Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 63170 Views
  • 47 replies
  • 107 likes
  • 63170 Views
  • 47 replies
  • 107 likes

Superuser Contribution The length of Traci Braxton's Last Call is cut out

PlanFree/Premium: PremiumCountry: taiwan DevicePC and iPhone 12 pro My Question or Issuei was listening to this song and it abruptly stopped and i went to Wikipedia and this song's length is 3:44for who's responsible for this, please fix it thanks

  • Newbie
  • Plan Free/Premium: Premium Country: taiwan   Device PC and iPhone 12 pro   My Question or Issue i was listening to this song and it abruptly stopped and i went to Wikipedia and...
  • Jeremy
  • Spotify Legend
  • 564 Views
  • 4 replies
  • 0 likes
  • 564 Views
  • 4 replies
  • 0 likes

Superuser Contribution Korean Lyrics on Roku

PlanPremiumCountryUnited States Operating SystemRoku Express 10 5 0build: 4208 My Question or IssueHello, I listen to a lot of Korean music and the lyrics won’t show up on my TV. Every language shows up except Korean. I have an LG tv but have Spotify...

  • Newbie
  • Plan Premium Country United States  Operating System Roku Express 10 5 0 build: 4208   My Question or Issue Hello,  I listen to a lot of Korean music and the lyrics won’t sho...
  • bbybell
  • Newbie
  • 1792 Views
  • 10 replies
  • 4 likes
  • 1792 Views
  • 10 replies
  • 4 likes

Superuser Contribution New function: advertise

Can anyone here tell me if it's possible to create direct ads on Spotify outside the US? Is it possible to advertise to the Brazilian public? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, An...

  • Roadie
  • Can anyone here tell me if it's possible to create direct ads on Spotify outside the US? Is it possible to advertise to the Brazilian public?   Plan Free/Premium Country   Device (i...
  • geovanebento
  • Roadie
  • 484 Views
  • 2 replies
  • 0 likes
  • Marketing
  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution NHK Radio News?

Any idea what happened to the NHK Radio News podcast? Was surprised to log in a month or so ago to find it gone suddenly. Licensing issue maybe? It's available via Apple, but nowhere to be found on Spotify. Thanks for any replies!

  • Casual Listener
  • Any idea what happened to the NHK Radio News podcast?  Was surprised to log in a month or so ago to find it gone suddenly.  Licensing issue maybe?  It's available via Apple, but nowher...
  • Eni
  • Moderator
  • 634 Views
  • 3 replies
  • 0 likes
  • 634 Views
  • 3 replies
  • 0 likes

Superuser Contribution Inappropriate Podcast Suggestions

I was shocked when I opened the app today. On the homepage it has the section for podcast suggestions, which I had been tolerating for years. But today, it is suggesting ADULT podcasts to me!!! This will be my LAST month using Spotify, which is a com...

IMG_42B6DA8B5ED8-1.jpg WX20210913-194843@2x.png
  • Regular
  •   I was shocked when I opened the app today. On the homepage it has the section for podcast suggestions, which I had been tolerating for years. But today, it is suggesting ADULT podcasts ...
  • 12143655402
  • Casual Listener
  • 4975 Views
  • 8 replies
  • 12 likes
  • 4975 Views
  • 8 replies
  • 12 likes

Superuser Contribution Android app is horrible compared to IOS

PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid My Question or IssueSo usually I wouldn't really care about stuff like this but it's starting to get really frustrating. Most of my problems with the app right now would be solved if the Andro...

  • Casual Listener
  • ...hy can't I have immediate access to this music all the time? Better yet, why not give premium users a tab at the bottom where we can tap and have all of our downloaded content right there? Where IOS vs....
  • ankinker
  • Casual Listener
  • 6478 Views
  • 8 replies
  • 8 likes
  • 6478 Views
  • 8 replies
  • 8 likes

"This is:" Playlists

So I spend a lot of time in Spotify listening "This is" playlists. For those who don't know, often times when you go to the search bar, once you type in the artist's name a playlist will show up called This is Justin Bieber. I have been listening to ...

  • Newbie
  • So I spend a lot of time in Spotify listening "This is" playlists. For those who don't know, often times when you go to the search bar, once you type in the artist's name a playlist will show up call...
  • Jayhicks30
  • Casual Listener
  • 21772 Views
  • 18 replies
  • 22 likes
  • Playlists
  • 21772 Views
  • 18 replies
  • 22 likes

No ads anywhere

As a Premium customer I pay to not get any ads, ever. Suddenly I keep hearing ads in podcasts, which is a user-hostile bait and switch tactic. I know the argument is that podcasts are some kind of extra service outside of the music streaming, but the...

  • Visitor
  • As a Premium customer I pay to not get any ads, ever. Suddenly I keep hearing ads in podcasts, which is a user-hostile bait and switch tactic. I know the argument is that podcasts are some kind of ex...
  • Spot1FiIsBroken
  • Roadie
  • 302 Views
  • 1 replies
  • 2 likes
  • 302 Views
  • 1 replies
  • 2 likes

Solved!! We need more Prince!

I would say we need a lot more Prince on Spotify! I mean only one song from him...ahah

  • Community Legend
  • I would say we need a lot more Prince on Spotify! I mean only one song from him...ahah
  • dgrundy
  • Music Fan
  • 2440 Views
  • 16 replies
  • 5 likes
  • Prince
  • 2440 Views
  • 16 replies
  • 5 likes

Superuser Contribution John Mayer - Top Tracks | Bad Link

PlanPremiumCountryUnited States DeviceN/AOperating SystemN/A My Question or IssueLink in playlist description is labeled johnmayer.com but points to johmayer.comhttps://open.spotify.com/playlist/4YYOnVhrLA4QLJsk4HbIxl?si=67e96874d440495f

  • Regular
  • Plan Premium Country United States   Device N/A Operating System N/A   My Question or Issue Link in playlist description is labeled johnmayer.com but points to johmayer.com ...
  • Elena
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Official spotify classical world playlists gone

My Question or IssueSo I've enjoyed the playlist Classical world: Sweden for many years, and now suddenly it's gone. It's from the official spotify account, which makes it even more weird. Other playlists in the same Classical World umbrella are stil...

  • Newbie
  • My Question or Issue So I've enjoyed the playlist Classical world: Sweden for many years, and now suddenly it's gone. It's from the official spotify account, which makes it even more weird. Other pl...
  • jubox001
  • Newbie
  • 566 Views
  • 2 replies
  • 1 likes
  • 566 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Android][Desktop][Browse] show all editions of albums

please show all editions of albums. I do NOT always want the 'deluxe' version of an album with a bunch of demos and other nonsense when I just want to listen to the original album!!Another reason to reconsider Tidal.

  • Regular
  • please show all editions of albums.   I do NOT always want the 'deluxe' version of an album with a bunch of demos and other nonsense when I just want to listen to the original album!! An...
  • Yordan
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 star podcast still top suggestion

I have rated a particular podcast as 1 star because...I actively dislike it. Yet, it still shows up as the number 1 "Shows you might like". Please correct this issue.

  • Casual Listener
  • I have rated a particular podcast as 1 star because...I actively dislike it. Yet, it still shows up as the number 1 "Shows you might like". Please correct this issue. 
  • OscarDC
  • Moderator
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Solved!! Lack of American Head Charge albums.

Greetings,There are some American Head Charge albums missing (Trepanation and The Feeding) it would be very cool if those albums are on Spotify (at least in Latin America those albums are not there), I hope you can add them.Thank you very much.

  • Casual Listener
  • Greetings, There are some American Head Charge albums missing (Trepanation and The Feeding) it would be very cool if those albums are on Spotify (at least in Latin America those albums are not there...
  • Taylith
  • Community Legend
  • 1514 Views
  • 1 replies
  • 1 likes
  • App & Features
    Music Discussion
  • 1514 Views
  • 1 replies
  • 1 likes

Music above everything else - Please focus on the real artists

PlanFamily PremiumCountryPTDeviceMultiple devicesOperating SystemMultiple OS My Question or IssueMy family and I use Spotify to listen to music. That's our aim - that's what we pay you for. You are now favoring podcasts over real artists (such as Nei...

  • Newbie
  • Plan Family Premium Country PT Device Multiple devices Operating System Multiple OS   My Question or Issue My family and I use Spotify to listen to music. That's our aim - that's what ...
  • Taylith
  • Community Legend
  • 279 Views
  • 1 replies
  • 6 likes
  • 279 Views
  • 1 replies
  • 6 likes

Very long term user cancelling

I have had a subscription for 10+ years. I am now cancelling because Spotify would rather be a mouthpiece for idiots than an actual music service. There is a service that will transfer your Playlists from Spotify. It worked for me going from Spotify ...

  • Newbie
  • I have had a subscription for 10+ years. I am now cancelling because Spotify would rather be a mouthpiece for idiots than an actual music service.   There is a service that will transfer your ...
  • Taylith
  • Community Legend
  • 330 Views
  • 1 replies
  • 1 likes
  • Cancelling
    Cancelling membership
    transfer playlists
  • 330 Views
  • 1 replies
  • 1 likes

[Podcasts] Stop babying/policing your users about Covid-19

The vast majority of us using Spotify are adults and can handle adult conversations. We can make informed decisions for ourselves and don't need statist propaganda shoved down our throats. Thanks.

  • Visitor
  • The vast majority of us using Spotify are adults and can handle adult conversations. We can make informed decisions for ourselves and don't need statist propaganda shoved down our throats. Thanks.
  • Taylith
  • Community Legend
  • 310 Views
  • 1 replies
  • 2 likes
  • Podcasts
  • 310 Views
  • 1 replies
  • 2 likes

Superuser Contribution Album greyed out.

Men Without HatsAlbum: Love In The Age Of WarUse to be available for years but now its greyed out. Why is it now greyed out and when will it become available again. All their other albums are available.

  • Newbie
  • Men Without Hats Album: Love In The Age Of War Use to be available for years but now its greyed out. Why is it now greyed out and when will it become available again. All their other albums are ava...
  • Taylith
  • Community Legend
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Podcast removal

Why was the podcast "The Americans" by Chelsea Spieker/Media Pioneer (from Germany in English) removed?

  • Newbie
  • Why was the podcast "The Americans" by Chelsea Spieker/Media Pioneer (from Germany in English) removed?
  • Taylith
  • Community Legend
  • 459 Views
  • 1 replies
  • 1 likes
  • Podcast Discussion
  • 459 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Private Sessions to be excluded from Spotify Wrapped

I think that songs and podcasts listened to during a private session should be excluded from Spotify wrapped. This would be mean parents could play children's tunes on private without worrying that Kiddie Bops won't be their top genre, or that Let It...

  • Newbie
  • I think that songs and podcasts listened to during a private session should be excluded from Spotify wrapped. This would be mean parents could play children's tunes on private without worrying that K...
  • Eni
  • Moderator
  • 17228 Views
  • 1 replies
  • 6 likes
  • 17228 Views
  • 1 replies
  • 6 likes