Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • DENISEDEMATTOS
  • Visitor
  • 64121 Views
  • 47 replies
  • 107 likes
  • 64121 Views
  • 47 replies
  • 107 likes

Solved!!Superuser Contribution Track radio not available (Playlist Deleted?)

PlanPremiumCountryNetherlandsDeviceMultiplatformOperating SystemWin 10, Android 11, iOS 15 My Question or IssueHi! When selecting "Go to song radio" for the following track "track spotify:track:0tadBEpYN4YIBDWcvV2Mfq" A message pops up stating that t...

  • Casual Listener
  • Plan Premium Country Netherlands Device Multiplatform Operating System Win 10, Android 11, iOS 15   My Question or Issue Hi!  When selecting "Go to song radio" for the following ...
  • Novy
  • Moderator
  • 1296 Views
  • 5 replies
  • 0 likes
  • 1296 Views
  • 5 replies
  • 0 likes

Superuser Contribution Selena Gomez Radio not available?

Plan: PremiumCountry: USA Device: iPhone 13 Pro Operating System: iOS 15.4 My Question or IssueI can't seem to play the Selena Gomez Radio, it states it is private or removed. I thought this was an automatic playlist that is public.

  • Casual Listener
  • Plan: Premium Country: USA   Device: iPhone 13 Pro  Operating System: iOS 15.4   My Question or Issue I can't seem to play the Selena Gomez Radio, it states it is priv...
  • OscarDC
  • Moderator
  • 317 Views
  • 1 replies
  • 0 likes
  • bug
    Bug Playlist
    radio bug
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old Playlists

PlanFree/PremiumCountryBelarusDevice(iPhone 11, PC)Operating System(Windows 10, IOS 15) My Question or IssueSo i want to find some of my old spotify playlists and i already found some of them by searching in old DMs.https://open.spotify.com/playlist/...

  • Newbie
  • Plan Free/Premium Country Belarus Device (iPhone 11, PC) Operating System (Windows 10, IOS 15)   My Question or Issue So i want to find some of my old spotify playlists and i already f...
  • Alex
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Edge of Sanity Crimson II Crossfade Issue

Since I can find no way to contact any sort of Spotify support I'm posting here. So I decided to listen to Edge of Sanity's Crimson II and found it was crossfading between songs even though the crossfade was turned off, it seems the crossfade is imbe...

  • Regular
  • Since I can find no way to contact any sort of Spotify support I'm posting here.   So I decided to listen to Edge of Sanity's Crimson II and found it was crossfading between songs even though ...
  • NicolasREV
  • Casual Listener
  • 699 Views
  • 3 replies
  • 1 likes
  • 699 Views
  • 3 replies
  • 1 likes

Superuser Contribution Add Incognito Mode to listen to music without linking song to our account.

So I mostly listen to English music on Spotify and right now my home screen and recommendations are perfect. My home screen contains only English music and I love it. However, sometimes I do like to listen to Hindi songs too but that ends up ruining ...

  • Newbie
  • So I mostly listen to English music on Spotify and right now my home screen and recommendations are perfect. My home screen contains only English music and I love it.   However, sometimes I do...
  • Novy
  • Moderator
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to block/black list the music or artists?

Really, how to block some music or artists?Why do I hear in the "radio" the same parts which I have in my starred list? Is it the idea of Spotify to turn my "starred list" into "hate list"? I don't want to hear it 10 times a day...I don't want to hea...

  • Casual Listener
  • Really, how to block some music or artists? Why do I hear in the "radio" the same parts which I have in my starred list? Is it the idea of Spotify to turn my "starred list" into "hate list"? I don't...
  • Jeremy
  • Spotify Legend
  • 674 Views
  • 4 replies
  • 1 likes
  • App & Features
  • 674 Views
  • 4 replies
  • 1 likes

Shortcuts is really annoying for me.

My accounts been hacked and used by someone twice now, not really a big deal i change my stuff and move on. but why if someone uses my account for less than a day, my shortcuts is literally all their music they listened to and wont go away for months...

  • Casual Listener
  • My accounts been hacked and used by someone twice now, not really a big deal i change my stuff and move on. but why if someone uses my account for less than a day, my shortcuts is literally all their...
  • Taylith
  • Community Legend
  • 371 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 371 Views
  • 1 replies
  • 1 likes

I can't play the song undone

Im from brazil and i noticed that i can't play the song undone of ffdp, i found the song in a single using a google search, but i simply can't play it, is this unavailable in my country or is in the whole world?

  • Newbie
  • Im from brazil and i noticed that i can't play the song undone of ffdp, i found the song in a single using a google search, but i simply can't play it, is this unavailable in my country or is in the ...
  • Taylith
  • Community Legend
  • 460 Views
  • 1 replies
  • 1 likes
  • 460 Views
  • 1 replies
  • 1 likes

Superuser Contribution wrong mr.roger song in Won't you be my Neighbor album

Hello to all,I was listening to the album "Won't you be my Neighbor" while I saw that the main track n.2 is not the real one but a Hard core version with Explicit lyrics. Why?There is the chance to report this problem to the developer?I attach a pic ...

  • Regular
  • Hello to all, I was listening to the album "Won't you be my Neighbor" while I saw that the main track n.2 is not the real one but a Hard core version with Explicit lyrics. Why? There is the chance ...
  • Yordan
  • Moderator
  • 382 Views
  • 1 replies
  • 0 likes
  • Music Discussion
  • 382 Views
  • 1 replies
  • 0 likes

Song is on Spotify but not in artist page

Outlanders released a song The cruellest goodbye about two weeks ago and it was in the artist page. Now it is missing from the artist page. It is still available and I can find it when I type the name in search box and I can listen to it. The rough m...

  • Regular
  • Outlanders released a song The cruellest goodbye about two weeks ago and it was in the artist page. Now it is missing from the artist page. It is still available and I can find it when I type the nam...
  • Taylith
  • Community Legend
  • 435 Views
  • 1 replies
  • 1 likes
  • App & Features
  • 435 Views
  • 1 replies
  • 1 likes

How to get back the search option on a playlist

You know, when a playlist is created, there is a search box where we can search and add songs to the playlist very quickly.Literally: Let's find some content to add to your playlistBut once the playlist is created, this search box is gone! How to get...

Alleen1_0-1648217319635.png
  • Casual Listener
  • You know, when a playlist is created, there is a search box where we can search and add songs to the playlist very quickly. Literally: Let's find some content to add to your playlist But once t...
  • Taylith
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

What is the function of the play button on the artist page

Hello all, I hope I'm posting this in the correct area. Also, apologies if this has been asked before, but I wasn't able to locate anything. Wanted to confirm the function of the "Play" button on the artist main page. I don't think it actually plays ...

  • Newbie
  • Hello all,   I hope I'm posting this in the correct area.  Also, apologies if this has been asked before, but I wasn't able to locate anything.   Wanted to confirm the function of ...
  • Taylith
  • Community Legend
  • 1303 Views
  • 1 replies
  • 1 likes
  • 1303 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile][Other] Including Canvas in the Oceania region.

I don't see why the Canvas feature isn't in Fiji. When I lived in Australia, the feature was right there and now when I've moved to Fiji the canvas feature is completely missing. Help out mate.

  • Newbie
  • I don't see why the Canvas feature isn't in Fiji. When I lived in Australia, the feature was right there and now when I've moved to Fiji the canvas feature is completely missing. Help out mate. 
  • Alex
  • Spotify Legend
  • 527 Views
  • 3 replies
  • 0 likes
  • Mobile
    Other
  • 527 Views
  • 3 replies
  • 0 likes

[Desktop] Make Announcements Personalized

Personalize Announcements When you give me Announcements for artists I don't likeand don't followit feels like Advertisement Announcements feel like Spotify got paid to promote! I don't want to remove the feature, I want it tailored to my taste Hey i...

Vinoses_0-1633303512531.png
  • Music Fan
  • Personalize Announcements    When you give me Announcements  for artists I don't like and don't follow it feels like Advertisement   Announcements feel l...
  • Ryan234awesome
  • Newbie
  • 549 Views
  • 1 replies
  • 1 likes
  • Desktop
  • 549 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify artist

I can’t accept my team request through my email it takes me to the log in page how do I fix this

  • Newbie
  • I can’t accept my team request through my email it takes me to the log in page how do I fix this 
  • Eni
  • Moderator
  • 367 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Developer] Please add last.fm scrobbling for 2 listeners on the same speaker

The new 2 listeners feature on the same speaker is fantastic- something many have wanted for a long time. However, using this feature with last.fm doesn’t work, and neither accounts songs scrobble to last.fm anymore. Please can you bring this ability...

  • Newbie
  • The new 2 listeners feature on the same speaker is fantastic- something many have wanted for a long time. However, using this feature with last.fm doesn’t work, and neither accounts songs scrobble to...
  • Eni
  • Moderator
  • 243 Views
  • 1 replies
  • 0 likes
  • Developer
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to set my content language

PlanPremium Here's the thing: I can set my user language in the app, which basically changes the language of the interface.HOWEVER, I would like the ability to change the language of the CONTENT (Music, Podcasts) that are available and suggested to m...

  • Regular
  • ...he CONTENT (Music, Podcasts) that are available and suggested to me.   All the podcasts in my mother language**bleep**, and most of all, I don't like listening to the language. Why is it so h...
  • MR_FOXES
  • Regular
  • 2110 Views
  • 2 replies
  • 3 likes
  • language
    podcast language
    Podcasts
  • 2110 Views
  • 2 replies
  • 3 likes

Superuser Contribution The length of Traci Braxton's Last Call is cut out

PlanFree/Premium: PremiumCountry: taiwan DevicePC and iPhone 12 pro My Question or Issuei was listening to this song and it abruptly stopped and i went to Wikipedia and this song's length is 3:44for who's responsible for this, please fix it thanks

  • Newbie
  • Plan Free/Premium: Premium Country: taiwan   Device PC and iPhone 12 pro   My Question or Issue i was listening to this song and it abruptly stopped and i went to Wikipedia and...
  • Jeremy
  • Spotify Legend
  • 572 Views
  • 4 replies
  • 0 likes
  • 572 Views
  • 4 replies
  • 0 likes

Superuser Contribution Korean Lyrics on Roku

PlanPremiumCountryUnited States Operating SystemRoku Express 10 5 0build: 4208 My Question or IssueHello, I listen to a lot of Korean music and the lyrics won’t show up on my TV. Every language shows up except Korean. I have an LG tv but have Spotify...

  • Newbie
  • Plan Premium Country United States  Operating System Roku Express 10 5 0 build: 4208   My Question or Issue Hello,  I listen to a lot of Korean music and the lyrics won’t sho...
  • bbybell
  • Newbie
  • 1817 Views
  • 10 replies
  • 4 likes
  • 1817 Views
  • 10 replies
  • 4 likes