Help Wizard

Step 1


Adding duo member

Adding duo member

I try adding my partner but she gets the following message: 

‘You cannot be added to this plan. We could not confirm that you live together with the holder of this premium-plan. You can again be added to a plan of someone else in 12 months’.


I dont see where/how she can add her address. 

Please advice.



1 Reply

Hello @lTonl!


Thanks for coming to the Spotify Community. I'd recommend checking out this Support article for the next steps to take.


Make sure to let me know how this goes 🙂

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