Help can't upgrade
I have unlimited and thrying to upgrade and it says its not avaiable why would this be ???
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Start a topicI have unlimited and thrying to upgrade and it says its not avaiable why would this be ???
Newbie
I have unlimited and thrying to upgrade and it says its not avaiable why would this be ???
Thedev
Community Legend
289 Views
1 replies
0 likes
Can you not share tracks with friends with an unlimited subscription? Or is mine just being whack? I share a lot of music with a lot of people all the time and am really upset I can't do so since I've upgraded.
Newbie
Can you not share tracks with friends with an unlimited subscription? Or is mine just being whack? I share a lot of music with a lot of people all the time and am really upset I can't do so since I'v...
Jamie
Spotify Legend
287 Views
1 replies
0 likes
Bought a spotify card and redeemed it for 2 months unlimited. It still says I have spotify free. When I redeemed the code it said I had redeemed for 2 months. But apparently I haven't got it.
Casual Listener
Bought a spotify card and redeemed it for 2 months unlimited. It still says I have spotify free. When I redeemed the code it said I had redeemed for 2 months. But apparently I haven't got ...
Jamie
Spotify Legend
748 Views
6 replies
0 likes
BUMPThis is an ongoing issue for me and I've got well past the point of being frustrated. Every single time i login using my facebook credentials it says an SMS has been sent and I need to use that to login. That itself isn't so bad but sometimes the...
Music Fan
BUMP This is an ongoing issue for me and I've got well past the point of being frustrated. Every single time i login using my facebook credentials it says an SMS has been sent and I need to use th...
DannyK
Newbie
2618 Views
10 replies
1 likes
Why is My Billing Cycle changing Wildly each month (15th, 8th, 5th etc.)? I need it to be consistent for a special purpose and also it is not leagally correct to bill in Full monthly for only 3 weeks periods, etc. This Needs to Stop & Stop Now!! Than...
Casual Listener
Why is My Billing Cycle changing Wildly each month (15th, 8th, 5th etc.)? I need it to be consistent for a special purpose and also it is not leagally correct to bill in Full monthly f...
Greg
Roadie
1881 Views
3 replies
1 likes
Hey everyone,my bank **bleep**ed up didn't transfer the fee for the subscription on 15th this month. On 24th I manually transferred the money and got the confirmation mail that the money arrived and my premium should be back. Now two day later I have...
Casual Listener
Hey everyone, my bank **bleep**ed up didn't transfer the fee for the subscription on 15th this month. On 24th I manually transferred the money and got the confirmation mail that the money arr...
Spid3rpark3r
Casual Listener
801 Views
6 replies
0 likes
When I receive an e-mail alert with new releases from my followed artists, I only get directed to spotify.com when i click the release image or the «Listen now»-button. Shouldn't the links point to the actual relase?
Gig Goer
When I receive an e-mail alert with new releases from my followed artists, I only get directed to spotify.com when i click the release image or the «Listen now»-button. Shouldn't the links point to t...
Peter__
Community Legend
793 Views
3 replies
0 likes
What happened with the New Releases? Now I only see recommendations by spotify...
Casual Listener
What happened with the New Releases? Now I only see recommendations by spotify...
Peter__
Community Legend
973 Views
5 replies
0 likes
Originally I had registered my Spotify with my gmail account, but one day I clicked on Facebook-login by accident. I cancelled the process, but Spotify still managed to get an old, invalid email address from Facebook and updated my profile with this ...
Newbie
Originally I had registered my Spotify with my gmail account, but one day I clicked on Facebook-login by accident. I cancelled the process, but Spotify still managed to get an old, invalid...
Peter__
Community Legend
509 Views
1 replies
0 likes
I linked my spotify with my facebook, but I have to deactivate my facebook. Is there any way to get online in my account?
Newbie
I linked my spotify with my facebook, but I have to deactivate my facebook. Is there any way to get online in my account?
Peter__
Community Legend
545 Views
1 replies
0 likes
Hi Spotify, I am a customer since a couple of years. My credit card Expired and know when I continued with another card I seems like my payment was maid to a different Spotify account. I want to activate the right account but I guess that will make m...
Visitor
Hi Spotify, I am a customer since a couple of years. My credit card Expired and know when I continued with another card I seems like my payment was maid to a different Spotify account. &...
Peter__
Community Legend
435 Views
2 replies
0 likes
My ACTUAL spotify account with ALL my playlists has been deactivated and Facebook has linked and created a new one for me. HOWEVER. I'm still able to find my account through my friends on Facebook so the account is still there.. and the playlists too...
Casual Listener
My ACTUAL spotify account with ALL my playlists has been deactivated and Facebook has linked and created a new one for me. HOWEVER. I'm still able to find my account through my friends on Fa...
Peter__
Community Legend
686 Views
4 replies
1 likes
I cant remember my password. It should been sent to my email <> But nothing is happening..i have a lot of music i cant find back to. So please help me. Anne Birgit Gjerdene [Edit: Snip-Email(Privacy)-Peter]
Newbie
I cant remember my password. It should been sent to my email <<SNIP>> But nothing is happening..i have a lot of music i cant find back to. So please help me. Anne Birgit Gjerdene &n...
Peter__
Community Legend
305 Views
1 replies
0 likes
Hi,I'm trying to upgrade to Premium Free Trial but keep getting rejected. I think this is because my Paypal and VISA are both registered in the UK but I live in Austria and my Spotify is registered here. I seemingly can't change my Paypal country or ...
Casual Listener
Hi, I'm trying to upgrade to Premium Free Trial but keep getting rejected. I think this is because my Paypal and VISA are both registered in the UK but I live in Austria and my Spotify is register...
Peter__
Community Legend
557 Views
1 replies
0 likes
As a long standing user and advocate of Spotify it saddens me when there is an issue.. My phone doesn't seem to want to acknowledge my premium account.. What's up with it Spottypeople?
Newbie
As a long standing user and advocate of Spotify it saddens me when there is an issue.. My phone doesn't seem to want to acknowledge my premium account.. What's up with it Spottypeople?
Peter__
Community Legend
425 Views
2 replies
0 likes
Does anyone know why this might have happened? I've now got a blank basic spotify.. I'm still having to log in the same way as before, using my Facebook profile but all my things have gone?? It's asking for my Spotify login but I don't think I have o...
Visitor
Does anyone know why this might have happened? I've now got a blank basic spotify.. I'm still having to log in the same way as before, using my Facebook profile but all my things have gone?? It's a...
Thedev
Community Legend
327 Views
1 replies
0 likes
I decided to disconnect Facebook, because honestly, I don't care for it that much. Big mistake, it booted me out and when I logged back in with e-mail+pwd, I don't have subscription anymore and lost all my playlists. Any ideas?
Casual Listener
I decided to disconnect Facebook, because honestly, I don't care for it that much. Big mistake, it booted me out and when I logged back in with e-mail+pwd, I don't have subscription anymore and lost ...
Bravo
Casual Listener
498 Views
1 replies
0 likes
After update 9.4 I think. When playing playmysong it won't go to the next track, any help greatfully recieved
Casual Listener
After update 9.4 I think. When playing playmysong it won't go to the next track, any help greatfully recieved
The-Hub-Cafe
Casual Listener
882 Views
7 replies
0 likes
I would life spotify to send me music recommendations by email, how would I go about doing that?
Newbie
I would life spotify to send me music recommendations by email, how would I go about doing that?
bebehey
Roadie
472 Views
1 replies
0 likes
So I'm getting ready to go on vacation for a month. I've made a special 'favorites' playlist to listen to that should tide me over.... But my parents are talking about borrowing my iPod and/or Nexus and streaming music that isn't on any of my playlis...
Casual Listener
So I'm getting ready to go on vacation for a month. I've made a special 'favorites' playlist to listen to that should tide me over.... But my parents are talking about borrowing my iPod and/...
bebehey
Roadie
486 Views
1 replies
0 likes