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I can't remember my password.

Please help. I can't remember my password. If I follow your help links it tells me to type in a new password twice then then asks for current password which I can not remember. How do I get around this? Any way to email me my old password? Thanks

Newbie

Please help. I can't remember my password. If I follow your help links it tells me to type in a new password twice then then asks for current password which I can not remember. How do I get around th...

Thedev

Community Legend

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Upgraded to premium and still seeing ads

Hi, I just started the premum trial. I've verified my account is premium in the options (and the increased sound quality is checked and didn't ask me to upgrade). My problem is that when I click on Discover, I still see adds for banks and stuff. The ...

Casual Listener

Hi,   I just started the premum trial. I've verified my account is premium in the options (and the increased sound quality is checked and didn't ask me to upgrade).   My problem is ...

w1res

Casual Listener

1080 Views

4 replies

0 likes

Premium
  • 1080 Views
  • 4 replies
  • 0 likes

No Facebook friends in Spotify

Hello guys, I created a Spotify account by logging in with my Facebook account. I liked the fact that i can see people's activity and that others could see mine. That's exactly the problem. Songs i've played will not appear in other people's feed and...

Casual Listener

Hello guys,   I created a Spotify account by logging in with my Facebook account. I liked the fact that i can see people's activity and that others could see mine. That's exactly the problem. ...

hypercube33

Newbie

2958 Views

13 replies

2 likes

  • 2958 Views
  • 13 replies
  • 2 likes

Blanco account

Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the lists and so on, because it has the same username and p...

Casual Listener

Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the list...

Paulien

Casual Listener

492 Views

2 replies

0 likes

Account
Free
Other
  • 492 Views
  • 2 replies
  • 0 likes

Unidays discount

Hi! so after having the NUS discount for the last year which has now subsequently run out (or i assume thats what happend as it keeps coming up with the 'feature unavailable message') so i decided to sign up for UNiDAYS so as to take advantage of the...

Newbie

Hi! so after having the NUS discount for the last year which has now subsequently run out (or i assume thats what happend as it keeps coming up with the 'feature unavailable message') so i decided to...

Peter__

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Payment method not mentioned (Germany)

Hey, first sry for my bad english. Id like to get Spotify Premium. From a Gasstation i got a snippet which says "Spotify 10€" and then a code. But this thingy isnt in the payment methods. Only Paypal, Visa and so on. So how do i pay with this?! Need ...

Casual Listener

Hey, first sry for my bad english. Id like to get Spotify Premium.  From a Gasstation i got a snippet which says "Spotify 10€" and then a code. But this thingy isnt in the payment methods. Onl...

user-removed

Not applicable

508 Views

1 replies

0 likes

Account
Premium
Subscription
  • 508 Views
  • 1 replies
  • 0 likes

Solved!! accidentally revoked spotify access to my tumblr account

Hi, does anyone know how I can give Spotify access to my tumblr account again after revoking it by accident? And is there a way to link spotify to my secondary blog instead of the primary one? Thank you!

Casual Listener

Hi,   does anyone know how I can give Spotify access to my tumblr account again after revoking it by accident? And is there a way to link spotify to my secondary blog instead of the primary ...

frosch0607

Casual Listener

1374 Views

2 replies

0 likes

  • 1374 Views
  • 2 replies
  • 0 likes

10 hours limit

My account keeps telling me that I have used up my 10 hour limit when I haven't. I've been on holiday for a week so did not use it last week and barely used it this month, it is happening quite regularly usually the last week before the end of the mo...

Newbie

My account keeps telling me that I have used up my 10 hour limit when I haven't. I've been on holiday for a week so did not use it last week and barely used it this month, it is happening quite ...

Peter__

Community Legend

4878 Views

8 replies

0 likes

Account
Free
  • 4878 Views
  • 8 replies
  • 0 likes

Card expired abroad, unable to add a new one.

Hello,I am currently away travelling Asia and Australasia for 6 months (currently Cambodia, Vietnam on the 10th). I changed cards before I came out but didn't update my payment details on here. The payment for my premium subscription was due to come ...

Casual Listener

Hello, I am currently away travelling Asia and Australasia for 6 months (currently Cambodia, Vietnam on the 10th). I changed cards before I came out but didn't update my payment details on here. T...

ajwoolley

Casual Listener

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

unlinking from facebook?

How do I unlink from my facebook? I am a premium member and I wish there was better customer service, like an actual phone number I could call.

Visitor

How do I unlink from my facebook? I am a premium member and I wish there was better customer service, like an actual phone number I could call.

Thedev

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

Payment Extension,

Hey there is no customer service for you guys. It's strange in this day and age you don't have any customer service at all.Anyway, could you guys delay a payment for a week.. You guys just aren't in sync with my pay cycle. The scary thing is, you guy...

Casual Listener

Hey there is no customer service for you guys. It's strange in this day and age you don't have any customer service at all. Anyway, could you guys delay a payment for a week.. You guys just aren't...

Thedev

Community Legend

1776 Views

1 replies

0 likes

  • 1776 Views
  • 1 replies
  • 0 likes

"Offline access withdrawn"

Version 0.9.0.128.g3134f863 - major fail. I have Spotify installed on two devices maximum. An Androd phone and my main PC. Nowhere els, and no one is 'sharing' my account. So why after the latest update to version 0.9.0.128.g3134f863 did I recevie th...

Casual Listener

Version 0.9.0.128.g3134f863 - major fail.   I have Spotify installed on two devices maximum.  An Androd phone and my main PC.  Nowhere els, and no one is 'sharing' my account. &nbsp...

Peter__

Community Legend

657 Views

3 replies

0 likes

  • 657 Views
  • 3 replies
  • 0 likes

Spotify Gift Card in United States

I'd like to buy Spotify Premium Subscription for a friend as birthday gift, looks like the only option I have is "Spotify Premium pay-as-you-go subscription, you can do so at your local 7-Eleven or ACE Cash Express store". I've followed the steps and...

Casual Listener

I'd like to buy Spotify Premium Subscription for a friend as birthday gift, looks like the only option I have is "Spotify Premium pay-as-you-go subscription, you can do so at your local 7-Eleven or A...

RosaSD

Casual Listener

585 Views

2 replies

0 likes

Account
Premium
Subscription
  • 585 Views
  • 2 replies
  • 0 likes

Solved!! Cancellation not going through/updating.

Hello Spotify Community/Support, I just canceled my Spotify Unlimited Subscription at my bank (as the Spotify subscription managment website told me) but it does not show up as canceled on my Subscription Management portal. I'd like to upgrade to Pre...

Casual Listener

Hello Spotify Community/Support,   I just canceled my Spotify Unlimited Subscription at my bank (as the Spotify subscription managment website told me) but it does not show up as canceled on...

LennartD

Casual Listener

678 Views

2 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 678 Views
  • 2 replies
  • 0 likes

Wanting to combine two acounts with forgotten login

I had an account with a lot of playlists -- linked to facebook, made a new account & re linked new one to facebook. I just want to have the two combined. Emails on account were ether <> or <>. [Edit: Snip-Email(Privacy)-Peter]

Newbie

I had an account with a lot of playlists -- linked to facebook, made a new account & re linked new one to facebook. I just want to have the two combined. Emails on account were ether <<SNIP...

Peter__

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

account problem

Ive uppgraded to premium, but got 2 month unlimited insteed. How can i fix this problem? I have à iPad so i must have premium. So please help

Newbie

Ive uppgraded to premium, but got 2 month unlimited insteed. How can i fix this problem? I have à iPad so i must have premium. So please help

Thedev

Community Legend

251 Views

1 replies

0 likes

Account
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Premium purchased but not active in web interface

Hi all, I've purchased a subscription to Spotify Premium via my mobile device to be charged to my provider. I've received a receipt for the initial charge and premium works on my phone. It doesn't work when I login to the web interface with the same ...

Casual Listener

Hi all, I've purchased a subscription to Spotify Premium via my mobile device to be charged to my provider. I've received a receipt for the initial charge and premium works on my phone. It doesn't ...

ctbenard1

Newbie

1068 Views

6 replies

0 likes

Account
Premium
Subscription
  • 1068 Views
  • 6 replies
  • 0 likes

Playlist Error: Uninstalled Spotify then Reinstalled Spotify - Playlists GONE!

Spotify Errored out when I opened up the recently re-installed Spotify. All my playlists are gone and I just got a yellow notification at the top that there was a "Playlist Error" and that is it. No error # or anything. Any help would be great.

Casual Listener

Spotify Errored out when I opened up the recently re-installed Spotify. All my playlists are gone and I just got a yellow notification at the top that there was a "Playlist Error" and that is it. No ...

Peter__

Community Legend

5713 Views

41 replies

1 likes

  • 5713 Views
  • 41 replies
  • 1 likes

Solved!! Log in with Facebook

I get the message " Please install Spotify using a normal account instead of an Administrator account". What do I do? Please help me.

Casual Listener

I get the message " Please install Spotify using a normal account instead of an Administrator account". What do I do? Please help me.

Taylor

Community Legend

703 Views

3 replies

0 likes

  • 703 Views
  • 3 replies
  • 0 likes