Corrupt audio?

[DocPaul]

The last two tracks on Underworld - Barking sound corrupt when played in the Windows app - OK via the web.

The tracks are:

"Moon in Water" - spotify:track:7MnEKqSd3IozUO4p4ASnDH

and

"Louisiana" - spotify:track:0FugyKFmBR31uKO6MJAQDO

[Sebasty · Accepted solution]

Hey @DocPaul

I checked and they sound fine on my desktop client as well.

I guess your desktop Spotify has some little issues in its system that may cause glitches like this. No worries, you can easily get rid of them. 🙂

Do this to reinstall Spotify cleanly:

1. Close Spotify and uninstall it.

2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.

3. Restart your computer.

4. Install Spotify from here.

If you have Windows Store app, check here on how to reinstall. 🙂

Hope this helps!

[bibart]

Hello!,

I have encountered the same problem with my audio track,

can you please check it out?, in the beginning of the song there is a little interruption/brake and I am sure I have uploaded a perfect file format.

The song is : Water on the Ground

by Ivan Cancialosi

Can you please fix this problem?

Thank you for your help!

Kind regards

Ivan Cancialosi

[Ver]

Hey @bibart,

Thanks for reaching out to us and welcome to the Community 🙂

It's a good idea to restart the device and then log out and log back in again to see if anything changes.

We'd suggest you also give these steps a go and run a clean reinstall. This one is more thorough than the usual one.

In case there are no changes, you can send us the URI of the song. We'll look into this further.

Keep us in the loop! If you have questions, you know where to find us.

[bibart]

Hello!,
Thank you for your prompt answer,
actually I didn't use the app on the phone but I listened from my laptop,
Tha track was uploaded by Spinnup.

Here is URI:
https://open.spotify.com/album/5Ia8Jjjbw8RSHuE2N6uHpS

It has a crack at around second 9''.

Thank you again for your help!
Ivan Cancialosi

[Ver]

Hey @bibart,

Thanks for getting back to us 🙂

We tried but couldn't replicate the issue. 

It's a good idea to give the steps mentioned above a go to see if there are any changes.

If that doesn't help, we'd suggest you also try on another device. Does the issue persist?

Let us know how it goes. We'll be right here if you have any questions.