Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 61856 Views
  • 47 replies
  • 106 likes
  • 61856 Views
  • 47 replies
  • 106 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 290837 Views
  • 2353 replies
  • 1940 likes
  • 290837 Views
  • 2353 replies
  • 1940 likes

Superuser Contribution Why wont downloaded files play on my iphone?

PlanPremium CountryUSDeviceIphone 12Operating Systemios 15.3 My Question or IssueThe song says its playable and it does play on both my desktop and laptop but wont pkay on my iphone, i was thinking that its either the iphone or maybe the file type.

  • Newbie
  • Plan Premium  Country US Device Iphone 12 Operating System ios 15.3   My Question or Issue The song says its playable and it does play on both my desktop and laptop but wont pkay ...
  • Jeremy
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Christian Genre Removed?!

Why has the Christian Genre been removed?

  • Casual Listener
  • Why has the Christian Genre been removed?
  • ASMarr
  • Roadie
  • 17717 Views
  • 110 replies
  • 51 likes
  • Browse
    Desktop
  • 17717 Views
  • 110 replies
  • 51 likes

Get rid of Joe Rogan, and keep musical artists like Neil Young that people are here for.

It's pretty simple actually. Get rid of Joe Rogan (who spreads misinformation about covid, is racist, and kind of the worst in a bunch of other ways), and keep musical artists like Neil Young that people are here for.

  • Visitor
  • It's pretty simple actually. Get rid of Joe Rogan (who spreads misinformation about covid, is racist, and kind of the worst in a bunch of other ways), and keep musical artists like Neil Young th...
  • JoshuaRose
  • Newbie
  • 266 Views
  • 1 replies
  • 12 likes
  • 266 Views
  • 1 replies
  • 12 likes

Neil Young and now Joni Mitchell?

PlanPremiumCountryUkDeviceVariousOperating System My Question or IssueWhat are you thinking. I've been a premium member for 6+ years and yet you promote a podcast over music? I've backed you over Amazon Music, but there's not much point of you can't ...

  • Regular
  • Plan Premium Country Uk Device Various Operating System     My Question or Issue What are you thinking. I've been a premium member for 6+ years and yet you promote a podcast over ...
  • Bitstreams
  • Regular
  • 766 Views
  • 6 replies
  • 26 likes
  • 766 Views
  • 6 replies
  • 26 likes

Superuser Contribution Daily Mix playlists changes while casting

PlanPremiumCountry DeviceChromecast enabled devices My Question or Issue Posted 6 six screen captures of my Daily Mix #1 - and you can see in each capture the playlist changes over time. The last screen capture is several hours later - and it's chang...

Screenshot_20220126-085745.jpg Screenshot_20220126-085947.jpg Screenshot_20220126-090003.jpg Screenshot_20220126-090042.jpg
  • Casual Listener
  • Plan Premium Country   Device Chromecast enabled devices   My Question or Issue   Posted 6 six screen captures of my Daily Mix #1 - and you can see in each capture the playlis...
  • Alex
  • Spotify Legend
  • 298 Views
  • 3 replies
  • 1 likes
  • 298 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discover Weekly updates randomly several times a week

PlanPremium Operating SystemiOS and Windwos desktop My Question or Issue 1. Once I noticed Discover weekly changed in the middle of the week (like on Thursday instead of Monday as it defined). But had no proof of that change and issue was closed2. I'...

  • Roadie
  • Plan Premium   Operating System iOS  and Windwos desktop   My Question or Issue   1. Once I noticed Discover weekly changed in the middle of the week (like on Thursday ins...
  • Mario
  • Spotify Legend
  • 374 Views
  • 2 replies
  • 3 likes
  • Discover Weekly
  • 374 Views
  • 2 replies
  • 3 likes

[Community][Other] Neil Young Discount

As Neil Young's music makes up 5% of my listening on Spotify, I expect a 5% discount on my subscription until such time as his music is returned.

  • Newbie
  • As Neil Young's music makes up 5% of my listening on Spotify, I expect a 5% discount on my subscription until such time as his music is returned. 
  • Jo_Sweden
  • Casual Listener
  • 438 Views
  • 3 replies
  • 8 likes
  • Other
  • 438 Views
  • 3 replies
  • 8 likes

Fire **bleep** Joe Rogan for lying about Covid multiple times

Fire **bleep** Joe Rogan for lying about Covid multiple times he's getting people killed and I'm going to cancel spottify if you don't get Neil Young back

  • Newbie
  • Fire **bleep** Joe Rogan for lying about Covid multiple times he's getting people killed and I'm going to cancel spottify if you don't get Neil Young back 
  • 153 Views
  • 0 replies
  • 3 likes
  • 153 Views
  • 0 replies
  • 3 likes

Spotify Premium has no blacklist?

PlanPremiumCountryNew ZealandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)AllMy Question or IssueMost free apps offer the paid version so a user can escape advertising!On that basis I...

  • Newbie
  • Plan Premium Country New Zealand Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) All My Question or Issue Most free ...
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

[Community][Other] Get rid of Joe Rogan -- he is actively hurting society

My wife and I have been spotify subscribers since 2017. This man is the troll's troll, and he's actively spreading lies and conspiracy theories that really hurt real people. How on earth can you justify keeping him and chucking Neil Young?! If nothin...

  • Visitor
  • My wife and I have been spotify subscribers since 2017.  This man is the troll's troll, and he's actively spreading lies and conspiracy theories that really hurt real people. How on earth can yo...
  • 300 Views
  • 0 replies
  • 10 likes
  • Other
  • 300 Views
  • 0 replies
  • 10 likes

[Podcasts] Keep Joe Rogan, I just made a subscription because of him

Joe Rogan is the best podcast in the world and discusses important topics. A free flow of information is critical for keeping up with the rapidly changing state of the world.

  • Newbie
  • Joe Rogan is the best podcast in the world and discusses important topics. A free flow of information is critical for keeping up with the rapidly changing state of the world.
  • 173 Views
  • 0 replies
  • 1 likes
  • Podcasts
  • 173 Views
  • 0 replies
  • 1 likes

Superuser Contribution Where does Spotify replenish his music library? / Откуда Spotify пополняет свою фонотеку?

Today I decided to get nostalgic and listen to the popular singer of the 90s in Russia, Vlad Stashevsky, and what was my surprise when, in the middle of the song, I heard an advertisement for the group on the Russian social network VKontakte. https:/...

  • Newbie
  • Today I decided to get nostalgic and listen to the popular singer of the 90s in Russia, Vlad Stashevsky, and what was my surprise when, in the middle of the song, I heard an advertisement for the gro...
  • Ver
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Why can‘t I see this song on Spotify?

Hey,I want the song „Talent show“ by Snoop Dogg and Wiz Khalifa to be in my playlist, but I can‘t find it on Spotify. My friends can‘t find it neither, but I know that it exists Is it possible that it is banned in Germany because it deals with weed?T...

  • Newbie
  • Hey, I want the song „Talent show“ by Snoop Dogg and Wiz Khalifa to be in my playlist, but I can‘t find it on Spotify. My friends can‘t find it neither, but I know that it exists 😕  Is it pos...
  • DarkFenyx91
  • Casual Listener
  • 1261 Views
  • 4 replies
  • 0 likes
  • 1261 Views
  • 4 replies
  • 0 likes

[Playlists] Your Top Songs of 2XXX playlists is an incredible feature, Love you Devs

Not asking for added features, just please don't remove these playlists. I'm Gen Z, so with these playlists I'll be able to show my children all of the music I listened to throughout my formative years, and into adulthood. You guys are the **bleep** ...

  • Casual Listener
  • Not asking for added features, just please don't remove these playlists. I'm Gen Z, so with these playlists I'll be able to show my children all of the music I listened to throughout my formative yea...
  • 167 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 167 Views
  • 0 replies
  • 0 likes

[Community][Other] Remove Joe Rogan

It's awful that Spotify has chosen to continue spreading Joe Rogan's covid misinformation, putting money over public interest. It'sel equally disappointing that you chose Joe Rogan's lies over Neil Young. Is there any integrity left? Commitment to ar...

  • Visitor
  • It's awful that Spotify has chosen to continue spreading Joe Rogan's covid misinformation, putting money over public interest. It'sel equally disappointing that you chose Joe Rogan's lies over Neil Y...
  • 194 Views
  • 0 replies
  • 6 likes
  • Other
  • 194 Views
  • 0 replies
  • 6 likes

Enough Joe Rogan false information

Hey there, long time customer, love your product but I've recently been made aware of the Joe Rogan situation, and I stand with Neil. I've only listened to Joe Rogan a few times and it's not for me, but if he is using your exclusive platform to sprea...

  • Visitor
  • Hey there, long time customer, love your product but I've recently been made aware of the Joe Rogan situation, and I stand with Neil. I've only listened to Joe Rogan a few times and it's not for me, ...
  • 149 Views
  • 0 replies
  • 6 likes
  • 149 Views
  • 0 replies
  • 6 likes

[iOS] Neil Young

Get rid of Podcasts like Rogan that is against your Policy of Spreading Disinformation, that is killing People. Beg Neil Young to come back. Focus on Music. Reply to this idea so you don’t continue to lose More Subscribers. Tell your CEO to Resign. T...

  • Newbie
  • Get rid of Podcasts like Rogan that is against your Policy of Spreading Disinformation, that is killing People. Beg Neil Young to come back. Focus on Music. Reply to this idea so you don’t continue t...
  • 230 Views
  • 0 replies
  • 10 likes
  • iOS
  • 230 Views
  • 0 replies
  • 10 likes

You guys suck for blocking Neil Young

Supporting Joe.. Unamerican as **bleep**. There are plenty of online players that want my money.

  • Visitor
  • Supporting Joe.. Unamerican as **bleep**. There are plenty of online players that want my money. 
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

[Community][Podcasts] Healthcare workers for Neil Young

All the Neil Young songs are gone from my playlists. He’s one of my favorite artists of all time. Also, I’m a medical student and SO MANY OF MY PATIENTS HAVE COVID.DEAR JOE ROGAN,DEAR SPOTIFY,Do you know what I get to do every day? Diagnose unvaccina...

  • Regular
  • ...esponsible for the consequences of the content on your platform.
  • 219 Views
  • 0 replies
  • 5 likes
  • Podcasts
  • 219 Views
  • 0 replies
  • 5 likes