[Car Thing] Setup & troubleshooting guide

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[Car Thing] Setup & troubleshooting guide

Katerina
Spotify Legend

Hey folks, glad to see you here!

 

We've put together this guide to help you out along your Car Thing journey.

 

Getting a Car Thing

Spoiler

If you haven't already, you can register for one here

 

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When you successfully register, you'll receive an email confirmation to your inbox chosen during the signup. If you've logged in with the wrong account, you can always select Change User or Change email.


Once one is available for you, you should receive an email with more info.

 

Keep in mind that this is available to Premium subscribers in the US only at the moment. There's more info about the requirements here.

 

Setting up Car Thing

Spoiler

You've received your Car Thing, congrats!

The first thing you'll need to do is setup your Car Thing with your mobile device. We have a dedicated support site to get you started here.

 

Once you've set up the two, you can mount Car Thing to your car

 

We also have some helpful video tutorials on how you can use Car Thing.

 

Troubleshooting Car Thing

Spoiler

No need to panic!
The first thing to do is perform some basic troubleshooting. Don't forget to start with some often overlooked steps like rebooting your device. If that doesn't do the trick, check out our support site.

 

If you can't find an answer to your issue listed there, we recommend starting a new thread in this board. That way, other Community users, Stars or Moderators can help out. Don't forget to include helpful details like how you're setting up Car Thing, at what point you're having troubles, etc. An image is a thousand words so you can also consider attaching any helpful images to better point out what's happening.

We'll be updating this thread with new tips and FAQs, so we recommend checking back often. You can also subscribe to this thread to stay in the loop automatically when this happens.

KaterinaModerator
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13 Replies

johnkhigginson
Visitor

I love my Car Thing, but it doesn't turn off when my car is off. The previous image bled into the background of my screen and I'm worried it'll drain my battery. 

 

Any ideas besides having to plug/unplug each car ride?

MattSuda
Spotify Star
Spotify Star

Hey @johnkhigginson 

 

Sorry to hear about this!

 

I found this in the following support article which may explain why this is happening:

 

https://support.spotify.com/article/car-thing-not-working/

"Note: If your car powers your 12V or 24V outlet when the ignition’s off, unplug Car Thing when you turn your car off to avoid draining your car battery."

 

I suggest to read your car manual to see if this is the case. Some cars might have an outlet that is always powered and an outlet that is not always powered.

 

The easiest way would be to unplug the USB cable from the car outlet, instead of unplugging the cable end that's plugged into Car Thing.

MattSudaSpotify Star
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bridgbridg
Casual Listener

I cannot connect via bluetooth! it says the accessory is not supported. Has anyone else gotten this issue? I have Honda CRV

MattSuda
Spotify Star
Spotify Star

Hey @bridgbridg 

 

You should be able to connect your phone to your car via Bluetooth and the Car Thing to your phone via Bluetooth. The Car Thing is not supposed to be connected to the car, only your phone. The phone is sending the audio to the car.

 

This is how the setup works:

  • Car Thing connected to phone via Bluetooth
  • Phone connected to car via Bluetooth
MattSudaSpotify Star
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bridgbridg
Casual Listener
Yea. I can’t connect my phone to car thing via bluetooth

MattSuda
Spotify Star
Spotify Star

Hey @bridgbridg 

 

I see an employee was able to direct you to contact support in your thread here:

 

https://community.spotify.com/t5/Car-Thing/Accessory-Not-Supported/m-p/5287334#M237

 

I hope that works out for you.

MattSudaSpotify Star
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JRomega
Casual Listener

Just received my Car Thing. I've set it up, Bluetooth sees it and it shows it playing, but I'm not hearing any music. For some reason my phone stopped playing music through my Bluetooth connection once I set up Car Thing, even though it shows it playing. I disconnected (unplugged) Car Thing and I'm still not getting music playback. Not sure what is going on 🤷🏼‍

JRomega
Casual Listener

I wanted to add that my phone Bluetooth is working, I can talk on the phone, but all music audio has stopped. Spotify app shows music is playing, but I'm getting no audio output via Bluetooth since I set up Car Thing. I can only get audio with an AUX cable now. The audio Bluetooth from my phone to my car has stopped working even though it shows it working 🤦🏼‍

 

New day, new update: I was able to figure out what was happening 🙌🏻 I got it working now. You can ignore this post and the one above. Love Car Thing now that it's working properly 🧡

MattSuda
Spotify Star
Spotify Star

@JRomega 

 

Glad to hear you got it working! 🙂

MattSudaSpotify Star
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Gordo2040
Casual Listener

Hi 

For the most part it's working, only a few things that really make the experience not great. 

#1  the device automatically plays the last thing that it was on when the car is turned on regardless if I was playing it or not, it just starts playing. Kind of annoying when playing songs, but really annoying when i'm listening to podcasts because I have to go back and find my spot. Normally it's not a big deal, but I have a remote starter in my car so it's a pain to remember to go into my phone to pause whatever is playing. 

#2 No obvious way to sort playlists? I can't sort my favorite playlist by date added. Instead it defaults to the custom order which is the order in which the song was added. If you are like me some playlists have 300 songs on them so having to scroll through on a small screen is deal breaker.  I haven't found anything in the documentation or support online that say how to sort playlists if at all. 

I wanted to really like this device, but these 2 issues have really led me to dislike it more and more to the point where I'm barely using it at all. 

 

 

 

sadastronaut
Roadie

You may try another outlet. For me, I have an outlet that is only on when the car is on, but I have another outlet that is on all the time.

Benlee12123b
Composer

Thanks For Trying to help a Fellow Spotify User out! Car thing is new to the Spotify Family and we’re all learning how to figure it out! Any tips and Help are appreciated! 

Hey there, I’m trying to become a Spotify rockstar I would highly appreciate it if you would take a moment to like this! 

helping one user at a time 

cheers 

Ben! 

gAggiNgcactUS
Casual Listener

My truck is the same. Every 12v outlet (even cigarette lighter) have constant power.

 Here are two options for you, the second being by far the easiest and least obtrusive. It does, however, require an extra step be performed at each end of your journey in order to function. In my case, there is a third option, but that would depend on your vehicle’s audio component features.


Option #!. Have a car electrical professional - or yourself if you’re comfortable in these things, rewire one of your outlet’s 12 positive leads (before your fusebox, or instead use a new in-line fuse holder with a fuse of your manufacturer’s amperage rating for that outlet. Kind of a lot of trouble and/or expense, but the definite option that would provide operation exactly as intended.

 

  • Option #2 Get something like the item is in the search “USB Car charger with on off switch” - it’ll require you having to push a button when you embark and again when you arrive at your destination. If you can remember to do it, it’s not very difficult and provides your desired result. 

Option #3. In the event that you maybe didn’t know or simply had forgotten, Check your vehicle stereo deck for a possible USB input. This should turn on and off with the vehicle’s ignition. 

Now to my issue. I just set up car thing today.

I wasn’t sure whether I should go through Bluetooth or through the USB cable because I use each with my phone at different times, and on occasion, both simultaneously. .
Here’s where I’m confused. Your product sales page reads “Car Thing is its own thing

Let your phone do phone stuff. Car Thing has one job and does it awesomely.”

No I understand that car thing needs the phone for Internet access. But I wasn’t aware that the Spotify App needs to be open and running on the phone the entire time. Maybe I just haven’t spent enough time with it, and am missing something? Because the statement doesn’t really jive if what I’m saying is the case. In my opinion, borferline misleading. I’m hoping that you tell me I’m totally not correct and I’m doing something incorrectly. 

Thanks, and sorry for the typos - Doing this from my phone and I’m late for bed

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