Artist header image

Reply

Artist header image

odalone
Casual Listener

Hello,

Yesterday my single became live on Spotify. When I went to the artist page to update the header image, *I followed all of the requirements regarding size, etc.* but I keep getting a red banner at the top that says "Something went wrong. We can't update this page for you right now." I have wiped out the cache, tried a different browser, tried a different operating system, different computer, phone, etc...nothing will work. Does anyone have any ideas?

 

Screen Shot 2021-04-08 at 8.50.21 AM.png
6 Replies

Re: Artist header image

Eni
Moderator
Moderator

Hey @odalone,

 

Welcome to the Community and thanks for reaching out about this.

 

In this case, we'd suggest reaching out to the Artist Support team directly.

 

They'll be able to give you more detailed information about this.

 

If you need help with anything else, just let us know 🙂

EniModerator
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Re: Artist header image

odalone
Casual Listener
Hello, I did send a request to Artist Support. They have so far been unable
to fix the issue. If anyone else has any ideas, please post what worked for
you.

Re: Artist header image

Spuogis
Visitor
I have the same issue, still no help from support.

Same

Xenos420
Casual Listener

Exactly same thing happens to me, I cant change both, profile picture and the header...

shit.png

Re: Artist header image

odalone
Casual Listener

Oh no! How long has this been going on for you? Mine is about a week. I have a sinking feeling that this won't be resolved any time soon, if at all. Hope I'm wrong.

Re: Same

odalone
Casual Listener

Yup! That awful, red banner. How long has this been going on for you? It's been about a week for me. It's not looking good. I signed up w/ a distribution service specifically for their relationship w/ Spotify, and if this doesn't get fixed, I won't be able to upload any more tracks--a huge bummer. Well, technically, I *could* upload the tracks, but without the ability to control the header/profile image, it's incomplete and amateur looking, so it's a no-go. Hoping it's fixed for us soon!

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