my Spotify Preferences not to show it). Right after that, I was asked to log b...

Visitor

A few days ago I tried to remove the Spotify App from my Facebook account because I was annoyed of seeing it in the Recent Activity box (even though I already made sure in my Spotify Preferences not ...

user-removed

Not applicable

1045 Views

14 replies

0 likes

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  • 14 replies
  • 0 likes

Solved!! Problems with E-mail

Hi i have a problem with my account [Mod edit-username] the mail adress that is below [Mod edit-username] doesnt excist. My real e-mail is [Mod edit-email]. But when i try to change it to the correct e-mail it says that i already have an account with...

Newbie

Hi i have a problem with my account [Mod edit-username] the mail adress that is below [Mod edit-username] doesnt excist. My real e-mail is [Mod edit-email].   But when i try to change i...

Peter__

Community Legend

1155 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! E-mail already in use, but still not!?

I want to change my current e-mail adress on Spotify to a new one. When I try to do it, this text appears: "Another account is already registered with this email address" I tripple checked my e-mail so I spelled it right, I did. So then I tried to re...

Regular

I want to change my current e-mail adress on Spotify to a new one. When I try to do it, this text appears: "Another account is already registered with this email address" I tripple checked my e-...

Peter__

Community Legend

28860 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Favorite people list is gone! Help!

I just updated spotify a few days ago and noticed my favorite people list that used to appear on the top left, above the people list that shows all of my facebook friends as they listen to music, is gone. I can't find a way to get it back...anyone kn...

Newbie

I just updated spotify a few days ago and noticed my favorite people list that used to appear on the top left, above the people list that shows all of my facebook friends as they listen to music, is ...

msfit

Newbie

1652 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Premium Account Hacked

Hello, My account has been hacked. I was able to use my secondary Facebook login to gain access but the person changed my email address and password. Is there anyway to reset the email address and passowrd so I can regain complete access to my accoun...

Casual Listener

Hello, My account has been hacked. I was able to use my secondary Facebook login to gain access but the person changed my email address and password. Is there anyway to reset the email address and pa...

Peter__

Community Legend

1971 Views

6 replies

0 likes

Account
Login
Other
Security
  • 1971 Views
  • 6 replies
  • 0 likes

Ecards in the USA

Are the ecards going to be available in the US anytime soon. I was looking to get a subscription as a gift. Is there any other way to do this

Newbie

Are the ecards going to be available in the US anytime soon. I was looking to get a subscription as a gift. Is there any other way to do this

Peter__

Community Legend

3315 Views

11 replies

2 likes

  • 3315 Views
  • 11 replies
  • 2 likes