Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content not playable anymore

Content not playable anymore

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hi there @Mikerovira,

 

Thank you for reaching out to the Community. We'd like to take a closer look into this.

 

Can you let us know if this occurs on a specific song/playlist/artist or if it's more random or all content over all?

 

In the meantime, we recommend that you try with a different internet connection to see if the issue persist.

 

On another note, another useful step to try is to perform a clean reinstall of the app as this will make sure there's no old cache files causing this.

 

Keep us posted 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts