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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780679 Views

18 replies

29 likes

  • 780679 Views
  • 18 replies
  • 29 likes

Horrible Customer Service

SPOTIFY NEEDS EITHER A LIVE CHAT OR PHONE SUPPORT!!!! This is rediculous this is the second time im dealing with them my subsription was closed early its back to free service when I have a paypal receipt showing I paid for a years worth of service. I...

Newbie

SPOTIFY NEEDS EITHER A LIVE CHAT OR PHONE SUPPORT!!!!   This is rediculous this is the second time im dealing with them my subsription was closed early its back to free service when I have a...

Peter__

Community Legend

337 Views

1 replies

1 likes

  • 337 Views
  • 1 replies
  • 1 likes

Payment failure

For a few months I have been uable to pay my spotify premium (bank account empty), and today i tried to pay, and my card and account has money, but still it doesnt work.. It just says error.. And i've tried four times.. Can someone pleas help me??

Regular

For a few months I have been uable to pay my spotify premium (bank account empty), and today i tried to pay, and my card and account has money, but still it doesnt work.. It just says error.. And i'v...

Peter__

Community Legend

654 Views

9 replies

0 likes

Premium
  • 654 Views
  • 9 replies
  • 0 likes

Solved!! offline content when abroad in far-off places

Hi - I'm about to head off to Nepal, Myanmar, Thailand, etc... I know some countries don't have Spotify yet, but if I load up my iPhone5 with content and make it available offline, I'm assuming it will be fine - or won't it be? Please advise as I don...

Newbie

Hi - I'm about to head off to Nepal, Myanmar, Thailand, etc... I know some countries don't have Spotify yet, but if I load up my iPhone5 with content and make it available offline, I'm assuming it wi...

Thedev

Community Legend

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
  • 0 likes

Suddenly got a new blanco account

I'm using spotify for about a year, but then Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the lists and ...

Casual Listener

I'm using spotify for about a year, but then Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login t...

meiri

Casual Listener

456 Views

4 replies

0 likes

  • 456 Views
  • 4 replies
  • 0 likes

I can't remember my password.

Please help. I can't remember my password. If I follow your help links it tells me to type in a new password twice then then asks for current password which I can not remember. How do I get around this? Any way to email me my old password? Thanks

Newbie

Please help. I can't remember my password. If I follow your help links it tells me to type in a new password twice then then asks for current password which I can not remember. How do I get around th...

Thedev

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Upgraded to premium and still seeing ads

Hi, I just started the premum trial. I've verified my account is premium in the options (and the increased sound quality is checked and didn't ask me to upgrade). My problem is that when I click on Discover, I still see adds for banks and stuff. The ...

Casual Listener

Hi,   I just started the premum trial. I've verified my account is premium in the options (and the increased sound quality is checked and didn't ask me to upgrade).   My problem is ...

w1res

Casual Listener

951 Views

4 replies

0 likes

Premium
  • 951 Views
  • 4 replies
  • 0 likes

No Facebook friends in Spotify

Hello guys, I created a Spotify account by logging in with my Facebook account. I liked the fact that i can see people's activity and that others could see mine. That's exactly the problem. Songs i've played will not appear in other people's feed and...

Casual Listener

Hello guys,   I created a Spotify account by logging in with my Facebook account. I liked the fact that i can see people's activity and that others could see mine. That's exactly the problem. ...

hypercube33

Newbie

2592 Views

13 replies

2 likes

  • 2592 Views
  • 13 replies
  • 2 likes

Blanco account

Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the lists and so on, because it has the same username and p...

Casual Listener

Spotify created a 'new' account for me, without asking for it. My new account is just blanco, without playlists, favourites and followers. I can't login to my old account, which still has al the list...

Paulien

Casual Listener

416 Views

2 replies

0 likes

Account
Free
Other
  • 416 Views
  • 2 replies
  • 0 likes

Unidays discount

Hi! so after having the NUS discount for the last year which has now subsequently run out (or i assume thats what happend as it keeps coming up with the 'feature unavailable message') so i decided to sign up for UNiDAYS so as to take advantage of the...

Newbie

Hi! so after having the NUS discount for the last year which has now subsequently run out (or i assume thats what happend as it keeps coming up with the 'feature unavailable message') so i decided to...

Peter__

Community Legend

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!! Payment method not mentioned (Germany)

Hey, first sry for my bad english. Id like to get Spotify Premium. From a Gasstation i got a snippet which says "Spotify 10€" and then a code. But this thingy isnt in the payment methods. Only Paypal, Visa and so on. So how do i pay with this?! Need ...

Casual Listener

Hey, first sry for my bad english. Id like to get Spotify Premium.  From a Gasstation i got a snippet which says "Spotify 10€" and then a code. But this thingy isnt in the payment methods. Onl...

user-removed

Not applicable

412 Views

1 replies

0 likes

Account
Premium
Subscription
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! accidentally revoked spotify access to my tumblr account

Hi, does anyone know how I can give Spotify access to my tumblr account again after revoking it by accident? And is there a way to link spotify to my secondary blog instead of the primary one? Thank you!

Casual Listener

Hi,   does anyone know how I can give Spotify access to my tumblr account again after revoking it by accident? And is there a way to link spotify to my secondary blog instead of the primary ...

frosch0607

Casual Listener

1258 Views

2 replies

0 likes

  • 1258 Views
  • 2 replies
  • 0 likes

10 hours limit

My account keeps telling me that I have used up my 10 hour limit when I haven't. I've been on holiday for a week so did not use it last week and barely used it this month, it is happening quite regularly usually the last week before the end of the mo...

Newbie

My account keeps telling me that I have used up my 10 hour limit when I haven't. I've been on holiday for a week so did not use it last week and barely used it this month, it is happening quite ...

Peter__

Community Legend

4549 Views

8 replies

0 likes

Account
Free
  • 4549 Views
  • 8 replies
  • 0 likes

Card expired abroad, unable to add a new one.

Hello,I am currently away travelling Asia and Australasia for 6 months (currently Cambodia, Vietnam on the 10th). I changed cards before I came out but didn't update my payment details on here. The payment for my premium subscription was due to come ...

Casual Listener

Hello, I am currently away travelling Asia and Australasia for 6 months (currently Cambodia, Vietnam on the 10th). I changed cards before I came out but didn't update my payment details on here. T...

ajwoolley

Casual Listener

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

unlinking from facebook?

How do I unlink from my facebook? I am a premium member and I wish there was better customer service, like an actual phone number I could call.

Visitor

How do I unlink from my facebook? I am a premium member and I wish there was better customer service, like an actual phone number I could call.

Thedev

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Payment Extension,

Hey there is no customer service for you guys. It's strange in this day and age you don't have any customer service at all.Anyway, could you guys delay a payment for a week.. You guys just aren't in sync with my pay cycle. The scary thing is, you guy...

Casual Listener

Hey there is no customer service for you guys. It's strange in this day and age you don't have any customer service at all. Anyway, could you guys delay a payment for a week.. You guys just aren't...

Thedev

Community Legend

1697 Views

1 replies

0 likes

  • 1697 Views
  • 1 replies
  • 0 likes

"Offline access withdrawn"

Version 0.9.0.128.g3134f863 - major fail. I have Spotify installed on two devices maximum. An Androd phone and my main PC. Nowhere els, and no one is 'sharing' my account. So why after the latest update to version 0.9.0.128.g3134f863 did I recevie th...

Casual Listener

Version 0.9.0.128.g3134f863 - major fail.   I have Spotify installed on two devices maximum.  An Androd phone and my main PC.  Nowhere els, and no one is 'sharing' my account. &nbsp...

Peter__

Community Legend

548 Views

3 replies

0 likes

  • 548 Views
  • 3 replies
  • 0 likes

Spotify Gift Card in United States

I'd like to buy Spotify Premium Subscription for a friend as birthday gift, looks like the only option I have is "Spotify Premium pay-as-you-go subscription, you can do so at your local 7-Eleven or ACE Cash Express store". I've followed the steps and...

Casual Listener

I'd like to buy Spotify Premium Subscription for a friend as birthday gift, looks like the only option I have is "Spotify Premium pay-as-you-go subscription, you can do so at your local 7-Eleven or A...

RosaSD

Casual Listener

492 Views

2 replies

0 likes

Account
Premium
Subscription
  • 492 Views
  • 2 replies
  • 0 likes

Solved!! Cancellation not going through/updating.

Hello Spotify Community/Support, I just canceled my Spotify Unlimited Subscription at my bank (as the Spotify subscription managment website told me) but it does not show up as canceled on my Subscription Management portal. I'd like to upgrade to Pre...

Casual Listener

Hello Spotify Community/Support,   I just canceled my Spotify Unlimited Subscription at my bank (as the Spotify subscription managment website told me) but it does not show up as canceled on...

LennartD

Casual Listener

575 Views

2 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 575 Views
  • 2 replies
  • 0 likes