lost premium

[ariejansen]

3 days ago suddenly whas my premium account gone

only free account whas there

i need login for premium account i have it ffor about 2 years now and never problems

what happens and how i fix it

i dont now my my premium account loggins

arie

[trultegylla]

I got a mail from Spotify telling me that my premium payment had failed. I'm paying every month so I don't know that's wrong. They said that if this doesn't get fixed in a couple of days, I'll loose my Spotify on my iphone.. 

[ariejansen]

• How do I get help with my password?

  Not to worry if you've forgotten your password. Since you've logged in with your Spotify details, we can send you a password reset via your Spotify account.

  
  To get help with your password:

  1. Go to the password reset page on the Spotify website.
  2. Enter your username or the email address you used when creating your Spotify account and click Send.
     We will send you an email with instructions on how to reset your password or retrieve your username.

  this is not working how can i fix my account

  i dont now my login

  please help on [email protected]

  looks like i only can stop the payment for this account its  unbelieveble