Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Adding duo member

Adding duo member

I try adding my partner but she gets the following message: 

‘You cannot be added to this plan. We could not confirm that you live together with the holder of this premium-plan. You can again be added to a plan of someone else in 12 months’.

 

I dont see where/how she can add her address. 

Please advice.

 

Thanks. 

Reply
1 Reply

Hello @lTonl!

 

Thanks for coming to the Spotify Community. I'd recommend checking out this Support article for the next steps to take.

 

Make sure to let me know how this goes 🙂

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts